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TEC B-880 series User Manual Download Page 85

5-2

5. TROUBLESHOOTING

EO18-33007

5. TROUBLE SHOOTING

• Use only TOSHIBA TEC specified

media.

• Clean the print head and remove

any dust from the media.

• Use only TOSHIBA TEC specified

ribbon.

• Replace the ribbon rewind mo tor

or ribbon feed motor.

• Use only TOSHIBA TEC specified

ribbon.

• Refer to page 2-13 to adjust the

ribbon end sensor.

• Replace the ribbon end sensor.
• Replace the I/O PC board.

• Set the paper properly.
• Use paper approved by TOSHIBA

TEC.

• Re-adjust the sensor.

• Select the media sensor by DIP

switch and adjust the sensitivity of
the sensor.
(Refer to page 6-40, 41)

• Set the threshold.

(Refer to Owner’s Manual.)

• Replace the feed gap sensor or

black mark sensor.

• Replace the take-up motor or I/O

PC board.

• Install the cutter mechanism

properly.

• Replace the stepping motor or I/O

PC board.

• Replace the cable.
• Replace the connector.
• Replace the connector.

• Modify the program.

• Replace IC2 (MC145407).

If the trouble is not solved, replace
the CPU PC board.

Blurred print

Ribbon wrinkle

Ribbon end error

Label feed failure

Communication error

Problems

Cause

Solution

1. Poor media quality.

2. Dust is on the media.

1. Poor ribbon quality

2. Ribbon is not rewound or fed

smoothly.

1. Poor ribbon quality

2. Improper voltage applied to the ribbon

end sensor

3. Failure of the ribbon end sensor
4. Failure of the circuit which controls

the ribbon end sensor.

1. Paper is not set properly.
2. Paper of poor quality

3. Improper adjustment of the feed gap

sensor or black mark sensor.

4. The proper media sensor is not

selected.

5. Threshold is improper.

6. Failure of the feed gap sensor or

black mark sensor

7. Labels cannot be stripped off the

backing paper or the backing paper
with labels cannot be wound properly.

8. The cutter mechanism is not installed

properly.

9. Failure of the stepping motor

1. Failure of the communication cable
2. Failure of the RS-232C connecter
3. Failure of the communication

connector

4. Failure of the PC or application

software

5. Failure of the CPU PC board

Summary of Contents for B-880 series

Page 1: ...TEC Thermal Printer B 880 SERIES Original Apr 2000 TABLE OF CONTENTS OWNER S MANUAL EO1 33017 PRODUCT DESCRIPTION EO10 33008 MAINTENANCE MANUAL EO18 33007 Revision Apr 2002 User s Manual ...

Page 2: ...the equipment is extremely important Warnings and Cautions necessary for safe handling are included in this manual All warnings and cautions contained in this manual and written inside or outside of the printer should be read and understood before handling or maintaining the equipment Never modify the machine Except for the addition of options as specifically provided for in the service manual cha...

Page 3: ...TEC Thermal Printer B 870 880 QQ SERIES Owner s Manual ...

Page 4: ...essly approved by manufacturer for compliance could void the user s authority to operate the equipment WARNING This is a Class A product In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures CAUTION Do not touch moving parts To reduce the risk that fingers jewelry clothing etc be drawn into the moving parts push the swi...

Page 5: ...s indication Prohibited Do not plug in or unplug the power cord plug with wet hands as this may cause electric shock Do not place metal objects or water filled containers such as flower vases flower pots or mugs etc on top of the machines If metal objects or spilled liquid enter the machines this may cause fire or electric shock If the machines share the same outlet with any other electrical appli...

Page 6: ... ribbons DO NOT STORE the paper or ribbons where they might be exposed to direct sunlight high tem peratures high humidity dust or gas Ensure the printer is operated on a level surface Any data stored in the memory of the printer could be lost during a printer fault Try to avoid using this equipment on the same power supply as high voltage equipment or equip ment likely to cause mains interference...

Page 7: ...BBON 7 1 8 LOADING THE MEDIA 8 1 9 INSERTING THE OPTIONAL FLASH MEMORY CARD 9 1 10 INSERTING THE OPTIONAL PCMCIA CARD 10 1 11 CARE HANDLING OF THE MEDIA AND RIBBON 11 1 12 GENERAL MAINTENANCE 12 1 12 1 CLEANING 12 1 12 2 UNDER THE MEDIA GUIDES 12 3 12 3 COVERS AND PANELS 12 3 12 4 REMOVING JAMMED MEDIA 12 4 12 5 THRESHOLD SETTING 12 6 13 TROUBLESHOOTING 13 1 Page EO1 33017 CAUTION 1 This manual ma...

Page 8: ...nual contains general set up and maintenance information and should be read carefully to help gain maximum performance and life from your printer For most queries please refer to this manual and keep it safe for future reference 1 1 APPLICABLE MODEL B 872 QQ B 882 TS10 QQ B 882 TS10 QQ US Model name description B 8 7 2 T S 1 0 Q Q 1 1 APPLICABLE MODEL Owner s Manual EO1 33017 Power Cord Print Head...

Page 9: ... without media and ribbon Available bar code types JAN8 JAN13 EAN8 EAN8 2 digits EAN8 5 digits EAN13 EAN13 2digits EAN13 5 digits UPC E UPC E 2 digits UPC E 5 digits UPC A UPC A 2 digits UPC A 5 digits MSI ITF NW 7 CODE39 CODE93 CODE128 EAN128 Industrial 2 to 5 Customer Bar Code POSTNET KIX CODE RM4SCC ROYAL MAIL 4STATE CUSTOMER CODE Two dimensional code Data Matrix PDF417 QR Code Maxi Code Micro ...

Page 10: ...es the image handling capability of the printer A flash memory card 1MB and 4MB for storing logos writable characters and for mats This board enables the following PCMCIA cards to be used LAN card 3 COM EtherLink III recom mended ATA card Conforming to PC card ATA standard Flash memory card 4MB card See Page 10 1 Option Name Cutter module Strip module D RAM PC Board B 872 only Flash memory card B ...

Page 11: ...x memory B 872 8 0 320 0 23 4 320 0 23 4 320 0 Tag Standard 8 0 1364 0 23 4 1364 0 B 872 B 882 Max memory B 872 B 872 B 882 682 0 330 6 B 872 B 872 10 00 1368 0 25 4 1368 0 Label 38 1368 0 Tag 25 4 1368 0 B 882 7 5 1366 0 22 9 1366 0 25 0 1362 0 B 882 NOTES 1 The media specification other than above are unchanged 2 When marking black marks on label rolls the following requirements must be satisfie...

Page 12: ...en the media ribbon ends or the printer does not operate correctly FEED Key Feeds paper RESTART Key Resets the printer when paused or when an error occurs Used to set the threshold Refer to page 12 6 PAUSE Key Pauses printing Message display shows PAUSE and an unprinted count Used to set the threshold Refer to page 12 6 Fig 3 2 Message Display LCD Top Cover Head Lever Right Side Cover Power Switch...

Page 13: ...B Y D A E R e m i t n o r e w o p e h t t a t u p t u o s i N O X o N e m i t f f o r e w o p e h t t a t u p t u o s i F F O X o N F F O N O Y S U B Y D A E R F F O X N O X e m i t n o r e w o p e h t t a t u p t u o s i N O X e m i t f f o r e w o p e h t t a t u p t u o s i F F O X N O N O e m i t n o r e w o p e h t t a t u p t u o s i N O X F F O X N O X e m i t f f o r e w o p e h t t a t u ...

Page 14: ... tied to power line conduits RS 232C Cable description The serial data cable used to connect the printer to the host computer should be one of the following two types NOTE Use an RS 232C cable with imperial inch connector securing screws 5 1 REQUIREMENTS FOR OPERATION DB 9S Connector to PC DB 25P Connector to Printer DB 25S Connector to PC DB 25P Connector to Printer PIN No 1 2 3 4 5 6 7 8 9 Housi...

Page 15: ...ER STAND INSTALLATION Fit the left and right side holders into the dowels of the holder base and fasten the side holders to the holder base with the thumbscrews 4 3 2 1 Left Side Holder Thumbscrew Right Side Holder Dowel Holder Base WARNING Turn the POWER SWITCH to OFF before connecting the power cord or cables 1 2 3 4 B 872 B 882 1 Power Cord 2 Serial I F Cable RS 232C 3 Parallel I F Cable Centro...

Page 16: ...acement 3 As Fig 7 2 shows unroll and loosen the ribbon a little 4 Insert the ribbon under the print block so that the ribbon supply end is positioned backside of the printer Fig 7 1 Ribbon Ribbon Core Right Side Cover Head Lock Plate There are two types of media available for printing on these are standard media and direct thermal media a chemically treated surface DO NOT LOAD a ribbon when using...

Page 17: ...e printing move the ribbon levers back or forth until the wrinkle is removed Protrusion Ribbon Core Notch Ribbon Ribbon Lever STEP 1 STEP 2 Spring Guide Wheel Guide Wheel Fig 7 3 NOTE When removing the ribbon be careful not to snag the ribbon on the part 8 Set the head lock plate 9 Turn the head lever to the proper position depending on the used media Refer to Fig 7 1 1 Labels or thin tag paper 2 ...

