TDK DVW-A020106 Page 38 Manual Download | Manualshive

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Maintenance & Troubleshooting

This section deals with maintenance and troubleshooting procedures for your TDK DVD-R/RW

writer.

Proper writer maintenance will help to ensure trouble-free operation. If any problems do arise,

you will often be able to find a solution without having to wait for assistance from TDK-

authorised technical staff.

TIP:

Read all parts of this section. While many of the listed problems are rare and others

may seem inapplicable, it pays to be aware of the variety of hitches that can occur just

in case.

Upgrading firmware

TDK creates firmware* revisions to meet the changing specifications of the latest PCs. However,

these will hardly ever impact the performance or operation of your TDK DVD-R/RW writer. Still,

should your TDK DVD-R/RW writer fail to respond to other troubleshooting efforts, you should

download the latest firmware* revision from the TDK website (address below) and then try

again.

Downloading new firmware for your TDK DVD-R/RW writer:

•

Go to the TDK web site at www.tdk-europe.com/support.

•

Choose the correct upgrade from the list of latest firmware* revisions and their intended

use.

•

Follow the instructions for downloading the firmware* to your computer.

Upgrading firmware:

•

Run the executable file you downloaded from the TDK website.

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Summary of Contents for DVW-A020106

Page 1: ...1 Featuring 1 0 0 Manual T T T TD D D DK K K K D D D DV V V VD D D D R R R R R R R RW W W W W W W Wr r r ri i i it t t te e e er r r r ...

Page 2: ...formance of procedures other than those specified in this manual may result in hazardous radiation exposure COPYRIGHT This document may not in whole or in part be copied photocopied reproduced translated transmitted or reduced to any electronic medium or machine readable form without TDK s prior consent in writing 2002 TDK Recording Media Europe S A All rights reserved DISCLAIMER TDK reserves the ...

Page 3: ... box 14 Features and controls 15 Precautions 17 Installation 19 Quick start installation for experienced PC users only 19 Preparing for the installation 20 Determining your existing IDE configuration 21 Setting the writer s jumpers 22 Selecting your IDE configuration 24 How to install the TDK DVD R RW writer 25 About cable select 26 Using soundcards and audio cables 32 Ensuring the writer is recog...

Page 4: ...R DVD RW CD R and CD RW media 37 Maintenance and troubleshooting 38 Upgrading firmware 38 Troubleshooting general 40 Troubleshooting reading 42 Troubleshooting audio 44 Troubleshooting writing 45 Compatibility of DVD media 49 Technical specifications 50 Glossary of terms 52 ...

Page 5: ...VD has become the most successful consumer electronics product of all time in less than three years of its introduction It s important to understand the difference between the physical formats such as DVD ROM or DVD R and the application formats such as DVD Video or DVD Audio DVD ROM is the base format that holds data DVD Video often simply called DVD defines how video programs such as movies are ...

Page 6: ...es data overwriting It can be used just like as a floppy disc The following disc types can be used only for reading DVD Video DVD Video is an application format intended for recording of a DVD disc such as a movie The various functions of the DVD Video format have been expanded to enable multimedia content to be viewed effectively in addition to realizing high sound and picture quality DVD ROM The...

Page 7: ...y back this media you will need DVD RAM supporting drive What the TDK DVD R RW writer does The TDK DVD R RW writer provides professional quality DVD and CD writing rewriting and reading performance The TDK DVD R RW writer writes to DVD R recordable DVD media at up to 2x speed CLV DVD RW rewritable DVD media at 1x speed CLV CD R recordable CD media at up to 8x speed CLV CD RW rewritable CD media at...

Page 8: ...host device has replenished the data buffer after which recording is resumed at the end of the previously recorded section Your TDK DVD R RW writer is equipped with Continuous Recording Speed Control CRSC technology CRSC continuously monitors the condition of the recording area over the whole disc to determine the highest possible recording speed Your TDK writer may adjust the recording speed if t...

