Teleco Perfect Voice Tis 16, Installation Manual

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Installation
PVTis16S3IM
35
Training
Console Operator Training
The console operator plays a crucial role in many telecommunications environments. The console operator
should be comfortable with performing the following tasks.
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Transfer a caller to Perfect Voice Tis16S3 (main greeting).
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Transfer a caller to a User’s message box using 997.
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Transfer a caller to a User’s personal greeting using 8.
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Explain the basic operation of the system to a caller (i.e. “...enter the person’s extension...”)
System Administrator Training
The System Administrator should understand at least the basics of how Perfect Voice Tis16S3 operates.
Familiarize the System Administrator with all features available to Users. Have the System Administrator
carefully review the System Administration section of this guide and answer any questions the System
Administrator may have.
The System Administrator is often your primary on-site contact. It is very important to get this person
comfortable with not only the administration of the system, but its usage as well. Users look to the System
Administrator as the person who knows the system’s features and capabilities. If the System Administrator
is not comfortable with the system, your organization will end up fielding many more questions from the
site than necessary. This ultimately can lead to a dependence of site personnel on your organization to
perform basic System Administrator tasks.
The System Administrator should be comfortable with performing the following tasks.
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Reset a User who is no longer on the system
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Reset the password for a User
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Record personal greeting for audiotext announcement
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Record system greeting
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Record system whattodo
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Place the system in open/closed mode
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Set Schedule
I&M
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