Page 18: ...er Holder Shaft Lock Lever Media Lock Lever Release Lock CAUTION DO NOT MOVE the Media Guides using the screw A 1 Install the holder stand on the rear of the printer 2 Loosen the screw A and slide the media guides outside WARNING 1 Do not touch moving parts To reduce the risk that fingers jewelry clothing etc be drawn into the moving parts push the switch in the OFF position to stop movement 2 To ...

Page 19: ...ark feed gap sensor is selectable between the fixed type and the movable type by changing the DIP switch setting on the B 872 For the B 882 contact your authorized TOSHIBA TEC representative to change the Operation Panel setting When the fixed type is selected the black mark sensor is located at the center of the media and the feed gap sensor is at 10 mm left to the black mark sensor The movable s...

Page 20: ...eed it under the print head past the sensor so that the black mark can be seen from above 2 Adjust the sensor position to that of the black mark the upper hole indicates the position of the black mark sensor Fig 8 4 Black Mark Sensor Feed Gap Sensor Black Mark Media Adjusting Knob Fig 8 5 Media Media Adjusting Knob NOTE Make sure to set the sensor to detect the center of the black mark otherwise a...

Page 21: ...ng label will cause the glue to stick to the cutter which may affect the cutter quality and shorten the cutter life 2 If the top edge of label winds onto the platen in cut issue set the DIP SW 1 5 of the B 872 to ON For the B 882 contact your authorized TOSHIBA TEC representative to change the Operation Panel setting 3 Use of tag paper with the thickness exceeding the specified valve may affect th...

Page 22: ...ng paper holder After taking up any slack of the media set the backing paper release bar in position Fig 8 8 Media Backing Paper Backing Paper Holder Backing Paper Release Bar 9 Turn the head lever to the proper position depending on the used media Refer to Fig 7 1 1 Labels or thin tag paper 2 Thick tag paper CAUTION When using labels ensure that the head lever is set to position 1 10 Close the to...

Page 23: ... it in a damp place 5 Before inserting or removing the card make sure that the power switch is turned off 6 The following flash cards can be used The 1MB card is read only and the 4MB card can read write Flash Memory Card WARNING Turn the power OFF when inserting or removing the flash memory card CAUTION Toprotectmemorycards dischargestaticelectricityfromyourbodybytouchingtheprinterrear cover prio...

Page 24: ... to excessive humidity by wiping it with a wet cloth or storing it in a damp place 5 Before inserting or removing the card make sure that the power switch is turned off 6 The following PCMCIA cards can be used WARNING Turn the power OFF when inserting or removing the PCMCIA card CAUTION To protect PCMCIA cards discharge static electricity from your body by touching the printer rear cover prior tou...

Page 25: ...re high humidity dust or gas The thermal paper used for direct thermal printing must not have the specifications which exceed Na 800 ppm K 250 ppm and CL 500 ppm Some ink used on pre printed labels may contain ingredients which shorten the print head s product life Do not use labels pre printed with ink which contain hard substances such as carbonic calcium CaCO3 and kaolin Al2 O3 2SiO2 2H2 O For ...

Page 26: ...h quality and performance of your printer it should be regularly cleaned The greater the usage of the printer the more frequent the cleaning i e low usage weekly high usage daily 1 Turn the power off 2 Open the top cover and right side cover 3 Turn the head lever to raise the print head 4 Remove the ribbon and media 5 Clean the element of print head with print head cleaner 6 Clean the platen with ...

Page 27: ...ribbonendsensorplate besuretofitbothstudsinthenotchesoftheribbon end sensor plate 9 Remove the pinch roller block then clean the roller belt and feed roller with cloth moistened by alcohol Fig 12 2 Stud Stud Pinch Roller Lever White Screw Ribbon End Sensor Plate Fig 12 3 Pinch Roller Block Roller Belt Feed Roller 10 Reassemble the pinch roller block in the reverse order of removal ...

Page 28: ...d by wiping with a dry cloth or a cloth slightly dampened with a mild detergent solution NOTE Clean printer cover with an electrostatic free cleaner for automated office equipment Screw Media Guide Screw Media Guide Fig 12 4 WARNING 1 DO NOT POUR WATER directly onto the printer 2 DO NOT APPLY cleaner or detergent directly onto any cover or panel 3 NEVER USE THINNER OR OTHER VOLATILE SOLVENT on the...

Page 29: ...ed media DO NOT USE any sharp implement or tool as these could damage the printer 7 Clean the print head and platen then remove any further dust or foreign substances 8 Place the portion of the media guide plate on the media sensor Secure the media guide plate with the white screw Fig 12 5 Media Sensor Media Guide Plate Media Guide Plate Clamp Connector White Screw 24741710304 9 Media jams in the ...

Page 30: ...Lower the backing paper release bar to remove the jammed media 2 Clean the strip roller and backing paper holder with ethyl alcohol White Screw Cutter Unit Swing Cutter Media Guide Screw Fixed Cutter Cutter Cover Fig 12 7 Backing Paper Release Bar Backing Paper Holder Strip Roller Fig 12 8 WARNING 1 Be sure to turn the power off before cleaning the cutter unit 2 The cutters are sharp and care shou...

Page 31: ... when using pre printed labels 6 If the printer continues to print out of position after setting the threshold adjust the feed gap sensor in the system mode Reset the threshold again Make sure that the transmissive sensor for pre printed labels is selected in the feed and issue commands 1 The printer is in stand by 2 Load a media roll in the usual way 3 Press the PAUSE key 4 The printer enters the...

Page 32: ... key Load a new ribbon Press the RESTART key Problem 1 The media is not fitted correctly 2 The media path is jammed and does not feed smoothly 3 The installed media type does not match the selected sensor 4 The black mark position on the media does not match the sensor position 5 The installed media size is different from the programmed size 6 The feed gap sensor cannot see the difference between ...

Page 33: ...y 3 Turn the power off and contact your Authorized Service representative Replace the card with a new one and re send data In case of flash memory card only 1MB and 4MB cards can be used B 882 4MB only Turn the power off then on again or press the RESTART key Check the program data Call your Authorized Service representative if necessary Problem The print head is too hot This message is displayed ...

Page 34: ...presentative if necessary 1 Clean the cutter blades 2 The blades are worn Call your Authorized Service representative Problem No print Dots missing in the print Unclear or blurred printing Power does not come on Printer does not cut You see a raised nap where the media has been cut Solution Correct the command and re send it again Turn the power off then on again If the problem still exists turn t...

Page 35: ......

Page 36: ...PRINTED IN JAPAN EO1 33017 ...

Page 37: ...TEC Thermal Printer B 880 SERIES Original Apr 2000 Revised Document No EO10 33008 PRINTED IN JAPAN Product Description ...

Page 38: ...BON 2 3 3 OPTIONAL KIT 3 1 3 1 CUTTER MODULE B 4208 QM 3 1 3 2 STRIP MODULE B 4908 H QM 3 2 3 3 PCMCIA INTERFACE BOARD B 8700 PC QM 3 2 CAUTION 1 This manual may not be copied in whole or in part without prior written permission of TOSHIBA TEC 2 The contents of this manual may be changed without notification 3 Please refer to your local Authorized Service representative with regard to any queries ...

Page 39: ...cessary A high dot density of 12 dots mm produces a clear print and the heat history control system optimizes applied pulse signal to the head 5 This printer accommodates a max format size of 222 0 mm wide by 1366 0 mm long and a max print speed of 203 2 mm sec 6 High throughput can be obtained with on the fly formatting 7 Since the media is loaded from outside of the printer the body is smaller l...

Page 40: ...aintenance Manual RESTART Button Resets the printer when paused or when an error occurs Used to set the threshold Refer to Owner s Manual Used to select option in the Diag Test Operation mode and used to fine adjust values in the positive derection Refer to the Mainte nance Manual PAUSE Button Pauses printing Message display shows PAUSE and an unprinted count Used to set the thereshold Refer to Ow...

Page 41: ...ODE93 CODE128 auto code switch with without 1 4 BASIC SPECIFICATIONS 8 ITF 9 MSI 0 Industrial 2 of 5 A Data Matrix B PDF417 C Maxi Code D QR Code E Customer Bar Code F POSTNET e l u d o M s t o D e d o c r a B 2 3 4 5 6 7 8 E A C P U 3 1 8 N A E 3 1 8 N A J m m h t d i W e l u d o M n i M 5 2 0 3 3 0 2 4 0 0 5 0 8 5 0 6 6 0 s e m i t n o i t a c i f i n g a M 6 7 0 1 7 2 1 2 5 1 6 7 1 2 3 9 E D O ...

Page 42: ...the outline font size is large the ribbon may wrinkle according to the quality of the ribbon or print tone 12 White or black background All types of characters are available 13 Character rotation 0 90 180 270 14 Character strings rotasion 0 90 180 270 15 Type of line 1 Horizontal line 2 Vertical line 3 Slant line 4 Square 5 Rounded Rectangle 6 Circle 16 Line Width 1 dot to 12 dots can be specified...

Page 43: ...ection Parity check VRC Vartical parity check Framing error This error occurs when no stop bit is found in the frame specified startig with the start bit Overrun error This error occurs when subsequent data is input before the data input to the UART from the host is read by the printer 6 Data entry code ASCII 8 bit code for European characters 8 bit code for graphic 7 Receiving buffer 10KB 8 Protc...

