Teledyne Kuro, Manual

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Appendix D: Troubleshooting
For difficulty in troubleshooting or if the symptoms are not listed here, contact
Teledyne Princeton Instruments Customer Service.
D.1 New Hardware Found Dialog Box Does Not Appear
If the New Hardware Found dialog box does not appear after installing a new interface
card to the computer and booting Windows 7:
1. Make sure the new interface card is inserted in an expansion slot according to the
computer manufacturer's instructions.
2. Ensure Kuro is connected and powered on at least 10 seconds before starting the
computer when using the PCIe interface.
3. When using the USB3.0 interface, wait for the LED on the rear of the camera to stop
blinking before checking for “New Hardware Found” and opening the application.
It is possible that there is a conflict between the new interface card and a previously
installed expansion card. With the computer's power turned off, remove any previously
installed expansion cards that the system does not need to function (If you are unsure
which cards can be safely removed, call Teledyne Princeton Instruments Customer
Service.) Then turn the computer back on.
If the New Hardware Found dialog box still does not appear, contact Teledyne
Princeton Instruments Customer Service. Refer to
Contact Information on page 46 for
complete information.
D.2 Images Not Displayed
If no images appear:
1. Confirm the camera switch is set to on.
2. Confirm that the Kuro sCMOS camera is selected in the imaging software
application.
3. Power off the camera and the host computer and check all system connections
(particularly the DATA and power cables,) then restart.
4. Confirm the camera is operational by taking an image with a standard C-mount lens
attached to the camera. Using normal room lighting, place the camera on a table
about three meters away from an object and acquire an image.
If the problem persists, contact Teledyne Princeton Instruments Customer Service.
Refer to
Contact Information on page 46 for complete information.