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Automatic Busy Redial (ABR)

Features

21

➤

To call a specific console

➤

To call all consoles for an emergency

Automatic Busy Redial (ABR)

After reaching a busy outside number, you can activate ABR so that the UST DK system
automatically redials the number at regular intervals. If the system redials an outside number
that is still busy, ABR resets and tries again. This feature may not be allowed on some (or all)
lines in your system—depending on the telephone line type connected.

ABR is not attempted while your station is busy, but continues to
time-out. The system inserts a pause (

P

) on your LCD before redialing

the number.

➤

To activate ABR

➤

Press a [DN] + the
console [DN].

The call rings the console

)"

(incoming [DN] button).

Note

Your System Administrator can provide the Attendant
Console

)"

s

.

Press [DN] +

.

The call rings the

*+

button on all attendant consoles.

1. Press

#,

The LED flashes red.

...or

+

.

You hear confirmation tone.

2. Hang up

...or press

(

.

The system redials, up to 15 times,
every 30 or 60 seconds depending on
system programming.

Your telephone receives ring tone,
when ABR dials the number if it is
available.

The [DN] or CO and SPKR LEDs flash.

NO. 202

P555

3700

NO. 202

ABR

SET

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Summary of Contents for UST DK

Page 1: ...August 1998 Digital Business Telephone Systems Electronic Telephone User Guide UST ...

Page 2: ...esign or components as engineering or manufacturing methods may warrant Version B T August 1998 Copyright 1998 Teleco Inc All rights reserved No part of this manual covered by the copyrights hereon may be reproduced in any form or by any means graphic electronic or mechanical including recording taping photocopying or information retrieval systems without express written permission of the publishe...

Page 3: ...ble Buttons 5 LCD 7 LCD Buttons 7 LED Indicators 9 On hook Off hook 10 Volume Controls 10 Chapter 2 Features Before You Begin 13 Automatic Line Selection 14 Ringing Line Preference 14 Signaling 14 Quick Reference 15 Making an Internal Call 15 Making an Outside Call 15 On Hook Dialing 16 Answering Calls 16 Incoming Call Notification 17 Calling a Forwarded DN 17 ...

Page 4: ...ccess Codes 26 LCD Telephones 26 Call Forward All Calls 27 Call Forward Busy 27 Call Forward No Answer 28 Call Forward Busy No Answer 29 Call Forward Fixed 30 Call Forward External 31 Call Forward Remote Destination Change 32 Call Park Orbits 33 Call Park and Page 34 Call Pickup 35 Group Pickup 36 Call Transfer with Camp on 37 Call Waiting 38 Conference Calls 39 Date Time Day Adjustment 39 Direct ...

Page 5: ...ature Access Codes 59 Speed Dial Pause 62 Speed Dial Number Linking 62 Chain Dialing Speed Dial Numbers 64 Timed Reminders 65 Tone Pulse Dialing 66 Two Tandem CO Line Connection 67 Voice Mail Integration 69 Chapter 3 LCD Operation Control Buttons 73 Busy Lamp Field BLF Display 75 Caller ID ANI DNIS Information Mode 76 DNIS 76 ANI Caller ID 76 Call Park Orbit List Display 77 Retrieve and Auto Dial ...

Page 6: ...fer 98 Appendix A Access Codes CO Line Access Codes 99 Feature Access Codes 100 Paging Access Codes 100 Speed Dial Access Codes 101 Appendix B Centrex Application Flexible Directory Numbering 103 Centrex Feature Buttons 103 Ringing Repeat 103 Delayed Ringing 104 Appendix C Button Labels Flexible Buttons 105 1 20 button Electronic Key Telephone with LCD 2 2 Multiple Directory Numbers Example 6 3 LC...

Page 7: ... 11 7 Door Phone Lock IDs Locations 42 8 Feature Access Codes 59 9 Control Button Definitions 73 10 DNIS ANI Samples 77 11 Dial Pad Key Equivalents 80 12 CO Line Access Codes 100 13 Paging Groups 101 14 External Paging Zones 101 15 Speed Dial Access Codes 102 16 Speed Dial Number Linking 102 17 Feature Button Definitions 105 ...

Page 8: ...vi UST DK Electronic Telephone This page intentionally left blank ...

Page 9: ...isplay LCD and or speakerphone Instructions for the Electronic Direct Station Selection DSS Console are included The UST DK systems which support this equipment are UST 1014DK UST 1024DK UST 1040DK UST 1280DK Release 3 0 or higher UST 1424DK Note This user guide incorporates the information in the UST DK Liquid Crystal Display Electronic Telephone User Guide This guide is discontinued ...

Page 10: ... DSS Console features and buttons Appendix A Access Codes provides instructions for programming a sequence of steps or access codes onto feature buttons It includes CO Line Access Codes Paging Group Codes Feature Access Codes User Programmable Buttons and Speed Dial Access Codes Appendix B Centrex Application describes the Centrex features which may be available with your UST DK system Appendix C ...

Page 11: ...on Number for your telephone SDN represents a Secondary appearance of a PDN A PDN which appears on another telephone is considered an SDN PhDN represents a Phantom Directory Number button an additional Directory Number DN represents a Directory Number button also known as an Extension or Intercom Number Whenever DN is used in this guide it means the user can use any PDN SDN or PhDN DSS represents ...

Page 12: ...Documents x UST DK Electronic Telephone Related Documents Refer to the following documents for more information Electronic Telephone Quick Reference Guide PC Data Interface User Guide System Administrator Guide ...

