TechnipFMC Proline Promass 300 EtherNet/IP, Manual

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Diagnostics and troubleshooting Proline Promass 300 EtherNet/IP
30
6 Diagnostics and troubleshooting
For details on the diagnostic information, see the Operating Instructions for the
device →  4.
6.1 General Web server troubleshooting
For access
Error Possible causes Solution
Not connecting to Web server Web server disabled Using the "FieldCare" or "DeviceCare"
operating tool, check whether the
Web server of the measuring device
is enabled, and enable it if
necessary.
Incorrect setting for the Ethernet
interface of the computer 1. Check the properties of the
Internet protocol (TCP/IP) →  17.
2. Check the network settings with
the IT manager.
Not connecting to Web server • Incorrect IP address
• IP address is not known 1. If addressing via hardware: open
the transmitter and check the IP
address configured (last octet).
2. Check the IP address of the
measuring device with the network
manager.
3. If the IP address is not known,
set DIP switch no. 10 to ON, restart
the device and enter the factory IP
address 192.168.1.212.

EtherNet/IP communication
is interrupted by enabling the
DIP switch.
Web browser setting "Use a Proxy
Server for Your LAN" is enabled Disable the use of the proxy server
in the Web browser settings of the
computer.
Using the example of MS Internet
Explorer:
1. Under
Control Panel open
Internet options .
2. Select the Connections tab and
then double-click LAN settings .
3. In the LAN settings disable the
use of the proxy server and select
OK to confirm.
Apart from the active network
connection to the measuring device,
other network connections are also
being used. • Make sure that no other network
connections are established by
the computer (also no WLAN)
and close other programs with
network access to the computer.
• If using a docking station for
notebooks, make sure that a
network connection to another
network is not active.
Not connecting to Web server Incorrect WLAN access data • Check WLAN network status.
• Log on to the device again using
WLAN access data.
• Verify that WLAN is enabled on
the measuring device and
operating device .