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CONNECTING THE OPAL 

Included with the Opal are (one each):

• Base unit

• Coiled handset cord

• User guide

• Handset

• Clear plastic overlay

• Line cord

Contact your supplier or Teledex for information on ordering

custom designed and printed faceplates to enhance the look of your

Teledex telephone.

1) Located on the left side of the Opal (as the phone is facing you) 

is a modular jack. Insert one end of the coiled handset cord into 

this jack (you should hear the coil cord click when properly 

inserted).

2) Insert the other end of the coiled handset cord into the modular 

jack on the handset.

3) Turn the telephone so the back panel is facing you. Insert either 

end of the line cord into the jack on the back of the telephone 

labeled 

LINE

.

4) Insert the other end of the line cord into a telephone wall outlet 

jack.

5) Once your telephone is connected, remove the plastic overlay 

and place the paper faceplate over the keys. Replace the plastic 

overlay by hooking the tabs on the overlay into the recessed 

slots located on both sides. The overlay is easiest to insert when; 

the left or right side tabs are inserted first, and the middle of the 

overlay is slightly bowed to allow for insertion of the other tabs.

PLACING A CALL 

1) Lift the handset.

2) Listen for dial tone. Dial the desired number, or press an 

AUTO

DIAL

key to automatically dial a number.

3) To end the call, hang up by placing the handset back in the cradle.

RECEIVING A CALL

An audible ring and flickering red message waiting light will indicate

an inbound call.

1) Lift the handset. The Opal will engage the ringing line.

2) To end the call hang up the handset.

ADJUSTING THE RING VOLUME

Locate the adjustment control on the back of the telephone labeled

RINGER LOW/HI

. Slide the switch to the desired LOW or HI ring vol-

ume.

REDIAL 

(models Opal 1003/1005/1010 only)

To REDIAL the last telephone number dialed:

1) Lift the handset from the cradle.

2) Press the 

REDIAL

key. 

ADJUSTING THE HANDSET VOLUME

The HANDSET VOLUME key has three levels. When the handset is

first lifted, the handset volume is NORMAL. 

Locate the 

HANDSET VOLUME

key below the keypad. Press the key

once and the volume level will increase one level (to MEDIUM vol-

ume). Press the key once more and the volume level will increase an

additional level (to HIGH volume). To return the handset volume to

NORMAL, press the handset volume key again. 

The handset volume will always return to NORMAL when the hand-

set is replaced in the cradle.

FLASH KEY 

(models Opal 1003/1005/1010 only)

Pressing the 

FLASH 

key initiates a 600ms hookflash. Typical usage is

to access PBX features like call waiting.

AUTO DIAL KEYS

The Opal has programmable 

AUTO DIAL 

keys. These keys can be

programmed to automatically dial telephone numbers, or activate

telephone system features.

Programming AUTO DIAL keys:

The telephone must be connected to a telephone line.

1) Lift the handset from the cradle.

2) Press the recessed 

STORE 

key and release it. (Please see diagram on

the next page).

3) Enter the telephone number including PAUSE* as required. The

sequence can be up to 15 digits.

4) Press the 

AUTO DIAL

key where the number is to be stored.

5) Place the handset back in the cradle.

*A 3.6 second pause is entered in a dialing sequence by pressing the

REDIAL

key for each PAUSE required.

RMA PROCEDURES

The following procedure should be followed with all Teledex  tele-

phone products prior to sending the telephone to the factory  for

repair.

1) Please perform the tests listed below:

a.  Test the telephone on a different telephone jack.

b.  Test telephone with a different line cord.

c.  Test with a different handset cord (coiled cord).

d.  For two line products, please ensure that one of the line 

buttons is pressed (if both line buttons are in the UP position,

the telephone will not operate).

2) If the steps listed above do not provide a remedy for the suspect

telephone, please place a tag on the individual telephone 

describing the defect. Next, call the Teledex Repair Department

at 

1 (800) 875-8539

for an RMA number. You must have an

RMA number to return products to Teledex.

3) Kindly note: An RMA number is unique to each return

shipment. Do not duplicate this number on any future shipments.

SHIPPING INSTRUCTIONS:

Please print the RMA number clearly on the outside of your shipping

carton(s). Please ship to the following address:

Teledex LLC / RMA#___________

6311 San Ignacio Avenue

San Jose, CA 95119

FREIGHT CHARGES:

The Customer is responsible for shipping products for repair to

Teledex. After repair, Teledex will return telephone products to the

Customer freight prepaid in the same manner in which is was sent

(i.e. Freight sent to Teledex UPS Blue, will be returned via 2 day ship-

ping).

**Please note: When telephones are returned for repair due to misuse

(i.e. liquid spills, abuse, or Customer modification - warranty label

broken), the Customer will be charged the standard repair fee, regard-

less of warranty status.

CONVERTING FROM DESK TO WALL MOUNT

The Opal Telephone can be changed for wall mounting applications.

The conversion is easiest when the handset and line cords are not

connected.

1) Located on the top of the telephone above the speaker grill is the

wall/desk mount clip. Remove this clip by firmly pushing upward

(towards the hookswitch).

2) Flip the clip over (top to bottom) so that the protruding edge is

towards the top of the phone. This edge will hold the handset.

3) Turn the Opal over so the bottom is up facing you. Place the

Opal on a nonabrasive surface to prevent scratching.

4) Locate and remove the mounting bracket, firmly push back and

pull up to remove two of the four retaining tabs.

5) Rotate the mounting bracket 180 degrees clockwise so that the

mounting eyelet on the bracket is facing in the same direction as

the other mounting eyelet located on the bottom of the telephone.

6) Insert the top two retaining tabs of the mounting brackets into

the mounting bracket slots (located near the middle of the tele-

phone). Then firmly push down to insert the retaining tabs on the

opposite side of the mounting bracket.

7) Connect a short modular line cord into the jack on the back of

the phone (labeled 

LINE

). Route the line cord thought the line

cord channel. Connect the other end of line cord to the phone

jack on the wall mounting plate.

8) Turn the telephone over, and slide the Opal down onto the

OPAL 1000/1001/1003/1005/1010

GUESTROOM TELEPHONE

USERS GUIDE

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