Page 44: ...uffer the printer discards data received which exceeds the receive buffer capacity without storing it in the buffer After detecting the XOFF code or BUSY signal the host computer must stop transmission before the printer receive buffer becomes full The printer sends an XOFF code 13H at power off time READY BUSY RTS Protocol When initialized after power on this printer becomes ready to receive data...

Page 45: ...h t o t d n e s o t a t a d s i e r e h t s e t a c i d n i t I t h g i H s y a w l a s i t i N O s i r e w o p r e t f A l o c o t o r p R T D Y S U B Y D A E R 2 a t a d e v i e c e r o t y d a e r s i r e t n i r p e h t r e h t e h w s e t a c i d n I t n u o m a a t a d e h t n e h w l e v e l w o L e h t t a s i l a n g i s e h T l e v e l h g i h e h t t a d n a l l u f r a e n s i r e f f ...

Page 46: ...CII JIS 8 bit code for European characters 8 bit code for graphic 4 Receiving buffer 5KB 5 Input Output circuit configuration and Input Output conditions Fig 1 5 Logical level input 1 2 5V 0 0 0 4V Logical level input 1 2 4 5V 0 0 0 4V Fig 1 6 e p y T e m a N l a n g i S n o i t a r u g i f n o C t u p n I 8 1 A T A D E M I R P T U P N I B T S A T A D t u p t u O Y S U B T L U A F E S U A P K C A ...

Page 47: ...five circuits Each cathode is independent The voltage of Vcc is 24 V max while the diode operating current is 16 mA Output circuit Fig 1 8 There are six output circuits and each output is an open collector The voltage of Vcc is 24V max while the operating current is 150 mA For other details please refer to the Expansion I O specification External controller etc Vcc R R Photo coupler TPL521 TOSHIBA...

Page 48: ...s sensor is comprised of the black mark sensor and feed gap sensor It is positioned 72 1 mm from the platen The sensor position is adjustable according to the media width It moves toward the main frame a max of 70 mm by turning the knob counterclockwise Black Mark Sensor 1 Reflective sensor This sensor detects the difference of potential between the black mark and tag paper to find the print posit...

Page 49: ... Sensor 2 Transmissive sensor This is a fixed sensor which detects label gaps at the center of the label Fig 1 11 4 Ribbon end sensor Transmissive sensor When printing in thermal transfer mode this sensor detects the difference in potential between the ribbon and the ribbon end to indicate the ribbon end It is positioned 103 2 mm from the platen and the detection point is 125 2 mm from the main fr...

Page 50: ...t sensor is a photo coupler combining an LED and a transistor Fig 1 13 6 Cutter home position switch micro switch A cam positioned at the end of the cutter motor arm turns the micro switch on off in accordance with the cycle of the cutter motion one rotation The micro switch status indicates if the cutter is in the home position For details please refer to the Maintenance Manual section 4 1 Cutter...

Page 51: ...r mm Recommended paper Batch 10 0 1368 0 Auto cut 38 0 1368 0 NOTES 1 When cutting the thermal label secure a gap of 6 mm or more and cut in the middle of the gap 2 The thermal paper used for direct thermal printing must not have the specifica tions which exceed Na 800 ppm K 250 ppm and CI 500 ppm 3 Some ink used on pre printed labels may contain ingredients which shorten the print head s product ...

Page 52: ... 7 Leader tape Polyester film Opaque 300 5 mm long 8 End tape Polyester film Opaque 250 5 mm long 9 Winding method The ink side is outside of ribbon winding 2 2 RIBBON Head effective print width Outside the print range Outside the print range 5 85 mm 5 85 mm 213 3 mm 0 2 mm 225 mm Maximum paper width Fig 2 4 Fig 2 5 Fig 2 6 Design Non Print Area Fig 2 3 2 5 mm 10 0 mm 25 4 mm 1368 0 mm 101 6 mm 22...

Page 53: ...re the media in plastic bags and always reseal after opening Unprotected media can get dirty and the extra abrasion from the dust and dirt particles will shorten the print head life Store the media and ribbon in a cool dry place Avoid areas where they would be exposed to direct sunlight high temperature high humidity dust or gas The thermal paper used for direct thermal printing must not have the ...

Page 54: ...he tag paper and label with backing paper are wound To purchase the strip module please contact your distributor or TOSHIBA TEC H Q can assist in finding one for you This board enables the following PCMCIA cards to be used LAN card 3 COM EtherLink III recommended ATA card Conforming to PC card ATA standard Flash memory card 4MB card Type B 4208 QM B 4908 H QM B 8 7 0 0 P C QM Option Name Cutter mo...

Page 55: ...able minimum label length 25 4 mm 3 Available minimum label width 98 6 mm 3 3 PCMCIA INTERFACE BOARD B 8700 PC QM The PCMCIA Interface board allows use of the following ATA card LAN card or flash memory card when connected to the CPU PC board Type ATA Card LAN Card Flash Memory Card 4 MB Maker 3 COM Description Ether Link III 3C589D PC card Remarks Install into the slot 2 only This card installed ...

Page 56: ......

Page 57: ......

Page 58: ...PRINTED IN JAPAN EO10 33008 ...

Page 59: ...PRINTED IN JAPAN TEC Thermal Printer B 880 SERIES Original Apr 2000 Document No EO18 33007 Maintenance Manual Revised Apr 2002 ...

Page 60: ...FOR OPTIONAL EQUIPMENT 3 1 3 1 CUTTER MODULE B 4208 QM 3 1 3 2 STRIP MODULE B 4908 H QM 3 4 3 3 PCMCIA PC BOARD B 8700 PC QM 3 5 4 MECHANISM DESCRIPTION 4 1 4 1 CUTTER DRIVE 4 1 5 TROUBLESHOOTING 5 1 6 DIAG TEST OPERATION 6 1 7 ON LINE OPERATION 7 1 7 1 RESET OPERATION 7 1 7 2 DUMP MODE 7 2 8 PROGRAM DOWN LOAD 8 1 8 1 OUTLINE OF FEATURES 8 1 8 2 SOFTWARE INSTALLATION 8 1 8 3 FIRMWARE DOWNLOAD 8 4 ...

Page 61: ...sport Carton Thermal printer Side Pad L Accessory Board Left Right Side Holders Holder Shaft Owner s Manual Unpacking Procedure Holder Base Media Holder Thumbscrew M 4x6 Power Cord Print Head Cleaner Side Pad R Fig 1 1 1 UNPACKING 1 1 PROCEDURE 1 Open the carton 2 Unpack the accesories from the carton 3 Unpack the side pads L R and the printer from the carton 4 Place the printer on a level surface...

Page 62: ...ltoeach part in which librication is needed Although the frequency of lubrication varies according to how often the machine is used as a minimum it is necessary to lubricate before any part becomes dry It is also necessary to wipe off excessive oil or it will collect dirt 2 MAJOR UNIT REPLACEMENT Screw B 4x6 Screw B 3x8 Left Side Cover Bottom Plate Top Cover Screw FL 4x6 Right Side Cover Screw B 3...

Page 63: ...7 on the CPU PC Board Fig 2 2 CAUTION Be careful when replacing the CPU PC board since a non resettable counter IC15 is installed on this board Refer to section 6 2 1 Maintenance Counter Printing If this counter should be reset replace IC15 Fig 2 3 2 Remove the 3 screws SM 3x5 and SM 3x6 to detach the CPU PC board 3 Replace the CPU PC board and reassemble in the reverse order of removal CPU PC Boa...

Page 64: ...TION Replace only with the same type and rated of fuse for continued protection against risk of fire 1 Disconnect the PS cable from CN2 on the I O PC board 2 Remove the two screws FL 4 x 6 to detach the PS unit Pushing the AC power inlet from behind will ease the removal of the PS unit 3 Disconnect the PS cable from the PS unit Screw FL 4x6 Screw FL 4x6 PS Cable I O PC Board PS Cable PS Unit CN2 I...

Page 65: ...ller belt have no slack are engaged and evenly tense 5 Reassemble in the reverse order of removal Screw FL 4x6 Front Plate Screw FL 4x6 Platen Belt Feed Roller Belt Screw FL 4x6 Fig 2 5 I O PC Board CN14 Screw SM 4x8 Stepping Motor Fig 2 6 2 3 REPLACING THE STEPPING MOTOR 2 3 REPLACING THE STEPPING MOTOR 1 Remove the 4 screws FL 4x6 to detach the front plate 2 Disconnect the cable from CN14 on the...

Page 66: ...N3 on the RSV2 PC board and detach the solenoid unit L CN2 Solenoid R CN1 Solenoid L Solenoid RSV2 PC Board Solenoid Attaching Plate Solenoid Unit L Screw SM 4x8B Solenoid Unit R Fig 2 8 Connecter Attaching Plate Ribbon Motor Screw SM 3x5B Riboon Motor Screw SM 3x5B Attaching Plate FLOIL G 488 Connector Red FLOIL G 488 Connector Black Dowels Fig 2 7 CN3 2 4 REPLACING THE RIBBON MORTOR 2 4 REPLACIN...

Page 67: ...Press Print Head Paper Thickness 1 6 mm Platen Solenoid Unit Fig 2 10 Fig 2 9 Press 2 5 REPLACING THE SOLENOID 3 Remove the two SM 3 x 6B screws each from the solenoid units L and R to detach the solenoid 4 Replace the solenoid and attach it to the solenoid attaching plate Be careful of the differences in length of the solenoid cables when installing the solenoid 5 Assemble the solenoid unit so th...