Page 9: ...the included video editing software and add a soundtrack Then store the finalized movie on a DVD R write once DVD or DVD RW rewritable DVD for playback on your own or your friends DVD player A single DVD can take hours of top quality digital video recording Music Archive A single DVD can hold virtually endless hours of music Store your favourite tunes as MP3 files to create your ultimate music arc...

Page 10: ...VD Videos movie titles with copy protection Figure 1 Applications of recording type DVD Video images movies Compressed audio devices Information data Music Plasma TV home theatre Portable audio devices Portable video devices DVD HDD Recorder Camcorder Digital STB PDA Laptop Computer Audio equipment Internet Music disribution terminal Car navigation systems Digital CATV ...

Page 11: ...t the 5th change will be PERMANENT Regional codes are part of the DVD Standard However regional codes are entirely optional for DVD discs DVD discs with region free ALL can be played on any DVD Video player TDK is not responsible for the regional code setting after you changed this setting or played a DVD disc with different regional codes five times Please note that TDK will not be able to change...

Page 12: ...ked with an asterisk are explained in the Glossary of Terms However please contact our technical support engineers if you run into an unsolvable problem See Technical Support Manual for details of how to contact us Registration You can register your TDK DVD R RW writer online at www tdk europe com support Among the benefits of online registration is our automated e mail alert whenever new firmware...

Page 13: ...s for write once recording and subsequent reading CD RW rewritable discs for recording re recording up to 1 000 times and subsequent reading What media should I use with my TDK DVD R RW writer IMPORTANT For best results TDK DVD R DVD RW CD R and CD RW media should be used Problem free operation cannot be guaranteed with other media NOTE Firmware upgrades for your TDK DVD R RW writer are available ...

Page 14: ...ector to be found inside the computer 5 GB available hard drive space What s in the box Please check the box containing your TDK DVD R RW writer contains the following parts before you start installing the writer TDK DVD R RW writer 4 mounting screws audio cable IDE cable emergency eject tool resembles a straightened paper clip 1 blank single sided TDK DVD R Sonic MyDVD plus Sonic CinePlayer Ahead...

Page 15: ...herefore please ship your writer in the safest manner possible Features and controls Before proceeding to install the writer you should first familiarise yourself with the controls and features of your TDK DVD R RW writer Figure 3 Front panel of the TDK DVD R RW writer 1 Tray front door attached to tray drawer 2 Read Write Error indicator Indicates drive s operation status green light on reading p...

Page 16: ... 6 Analog Audio connector produces an analogue stereo signal use to connect to soundcard or audio amplifier with standard MPC 3 type 4 pin connector 7 Jumpers use to select drive operation as an IDE master or slave or in cable select mode also see Setting the writer s jumpers for details on how to change the jumpers factory settings should this prove necessary 8 Cooling fan do not block by other o...

Page 17: ...r cleaning fluids to come into contact with the writer Thinners lighter fuel or alcohol based solvents can mar the surface of your writer Never drop or jolt the writer Never attempt to open the writer and service it yourself Dismantling the writer may expose you to harmful electrical voltages or to laser radiation and will invalidate your warranty For your safety technical servicing should only be...

Page 18: ...m in jewel cases Use only industry standard discs Never insert dirty warped poorly balanced or cracked discs into the writer Never clean discs using a circular motion Instead use a radial motion start at the centre of the disc and work outwards using a clean soft cotton cloth 18 ...

Page 19: ...ction immediately below Quickstart installation FOR EXPERIENCED PC USERS ONLY This quick start installation is designed to get you up and running quickly Before proceeding make sure the POWER to your computer and any external peripherals are OFF and your computer is UNPLUGGED from its power source Typical scenario 1 your PC features an IDE interface with a free secondary IDE port and runs with Win...

Page 20: ...TDK DVD R RW writer will be a master or a slave you will need to open your computer and examine the IDE connections to the motherboard Before proceeding make sure the POWER to your computer and any external peripherals are OFF and your computer is UNPLUGGED from its power source Remove the cover of your computer as instructed in the manufacturer s manual Typically this will involve loosening or re...

