Teac DVD Dupli 14/4 Page 61 User Manual Download

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6. Technical Support

6. TECHNICAL SUPPORT

In case the TEAC Dupli CopyStation does not operate normally in the
environment specified in this manual, contact the representative from
whom you purchased the drive or our nearest sales office to you.

Technical Service Depots (Europe)

TEAC Deutschland GmbH, DSPD (Germany)
Technical Support Tel:

0180 5 999 588 (EUR 0.12/min (Germany))

Mo-Fr

from 8:30 – 20:00 CET

from 10:00 – 16:00 CET

Technical Support Fax:

+49 (0) 611 7158 666

Online RMA:

http://www.teac.de/RMA

Internet:

http://www.teac.de/support

[email protected]

TEAC UK LIMITED, DSPD (U.K.)
Technical Support Freecall: 0800 08 53 704 (U.K. only)

Mo-Fr

from 8:30 – 20:00 CET

from 10:00 – 16:00 CET

Technical Support Fax:

+49 (0) 611 7158 666

Online RMA:

http://www.teac.de/RMA

Internet:

http://www.teac.de/support

[email protected]

TEAC FRANCE S.A. (France)
Technical Support Tel:

+33 (0) 1 55 59 01 55

Mo-Fr

from 9:00 – 16:00 CET

Technical Support Fax:

+33 (0) 1 55 59 01 56

Online RMA:

http://www.teac.de/RMA

Internet:

http://www.teac.de/support

[email protected]

All other countries please call:

+49 611 7158 600

Summary of Contents for DVD Dupli 14/4

Page 1: ...pli 4 40 DVD and CD R CopyStation User s manual To ensure the smooth handling of your warranty please write the serial number of your device into the box In the case of warranty you are expected to send it to gether with a copy of your invoice to your nearest TEAC sales representative ...

Page 2: ...orporation All rights reserved First edition March 2003 Company and product names provided herein are trade marks of their respective companies Changes in specifications and features may be made with out notice or obligation ...

Page 3: ...7 4 FUNCTIONS 79 4 1 Copy 79 4 2 Test 80 4 3 Test Copy 81 4 4 Verify 82 4 5 Compare 83 4 6 Prescan 84 4 7 Disc Info 85 4 8 Select Source 86 4 9 Image 87 4 10 Edit Track 92 4 11 Setup 104 4 12 Adv Setup 115 5 TROUBLESHOOTING 123 5 1 About LCD 123 5 2 About Error Messages 123 5 3 About DVD CD Writer 123 5 4 About Buttons 124 5 5 About DVD CD Disc Not Readable 124 5 6 About High Failure Rate 124 5 7 ...

Page 4: ...NICAL SUPPORT 125 Technical Service Depots Europe 125 7 SPECIFICATION 126 7 1 DVD CD Dupli 126 7 2 CD R Dupli 127 APPENDIX LCD MESSAGES 128 A 1 Normal Conditions 128 A 2 Connecting with the optional HDD 129 A 3 Audio Editing 130 ...

Page 5: ...leaners Use a damp cloth for cleaning 6 Attachments Do not use attachments not recommended by the product manufacturer as they may cause hazards 7 Water and Moisture Do not use this product near water for example near bath rub wash bowl kitchen sink or laundry tab in a wet basement or near a swimming pool and the like 8 Accessories Do not place this product on an unstable cart stand tripod bracket...

Page 6: ...feature If you are unable to insert the plug fully into the outlet try reversing the plug If the plug should still fail to fit contact your electrician to replace your obsolete outlet Do not defeat the safety purpose of the polarized plug 13 Power Cord Protection Power supply cords should be routed so that they are not likely to be walked on or pinched by items placed upon or against them paying p...

Page 7: ...ustment of other controls may result in damage and will often require extensive work by a qualified technician to restore the product to its normal operation e If the product has been dropped or damaged in any way f When the product exhibits a distinct change in performance this indicates a need for service 19 Replacement Parts When replacement parts are required be sure the service technician has...

Page 8: ... owner or the rightful licensor your unauthorized re cording reproduction or distribution thereof may result in se vere civil and criminal penalties under copyright laws and inter national copyright treaties If you are uncertain about your rights contact your legal advisor Under no circumstances will TEAC Deutschland GmbH be responsible for any consequences of any illegal copying performed using t...