Page 13: ...e is equipped with an LCD information and feature prompting makes call handling more efficient and provides easy access to frequently used features Abbreviated feature prompts guide you through specific tasks In addition to the standard features the LCD telephones provide Alphanumeric Messaging Busy Lamp Field BLF Identification Central Office CO Line Identification Timed Reminders with Messaging ...

Page 14: ...ng Memo Tray Speaker Volume Control Hold Button Conference Transfer Button Ring Volume Control Speaker On Off Button Speaker Handset Dial Pad Microphone Button MIC CONF TRNS SPKR HOLD INT DN or Intercom Button Feature and Function LEDs Modular Handset Cord LCD Display Scroll Button Page Button Mode Button SCRL PAGE MODE 2548 ...

Page 15: ...Calls on Page 39 Press once to hold internal or outside calls the CO LED flashes at the internal hold rate or press twice to enable Exclusive Hold The CO LED flashes at the exclusive hold rate Note Exclusive Hold enables you to place a call on hold so that only you or somebody using a Call Pickup code at another station can retrieve it To retrieve a call on hold Press or DN which is on hold or if ...

Page 16: ... internal DN calls to enable Handsfree Answerback and OFF if you receive a ring first call may be ON OFF when placing an on hook CO Line or internal DN call Each station s can be set in system programming to switch ON OFF with one touch to switch OFF only while pressed and held or to be either ON OFF at the start of handsfree dialing functions on Handsfree Answerback and OCA calls for privacy Spea...

Page 17: ...n Page 6 including DNs belonging to another SDNs Incoming calls ring your telephone PDNs from the top down For example incoming calls to Station 10 PDNs first ring the 10 1 button then 10 2 and finally 10 3 Your station is considered busy only when all of the PDNs are being used by your telephone or other telephones and or when your telephone is on a call on any type of CO Line or DN If you have a...

Page 18: ... phone number for an entire department such as a Sales Department The PhDN rings on all of the telephones of the group when it is called You can only set Call Forward and Voice Mail ID code for PhDNs that are owned by your telephone You can have a separate message waiting button and mailbox for each up to four PhDNs on your telephone Table 19 Directory Button Definitions continued Button Definitio...

Page 19: ...ture prompts to make your call handling easier When you have an outside call in progress the elapsed time display shows the duration of the call You can also send receive short messages with other LCD telephones see Messages on Page 79 All display functions occur automatically as call processing proceeds A next to the LCD readout sample shown at right on your telephone indicates there is more data...

Page 20: ... 3 LCD Operation for an explanation of how to use these buttons Table 20 Mode Definitions MODE Definition Exit mode and return to clock calendar display Display Busy Field Send a message to a Busy station Send a message to a Called station Displays LCD message number NN where NN is a personal message Only displays the selected message and cannot be used to edit or create a new message Check a Spee...

Page 21: ...hat places the call on hold 4 pulses second for 1 8 second ON OFF 1 2 second ON OFF Hold Consultation during consultation transfer to another station 10 pulses second steady Hold Exclusive outside line 10 pulses second steady Hold Recall when held call recalls your idle station 1 second at 2 pulses second 1 second at 10 pulses second flashes Hold Exclusive Recall 1 second at 2 pulses second 1 seco...

Page 22: ...lled by separate adjustable slides located at the bottom of the front panel The right control adjusts the speaker volume for dial tone station Background Music Off hook Call Announce and voice The left control adjusts the ring tone and handsfree voice announcement levels The method for changing the volume varies see Table 22 and Table 23 Table 22 Using VOL Feature Phone Status Slide Comments Ring ...

Page 23: ...s On hook Idle or DN and BGM is activated over your telephone speakers Background Music BGM Volume On hook Idle DN and slide the control You hear dial tone after pressing the button Adjust the volume of the BGM while listening to the dial tone The dial tone volume should be the same as the BGM after you have adjusted it Press after setting the volume level ...

Page 24: ...Volume Controls 12 UST DK Electronic Telephone This page intentionally left blank ...

Page 25: ... the UST DK electronic telephone you need to determine if your telephone has been set up for Automatic Line Selection and Ringing Line Preference You also need to know if your telephone has Tone or Voice First signaling when an internal call is received The differences between Tone First and Voice First signaling are Tone First signaling rings Voice First signaling does not ring but sends a long t...

Page 26: ...rence if you can answer a ringing your station by lifting the handset or pressing You do not have Ringing Line Preference if you have to press the button associated with the ringing call flashing LED to answer the call Signaling If you hear a long tone followed by a caller s voice you have Voice First Signaling If you hear repetitive ring tones you have Tone Signaling To answer a call if you have ...

Page 27: ... 2 Dial a directory number 201 Your LCD displays the called number and your number 3 Hang up or press 1 Lift the handset or press or press if you do not have Automatic Line Selection You hear dial tone and your LCD displays the line number or or DN then enter a CO Line or line group access code See CO Line Access Codes on Page 99 2 Dial the telephone number The LED flashes and the digits are displ...

Page 28: ... time after a programmed period After you hang up elapsed time is displayed for 15 seconds and then changes to date time display 3 Hang up or press 1 Press if you have Automatic line selection 2 Access an outside and dial a telephone number 3 Lift the handset when the called party answers Note If you have a full speakerphone you do not have to lift the handset 4 Hang up or press NO 203 00 13 23 NO...

Page 29: ...that is forwarded 203 the DN you called is shown first The display changes to the DN where your call forwarded 210 Receiving a Forwarded Call When a call is forwarded to your DN 210 the calling DN 205 is displayed on the left and the DN called is displayed on the right 203 Lift the handset or press or the flashing DN or and lift the handset if you do not have Ringing Line Preference The LED change...