Page 21: ...nnect your TDK DVD R RW writer to the secondary IDE connector with a MASTER setting Should you wish to connect a second device e g a CD ROM or a further hard disk drive to the same connector the device should be set to SLAVE You will need to open your computer refer to previous page for further details to determine its existing IDE configuration also see How to install your TDK DVD R RW writer for...

Page 22: ...UR INTERNAL TDK DVD R RW WRITER As shown in Figure 6 the TDK DVD R RW writer arrives from the factory with its jumper set to MASTER A setting is enabled if the jumper is installed on a pair of jumper pins and disabled if the jumper is removed Figure 6 Factory jumper settings at the rear of the writer Jumper settings for master slave or cable select mode The writer s master slave or cable select se...

Page 23: ...ir of needle nose pliers To install a jumper gently push it onto the jumper pins see Fig 7 Figure 7 Installing jumpers across vertical pairs of pins CAUTION Ensure power to the writer is OFF before repositioning jumpers CAUTION The jumper must be positioned across a set of pins as shown vertically Never connect a horizontal pair of pins i e crosswise as this could damage the writer ALWAYS install ...

Page 24: ...he secondary IDE port as the MASTER device Hard disk connected to the primary IDE port as the MASTER device and CD ROM connected as the SLAVE nothing connected to the secondary IDE port Hard disk connected to the primary IDE port as the MASTER device nothing connected to the secondary IDE port Connect the TDK DVD R RW writer to the secondary IDE port as the master device Disconnect the CD ROM driv...

Page 25: ...he TDK DVD R RW writer Figure 8 How to install the TDK DVD R RW writer CS SL MA B HARD DISK TDK DVD R RW writer s correct jumper setting connect TDK DVD R RW writer as master Secondary IDE port Primary IDE port connected as master connected as slave HARD DISK CS SL MA A HARD DISK HARD DISK TDK TDK DVD R RW writer s correct jumper setting CD ROM connect TDK DVD R RW writer as master Secondary IDE p...

Page 26: ...anel that covers the bay you want to use About Cable Select By setting the writer s jumper to cable select mode the TDK DVD R RW writer uses the CABLE SELECT signal from the IDE interface for configuration purposes This signal enables the TDK DVD R RW writer to automatically select the correct master slave setting This feature can only be used with a computer that supports CABLE SELECT a special C...

Page 27: ... the soundcard s audio connector for audio playback using non TDK software Do you need another IDE flat ribbon cable The IDE cable is a standard 40 pin flat ribbon cable along the length of which there are usually three connectors One end connects to the IDE port on your computer s motherboard and the other two connectors are free for attaching internal peripherals such as a hard disk or CD ROM dr...

Page 28: ...Mounting the TDK DVD R RW Writer 1 Power down your system and disconnect your computer and any external peripherals from their power source 2 Remove the cover of your computer as instructed in the manufacturer s manual if you have not already done so This will typically involve loosening or removing several screws on the back panel of your computer and sliding off the cover also see Fig 5 3 Discha...

Page 29: ...iter into the bay before attempting to complete the installation Figure 12 Attaching mounting rails if required NOTE Do not attach the mounting rails to your writer using screws other than those supplied by the rail manufacturer You may damage the writer if you insert screws that are too long 7 Plug a free connector along the IDE cable into the IDE connector at the rear of the drive before you ins...

Page 30: ...d stripe along one side of the IDE cable must match Pin 1 on the motherboard and Pin 1 on the drive Pin 1 on the drive is closest to the power connector 9 Double check your work You must ensure the side of the IDE cable bearing the coloured stripe is matched to Pin 1 on the motherboard and on the drive Figure 14 Power and IDE connections for the internal TDK DVD R RW writer Internal TDK DVD R RW w...

Page 31: ...iter 11 Connect the audio cable if you want to use a soundcard in your system with non TDK audio playback software This cable runs from the four pin audio output connector at the rear of your TDK DVD R RW writer to your soundcard Also see Using soundcards and audio cables on for more information 12 Mount the TDK DVD R RW writer in the computer using only the four screws supplied with your drive NO...