Page 9: ... 40 1 User s Manual 1 Warranty Booklet 1 Cable used to connect the basic unit to the drive extension unit TEAC DVD CD Dupli 14 4 and TEAC CD R Dupli 14 40 only 2 2 Installation There are no connections to be made to and from the CopyStation other than the power connection on the rear Panel as the unit is com pletely self contained Before the TEAC DVD CD Dupli 14 4 CopyStation or the TEAC CD R Dupl...

Page 10: ...to turn it off LCD The 2 lines LCD displays the menus and submenus available and also provides information on the status of the current operation as well as displaying error messages etc D V D D u p l i E N T E S C B U S Y P H O N E S B U S Y P H O N E S B U S Y P H O N E S B U S Y P H O N E S The picture shows the CopyStation TEAC DVD Dupli 4 4 ...

Page 11: ...operation is in progress The indicator on this drive shows when the disc is being accessed Writer The Writers hold the destination DVDs CDs The eject button is used to eject the target disc when no operation is in progress The indicator on this drive shows when the disc is being accessed for reading or writing NOTE If a disc is in a drive and cannot be removed by using the eject button you can ins...

Page 12: ...enus The button is used to scroll down through functions or menus The button ENT is used to execute a selected function Its function ality is similar to the ENTER key of PC keyboards The button ESC is used to cancel a selected function After you power on and the TEAC Dupli CopyStation detects installed hardware like source drive DVD CD writer it will execute a self test for seconds When the self t...

Page 13: ...n 9 Image select a partition to store the data If there is no data in a selected partition place a source DVD CD into the source drive and use function 9 01 Load to transmit data from DVD CD into the selected partition by pressing ENT Different data can be stored in different partitions Switch to function 1 Copy by pressing Place blank DVD R RWs or CD R RWs into the writers and press ENT to start ...

Page 14: ... to function 1 Copy by pressing Place blank DVDs CDs into the writers and press ENT to start copying When copying comes to an end the passed DVDs CDs will eject automatically The failed DVDs CDs will remain in the writers The default is keep ing failed DVDs CDs in the writers but you can change it To take the failed DVDs CDs you need to press the eject buttons on the writ ers Important During oper...

Page 15: ...VDs Before copying be sure that the source DVD CD is placed onto source drive or there are data in a certain HDD partition if you have installed an optional hard disk If you are not so sure of real copy ing you can use Function 2 Test to simulate first Select function 1 Put a source DVD CD onto source drive and blank DVDs CDs onto the writers DVDs CDs containing old data are usable too After the s...

Page 16: ...Function 2 Test is to simulate the copying progress When simulation finishes there will be no data really written into DVDs CDs Select function 2 Put a source DVD CD onto source drive and blank DVDs CDs onto the the writers Press ENT to start simulation If you use DVD CD Re Writeable discs that contain data the old data will be quickly erased before simulation as shown below ...

Page 17: ...g the test halfway does not affect the DVD R RWs or CD R RWs but if the DVD RWs CD RWs contain impor tant data they may be destroyed 4 3 Test Copy Function 3 Test Copy is to test first and then copy actually Select function 3 Put a source DVD CD onto source drive and blank DVDs CDs onto the writers Press ENT to start simulation LCD will show the testing information as follows Testing DVD 0 4213 4M...

Page 18: ...tual copying will begin as shown below When the whole process finishes LCD will show the results as follows 4 4 Verify Function 4 Verify is to examine if the target DVDs CDs can be read correctly after copying Select function 4 Press ENT to verify LCD will show the verification information as fol lows 3 Test Copy OK 03 ...

Page 19: ... fol lows 4 5 Compare Function 5 Compare is to make a comparison between the source DVD CD and the target DVDs CDs after copying Select function 5 Put the source DVD CD onto source drive and the target DVDs CDs onto the writers Press ENT to compare LCD will show the comparison information as follows When comparison comes to an end LCD will show the results as fol lows ...