Page 30: ...count Code Voluntary Account Codes Verified Non Verified Voluntary Account Codes are optional and are used to track calls for client billing purposes They can be entered after accessing a CO Line or during a call An exception is a code which is required to change the Toll Restriction classification of your station This voluntary code gives you access to telephone numbers outside your usual dialing...

Page 31: ...es you hear a half second confirmation tone if the code is valid The outside party is not able to hear any confirmation tones when the Account Code digits are being entered If your station is programmed not to verify Account Codes you do not hear a confirmation tone If the code is invalid you hear two short tones 3 Repeat Steps 1 and 2 to enter more codes The last code entered is recorded 4 Dial a...

Page 32: ...tant to enter the office You can have as many as four Alert Signals to send or receive to from other telephones An Alert Signal is sent even if the alerted telephone is busy on off hook or in the DND or Call Forward mode To send an Alert Signal Press and an alert tone sounds at the designated station Attendant Console Calling Up to four Attendant Consoles can be installed per system There can be u...

Page 33: ... ABR is not attempted while your station is busy but continues to time out The system inserts a pause P on your LCD before redialing the number To activate ABR Press a DN the console DN The call rings the console incoming DN button Note Your System Administrator can provide the Attendant Console s Press DN The call rings the button on all attendant consoles 1 Press The LED flashes red or You hear ...

Page 34: ...t the handset or press and wait for the party to answer If you do not pick up the handset or press within 30 seconds after a connection is made you hear a muted ring for another 30 seconds then the call disconnects 1 Press or DN The button pages All Call Page telephones but does not access external page speakers Note may also Page external speakers as well as All Call Page telephones depending on ...

Page 35: ...station line to become available Your telephone rings at a fast rate when the called station or CO Line becomes idle The busy or DND station LED flashes incoming call and its number 210 is displayed when it becomes available The CO Line LED from which you attempted to first access the line flashes red incoming call rate The seized line number 3 is displayed 3 Press DN to answer the call within thr...

Page 36: ...round Music BGM If BGM is enabled you can turn it ON OFF for your individual station speaker To enable cancel BGM on your telephone speaker If the original call was made using LCR the telephone number is automatically dialed If you did not use LCR you have to redial the telephone number Press a or DN You can make or receive a new call while on another call The LED of the accessed CO flashes in use...

Page 37: ... Background Music BGM Features 25 Note BGM over external speakers is controlled by the System Administrator Press DN Turns BGM OFF Note Ignore busy tone after dialing and ...

Page 38: ...ar a re order tone when following any of the Call Forward steps your telephone is not the owner of the PDN PhDN After Call Forward is set the following calls to your station are forwarded except in Call Forward External mode Internal calls handsfree and OCA calls optionally may or may not Auto Attendant calls CO Line calls that ring only on your station Transferred CO Line or station calls Note CO...

Page 39: ...ll Forward Busy forwards calls only when all PDN buttons are in use if there is an idle PDN it flashes or rings when called On Voice First systems Call Forward Busy forwards all calls any time your telephone is in use To activate Call Forward Busy 1 Press or PDN PhDN The LED flashes red You hear confirmation tone after is dialed 2 Enter the destination DN 3 Press or if access code used The LED is ...

Page 40: ...r if access code used The LED is steady red and calls forward to the stored directory number 203 1 Press or PDN PhDN The LED flashes red You hear confirmation tone after is dialed 2 Enter the destination DN 3 Press or if your telephone does not have the button Skip this step if you pressed in step 1 The pre set time delay for calls forwarding is 12 seconds 4 Enter the time delay 4 seconds The LCD ...

Page 41: ... systems if your PDN appears on more than one button on your telephone Call Forward Busy forwards calls only when all PDN buttons are in use if there is an idle PDN it flashes or rings when called On voice first systems Call Forward Busy forwards all calls any time your telephone is in use and or any time all of your PDNs are in use by other telephones 5 Press or then if access code was used in st...

Page 42: ... The pre set time delay for calls to ring before forwarding is 12 seconds Note Skip this step if you pressed in step 1 4 Enter the time delay 4 seconds The LCD displays the amount of time entered 16 Note Skip this step if you do not want to change the time 5 Press or then if access code used in step 1 or if your telephone does not have an button The LED lights steady red and calls forward to the s...

Page 43: ...ion Code 49 Only perform Step 1 the first time CF EXT is set or when you change the destination It is not necessary to store the destination each time it remains in system memory The Call Forward External destination can be a telephone number over a CO Line a station over a tie line or a station within your UST DK system If the destination is over a CO Line the CO Line must only ring at your stati...

Page 44: ...s not dialed the system automatically makes the DISA CO Line ring as a normal incoming call Then if the call is not answered within 15 seconds after the ringing starts it disconnects 3 Enter the Remote Call Forward External security code You hear a confirmation tone See the System Administrator for the security code which is assigned to your telephone in system programming 4 Enter the new destinat...

Page 45: ... If your station is idle when the system Call Park recall timer expires the parked call automatically recalls to your station If your station is busy the parked call camps on If you have an LCD telephone you can let the system automatically select an available orbit number which displays on your LCD To monitor the calls parked at your station see Call Park Orbit List Display in Chapter 3 LCD Opera...

Page 46: ...When a parked call recalls your phone the LCD shows the line or DN that is recalling and the orbit number 1 Press or DN DN can be PDN SDN or PhDN 2 Enter the Orbit Number where the call is parked The DN LED flashes at the in use rate when the call is retrieved 1 Press while on a call or The LED flashes consultation hold 2 Enter a General Orbit Number or a valid PDN The call is parked and the CO Li...