Page 68: ...6 REPLACING THE PRINT HEAD CAUTION 1 NEVER touch the element when handling the print head 2 NEVER touch the connector pins to avoid damage to the print head by static electricity 3 NEVER remove the two screwws painted red on the side of the print block NOTE This procedure can be done without removing the left side cover 1 Remove the two B 4x4 screws to detach the head cover plate 2 Pull right to r...

Page 69: ...d and evenly tense 8 Reassemble the remaining parts in the reverse order of removal Platen Belt Platen Pulley Platen Screw FL 4 x 6 Platen Positioning Plate Fig 2 13 2 7 REPLACING THE PLATEN 2 7 REPLACING THE PLATEN 1 Remove the front plate Refer to Fig 2 5 2 Loosen the two screws SM 4 x 10C securing the stepping motor 3 Remove the FL 4 x 6 screw to detach the platen positioning plate 4 Take the p...

Page 70: ...bon End Sensor Plate Notch Head Up Switch Pinch Roller Lever Fig 2 14 E ring E 5 Bush Pinch Roller Holder Pinch Roller Washer Roller Belt E ring E 5 Fig 2 15 2 8 REPLACING THE ROLLER BELT AND FEED ROLLER 2 8 REPLACING THE ROLLER BELT AND FEED ROLLER 1 Lower the pinch roller lever 2 Remove the white screw to detach the ribbon end sensor plate 3 Remove the FL 3 x 5 screw cut the cable band and remov...

Page 71: ...o slack are engaged and evenly tense 15 Reassemble the remaining parts in the reverse order of removal Feed Roller Feed Roller Pulley Feed Roller Belt Stud Notch Media Guide Unit Screw FL 4x6 Media Plate Screw FL 4x6 Fig 2 16 7 Remove the two FL 4x6 screws and detach the media plate 8 Remove the two FL 4x6 screws and detach the media guide unit 9 Loosen the two SM 4x10C screws securing the steppin...

Page 72: ...en the upper and lower sensors 2 When shipped from the factory the black mark sensor is positioned at the center of the effective print area and the feed gap sensor is located 10 mm left of center as viewed from the front 1 Detach the 4 connectors from the fixed movable media sensors 2 Remove the two screws FL 3 x 4 and the sensor holder to detach the media sensor unit 3 Turn the knob of the senso...

Page 73: ... and one SM 4x8 screws from the I O PC board Remove the I O PC board from the printer by releasing it from the locking supports See Fig 2 20 3 Replace the I O PC board with a new one and reassemble in the reverse order of removal Sensor Adjustment I O PC Board Parts Side Printer Left Side Fig 2 19 Fig 2 20 CN12 CN7 CN3 CN1 CN2 CN5 CN6 CN11 CN9 CN14 CN13 CN8 CN10 SM 3x5 Screw SM 4x8 Screw SM 3x5 Sc...

Page 74: ...0 0 2V by turning VR1 on the I O PC board 3 Set the ribbon end portion not ink portion so that the ribbon end sensor can detect it Measure the voltage again If it is over 0 4V re adjust the voltage from step 2 again 4 After the adjustment is successfully made turn off the printer and reassemble the left side cover 2 10 REPLACING THE I O PC BOARD Black Mark Sensor Refer to the adjustment procedure ...

Page 75: ... 12 REPLACING THE CENTRO PC BOARD 1 Refer to Section 2 11 to detach the EXP I O PC board 2 Remove the two SM 3x6C screws to detach the CENTRO PC board from the rear cover 3 Disconnect the harness from CN1 on the CENTRO PC board SM 3x6 Screw Fig 2 23 Harness CN1 SM 3x6C Screw CENTRO PC Board Harness 3 Replace the EXP I O PC board with a new one then reassemble in the reverse order of removal 4 Repl...

Page 76: ...depending on the operating environment dust or debris or use of proper media and ribbon 2 13 PERIODICAL PART REPLACEMENT 2 13 PERIODIC PARTS REPLACEMENT Part Name Ribbon Motor Solenoid Platen Feed Roller No 1 2 3 4 Part No FMBB0030501 FMBB0030502 FMBB0032104 FMBB0032105 FMBC0044501 FMBC0044601 Standard Interval of Replacement 730 Km 1 000 000 times 50 Km 50 KMm ...

Page 77: ...le if it has been attached to the printer 1 Open the right side cover and the top cover See Fig 2 1 2 Remove the left side cover See Fig 2 1 3 Remove the front plate See Fig 2 5 4 Remove the screw SM 4x8B and two connectors to detach the operation panel 5 Attach the cutter support to the main frame with the two screws FL 4x6 Description Q ty Unit Description Q ty Unit Cutter Unit 1 Cutter Attachin...

Page 78: ...board 9 Mount the cutter cover with the two screws CN4 Fig 3 2 7 Connect the cutter harness to CN1 on the cutter I F PC board through the opening of the cutter unit When installing the cutter make sure that the cutter guide is not in contact with the platen If it is print failure or noise may be caused Cutter Unit Screw SM 4x6C Cutter Unit Connector CN1 Opening Cutter Harness Cutter I F PC Board C...

Page 79: ...so that there is a clearance of 0 5 mm between the cutter guide plate A and cutter guide plate B using a clearance gauge 10 Mount the operation panel and the left side cover on the printer 11 Close the top and right covers 12 After reassembly is complete perform a test print to confirm that the cutter works properly If the print start position becomes misalign when media is fed in the reverse dire...

Page 80: ... together with the B 4208 QM cutter module Remove the cutter module if it has been attached to the printer 1 Open the right side cover and the top cover See Fig 2 1 2 Remove the left side cover See Fig 2 1 3 Remove the front plate See Fig 2 5 4 Remove the operation panel See Fig 3 5 5 Connect the strip harness to the CN2 on the PWM PC board through the opening of the strip base 6 Install the strip...

Page 81: ...ide and top covers See Fig 2 1 3 Remove the six screws FL 4x6 B 4x6 and B 3x8 to detach the left side cover See Fig 2 1 4 Remove the two FL 3x5 screws to detach the blind plate Fig 3 7 Description Installation Manual PCMCIA PC Board SM 3x8 Screw Ferrite Core PCB Holder Plate Q ty Unit 1 1 4 1 1 Fig 3 8 5 Detach the three harnesses from CN2 CN5 and CN7 on the CPU PC board Harness CPU PC Board CN2 C...

Page 82: ...he three SM 3x8 screws on the CPU PC board and the PCB holder plate 9 Return the three harnesses to CN2 CN5 CN7 on the CPU PC board 10 Attach the ferrite core to any cable attached to a PCMCIA PC board Example LAN card that may be inserted into the card slot Place the ferrite core as close to the PCMCIA card as possible 11 Reassemble the left side cover in the reverse order removal Fig 3 9 Fig 3 1...

Page 83: ...ne cycle Open 27 MOTOR CHOME Micro Switch Close Open Micro Switch Slide Cutter Cutter Motor Arm Clutch Slide Cutter Fig 4 1 Slide Cutter Cutter Motor Clutch Arm Cutter Motor Clutch Slide Cutter Micro Switch Fig 4 2 Cutter Motor Timing chart 4 MECHANISM DESCRIPTION 4 1 CUTTER DRIVE CUTTER MODE The printer supplies DC 27 V to the cutter motor to rotate it and the clutch counter clockwise The arm swi...

Page 84: ...in the rated voltage Check by CN1 on the PS unit 2 Output voltage from the printer is not within the rated voltage Check that the voltage between Pin 4 and Pin 6 GND of CN1 on the PS unit is 27 V And check that the voltage between Pin 11 and Pin 6 GND is 5 V 3 No voltage to the I O PC board Check that the voltage between Pin 1 and Pin 5 GND of CN2 on the I O PC board is 27 V And check that the vol...

Page 85: ... IC2 MC145407 Ifthetroubleisnotsolved replace the CPU PC board Blurred print Ribbon wrinkle Ribbon end error Label feed failure Communication error Problems Cause Solution 1 Poor media quality 2 Dust is on the media 1 Poor ribbon quality 2 Ribbon is not rewound or fed smoothly 1 Poor ribbon quality 2 Impropervoltageappliedtotheribbon end sensor 3 Failure of the ribbon end sensor 4 Failure of the c...

Page 86: ...on 6 32 6 3 12 Transmission Control Mode Selection 6 33 6 3 13 Language Selection for LCD Message 6 34 6 3 14 Auto Forward Wait in Cut Mode 6 35 6 3 15 Head up ON OFF Setting in Cut Mode 6 36 6 3 16 Ribbon Saving Module Selection 6 37 6 3 17 Control Code Selection 6 38 6 3 18 Ribbon Type Selection 6 40 6 3 19 Ribbon Motor Drive Voltage Fine Adjustment 6 41 6 3 20 Strip Wait Status Selection 6 42 6...

Page 87: ...1 Thermistor Check Read only 6 62 6 5 2 Black Mark Sensor Adjustment 6 63 6 5 3 Feed Gap Sensor Adjustment 6 64 6 5 4 Paper End Setting for Black Mark Sensor 6 65 6 5 5 Paper End Setting for Feed Gap Sensor 6 66 6 6 RAM CLEAR MODE 6 67 6 6 1 Maintenance Counter Clear 6 70 6 6 2 Parameter Clear 6 71 6 7 IP ADDRESS SETTING MODE 6 72 6 8 BASIC SETTING MODE 6 74 ...