Page 20: ...2 If the comparison is identical LCD will show the message as follows If comparison fails LCD will show the failure By pressing ENT twice LCD will show that the contents of source 1 and those of source 2 do not match as follows 4 6 Prescan Function 6 Prescan is to scan if the source DVD CD can be read cor rectly and by the way to test the reading speed Select function 6 Put the source DVD CD onto ...

Page 21: ... the scanning information as fol lows When scanning finishes and the source DVD CD can be read cor rectly LCD will show the results as follows 4 7 Disc Info Function 7 Disc Info is to show the basic information of source DVD CD Select function 7 Put the source DVD CD onto source drive Press ENT and LCD will show the DVD CD information as follows ...

Page 22: ...t function 8 Press ENT and then press to select the source as shown below After selecting the source you can press ENT and LCD will show the message as follows Suppose you select the optional HDD as the source and try to copy from one of its partitions but the partition contains no data an error message will appear on LCD At this moment you can switch to an other partition that contains data or us...

Page 23: ... Info Compare Image Select Partition and Select Src Drive The loaded data is called an image file Select function 9 4 9 1 Load On the above figure press ENT and you will enter the following figure Here the function Load is to let you load data from the source drive or any one of the Writers into the current partition of the optional hard disk P A means partition A Press ENT to load LCD will show t...

Page 24: ... follows If there is an image file existing in the current partition the system will ask you whether to overwrite it or not Please use to confirm Yes or No 4 9 2 Delete Image If you want to empty an image file stored in a particular partition you can use the function Delete Image to do so First select the function by pressing The system will ask if you are sure to delete Use to confirmYes or No ...

Page 25: ... 9 3 Image Info This function is to show the basic information of an image file stored in a particular partition of the optional hard disk First select the function by pressing Press ENT and LCD will show the information of the image file as follows 4 9 4 Compare Image This function is to compare the contents of the source DVD CD and those of the image file in the partition First select the functi...

Page 26: ...n as follows When comparison comes to an end LCD will show the results as fol lows Press ENT to see the details of source 1 as shown below Press ENT to see the details of source 2 If the comparison is identical LCD will show the message as follows If comparison fails LCD will show the failure By pressing ENT twice LCD will show that the contents of source 1 SRC 01 and those of source 2 Tgt 00 do n...

Page 27: ...GB The number of partitions is dependent on the optional hard disk s capacity The partitions is alphabetically ar ranged Now select a working partition by pressing and LCD will show the message as follows After the partition is selected LCD will show the results as follows 4 9 6 Select Src Drive This function is to select the source drive or any of the DVD CD Writers as the source from which you c...

Page 28: ...rce After selecting the source such as DVD ROM you can press ENT and LCD will show the message as follows 4 10 Edit Track Function 10 Edit Track is exclusively designed for editing a collection of favorite songs from CDs In other words it can collect different tracks songs on a number of CDs and merge them into a single CD This function includes 4 parts They are CD to CD CD to HDD Play Audio Track...

Page 29: ...et you select a track or more from CD ROM and then copy into blank CD R RWs On the above figure press ENT and you will enter the following figure Here 1 10 means the number one of the 10 tracks and 03 25 means the playing time You can press to see the second track and so on Suppose we de cide to select the first track then press ENT A will appear beside 1 10 as shown below But pressing ENT again m...

Page 30: ... ENT to finish the CD editing and use to confirmYes or No Select Track End 1Trk03 25 LCD will show the copying information as follows On the above figure 1 1 means the first track of all tracks we have selected and here we have just selected one track When copying comes to an end LCD will show the message as follows Copying 24X Edit 1 10 1 1 ...

Page 31: ...rm Yes or No as shown below If you want to keep editing the current source CD will eject automati cally and the system will ask you to insert another new CD as shown below After inserting the new CD press ENT to edit as before Suppose we decide to select the second track then press ENT A will appear beside 2 10 as shown below After selecting please use to move to the End menu as shown below ...

Page 32: ...nd track of all tracks we have selected and so far we have selected two tracks from two different CDs When copying comes to an end LCD will show the message as follows The system will ask if you want to keep editing Suppose we don t like to continue then press to confirm No End edit disc and burn Yes Burn Complete OK 03 Continue edit next Disc No Copying 24X Edit 2 10 2 2 ...