Page 32: ...nstructions below ON A PC WITH WINDOWS 98 98SE Me XP 1 Turn the computer ON After the computer boots up you should see the Windows display 2 Open Windows Explorer and ensure there are icons for the TDK DVD R RW writer the hard Audio connection MPC audio source Sound Blaster or compatible soundcard Cable required MPC compliant audio cable Sound Blaster compatible audio cable How to connect Connect ...

Page 33: ...riate to enable or auto or a similar designation depending on your setup program 4 Save and exit your CMOS setup to restart your computer with the new settings 5 In Windows click the Start button then Settings then Control Panel then System then Device Manager 6 Click the sign next to the CD ROM icon and view the TDK DVDRW0200E writer entry beneath the CD ROM icon 7 If the TDK DVDRW0200E writer ic...

Page 34: ...ppropriate to enable or auto or a similar designation depending on your setup program 4 Reboot your computer to activate the changes Enabling DMA Direct Memory Access The DMA setting must be enabled for the TDK DVD R RW writer in order to achieve top reading and writing speeds The instructions below will help you enable DMA Click the Windows Start button then Settings then Control Panel then doubl...

Page 35: ... any persistent problems Operation This section explains how to use your TDK DVD R RW writer as well as how to load handle and look after your CDs Tray loading and operation OPERATING THE WRITER S CD TRAY WITH THE POWER ON 1 Push the Eject button on the front panel to slide out the tray drawer takes 2 3 seconds 2 Place a CD in the depression in the tray label side up the CD should lie flat in the ...

Page 36: ... R DVD RW CD R or CD RW should be labelled on the non recorded side using an indelible soft felt tip pen special disc labelling pens are also available from computer supply stores NOTE It is inadvisable to affix self sticking labels to discs The weight of the label may unbalance the disc and cause read write errors Cleaning discs All DVD and CD media must be clean for proper read and write perform...

Page 37: ...leeve supplied with the TDK i Storage system This will protect discs from soiling or damage Writing to DVD R DVD RW CD R and CD RW media In conjunction with your TDK DVD R RW writer pre mastering and packet writing software such as InCD included lets you write audio as data video or other data to writable CD R DVD R or re writable CD RW DVD RW media 37 ...

Page 38: ...firmware TDK creates firmware revisions to meet the changing specifications of the latest PCs However these will hardly ever impact the performance or operation of your TDK DVD R RW writer Still should your TDK DVD R RW writer fail to respond to other troubleshooting efforts you should download the latest firmware revision from the TDK website address below and then try again Downloading new firmw...

Page 39: ...ing to click the Next button until Firmware update has completed appears on screen Reboot your system Verify DMA is enabled before using the TDK DVD R RW writer NOTE DMA must be enabled checked ON for normal TDK DVD R RW writer operation 39 ...

Page 40: ...D R RW writer and any other internal writer hard disk or CD ROM that is connected to the same IDE cable Ensure the jumper for one device is set to master and the other to slave Two devices on one cable cannot share the same setting 1 IDE cable is not connected properly 2 Writer or IDE bus is disabled in the computer s BIOS 3 Jumper conflict SYMPTOMS POSSIBLE CAUSES POSSIBLE SOLUTIONS Troubleshooti...

Page 41: ...o try using a different power cable 1 Ensure the power cable is connected securely to the TDK DVD R RW writer s power connector Try a different power cable 2 Ensure the IDE cable is undamaged and properly inserted Ensure the IDE connector pins are not bent 1 Insert the emergency eject tool into the emergency eject hole in the TDK DVD R RW writer s front panel to manually eject the tray 4 Wrong cab...

Page 42: ... disc and load it with the label or text side up 5 Try again using another disc 1 Use the TDK DVD R RW writer to read CD RW discs or use a different CD ROM drive CD RW discs cannot be read by older CD ROM drives 1 Faulty or dirty DVD R RW ROM or CD R RW ROM disc 2 Bad connection between the TDK DVD R RW writer and the motherboard 3 Audio CD in the drive Audio CDs contain no computer data so enteri...