Page 47: ...e 30 on Page 101 and Table 31 on Page 101 After you enter an Orbit Number a short burst of dial tone prompts you to enter the Page access code The LCD shows the Auto Park entry The LCD shows the line being held and its orbit number Example Line 2 is held on orbit 900 4 Make your announcement include the Orbit Number 5 Hang up to free the paging device If the parked call is not retrieved within a s...

Page 48: ...ng within your group Press 6 or a DN To pickup calls ringing to other groups Press 6 or DN PDN or PhDN Picks up the DN or CO Line that has the ringing or held call This feature is not available on all systems Press 6 7 4 8 or DN You are connected to an incoming CO Line call for a Tenant Group 1 4 Notes In non tenant systems 6 picks up any ringing CO Line This feature does not pickup held lines or ...

Page 49: ... and hang up if the station is idle or if the station is busy or does not answer hang up The CO LED flashes on hold If you transferred the call from a DN the DN s LED turns off The CO Line or DN camps onto the called station and the called station receives a warning tone The camped on call rings when you hang up or to reconnect to the transferred line before it is answered press the flashing or DN...

Page 50: ...a waiting call by placing the current call on hold To answer a waiting call by disconnecting or transferring the current call Press The existing call is placed on hold The camped on line rings your station the CO LED flashes to indicate an incoming call or if your telephone has the Auto Hold feature just press the flashing DN or You are connected to the transferred call The DN or CO LED flashes in...

Page 51: ... feature is performed from a designated station See the System Administrator s Guide for instructions 1 Press You hear dial tone and the DN or line LED flashes conference rate 2 Dial a DN or access a CO Line and dial the telephone number to be conferenced If you receive a busy tone or no answer press to return to the original connection 3 Press when the called party answers All parties are confere...

Page 52: ...e ringing starts it disconnects 2 Dial a DN You hear ring tone When the station answers you are connected Note If the call is not answered after 6 rings or 24 seconds whichever comes first you hear busy tone 3 Press anytime you hear busy tone and repeat step 2 to make another call Note To call another station after completing a DISA station call the internal party must transfer you Station and Sys...

Page 53: ... You hear dial tone Note See the System Administrator for the DISA security code number If the correct code is not entered the call disconnects 3 Dial a telephone number If set in system programming both parties hear a warning tone approximately 4 10 or 20 minutes after the call was made Press to reset the timer each time the tone sounds for an additional 4 10 or 20 minutes If you do not press the...

Page 54: ...er telephone can override your DND and signal your telephone by pressing 4 Telephones with DND Override can also call your telephone To activate deactivate DND Notes Calls forward from your station immediately while in the DND mode if it is set for Call Forward Busy or Call Forward Busy No Answer If you press while a call is ringing the ringing stops but the LED continues to flash Door Lock Your t...

Page 55: ...hone DN For example door phone 1A corresponds to Door Phone DN 1B to etc Door phone IDs and the corresponding DNs are shown in Table 24 To answer a door phone call Press The door unlocks for three or six seconds set in system programming The Unlock Door LED is lit while the door is unlocked Table 24 Door Phone Lock IDs Locations DoorPhone DNs Door Phone ID Location DoorPhone DNs Door Phone ID Loca...

Page 56: ...nes on a telephone without a SDS RDL button Press DN The DN LED flashes in use and you are connected to the door phone Note access is a system option that may not be turned on for your system 1 With the handset off hook press a DN You hear dial tone and the LED flashes in use 2 Dial the DN for the desired door location If you have an LCD telephone see Table 24 for the DN A two way talk path exists...

Page 57: ...he handset To receive a handsfree internal call When your telephone is off hook on a call hold down The SPKR LED lights red The person to whom you are talking can be heard through the telephone speaker The person cannot hear you Release The SPKR LED turns OFF You can talk to the party through the handset Press When the call comes into your station do not lift the handset speak toward the telephone...

Page 58: ...ing an internal call on hold You can press to control the volume of the Handsfree Answerback caller s voice and ring tone see The Grand Tour on Page 1 for more information 1 Press and hold The SPKR LED lights red 2 Place the handset on hook The SPKR LED stays on and you can hear the other party through your telephone speaker 3 Release For privacy press to turn the microphone off otherwise your con...

Page 59: ...ur PhDNs The fourth message waiting button is reserved for the Message Center In the example shown at the right the display indicates that station DN 203 received a message signal from DN 201 The indicates additional messages Press to display them To answer a Message Waiting on your PDN To cancel the Message Waiting on your PDN 1 Press 9 and lift the handset Your phone rings the station or voice m...

Page 60: ...celled automatically If there is no answer hang up and try at a later time The red MW FL LED on your phone continues to flash 2 Press after receiving the message or place the handset on hook If you have more messages the MW FL LED continues to flash red To answer the next message Repeat this procedure 1 Press 9 You hear a steady dial tone 2 Enter The dial tone stops 3 Press The MW FL LED turns OFF...

Page 61: ...et or speaker of a busy off hook telephone The called station must be set in system programming for this feature to work The calling station can be set in system programming for OCA to occur automatically when calling a busy station or by dialing an access code after receiving busy tone Automatic OCA only functions on Voice First Signaling systems Your telephone can receive Speaker Off hook Call A...

Page 62: ...A 2 Press to OCA the station and talk if you receive a busy tone An optional tone is heard at the busy station indicating that you are connected on an OCA call 1 Lift the handset and dial the DN You may hear busy or ring tone 2 Press if you hear busy tone and speak to the called station or if you hear a ring tone and speak to the called station If you hear busy or ring tone after dialing the first...

Page 63: ... Override Executive Override enables you to enter an established conversation Your phone can also be programmed to block Executive Override from other phones The does not block this feature Privacy Override enables you to enter an established call on a private common CO Line it does not operate on common DNs which are always private see Conference Calls on Page 39 which allow up to four parties to...