Page 88: ... diagnosis are printed on the media Parameter Setting Mode See page 6 15 Fine adjustment of the feed length cut strip position back feed length X axis print tone thresholds of the black mark sensor and feed gap sensor ribbon motor drive voltage and selection of character code font zero baud rate data length stop bit parity transmission control mode language of LCD message auto forward wait and hea...

Page 89: ...e is provided for this procedure to cancel the steps which follow the PAUSE key without turning the power off NOTES 1 Pressing the PAUSE key during printing causes the printer to pause printing and show the number of remaining media 2 If the RESTART key is released within 3 seconds the printer will resume printing because the RESTART key is activated 3 Since the reset is performed when terminating...

Page 90: ... resumed after the error is cleared 2 Both label and tag paper can be used for printing Power off Turn on the power while holding down the FEED key and PAUSE key The result of the self test is printed After printing the initial display will be shown Press the PAUSE key Press the PAUSE key Continued on Section 6 2 2 Automatic Diagnostics Printing NO RIBBON No ribbon Thermal direct Press the PAUSE k...

Page 91: ... 10 RBN BK 0 232C ERR 255 KEY SYS ERR 0 FEED 0 0 mm PW FAIL 0 CUT 1 0 mm BACK 0 0 mm THRESHOLD R 1 0 V TONE T 0 step THRESHOLD T 0 7 V TONE D 0 step RBN FW 8 FONT PC 850 0 RBN BK 0 CODE AUTO X ADJ 0 0 mm RIBBON TRANS STATUS ON SPEED 9600 DATA LENG 8 STOP BIT 1 PARITY EVEN CONTROL XON READY AUTO MESSAGE ENGLISH FORWARD WAIT OFF HEAD UP CUT OFF RIBBON SAVE ON SENS POSI CENTER FEED KEY FEED KANJI TYP...

Page 92: ...e driving time is not counted during ribbon saving operation but is during back feed See NOTE 4 Counted during ribbon saving operation See NOTE 4 Counted when a parity overrun or framing error occurs See NOTE 5 Countedwhenazero dividingerroroccursorundefinedcommand is retrieved Counts the number of times the power restores while the CPU is busy after reset Item Total media distance covered Media d...

Page 93: ... cut mode ON Available OFF Unavailable 24 Head up in cut mode ON Available OFF Unavailable 25 Ribbon saving module ON Available OFF Unavailable 26 Sensor Position CENTER Fixed Type Sensor EDGE Movable Type Sensor 27 Feed key function FEED feeds one label PRINT prints image buffer on one label 28 Kanji code type TYPE 1 Windows code Not supported QQ QP models TYPE 2 Original code 29 Euro font code 2...

Page 94: ... 50 0 mm to 50 0 mm 50 PC KEY 44 Cut Strip position fine adjustment 50 0 mm to 50 0 mm 51 PC KEY 45 Back feed length fine adjustment 9 5 mm to 9 5 mm 52 PC KEY 46 Print tone fine adjustment 10 step to 10 step 53 Thermal transfer PC KEY 47 Print tone fine adjustment 10 step to 10 step 54 Thermal direct PC KEY 48 Ribbon take up motor driving voltage 15 step to 0 step 55 fine adjustment PC KEY 49 Rib...

Page 95: ...can be used for printing Power off Press the PAUSE key Press the PAUSE key Press the PAUSE key Select the ribbon type from those at the right by pressing the FEED key or RESTART key Turn on the power while holding down the FEED key and PAUSE key 1 D I A G N I C V R I B O N T R A N S M B The result of the self test is printed After printing the initial display will be shown NO RIBBON No ribbon Ther...

Page 96: ...5600 KANJI 8900 EEPROM OK DRAM 16MB CARD SLOT 1 ATA SLOT 2 LAN SENSOR1 00000000 00000000 SENSOR2 H 20 C A 22 C S 25 C R 4 2V T 2 5V RANK 7 EXP I O NG PROGRAM B 880 01APR2000 V1 0 A FMRM0058201 1A00 Checksum Part No of ROM or software Revision No Space or A to Z Fig 6 2 Software version No Model name Program area BOOT B 880 01APR2000 V1 0 A FMRM0058401 8500 Revision No Space or A to Z Software vers...

Page 97: ...restores the display to the system mode menu 7 PC card Check 6 DRAM Check 4 Kanji Check 6 2 SELF TEST MODE DRAM 16MB Capacity of DRAM System Painting memory KANJI 9D00 Checksum of BITMAP Kanji ROM Kanji area EEPROM OK OK Data in the check area can be properly read written NG Data in the check area cannot be properly read written EEPROM Backup Memory 5 EEPROM Check CARD SLOT 1 ATA SLOT 2 LAN ATA AT...

Page 98: ...nside the slit Fixed to 0 Strip sensor status 0 Without label 1 With label Fixed to 0 Fixed to 0 Print status content description Indicates whether the cutter is at the home position or not Indicates whether the media is wound to peak capacity on the built in take up spool or not Controls ribbon motor rotation by detecting the slit on the ribbon take up motor and the ribbon feed motor Indicates th...

Page 99: ... 1099 Feed gap sensor status 0 0 5 0V Print head resistance rank 0 15 9 SENSOR 2 Check 6 2 SELF TEST MODE SENSOR2 H 20 C A 22 C S 25 C Heat sink temperature sensor status 25 C 80 C 90 C Environmental temperature thermistor status 0 to 86 C If it is undetectable C is printed Print head thermistor status 0 86 C R 4 2V T 2 5V Black mark sensor status 0 0 5 0 V RANK 7 Print Head Resistance Rank Resist...

Page 100: ...nnect a jig as shown below and check HIGH output HIGH input and LOW output LOW input 10 EXP I O Check EXP I O OK Expansion I O PC board Loopback test OK The circuit has no problem NG The circuit has a problem or loopback jig is not attached Connector FCN 781P024 G P Fig 6 3 GND Vcc ...

Page 101: ...in Section 6 4 TEST PRINT MODE 6 2 SELF TEST MODE 6 2 3 Head Broken Element Check The printer automatically performs the head broken element check The result of the head broken element check is indicated in the display 1 D I A G N O S T I C V Power off C H C K I N G E N O M A L E N D R H E D E R R O R A T H R M A L H E A D C H E E Press the FEED key twice Press the PAUSE key See NOTE 1 and 2 Press...

Page 102: ... D E 0 B H R T Y P E C A T Press the PAUSE key F O W A R D L W I 0 F O F R R I B O N O S A V E T Y O P N B Press the PAUSE key F O C U H E D I U T A Press the PAUSE key T Y O F P Press the PAUSE key S E S P O S I R E E C N T R N C O E E S C L F N U L D Press the PAUSE key R I B O N N O N T R A N S B Press the PAUSE key R I B A D J F W D 1 O K 3 B O N Press the PAUSE key R I B O N A D J B A B Press...

Page 103: ... parameter is ON it is done while the print head is up Available only when the ribbon saving module is installed and the ribbon save mode is ON The ribbon saving module is selected Be sure to set this parameter to ON when using the ribbon saving module The command code out of AUTO ESC LF NUL or I is selected Ribbon type either transmissive or non transmissive is selected Using this parameter the t...

Page 104: ...RT key to adjust the feed length See NOTE 1 Continued on Section 6 3 2 Cut strip position fine adjustment Press the FEED key and RESTART key at the same time FEED key Pressing the FEED key one time is a 0 5 mm change up to 50 0 mm See NOTE 2 RESTART key Pressing the RESTART key one time is a 0 5 mm change up to 50 0 mm See NOTE 2 1 D I A G N O S T I C V 1 0 A F E D A D J U S T 1 0 E 0 m m 2 P A R ...

Page 105: ...m See NOTE 2 RESTART key Pressing the RESTART key one time is a 0 5 mm change up to 50 0 mm See NOTE 2 1 D I A G N O S T I C V 1 0 A F E D A D J U S T 1 2 E 0 m m 2 P A R A M E T E R S E T NOTES 1 Holding the FEED key or RESTART key down for more than 0 5 seconds enables a fast forward 2 Max fine adjustment 50 0 mm Key fine adjustment value 50 0 mm PC fine adjustment value 50 0 mm Whenthevaluereac...

Page 106: ...essing the FEED key one time is a 0 5 mm change up to 9 5 mm See NOTE 2 RESTART key Pressing the RESTART key one time is a 0 5 mm change up to 9 5 mm See NOTE 2 1 D I A G N O S T I C V 1 0 A B A K F E E D A D J 3 C 0 m m 2 P A R A M E T E R S E T NOTES 1 Holding the FEED key or RESTART key down for more than 0 5 seconds enables a fast forward 2 Max fine adjustment 9 9 mm Key fine adjustment value ...

Page 107: ...ARAMETER SETTING MODE Feed Length Fine Adjustment Example A A A A A A A A A A A A 0 0 mm Feed Direction 10 0 mm 10 0 mm 10 mm 10 mm Fig 6 4 Fig 6 5 Fig 6 6 0 0 mm Feed Direction 12 0 mm 12 0 mm Black Mark Cut Position Print Head Tag Paper Platen 12 mm 12 mm Fig 6 7 Fig 6 8 Fig 6 9 ...

Page 108: ...the cut position fine adjustment value after calculating the value using the following formula so that the unprinted label returns to the correct print start position However use of this method will leave one or two printed label s between the print head and the cutter Feed or print the label s to remove them a Formula for cut position fine adjustment value Cut position fine adjustment value the n...

