Teikoku USA | Chempump
Instruction Manual NC-Series 0620
37
Appx. L. Repair Receipt Policy
Repair Receipt Policy
Teikoku USA policy requires that an RMA be generated prior to the shipment of pumps or components
to any Teikoku USA facility. With the shipment Teikoku USA also requires a copy of the RMA, a
completed Teikoku USA Decontamination Form, an SDS for the process fluid to which the pumps or
parts were subjected and an SDS on the decontamination flush fluid that was used to decontaminate the
equipment.
THESE DOCUMENTS MUST ACCOMPANY THE SHIPMENT. IF THESE DOCUMENTS ARE
NOT PROVIDED, TEIKOKU USA PERSONNEL WILL REFUSE THE SHIPMENT AND
INFORM BOTH THE CARRIER AND CUSTOMER OF THE REFUSAL.
These requirements are essential to Teikoku USA’s safety practices and reviews that serve to protect all
of Teikoku USA’s associates, visitors and customers. Teikoku USA thanks you in advance for your
adherence to our policy regarding returns for evaluation and/or service. Please feel free to contact the
service center personnel at the Teikoku USA facility to which the pump was sent for repair.
As part of its ongoing process improvement policy, Teikoku USA continually reviews business
processes to ensure that a safe work environment is provided for all employees, associates, visitors,
customers and the community. As such this policy is subject to change without prior notice. To check
for any changes to this policy, please use the contact numbers for each facility as listed in the above
letterhead.