Page 33: ...g sessions press ESC and to enter the following figure Here the function CD to HDD is to let you select a track or more from CD ROM and then copy into a certain partition of the optional HDD On the above figure press ENT and you will enter the following figure Here 1 10 means the number one of the 10 tracks and 03 25 means the playing time Select Track 1 10 03 25 10 02 Edit Track CD to HDD Edit Cl...

Page 34: ... move to the End menu as shown below Press ENT to finish the CD editing and use to confirmYes or No Then the track as an image file will be loaded into the optional HDD LCD will show the loading information as follows When loading comes to an end LCD will show the message as fol lows Select Track 1 10 03 25 Select Track End 1Trk03 25 End edit disc and burn Yes Load P0 24X Edit 1 10 1 1 Image load ...

Page 35: ...rt another new CD as shown below After inserting the new CD press ENT to edit as before Suppose we select the second track then press ENT A will appear beside 2 10 as shown below After selecting please use to move to the End menu as shown below Press ENT to finish the CD editing and use to confirmYes or No Select Track 2 10 04 25 Insert next disc Select Track End 1Trk04 25 End edit disc and burn Y...

Page 36: ...will ask if you want to keep editing This time please use to confirm No as shown below Then the system will ask if you want to burn from the optional HDD into CD R RW or move into a partition Please use to confirm Burn as shown below After pressing LCD will show the copying information as follows Load P0 24X Edit 2 10 2 2 Image load OK Continue edit next Disc No Burn or Move to partition Burn Copy...

Page 37: ...onal HDD template into a certain partition After pressing you need to select a partition into which the data will be moved Suppose we select A as shown below After pressing ENT LCD will show the moving information as follows When moving finishes LCD will show the results as follows Moving to P A OK Moving to P A 0 Select Partition A Burn or Move to partition Move Burn Complete OK 03 ...

Page 38: ...ion as follows When moving finishes LCD will show the results as follows 4 10 3 Play Audio Track This function is to make the CopyStation act as a music player You can plug an AV terminal in the audio port on the back of the device and enjoy the music On the above figure press ESC and to select the function Image Exists Overwrite Yes Moving to P A 0 Moving to P A OK 10 03 Edit Track Play Audio Tra...

Page 39: ...ion This function is to close CDs and let no data written into After closing you can put the CDs on any normal player and listen On the above figure press ESC and to select the function After pressing ENT the system will ask if you are sure to close Close all disc s session Yes 10 04 Edit Track Close Session Playing Track 1 00 00 03 25 Select Track 1 10 03 25 ...

Page 40: ...er to press ENT to save it However it is suggested to use the defaults for the optimal operation This function includes 16 parts They are Language Burn Speed Read Speed Auto Start Drive Startup Menu Auto Verify Auto Compare Auto Prescan Eject Disc Burn On The Fly Burn Mode Button Sound Device Info System Info Quick Erase and Full Erase Select function 11 Closing Session Please wait Closing Complet...

Page 41: ...ter the following figure Here LCD only supports Eng lish 4 11 2 Burn Speed On the above figure press ESC and to enter the following figure The function Burn Speed lets you control the burning speed of DVD CD writers Press ENT to enter the following figure The default is maximum but there are still other choices like 8X 4X 2X and 1X Burn Speed Maximum 11 02 Setup Burn Speed Language English 11 01 S...

Page 42: ...t is maximum but there are still other choices like 32X 16X and 8X 4 11 4 Auto Start Drive On the above figure press ESC and to enter the following figure Auto Start Drive is to copy or test automatically once you put blank DVDs CDs onto the writers Press ENT to enter the following figure The default is Off Press to select 1 one blank DVD CD 11 03 Setup Read Speed Read Speed Maximum 11 04 Setup Au...

Page 43: ... enter the following figure The default is Copy Of course you can select any other function as the first item but remember to press ENT 4 11 6 Auto Verify On the above figure press ESC and to enter the following figure Auto Verify is to verify automatically if the target DVDs CDs can be read after copying Press ENT to enter the following figure The default is Off Press to select On Auto Verify Off...