Page 64: ...ride Press A muted tone is heard at the busy station indicating that a call is waiting The station number 210 displays Press A tone signal is heard at the DND station indicating a call is coming in On your station the LCD shows the station number 210 you have overridden Your LCD displays DND OVR DENY if the station you called denies your override Press You enter the conversation The called parties...

Page 65: ...station number 204 1 Access a CO Line You hear dial tone and the LED flashes at the in use rate 2 Press You no longer hear dial tone and your LCD prompts you to enter a code 3 Enter the Toll Restriction Override Code four digits You hear dial tone For security reasons the override codes are only available on a selected basis See your System Administrator 4 Dial a telephone number The toll call is ...

Page 66: ...all Page 1 Press DN lift the handset and enter a paging access code Each of the page access codes including the PDN button can be stored on an button See Table 30 on Page 101 and Table 31 on Page 101 2 Use a normal voice level to make your announcement then repeat it 3 Hang up 1 Press or DN The button pages All Call Page telephones but does not access external page speakers Note may also Page exte...

Page 67: ...pearing CO lines or multiple DN buttons Calls on common DNs are always private and cannot be accessed by more than one telephone Similar to conference calls up to three stations can be connected to a CO Line To use Privacy Release Press The LED lights steady red Others are blocked from entering your CO Line calls when they press a common Line button or again to cancel the feature The LED turns OFF...

Page 68: ...is feature enables you to store a dialed telephone or station number then redial that number with the touch of a button To save a telephone station number Press Releases the original call and answers the new incoming call Note You can press before 0 0if you do not wish to release the original call or and dial a transfer to destination Then press Transfers the original call and answers the new call...

Page 69: ... 1 Press and hold 2 Return the handset on hook 3 Release The call is handsfree on hook Lift the handset Your call is now heard through the handset 1 Access a CO Line or press a DN You hear dial tone and the CO or DN LED flashes in use 2 Dial a telephone number You hear ringback tone or busy tone if busy 3 Speak in a normal voice level toward the telephone Note Your button must be set in system pro...

Page 70: ... time set in system programming for either one or three minutes when storing speed dial numbers the operation times out and your telephone returns to idle mode To store replace a telephone number on a Station Speed Dial button 2 Speak at a normal voice level toward the telephone 3 Press to disconnect the call 1 Press or with the handset on hook 2 Press to store the telephone number on buttons are ...

Page 71: ...e count 2 digits for PDN and feature buttons and 1 digit for all other dial pad characters See Table 25 on Page 60 for a list of feature access codes Your System Administrator can tell you which features can be programmed on your telephone To store a feature with a specific button In Step 3 above press PDN CO Line access code before the telephone number See CO Line Access Codes on page 99 1 Access...

Page 72: ...ure Access Codes Features Feature Access Code Sequence Account Code1 Frequently used codes Account code digits Automatic Callback Background Music2 External Speakers ON PDN Background Music2 External Speakers OFF PDN Call Forward All Calls To Station or VM PDN Directory Number Call Forward Busy To Station or VM PDN Directory Number Call Forward Cancel PDN Call Forward No Answer PDN Call Forward Ex...

Page 73: ... Voice Mail Access PDN Voice Mail DN Outgoing Calls PDN CO Line access code See Table 29 on Page 100 1 These codes can be used during a CO Line call 2 Background music speakers can only be turned ON OFF from Station 200 3 XXX Auto Park Orbit 9 9 9 access the next available park orbit or General Park Zones 900 919 or PDN on which the call should be parked Only use 999 with LCD telephones 4 This fea...

Page 74: ...Speed Dial codes See the System Administrator s User Guide Important Before linking Speed Dial Numbers make sure the System Administrator has stored the desired number in the System Speed Dial that you are planning to use To link station system speed dial numbers Hookflash Regular Pause Long Pause The is programmed to allow a 0 5 or 2 seconds long set in system programming CO line hookflash when i...

Page 75: ...that is used to automatically access internal dial tone before dialing the remaining numbers in the Speed Dial sequence in our example that number is 9011813 is the System Speed Dial Code that is to be linked is the CO Line access code is the international area code is the country code example Japan is the city code example Tokyo Station User Stores the System Speed Dial information on Speed Dial ...

Page 76: ...alls to your conversation Chain Dialing also allows dialing of a stored code such as a credit card number to send to a far end computer To chain dial Speed Dial numbers Press the or or Your telephone automatically dials to access a CO Line the international dialing sequence 011813 and the local telephone number 58769374 1 Access a CO Line See Table 29 on Page 100 for CO Line Access Codes 2 Press o...

Page 77: ...our clock format HHMM 3 Press for the reminder to be repeated every day or for a one time reminder only 4 Enter desired LCD message number station or system or Enter if your telephone does not have an LCD or if you do not want a message to display when the time reminder tone sounds 5 Press The time is recorded in memory and you should hear a beeping tone along with the displayed message for 30 sec...

Page 78: ... machine requiring DTMF tones To change to Tone Dialing 1 Press DN then the number of the timed reminder you want to cancel You can only cancel one reminder at a time 2 Press The reminder is cancelled 1 Access a CO Line Although the CO Line is programmed for rotary dial pulses access the CO Line and dial the telephone number like any other call 2 Dial a telephone number 3 Press while on the call T...

Page 79: ...ine Access Codes Ask your System Administrator for the proper code to use for this type of call 3 Press after the party answers The DN LED flashes in use rate and all parties are conferenced or DN to return to the original connection if you receive a busy tone no answer 4 Press and hang up You hear dial tone before you hang up The DN LED flashes exclusive hold rate and the two lines are connected ...

