Telecor VS1, Installation, Configuration & Operating Manual

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VS1 Installation, Configuration & Operating Guide 225
STATION MESSAGE DETAIL RECORDING (SMDR)
Station Message Detail Recording (SMDR) data provides a record of activities on the VS1
telephone system. Four different SMDR data files are generated by the Telecor Voice Server (TVS):
Detail, Summary, ACD, and Day. The comma-delimited data from these reports can be imported
directly into a spreadsheet or database, or used with a call accounting program to evaluate call
performance.
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Detail SMDR data provides more detailed information for each call, breaking the call into
segments and recording every change in action on a phone. It can be quite extensive, but is a
good way to find out exactly what is happening with a phone. Only calls which access CO
Lines are recorded.
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Summary SMDR data provides details about calls, and has one record for each call and each
transferred call. This information is recorded when the call is ended or transferred. Only calls
which access CO Lines are recorded.
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ACD SMDR data provides detailed information about all ACD activities, including Queue
Warnings, Terminated Calls, Wrap-up and so on.
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Day SMDR data provides the names and numbers assigned to each port on the system.
Information is recorded every time a name, extension or port type is changed.