Page 44: ...the following figure The default is Off Press to select On 4 11 8 Auto Prescan On the above figure press ESC and to enter the following figure Auto Prescan is to scan automatically if the source DVD CD can be read correctly and by the way to test the reading speed Press ENT to enter the following figure The default is Off Press to select On 11 07 Setup Auto Compare Auto Compare Off 11 08 Setup Aut...

Page 45: ...ed to eject the DVDs CDs manually when copying finishes 4 Functions Press ENT to enter the following figure The default is Eject Good Only Press to select Eject All Disc or Do Not Eject 4 11 10 Burn On The Fly On the above figure press ESC and to enter the following figure Burn On The Fly lets you control the copying methods When the set ting is On the data will be copied directly from the source ...

Page 46: ...o return to Function 11 and then select part 11 Burn Mode as the following figure shows Burn Mode lets you control the burning modes There are two modes DAO Disc At Once and TAO Track At Once If the DVD CD writer doesn t sup port the mode you have selected the CopyStation will automatically switch to another mode Press ENT to enter the next figure The default is DAO Press to select TAO Burn On The...

Page 47: ...ss ENT to enter the next figure The default is On Press to select Off 4 11 13 Device Info On the above figure press ESC and to enter the following figure Device Info shows the information of the source drive and any of the DVD CD Writers you have installed Press ENT to enter the next figure 01 IDE1 Master DVD ROM TEAC 11 13 Setup Device Info Button Sound On 11 12 Setup Button Sound ...

Page 48: ...e Press ENT to enter the next figure 4 11 14 System Info On the above figure press ESC and to enter the following figure System Info shows the information of the system Press ENT to enter the next figures DVD ROM DVD 116 1 22 02 IDE2 Master DVD RW TEAC DVD RW DVR 103 1 80 11 14 Setup System Info ...

Page 49: ... on the DVD CD Re Writeable discs quickly Press ENT to enter the next figure Use to confirm Yes or No After confirmingYes and pressing ENT LCD will show the message as follows When erasing finishes LCD will show the results as follows Quick Erase OK 03 Fail 00 Erasing disc 00 00 Quick All data will be lost erase Yes 11 15 Setup Quick Erase ...

Page 50: ...m pletely Compared with Quick Erase Full Erase takes longer time to do the job Press ENT to enter the next figure Use to confirm Yes or No After confirmingYes and pressing ENT LCD will show the message as follows When erasing finishes LCD will show the results as follows 11 16 Setup Full Erase All data will be lost erase Yes Erasing disc 00 00 Full Full Erase OK 03 Fail 00 ...

Page 51: ...igure press ESC to return to Function 11 Then press ESC for 2 seconds to enter Function 12 as the following figure shows 4 12 1 UnderRun Protect On the above figure press ENT and you will enter the following figure UnderRun Protect lets you control On and Off of Buffer Under Run Protection such as Burn Proof SafeBurn JustLink Seamless Link etc Press ENT to enter the following figure The default is...

Page 52: ...rror Skip On the above figure press ESC and to enter the following figure Read Error Skip is to neglect any error that occurs during copying Under normal circumstances when an error occurs during copying a mes sage will appear on LCD Yet you can use Read Error Skip to copy some defective DVDs Press ENT to enter the following figure The default is Off Press to select On 12 02 Adv Setup Overburn Ove...

Page 53: ...igure Use to confirm Yes or No If your CopyStation doesn t connect with the optional hard disk LCD will show the message as follows 4 12 5 Verify HDD On the above figure press ESC to return to Function 12 and then select part 5 Verify HDD as the following figure shows Verify HDD is to verify if the optional hard disk or any of its partitions can work well 12 05 Adv Setup Verify HDD There is no HDD...

Page 54: ...ication LCD will show the results as fol lows 4 12 6 Burn in On the above figure press ESC and to enter the following figure Burn in is to simulate the copying progress many times The time can be from 1 to 1000 After each cycle of simulation the DVDs CDs on the DVD CD writers will eject automatically and recede for the next bout of simulation Press ENT to enter the next figure Test is simply a sim...

Page 55: ... 1000 or Run Continuous The figure below shows Run Continuous Press ESC ENT to select Erase Copy as the following figure shows Erase Copy is to erase and write repeatedly It is only for DVD CD Re Writeable discs 12 09 Adv Setup H W Diagnostic 4 12 9 H W Diagnostic Press ESC and to enter the next figure H W Diagnostic is to test the system ...

