REFERENCE
42
Service
Contact your local Teledyne LeCroy service center for calibration or
other service.
Returning a Product
If the product cannot be serviced on location, the service center will give
you a
Return Material Authorization (RMA)
code and instruct you where
to ship the product. All products returned to the factory must have an
RMA.
Return shipments must be prepaid.
Teledyne LeCroy cannot accept COD
or Collect shipments. We recommend air-freighting. Insure the item you’re
returning for at least the replacement cost.
Follow these steps for a smooth product return.
1. Remove all accessories from the device. Do not include the manual.
2. Pack the product in its case, surrounded by the original packing
material (or equivalent).
3. Label the case with a tag containing:
• The RMA
• Name and address of the owner
• Product model and serial number
• Description of failure or requisite service
4. Pack the product case in a cardboard shipping box with adequate
padding to avoid damage in transit.
5. Mark the outside of the box with the shipping address given to you
by Teledyne LeCroy; be sure to add the following:
• ATTN: <RMA code assigned by Teledyne LeCroy>
• FRAGILE
6.
If returning a product to a different country:
• Mark the shipment as a
Return of US manufactured goods for
warranty repair/recalibration
.
• If there is a cost for the service, list the cost in the Value column and
the original purchase price
For insurance purposes
only.
• Be very specific about the reason for shipment. Duties may have to
be paid on the value of the service.
Service Plans
Extended warranty, calibration, and upgrade plans are available for
purchase. Contact your Teledyne LeCroy sales representative or
[email protected] to purchase a service plan.
Service Centers
For a complete list of Teledyne LeCroy offices by country, including
our sales and distribution partners, visit:
teledynelecroy.com/support/
contact
Teledyne LeCroy
700 Chestnut Ridge Road
Chestnut Ridge, NY, 10977, USA
teledynelecroy.com
Sales and Service:
Ph: 800-553-2769 / 845-425-2000
FAX: 845-578-5985
Support:
Ph: 800-553-2769
www.
GlobalTestSupply
.com
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