Teleco Perfect Voice Tis 16, Installation Manual

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Installation
PVTis16S3IM
37
Troubleshooting
Symptom: The auto-attendant will not answer
™
Determine if there is a bad port:
From an internal station, call each port individually and note which one(s) are not answering.
¾ If no ports answer:
a) Verify the system has power and has booted
b) Verify the ports have a pulse. Each port should blink every five seconds when idle.
¾ If some ports do not answer, plug in a single line telephone (POTS) to the line(s) that do not
answer and call them:
a) If the single line phone rings and is able to take the call, you have a bad port on
Perfect Voice Tis16S3
.
b) If the single line phone does not ring, you have a bad port on the switch.
¾ If all ports answer:
a) The hunt group is not working properly.
b) Users stations are not forwarded properly.
c) The trunks are not ringing into the Perfect Voice Tis16S3 hunt group properly.
¾ If the last 2 ports do not answer:
a) Verify the system is a 4 port system.
Symptom: Pager notification is not functioning
™
Verify the paging service is working:
The first and easiest thing to check is that the paging service is working properly. Simply dial the pager
number and enter in several
9 s because that is what the system is attempting to do.
™
Verify programming in the User ID having trouble:
When testing the User ID experiencing trouble, you always want to start with an empty mailbox. Delete all
messages in the mailbox. Call back and leave the User a message.
¾ If the User ID does not give you the option to leave a message:
a) The User must go through quick setup, or
b) The mailbox is full, or
c) The system if full and unable to take anymore messages.
¾
If you are able to leave a message, log in to the User ID and verify the notify status:
a) Is Notification enabled for the User?
b) Is the notification number correct?
c) Make sure the notification number does not contain the 9 for outside line access.
™
Determine trunk access is working:
From Line 2 the system always dials 9 to gain trunk access. You must verify this is working
properly. Using a single line telephone on Line 2, go off hook and dial 9 :
¾
If no outside dialtone is detected:
a) The trunk access code programmed in the telephone system is something other than
9.
b) The extension Line 2 is plugged into has not been given trunk access privileges.
c) There is a problem with one or more of the trunks in the trunk group.
¾
If dialtone is detected:
a) Verify User setting (above).
b) Line 2 may be busy processing calls and has not been given enough time to seize
the line and dial the pager.
I&M
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