Page 109: ...int stop position when printing the label in strip mode varies according to label length for the strip mode printing stops so that the edge of the strip shaft is 4 mm from the middle of the gap This is because the gap length is programmed as 2 mm When the gap length is 5 mm or more the effective print length should be set to the value obtained by subtracting 2 mm from the label pitch that is set t...

Page 110: ...EST OPERATION EO18 33007 6 3 PARAMETER SETTING MODE Back Feed Length Fine Adjustment Example A A A A A A A A A A A A 0 0 mm Feed Direction 3 0 mm 3 0 mm 3 0 mm 3 0 mm Print start position Fig 6 15 Fig 6 16 Fig 6 17 ...

Page 111: ... RESTART key at the same time FEED key Pressing the FEED key one time is a 0 5 mm change up to 99 5 mm See NOTE 2 RESTART key Pressing the RESTART key one time is a 0 5 mm change up to 99 5 mm See NOTE 2 1 D I A G N O S T I C V 1 0 A X D J U S T 5 0 A 0 m m 2 P A R A M E T E R S E T NOTES 1 Holding the FEED key or RESTART key down for more than 0 5 seconds enables a fast forward 2 Max fine adjustm...

Page 112: ...inting X Feed direction NOTES 4 The X axis fine adjustment is performed to fine adjust the X axis of the drawing in the left or right direction 5 Adjust the X axis in the effective print range After the value reaches the coordinate 0 the value remains unchanged even if the subsequent fine adjustment is performed in the negative direction 6 X axis fine adjustment cannot be used in self test mode or...

Page 113: ... Press the PAUSE key Continued on Section 6 3 6 Character code selection See NOTE 1 Press the PAUSE key See NOTE 3 Press the FEED or RESTART key to fine adjust the print tone See NOTE 1 Press the FEED key and RESTART key at the same time Thermal transfer printing fine adjustment Thermal direct printing fine adjustment FEED key Pressing the FEED key one time is a 1 steps change up to 10 steps See N...

Page 114: ... PAUSE key 7 times Select either chracter code with the FEED key or RESTART Key See NOTE1 Press the FEED key and RESTART key at the same time Press the PAUSE key Continued on Section 6 3 7 Font zero selection 1 D I A G N O S T I C V 1 0 A F O T C O D E P C N 8 5 0 2 P A R A M E T E R S E T PC 8 PC 857 MS DOS Turkish PC 852 MS DOS Latin 2 PC 850 MS DOS Latin 1 Arabic LATIN9 PC 1257 Windows Baltic R...

Page 115: ... pressing the PAUSE key Power off Turn on the power while holding down the FEED key and PAUSE key Press the FEED key Press the PAUSE key 8 times Select either zero font with the FEED key or RESTART key See NOTE 1 Press the FEED key and RESTART key at the same time Press the PAUSE key Continued on Section 6 3 8 Baud Rate Selection 0 without slash 0 with slash 1 D I A G N O S T I C V 1 0 A Z E O F O...

Page 116: ... key or RESTART key See NOTE 1 Press the FEED key and RESTART key at the same time Press the PAUSE key Continued on Section 6 3 9 Data Length Selection 38400 BPS 19200 BPS 9600 BPS 4800 BPS 2400 BPS 1 D I A G N O S T I C V 1 0 A S P E D 9 6 0 E 0 B P S 2 P A R A M E T E R S E T NOTES 1 Holding the FEED key or RESTART key down for more than 0 5 seconds enables a fast forward 2 A changed baud rate i...

Page 117: ...ength with the FEED key or RESTART key See NOTE 1 Press the FEED key and RESTART key at the same time Press the PAUSE key Continued on Section 6 3 10 Stop Bit Selection 8 bits 7 bits 1 D I A G N O S T I C V 1 0 A D A A L E N G T 8 b t s 2 P A R A M E T E R S E T NOTES 1 Holding the FEED key or RESTART key down for more than 0 5 seconds enables a fast forward 2 A changed data length is stored in me...

Page 118: ...ection 6 3 PARAMETER SETTING MODE Power off Turn on the power while holding down the FEED key and PAUSE key Press the FEED key Press the PAUSE key 11 times Select data length with the FEED key or RESTART key See NOTE 1 Press the FEED key and RESTART key at the same time Press the PAUSE key Continued on Section 6 3 11 Parity Selection 2 bits 1 bit 1 D I A G N O S T I C V 1 0 A S T P B I T O 1 b i t...

Page 119: ... PARAMETER SETTING MODE Power off Turn on the power while holding down the FEED key and PAUSE key Press the FEED key Press the PAUSE key 12 times Select parity with the FEED key or RESTART key See NOTE 1 Press the FEED key and RESTART key at the same time Press the PAUSE key Continued on Section 6 3 12 Transmission Control Mode Selection EVEN ODD NONE 1 D I A G N O S T I C V 1 0 A P A I T Y R E V ...

Page 120: ...UTO XON XOFF mode XON at power on XOFF at power off XON READY AUTO XON XOFF READY BUSY DTR mode XON at power on XOFF at power off READY BUSY READY BUSY DTR mode No XON at power on nor XOFF at power off XON XOFF XON XOFF mode No XON at power on nor XOFF at power off READY BUSY READY BUSY RTS mode No XON at power on nor XOFF at power off READY BUSY RTS RTS mode No XON at power on nor XOFF at power o...

Page 121: ... 3 PARAMETER SETTING MODE Power off Turn on the power while holding down the FEED key and PAUSE key Press the PAUSE key Press the PAUSE key 14 times Slect a language to display the LCD maessage with the FEED key or RESTART key See NOTE 1 Press the FEED key and RESTART key at the same time Press the PAUSE key 1 D I A G N O S T I C V 1 0 A M E S A G E E N G L I S H S 2 P A R A M E T E R S E T Contin...

Page 122: ...Turn on the power while holding down the FEED key and PAUSE key Press the FEED key Press the PAUSE key 15 times Select auto forward wait with the FEED key or RESTART key See NOTE 1 Press the FEED key and RESTART key at the same time Press the PAUSE key Continued on Section 6 3 15 Head up ON OFF Setting in Cut Mode OFF Unavailable ON Available 1 D I A G N O S T I C V 1 0 A F O W A R D W A I T R O F...

Page 123: ...TER SETTING MODE Power off Turn on the power while holding down the FEED key and PAUSE key Press the FEED key Press the PAUSE key 16 times Select head up ON OFF setting with the FEED key or RESTART key See NOTE 1 Press the FEED key and RESTART key at the same time Press the PAUSE key Continued on Section 6 3 16 Ribbon Saving Module Selection OFF Head up is OFF ON Head up is ON 1 D I A G N O S T I ...

Page 124: ...or RESTART key See NOTE 1 Press the FEED key and RESTART key at the same time Press the PAUSE key Continued on Section 6 3 17 Control Code Selection OFF The ribbon saving module is not used ON The ribbon saving module is used 1 D I A G N O S T I C V 1 0 A R I B O N S A V E B O N 2 P A R A M E T E R S E T NOTES 1 Holding the FEED key or RESTART key down for more than 0 5 seconds enables a fast forw...

Page 125: ...cify all the control codes 1 to 3 Failure to do this disables selection of MANUAL Power off Turn on the power while holding down the FEED key and PAUSE key Press the FEED key Press the PAUSE key 18 times Select control code with the FEED key or RESTART key See NOTE 1 Press the FEED key and RESTART key at the same time Press the PAUSE key Continued on Section 6 3 18 Ribbon type selection AUTO Autom...

Page 126: ...the PAUSE key C O T R O L C O D E 1 1 B N Press the PAUSE key Go to B on the previous page C O T R O L C O D E 1 O 2 N RESTART FEED C O T R O L C O D E 1 0 1 N RESTART FEED C O T R O L C O D E 1 0 0 N RESTART FEED C O T R O L C O D E 1 F F N RESTART FEED C O T R O L C O D E 1 F E N RESTART FEED Change the control code Set the control code 1 equivalent to ESC Set the control code 2 equivalent to LF...

Page 127: ...PAUSE key Power off Turn on the power while holding down the FEED key and PAUSE key Press the FEED key Press the PAUSE key 19 times Select either ribbon type with the FEED key or RESTART key See NOTE 1and 2 Press the RESTART key See NOTE 3 Press the PAUSE key Continued on Section 6 3 19 Ribbon Motor Drive Voltage Fine Adjustment Transmissive ribbon Transmissive With ribbon Non transmissive Ribbon ...

Page 128: ...ess the PAUSE key 20 times Press the FEED or RESTART key to fine adjust the rewind motor voltage See NOTE 1 Press the FEED or RESTART key to fine adjust the feed motor voltage See NOTE 1 Press the FEED key and RESTART key at the same time Press the PAUSE key See NOTE 3 Ribbon feed motor voltage fine adjustment Ribbon take up motor fine adjustment FEED key Pressing the FEED key one time is a 1 step...

Page 129: ...from the PC while a label stays at the strip sensor when idling after feeding or all printing finished If the status request command is sent during printing the printer will always send 05H regardless of the setting Power off Turn on the power while holding down the FEED key and PAUSE key Press the FEED key Press the PAUSE key 22 times Press the FEED or RESTART key to select the strip wait status ...