Page 80: ...t is not necessary to have both buttons on your telephone 4 Press after the party answers or the original button if you receive a busy tone no answer The CO LEDs both flash in use rate and all parties are conferenced 5 Press and hang up You hear dial tone Both CO LEDs continue to flash exclusive hold rate and the two lines are connected N1 and N2 identify the connected CO lines The LED turns OFF w...

Page 81: ...rsonal greeting you must store a Voice Mail VM Identification ID code You need to store the ID code only once Once the ID code is stored whenever a call is forwarded from your station it is automatically sent to voice mail and to your mailbox Your PDN and up to four PhDNs can be set up for unique or the same mailbox numbers Telephones must be programmed as the owners of a PhDN to be able to use th...

Page 82: ...ring the message retrieval sequence in Steps 1 4 below is required only once It remains in memory unless cancelled or changed To assign the message retrieval sequence 1 Press DN You hear confirmation tone 2 Enter the voice mail ID code and the voice mailbox DN plus any required pauses up to 16 characters Example for Teleco voice mail systems enter the mailbox number 203 mailbox number of the DN yo...

Page 83: ...ty code you avoid having to enter your code every time you access your mailbox however this also allows anyone to retrieve your messages from your phone If a security code is not desired do not include it 4 Press or You hear confirmation tone The LCD confirms the data storage Press the MW FL flashing LED Message is retrieved Press DN or Automatic retrieval is canceled 1 Press 9 with the flashing L...

Page 84: ... or forward no answer only or a PDN or PhDN access code You hear a confirmation tone after entering the access code The Call Forward access codes are Call Forward All Calls Call Forward Busy Call Forward No Answer Call Forward Busy No Answer 2 Dial the Voice Mail System Directory number__________ See your System Administrator for the correct voice mail DN After dialing you hear confirmation tone 3...

Page 85: ...ns Button Definitions Cancels the beeping tone when using timed reminders and enables you to enter exit the following mode functions Used to exit another mode and return to clock calendar display see To exit from any mode on Page 75 Busy Lamp Field BLF display see Busy Lamp Field BLF Display on Page 75 Busy station messaging see Silent Messaging Busy Station on Page 87 Called station messaging see...

Page 86: ...ost Calls on Page 78 View Call Park Orbit list see Call Park Orbit List Display on Page 77 Remote called station messaging see Group Notification Station Messaging on Page 86 Remote calling station messaging see Notification Station Messaging on Page 84 Changes Busy Field groups Changes displays date time elapsed time message call forward dialed number Scrolls through speed dial numbers when in Mo...

Page 87: ...tered the BLF displays a group of 10 PDNs per line a total of 20 for the LCD Pressing scrolls the display The BLF mode stops all other displays from appearing on your LCD To display the BLF 1 Press 2 Press The LCD displays date day time 1 Press 2 Press if PDNs are two digits or enter the first digit of a three digit PDN or enter the first two digits of a four digit PDN 3 Press For example if you e...

Page 88: ...se with assigned DNIS names These names up to 16 alphanumeric characters display on your telephone s LCD enabling incoming calls to be instantly identified and appropriately answered Table 27 on Page 77 shows DNIS samples ANI Caller ID If your telephone is programmed to receive Caller ID names and numbers the calling party name displays To display the number while the call is ringing press Table 2...

Page 89: ...ion 201 is transferring a call to you station 200 Transferred station 201 hangs up Transferred call recalls your station 201 Call forwarded to your phone Press while your phone is idle LCD shows the CO Line number 003 and the orbit number where the call is parked 900 or 0 To scan the Orbit List press CN 7145556782 LINE 3 RINGING TELECO LINE 3 CALLING TELECO LINE 3 RINGING CN 7145556782 ANSWERED LI...

Page 90: ...are displayed on your LCD ANI Caller ID numbers always include area codes 2 Press The next lost call is displayed or The lost call prior to the call displayed after pressing is displayed or You can toggle between the phone number and caller name screen and the date and time screen Note CN Identifies ANI calls as opposed to Caller ID calls which do not display CN 1 Press The first lost call phone n...

Page 91: ...ion see Name Number Display on Page 91 or enter a Speed Dial see Speed Dial Memos on Page 88 or Timed Reminder memo see Timed Reminders on Page 65 or The lost call prior to the call displayed after pressing is displayed or The lost call information is deleted without auto dialing the call 1 Press The phone number and caller name are displayed on your LCD ANI Caller ID numbers always include area c...

Page 92: ... at right moves right moves left 5 toggles between alphanumeric mode dial pad defaults to numeric mode scrolls the alpha special characters See Table 28 on Page 80 for dial pad key equivalents 3 To blank out any portion of a message press in alpha mode and move the cursor to the right Each character the cursor transverses is deleted Table 28 Dial Pad Key Equivalents Letter Key Equiv Letter Key Equ...

Page 93: ...d message indication to another LCD station Responding to the message the called station receives your message There are two types of messages station and system System Messages 60 64 System messages 60 64 are standard messages You can fill in the blanks of messages 62 64 see below Example Message 64 can be edited to read RETURN ON JAN 4 This message is displayed to callers with LCD phones E N W N...

Page 94: ...ritten This is a station option that is enabled in system programming To enter store a station message System Message Number Preprogrammed message Max 32 digits per message 60 OUT TO LUNCH 61 IN A MEETING 62 CALL _____________ 63 BACK AT __________ 64 RETURN ON________ 1 Press or PDN The LCD M or PDN LED flashes 2 Enter the two digit message number 10 19 to be stored The current message if any is ...