Page 56: ...test of SDRAM the hardware connection test and flash test All test results will be shown on LCD It is the easiest way to know if the system can work well 4 Functions When the whole process finishes LCD will show the message as fol lows 4 12 10 Load Default On the above figure press ESC and to enter the next figure Load Default is to make all changed settings recover to defaults Press ENT to enter ...

Page 57: ...the above figure press ESC and to enter the following figure CD G is a kind of special copying format This function supports the special format Press ENT to enter the next figure The default is Off Press to select On 4 12 12 ISRC On the above figure press ESC and to enter the following figure ISRC is a kind of special copying format This function supports the special format ...

Page 58: ...ns Press ENT to enter the next figure The default is Off Press to select On 4 12 13 Switch Link Host On the above figure press ESC and to enter the next figure Switch Link Host lets you switch to the link host mode if your CopyStation has connected with a PC Press ENT to enter the next figure ...

Page 59: ... again If reading fails an error message will appear on LCD Please get a new source DVD CD to try again If the CopyStation hasn t detected any device after powering on an error message will appear on LCD 5 3 About DVD CD Writer If a source drive or DVD CD Writers cannot read please confirm the format of the source DVD CD and check if it is damaged Use any DVD CD writer to read the source DVD CD If...

Page 60: ... If the failure rate of copying is high please do the following things to improve Lower the speed of the DVD CD writer Inspect if the blank disk s quality is bad Inspect the DVD CD writer s maximum writing speed If the speed is over 24X copy the data to the optional hard disk first and then trans mit to DVD CD 5 7 About Function 12 and Cancellation If you want to execute function 12 Advanced Setup...

Page 61: ... 7158 666 Online RMA http www teac de RMA Internet http www teac de support Contact us by email SUPPORT Teac de TEAC UK LIMITED DSPD U K Technical Support Freecall 0800 08 53 704 U K only Mo Fr from 8 30 20 00 CET Sa from 10 00 16 00 CET Technical Support Fax 49 0 611 7158 666 Online RMA http www teac de RMA Internet http www teac de support Contact us by email SUPPORT Teac de TEAC FRANCE S A Fran...

Page 62: ...D RW Recording mode for DVD R for DVD RW for CD R CD RW Disk at once Incremental recording multi border recording Restricted overwriting Disk at once Track at once Session at once Packet write Disc Loading Motorized Tray Power Supply Input 115 to 230VAC 300W Operating environment Place of operation Temperature 5 to 45 C Humidiy 20 to 80 noncondensing Place of storage Temperature 20 to 55 C Humidit...

Page 63: ...Photo CD CD RW Recording mode Disk at once Track at once Session at once Packet write Disc Loading Motorized Tray Power Supply Input 115 to 230VAC 300W Operating environment Place of operation Temperature 5 to 40 C Humidiy 20 to 80 noncondensing Place of storage Temperature 20 to 55 C Humidiy 10 to 80 noncondensing Dimensions weight Dimensions WxHxD 2x 180 x 440 x 460 mm 180 x 440 x 460 mm 180 x 4...

Page 64: ...formation of source disc cannot be obtained Save new config Fail The new setting of configuration cannot be saved Load Default Config Do you want to load the default settings Src Tgt can t in the same channel During comparison the source and target discs cannot be in the same channel Preparing The system is preparing to record Check Target Please Wait The system is checking the target device Audio...

Page 65: ...k if you want to format the hard disk All data will be lost format All data on the hard disk will be lost Confirm the formatting of hard disk Format HDD OK The Formatting of hard disk has been completed Image load OK The image is successfully loaded from DVD CD to the hard disk Image load FailThe image isn t successfully loaded from DVD CD to the hard disk HDD too small to handle image The hard di...

Page 66: ...the music disc editing Target Overflow Re Select The disc capacity is not enough to store the selected tracks Please select again Close all disc s session Confirm the closing of disc sessions Can t edit HDD The hard disk cannot be edited as a source audio disc NO AUDIO track in this disc The source disc has no audio track Insert next disc Insert the next audio disc Sessions were closed already The...

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