Page 130: ...a piece of paper PRINT prints image buffer on a piece of paper Select Feed key Function with the FEED key or RESTART key See NOTE 1 Press the PAUSE key Continued on Section 6 3 22 Threshold Manual Fine Adjustment for the Black Mark Sensor 1 D I A G N O S T I C V 1 0 A F E D K E E Y E F E E D 2 P A R A M E T E R S E T NOTES 1 Holding the FEED key or RESTART key down for more than 0 5 seconds enable...

Page 131: ...g down the FEED key and PAUSE key Press the FEED key Press the PAUSE key 24 times Press the FEED key or RESTART key to fine adjust the threshold for the black mark sensor manually Press the FEED key and RESTART key at the same time Press the PAUSE key Continued on Section 6 3 23 Threshold Manual Fine Adjustment for the Feed Gap Sensor FEED key Pressing the FEED key one time is a 1 0V change up to ...

Page 132: ...ower while holding down the FEED key and PAUSE key Press the FEED key Press the PAUSE key 25 times Press the FEED key or RESTART key to fine adjust the threshold for the black mark sensor manually Press the FEED key and RESTART key at the same time Press the PAUSE key Continued on Section 6 3 24 Kanji Code Selection FEED key Pressing the FEED key one time is a 1 0V change up to 0 0V RESTART key Pr...

Page 133: ... of backing paper is low In such case more than 5mm long gap is regarded as the no paper And trying to print or feed the label when the sensor stops at the gap results in a NO PAPER error This problem tends to occur when using labels with thin backing paper Case 3 If the reflective sensor s output voltage when detecting no paper is 1 5V or more the sensor does not recognize the actual paper end du...

Page 134: ...cking paper 2 Min voltage at the backing paper 2 A A B C Min voltage at the print area Min voltage at the black mark 2 2 8V 1 5V 4 4V 0 7V Label gap Black Mark Label Backing Paper Perforation Backing Paper Label D 2 Using the following formula calculate the threshold from the measured voltage When using labels transmissive sensor Threshold Max voltage at the backing paper Voltage at the print area...

Page 135: ...e Press the FEED key and RESTART key at the same time Press the PAUSE key Continued on Section 6 3 25 Euro Font Code Selection TYPE 1 Windows code TYPE 2 Original code 1 D I A G N O S T I C V 1 0 A K A J I C O D E T N Y P E 1 2 P A R A M E T E R S E T 6 3 24 Kanji Code Selection NOTES 1 Holding the FEED key or RESTART key down for more than 0 5 seconds enables a fast forward 2 A changed Kanji code...

Page 136: ...ff Turn on the power while holding down the FEED key and PAUSE key Press the FEED key Press the PAUSE key 27 times Press the FEED key or RESTART key to select the Euro font code RESTART FEED FFH 20H Press the FEED key and RESTART key at the same time Press the PAUSE key Continued on Section 6 3 26 Auto Print Head Broken Element Check 1 D I A G N O S T I C V 1 0 A E U O C O D E R B 0 H 2 P A R A M ...

Page 137: ...n element check is not performed ON Auto print head broken element check is performed Select auto print head broken element check with the FEED key or RESTART key See NOTE 1 Press the PAUSE key Continued on Section 6 3 27 Centronics I F ACK BUSY Timing Selection 1 D I A G N O S T I C V 1 0 A A U O H D C H K T O F F 2 P A R A M E T E R S E T NOTES 1 Holding the FEED key or RESTART key down for more...

Page 138: ...e1 when using ECP DMA mode Power off Turn on the power while holding down the FEED key and PAUSE key Press the FEED key Press the PAUSE key 29 times Press the FEED key and RESTART key at the same time Y Select centronics I F ACK BUSY timing with the FEED key or RESTART key See NOTE 1 Press the PAUSE key Continued on Section 6 3 28 Web Printer Function Selection T2 T2 T2 T1 BUSY ACK T1 T1 BUSY ACK ...

Page 139: ... on the power while holding down the FEED key and PAUSE key Press the FEED key Press the PAUSE key 30 times Press the FEED key and RESTART key at the same time OFF Unavailable ON Available Select web printer function with the FEED key or RESTART key See NOTE 1 Press the PAUSE key Continued on Section 6 3 29 Media Sensor Selection 1 D I A G N O S T I C V 1 0 A W E P R I N T E R B O F F 2 P A R A M ...

Page 140: ...power while holding down the FEED key and PAUSE key Press the FEED key Press the PAUSE key 31 times Press the FEED key and RESTART key at the same time CENTER Fixed Type Sensor EDGE Removable Type Sensor Select web printer function with the FEED key or RESTART key See NOTE 1 Press the PAUSE key Continued on Section 6 3 29 Media Sensor Selection 1 D I A G N O S T I C V 1 0 A S E S P O S I C E N N T...

Page 141: ...76 mm PAPER FEED Feed Operating procedure for the test mode is provided below ISSUE COUNT Select Print Condicton by pressing the PAUSE key To be continued on B of the next page Press the FEED key or RESTART key See NOTE 1 Press the RESTART key PRINT SPEED SENSOR RIBBON TYPE LABEL LEN PAPER FEED Set the print count To A Continued on section 6 4 2 Process Test Print Power off Turn on the power while...

Page 142: ...OTE 3 Press the PAUSE key See NOTE 3 1000 Print count 1000 500 Print count 500 100 Print count 100 50 Print count 50 10 Print count 10 5 Print count 5 3 Print count 3 1 Print count 1 8 inch sec NONE consecutive form NO RIBBON No ribbon Thermal direct NO TRANS Non transmissive ribbon Thermal transfer TRANSMISSIVE Transmissive ribbon Thermal transfer REFLECTIVE black mark sensor TRANSMISSIVE feed ga...

Page 143: ...h Set the media feed From B of the preceding page S Standard mode Batch printing without cut 999 Label length 999 mm FEED Paper feed No FEED Paper no Feed 998 Label length 998 mm 997 Label length 997 mm 7 Label length 7 mm 6 Label length 6 mm 5 Label length 5 mm C Auto cut mode Issue and cutting H Strip mode On demand printing without cut Press the FEED key and RESTART key at the same time To C of...

Page 144: ...ing is stopped The error is cleared by pressing the PAUSE key and the display shows 3 TEST PRINT Printing is not automatically resumed after the error is cleared 8 When the space area is 20mm at the print speed of 3 sec and 8 sec the printer automatically enters ribbon saving print mode only when the ribbon saving module is set to ON at the thermal transfer print Press the PAUSE key Press the PAUS...

Page 145: ... available at a test print 10 The print speed of 4 sec is applied to the thermal direct print only Even if the print speed of 4 sec is selected for the thermal transfer print the printer performs at 3 sec Test Print Sample Slant line 1 dot 6 4 TEST PRINT MODE Slant line 3 dot Cahracters Fig 6 23 Fig 6 21 Fig 6 22 ...

Page 146: ...6 59 6 DIAG TEST OPERATION EO18 33007 Fig 6 25 Bar code AUTO PRINT Fig 6 24 ...

Page 147: ...LABEL LENGTH 76 mm PRINT TONE FINE ADJUSTMENT VALUE 0 Operating procedure for the test mode is provided below Power off Turn on the power while holding down the FEED key and PAUSE key Press the FEED key twice Press the RESTART key Press the FEED key and RESTART key at the same time Press the PAUSE key Press the PAUSE key Press the RESTART key Bar codes are printed on 5 labels After feeding one lab...

Page 148: ...racters are printed on 5 labels Press the FEED key and RESTART key at the same time Characters are printed on 5 labels From B of the next page From A of the preceding page To C of the preceding page After feeding one label slant lines 3 dots are printed on 5 labels To C of the preceding page A U O P R I N T T R A N S T A U O P R I N T T R A N S T 3 T E S T P R I N T A U O P R I N T R E F L E T C T...

Page 149: ...rint head temperature after the excess headtemp erroroccursorbatchprintingisperformedforalongtime NOTE 1 Since the thermistor is supervised every 200 ms while displaying the status the display could vary Power off Turn on the power while holding down the FEED key and PAUSE key Press the FEED key three times Press the FEED key and RESTART key at the same time HEAD Print head Thermistor status Press...

Page 150: ...on the power while holding down the FEED key and PAUSE key Press the FEED key three times Set the tag paper so that the black mark sensor can detect the white part of the tag paper See NOTE 1 The former value is displayed Holding the FEED key or RESTART key down until an asterisk is displayed More than 3 seconds Indicates the completion of adjustment Ex Press the PAUSE key twice Press the PAUSE ke...

Page 151: ... off Turn on the power while holding down the FEED key and PAUSE key Press the FEED key three times Set the label so that the feed gap sensor can detect the backing paper no label See NOTE 1 The former value is displayed Holding the FEED key or RESTART key down until an asterisk is displayed More than 3 seconds Press the PAUSE key for Paper End Setting for Black Mark Sensor Indicates adjustment co...

Page 152: ...rn on the power while holding down the FEED key and PAUSE key Press the FEED key three times Remove any paper from the sensor detecting area The former value is displayed Holding the FEED key or RESTART key down until an asterisk is displayed More than 3 seconds Press the PAUSE key for Paper End Setting for Feed Gap Sensor Indicates the completion of adjustment Ex Press the PAUSE key four times Pr...