Page 95: ... Enter the desired message number station or system The selected message displays This assumes the message has already been stored in memory 3 Press or The message displays on your LCD The LCD M PDN LED lights continuously The selected message is sent to LCD phones when they call your PDN or any PhDN owned by the telephone 4 Press to display the message instead of the CF display if you have Call F...

Page 96: ...the destination PDN 207 the destination PDN 3 Press 4 Enter the message number station 4 system 4 This assumes the message is already stored in memory 5 Press Remote calling station messaging allows you to set a calling station message for only one station at a time 6 Press 207 the PDN where the message is to appear 010 the message number M message is set Called Station 7 Press Your LCD shows the ...

Page 97: ...age This assumes that the message has already been stored in memory 4 Press 9 MSG W LED flashes on the called station and the LCD displays 204 the called DN 207 the PDN of the station that sent the message M message has been sent Called Station Your LCD displays 204 the called DN SENT message has been sent Your LCD 5 Press or hang up to release Press PDN and dial 333 XXX is the PDN of the telephon...

Page 98: ...correspond to the same stations that are in respective Page groups assigned in system programming 207 destination DN or group number for Page Group 1 8 respectively 3 Press 4 Dial the originating PDN This can be your number or another station number 5 Press 6 Enter the message number station 4 system 4 The LCD displays the message In this example system message 60 was entered This assumes the mess...

Page 99: ...station 8 Press 9 Press At the destination station the LCD displays the originating station number and the 9 LED flashes Press PDN and dial 333 XXX is the PDN of the telephone that has the message set 1 Press when you receive a busy tone The called number is displayed 210 DN and you are prompted for the message number 2 Enter the message number Station message 10 19 and system message 60 99 The LC...

Page 100: ... system programming for LCD message memory To program Speed Dial names and numbers Your LCD confirms the message was sent 1 Press You are prompted for the message number 2 Enter the message number Station message 10 19 and system message 60 99 The LCD displays the message This assumes the message is already stored in memory 3 Press Your LCD confirms the message was sent 1 Press or then or 2 Dial a...

Page 101: ...haracters on Page 80 5 Press 6 Enter a phone number 16 characters maximum The number displays on the top line as you enter it 7 Press or to record data in memory Press 343 X X is the speed dial number to be displayed 1 Press when your phone is idle 2 Enter Station Speed Dial Code or System Speed Dial Code 3 Press to see more of the directory of numbers memos 4 Press an available or DN and enter a ...

Page 102: ...s idle 2 Dial a speed dial number Teleco is the memo up to 12 characters 714 583 3700 is the number up to 16 digits 3 Press to scan the directory for the appropriate number memo 4 Press to display any remaining digits If the number is longer than 16 digits a appears in the far right corner of the display MODE NO 8 11 TELECO 7145553700 ...

Page 103: ...ther stations LCDs when called When this feature is set your Name Number displays during direct forwarded and hunted calls The name number is not displayed on overridden or OCA calls To enter name number information 1 Press DN You are prompted for your name 2 Enter the new information up to 16 characters can be entered e g your name and station number See To enter LCD characters on Page 80 3 Press...

Page 104: ...placed by message and call forward settings if they are set Note This procedure does not erase the name number To restore the display press DN 1 Press DN Current information displays on the lower line of the LCD You are asked for the user name 2 Press in the alpha mode to enter blanks Blank characters replace the information 3 Press The information is erased and the PDN of the telephone is display...

Page 105: ...dels HDSS2060 see Figure 8 on Page 94 HDSS1060 and HDSS6560 The DSS Console operates alongside of a electronic telephone to provide the telephone with 60 additional feature buttons The buttons can be programmed for Line access 0 and or 20 LEDs on the HDSS2060 HDSS1060 and HDSS6560 models light or flash red For the HDSS2060 and HDSS1060 models the CO and DSS LEDs act in the same manner as the elect...

Page 106: ...25 224 223 221 221 220 239 238 237 236 235 234 233 232 231 230 249 248 247 246 245 244 243 242 241 240 NT AC 257 256 255 254 253 252 251 250 2039 Figure 8 Example Button Assignments Notes The button numbers shown in this figure are examples only and may not reflect the numbers on your particular station equipment Not available on UST 1014DK systems ...

Page 107: ...ibed in the following feature descriptions apply specifically to the DSS Console models HDSS2060 and HDSS1060 Flash conditions described here apply to all DSS Console models Calling a Station To call a station PDN from a DSS Console press the DSS associated with the station A station call with a DSS button can be made on hook or off hook and with Voice First or Tone signaling After pressing the bu...

Page 108: ...hen you hang up While the called station is ringing the DSS LED is steady red and the CO LED flashes at the on hold rate or if on a DN button it goes idle When the called station answers the call the DSS LED stays steady red and the CO LED becomes steady red If the station does not answer before a period set in system programming the call recalls your station 1 Press DSS corresponding to the busy ...

Page 109: ...elected in system programming with on the DSS Console if programmed can be used for page announcements See All Call Voice Page on page 22 Call Forward Override Either the DSS buttons on your DSS Console or the dial pad on the associated telephone can be set in system programming to ring stations that are in the Call Forward mode instead of being forwarded Usually the console s telephone is the uni...

Page 110: ... call forward Night Transfer You can use the DSS Console to make the system ring different telephones for incoming calls during different times of the day 2 Dial the station number set for call forward Make the call as you would from any other station This procedure assumes your station has a typical program setting ...

Page 111: ...e the code on a button for one touch access If you are storing a CO Line access code onto a Speed Dial code enter before the CO access code e g to store code enter In some systems is used as a general group code or to access Least Cost Routing LCR System users are required to dial in order to access an outside line If you press in a system programmed with LCR you may not hear internal dial tone de...

Page 112: ...e assigned to page groups Telephones can be a member of more than one group and each group can have as many as 120 stations Station users can access each group separately by dialing an access code Tables 30 31 To enter a paging group access code Press PDN Access Code Table 29 CO Line Access Codes System CO Line Access Codes UST 1014DK or or UST 1024DK or or UST 1040DK or or UST 1424DK RCTUA or or ...

Page 113: ...he code such as or Table 30 Paging Groups Paging Group Access Code Paging Group Access Code Station Group A Station Group E Station Group B Station Group F Station Group C Station Group G Station Group D Station Group H Table 31 External Paging Zones External Paging Zone Access Code External Paging Zone Access Code UST 1014DK UST 1040DK UST 1424DK all processors Paging All Call Page Zone Paging Al...

Page 114: ...eed Dial Codes System Speed Dial Codes Small System UST 1014DK UST 1024DK UST 1040DK RCTUA Medium System RCTUBA BB and RCTUC D Large System RCTUE F Table 33 Speed Dial Number Linking System System Speed Dial Codes that can be Linked to other Speed Dial Codes UST 1014DK UST 1024DK UST 1040DK RCTUA RCTUBA BB RCTUC D RCTUE F ...

Page 115: ...dicated Note Some access code numbers may have been changed to avoid system numbering plan conflicts Centrex Feature Buttons You can access some Centrex features by pressing a preprogrammed flexible button on your telephone instead of dialing a Centrex access code The Centrex access code including the necessary flash and or pause sequence is activated when the button is pressed See your Centrex or...

Page 116: ...T DK Electronic Telephone Delayed Ringing CO or Centrex line s can be programmed for a 12 second and or 24 second ring delay at stations to permit alternate answering conditions Answer the line when your telephone is ringing ...

Page 117: ...le on tie or DID CO lines All Call Voice Page Button Press to page all of the digital and electronic telephones in the All Call Page group Automatic Callback Button Press to recall a busy station or station in the Do Not Disturb DND mode as soon as that station becomes idle or deactivates DND Also used for CO line queuing Account Code Button Press to enter a Voluntary Account Code anytime during a...

Page 118: ... calls when your station is not answered after 8 60 seconds set at your station Call Forward No Answer Button Press to forward calls to another station or voice mail device when your station is not answered after 8 60 seconds set at your station Call Forward External Button Press to forward Private or DID line calls to an external or internal telephone number Call Forward Fixed Button Press to for...

Page 119: ...D associated with each DSS button provides the status idle busy of the station assigned to the button Flash Button Press to perform the following functions Disconnect and recall dial tone on a CO line access Centrex or PBX features enter a pause or flash signal when programming speed dial numbers Group Pickup Button Press to pick up a call that is ringing a station that belongs to a Pickup Group t...

Page 120: ...ash Button The MW FL LED flashes to indicate that a message is waiting Press the MW FL button to call back the station or voice mail device that activated the LED This button performs the following functions Disconnect and recall dial tone on a CO line access Centrex or PBX features enter a pause or flash signal when programming speed dial numbers Night Transfer Button Press to control the system ...

Page 121: ...ed Call Pickup of CO line DN and page calls Tenant Call Pickup Buttons If the system is shared by tenants the Directed Pickup 1 4 buttons pick up ringing CO line calls for Tenants 1 4 respectively Pooled Line Button Press to access an available CO line from a group of lines appearing under one button Privacy Button Press to block Privacy Override on common CO line buttons This button does not bloc...

Page 122: ...ernal or outside line Speed Dial Button Press to Speed Dial a telephone number or feature access codes SD buttons can be used as either System Speed Dial numbers or Station Speed Dial numbers Speed Dial Select Button Press to store and access Speed Dial number If SDS is not programmed on your telephone you can substitute the key for any of its referenced procedures Speaker Button Fixed Press to tu...

Page 123: ... add on module DSS console 93 alert signaling 20 ANI Caller ID 76 attendant console calling 20 auto dial lost calls 78 automatic busy redial 21 automatic callback 23 automatic hold 24 B before you begin 13 BGM over telephone speakers 24 BLF display 75 busy override 52 button labels 105 buttons 3 DSS 95 PDN 5 PhDN 5 6 SDN 5 Cnf Trn 3 directory number 5 feature 6 fixed 3 flexible 5 Hold 3 LCD 7 Mic ...

Page 124: ...A 40 incoming calls 40 outgoing calls 40 DNIS 76 do not disturb DND 42 do not disturb override 52 door lock 42 door phone 43 DSS button 95 DSS 41 console 93 E executive override 52 exit from any mode 75 F feature access codes 59 feature buttons 6 features 95 call answering CO Line 97 call forward override DSS Override 97 calling a station 95 night transfer 98 paging 97 speed dial 97 transfer to an...

Page 125: ...display 91 O OCA 49 off hook 10 off hook call announce 49 on hook 10 outgoing DISA calls 40 override busy 52 do not disturb 52 executive 52 privacy 53 override calls 51 P page announcements 54 page button 74 paging group codes 100 phantom directory number 5 6 primary directory number 5 privacy on line 55 override 53 Q quick reference 15 R release and answer 56 remote destination change 32 retrieve...

Page 126: ...se 62 memos 88 pause 62 Spkr 4 SP OCA 51 T timed reminders 65 tone pulse dialing 66 two tandem CO line connection 67 DN 67 supervision 68 U using access codes 26 V voice mail integration 69 volume 3 4 volume controls 10 voluntary account codes verified non verified 18 ...

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