Page 153: ...yed up to 5 0 V Power off Turn on the power while holding down the FEED key and PAUSE key Press the FEED key three times Remove any paper from the sensor detecting area The former value is displayed Holding the FEED key or RESTART key down until an asterisk is displayed More than 3 seconds Press the PAUSE See NOTE Indicates the completion of adjustment Ex Press the PAUSE key five times Press the F...

Page 154: ...arameters to the settings before shipment Confirmation can be made through the automatic diagnostic procedure in self test mode See NOTE 1 and 2 MAINTE COUNTER CLEAR PARAMETER CLEAR Item Media distance covered Print distance Cut count Head up and down count Ribbon motor driving time Solenoid driving time Take up Motor driving time RS 232C hardware error count System error count Momentary power fai...

Page 155: ... JA Type QP Type Stop bit Parity QP Type QQ JA Type Transmission control mode QP JA Type QQ Type Language Selection for LCD QP Type Message QQ Type Auto forward wait in cut mode Head up ON OFF setting in cut mode Ribbon saving module selection Auto print head broken element check FEED key function selection Status response Label pitch Effective printing length Effective printing width Print type S...

Page 156: ...ent Interface Specification 3 For data to be cleared in the RAM clear mode refer to the RAM clear mode table 4 After RAM clear is performed the threshold setting value will turn to the default 0 When using pre printed labels be sure to set the threshold after referring to the Owner s Manual Issue mode PC save automatic calling Kanji code EURO font code Web printer function selection Media Sensor S...

Page 157: ...hile holding down the FEED key and PAUSE key Press the FEED key four times Press the PAUSE key Press the PAUSE key Press the FEED key or press the RESTART key twice Press the PAUSE key Turn off the power See NOTE 1 Press the FEED key and RESTART key at the same time 1 D I A G N O S T I C V 1 0 A 5 R A M C L E A R N O R A M C L E A R M A N T E C O U N T E R C I L E A R C O P L E T E M ...

Page 158: ...key Press the PAUSE key Select type with the FFED key or RESTART key Press the FEED key twice or press the RESTART key Press the PAUSE key Turn off the power See NOTE 1 Press the FEED key and RESTART key at the same time QP RAM clear for QP type QQ RAM clear for QQ type JA RAM clear for JA type Select the QP or QQ type P A A M E T E R C L E A R R Q P T Y P E 1 D I A G N O S T I C V 1 0 A 5 R A M C...

Page 159: ...ng the RESTART key one time is a 1 change up to 255 See NOTE Press the PAUSE key Enter each value with the FEED key and RESTART key Pressing the PAUSE key after setting all values selects other item Press the FEED and RESTART key at the same time 0 0 0 0 0 0 0 0 0 0 0 O 0 Press the PAUSE key Press the PAUSE key 0 0 0 0 0 0 0 0 0 0 0 O 0 0 0 0 0 0 0 0 0 0 0 0 O 0 Press the PAUSE key 1 D I A G N O S...

Page 160: ...ressing the FEED key on time causes a 1 change up to 0 RESTART key Pressing the RESTART key one time causes a 1 change up to 9 Pressing the PAUSE key allows the 4th digit setting P O T O N 0 8 0 0 0 0 O R Press the PAUSE key Select PORT ON or PORT OFF with the RESTART key or FEED key Press the PAUSE key Press the PAUSE key Go to B on the previous page A Press the PAUSE key B Press the PAUSE key Re...

Page 161: ...he FEED key 6 times 7 B A M I C S S B A I A E N A B L E C O S Press the PAUSE key B A I C O F F O S Continued from C on the next page A To browse the BASIC files or to select the trace specification go to the next page B A I C O N O S Press the RESTART or FEED key Press the PAUSE key BASIC specification OFF BASIC OFF or BASIC ON is selected each time the RESTART or FEED key is pressed BASIC specif...

Page 162: ...y N Continued from A on the previous page Program File is displayed N C E Press the PAUSE key 0 O T A S T C B A S O E BASIC File Browser T R C A S C T T I O E Press the PAUSE key T R C O F A O E Press the RESTART key E F B B N G A Press the RESTART or FEED key T R C O A O E N Press the PAUSE key Go to C on the previous page C Trace specification OFF TRACE OFF or TRACE ON is selected each time the ...

Page 163: ...The printer is restored to the initial state Press and hold the RESTART key for at least 3 seconds Press the PAUSE key P A S E U 1 R E S E T O N L I N E O N L I N E NOTES 1 If the RESTART key is released within 3 seconds in the pause state the printer will resume printing without displaying the reset menu 2 If the RESTART key is released within 3 seconds in the error state the printer will remain ...

Page 164: ...ceive buffer BASIC 1 BASIC Interpreter I F Interpreter buffer BASIC 2 BASIC Interpreter Interpreter Printer buffer Press the PAUSE key Select receive buffer with the FEED key or RESTART key Receive buffer data is printed After that the display restores the dump mode menu Press the PAUSE key 1 R E S E T 3 D U M P M O D E B U F E R R S F 2 3 2 C N O P R I N T I N G W Press the PAUSE key O N L I N E ...

Page 165: ...50 12 33 34 35 36 2C 43 44 45 2C 67 90 90 2C 34 35 36 37 2D 63 57 52 3B 79 97 70 12 2C 34 53 76 5F D4 CC A3 26 78 35 70 7B Feed direction 30 5E FF 01 0B 3C 2C 12 40 45 89 00 30 30 30 31 2C 34 30 2E 9F 31 34 31 33 22 45 21 26 73 06 13 4C 3F 32 33 0A 00 45 4C A4 BB 45 34 23 56 5B 66 45 30 31 32 33 34 65 34 35 36 2C 40 0A 00 40 Receive buffer size RS 232C 10K bytes 427 lines Centronics I F 10K bytes ...

Page 166: ...B 882 thermal printer will be via the RS 232C interface and the centronics interface Firmware Download The Boot Program Application Program and Character Generator are installed into the B 882 printer s Flash memory prior to being shipped to the customer However if specications should change at a later date this software will allow downloading firmware updates to the B 882 printer 8 2 SOFTWARE INS...

Page 167: ...ile running Windows 95 or Windows 98 insert Setup Disk 1 2 into the PC floppy drive 2 Click on the START button then highlight RUN and click on RUN 3 When the RUN display appears as in Fig 8 2 type in A SETUP and click on OK 8 2 SOFTWARE INSTALLATION 4 When requested insert Setup Disk 2 2 5 After all the files have been copied the following message screen will automatically appear Click on OK to c...

Page 168: ... 8 2 SOFTWARE INSTALLATION Fig 8 6 Fig 8 5 Fig 8 7 6 AfterclickOKinthepreviousscreen thefollowingmessagescreenappears Clickonthebutton to accept the directory or change the directory if desired 8 When the install process is completed the following screen display will appear Click on the OK button to end the installation ...

Page 169: ...file format of the file installed into the FDK is EXE click it twice to decompress into ROM file 1 Turn on the printer power by the following procedure Power Off Turn on the power while holding down the FEED key and PAUSE key and RESTART key A download mode menu is displayed DOWNLOAD MODE DOWNLOAD MODE 2 Select the download mode or download mode 2 at the right by pressing the FEED key or RESTART k...

Page 170: ...Program Loader as shown in Fig 8 10 below Revision Date May 11 2001 8 3 FIRMWARE DOWNLOAD Fig 8 10 2 Turn on the PC power and start up Windows 3 Click on the START button to access the program menu 4 Highlight Programs then highlight TOSHIBA TEC and click on B NX Series Download Program as shown in the screen display of Fig 8 9 below Fig 8 9 ...

Page 171: ...screen the B NX series Download Program setting display screen will appear Revision Date May 11 2001 8 3 FIRMWARE DOWNLOAD Fig 8 12 6 Select the drive directory file name extension and applicable PC port for the firmware to be installed ThefollowingshowsthatC ProgramFiles TOSHIBATEC BNXDL N400310A ROM will be downloaded by using LPT1 port Fig 8 11 Port selection COM1 COM2 LPT1 Drive selection Dire...

Page 172: ...ss 1 Click on the search button 2 Highlight the desired directory 3 Click on the select button 4 To end the default pass setting click on the OK button The selected pass will be displayed as a default afterward Fig 8 13 NOTES 1 Communication parameters for COM1 and COM2 are fixed as follows Baud Rate 9600 bps Parity None Stop Bit 1 bit 2 A device selection is possible on the main screen display of...

Page 173: ...he download At this time the LCD on the B 880 printer changes from DOWN LOAD MODE to NOW LOADING Fig 8 17 NOTES 1 If NOW LOADING does not appear finish the download program turn the printer power off and retry from Step 1 2 When NOW LOADING is displayed and the downloading is in progress never turn the printer power off or disconnect the cables Even if a wrong file is downloaded by mistake never s...

Page 174: ...are is downloaded will apper Fig 8 18 NOTES 1 If an error occurs on the PC or pritner in the middle of downloading retry from connection of the printer to the PC 2 If the PC hangs up or a power failure occurs retry from connection of the printer to the PC 5 When the firmware download is completed the screen will be changed to the following Fig 8 19 ...

Page 175: ...r ON while pressing and holding the FEED and PAUSE keys to enter the System Mode Confirm that the correct version of the software is displayed on the LCD Perform a self diagnostic printing and confirm that the correct version of the software has been downloaded 7 Click on the END button to finish the download NOTES 1 Only download command is available on downloading 2 In the DOWNLOAD MODE the firm...

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