Page 43: ...hed to the disc do not tear it off as this could damage the disc Clean the disc as detailed 1 Use DVD R RW or CD R RW mastering software to import session s Such features may vary in name depending on the software used Please refer to the appropriate user s manual regarding this feature 2 The UDF reader required to use a CD ROM drive for reading CD RW or packet written discs is not installed 3 A C...

Page 44: ...gu ration to ensure the sound card settings such as IRQ memory etc do not conflict with other devices connected to the system Ensure all the necessary drivers and multimedia devices required by your soundcard are installed your soundcard manual should provide further details Make sure the audio cable is properly connected between the TDK DVD R RW writer and the soundcard 1 Soundcard volume too low...

Page 45: ... audio mixers 1 Bad audio cable connection between the TDK DVD R RW writer and the soundcard 2 Low level signals from the audio mixer SYMPTOMS POSSIBLE CAUSES POSSIBLE SOLUTIONS Writing Cannot write to DVD R DVD RW CD R or CD RW disc 1 Use the authoring software provided with the TDK DVD R RW writer To use other types of authoring software contact the supplier and ensure the software supports the ...

Page 46: ...efly when the computer s power is turned ON Try connecting another power cable to the TDK DVD R RW writer 2 Ensure that the IDE cable is undamaged and properly connected to both the TDK DVD R RW writer and the 2 TDK DVD R RW writer does not support media used 3 Disc inserted upside down 4 Insufficient hard disk capacity Requirements for free hard disk space vary with different software packages Co...

Page 47: ...t is connected to the same IDE cable Ensure the jumper for one device is set to MASTER and the other to SLAVE Two devices on one cable cannot share the same setting 5 Connect a CS compatible IDE cable if you have jumpered the TDK DVD R RW writer to Cable Select mode 1 Always use the same authoring software to add content to a disc 3 Writer or IDE bus disabled in the computer s BIOS 4 Jumper confli...

Page 48: ...o a DVD R DVD RW CD R or CD RW disc cont 2 Use a higher capacity disc Use the originally used drive to add information to the DVD R DVD RW CD R or CD RW disc 2 Insufficient disc capacity SYMPTOMS POSSIBLE CAUSES POSSIBLE SOLUTIONS ...

Page 49: ...ideo writer video player rec rec rec read read read read read read read read write write write write read read read read read read read read write write read read read read read read read read write write read read read read read read read read write write read read write write DVD R 4 7GB DVD RW 4 7GB DVD R 4 7GB DVD RW 4 7GB DVD RAM 4 7GB Compatibility of DVD media 49 ...

Page 50: ...A Mode 2 Form 1 Form 2 Mixed form CD ROM Mixed Mode Photo CD Video CD CD Extra CD Plus CD Text DVD Video single dual layer DVD ROM DVD RAM DVD R for General V 2 0 DVD RW Ver 1 0 1 1 CD DVD DISC DVD R DVD RW Disc at Once Incremental recording multi border recording CD R CD RW Disc at Once Track at Once Session at Once Packet Writing CD Ø 120 mm 80 mm DVD Ø 120 mm Note The drive does not support Non...

Page 51: ... 3 600 kB s DVD 200 ms CD 180 ms 2 MB with Buffer Underrun Protection Manual Emergency Software Eject Eject Button Read Write Error indicator manual auto loading auto eject DC 5V and DC 12V Analogue output Molex connector MASTER SLAVE CABLE SELECT ATAPI E IDE 148 6 W x 42 3 H x 197 7 D mm 1 2 kg 60 000 POH duty read 20 write 2 30 000 load cycles 2 Year On Site Collect and Return Service in E U Nor...

Page 52: ...ing DVD R RW writing operations the problem is common to current CD technology and often results in ruined CD R BUS part of a chip or circuit board that serves as a route for exchanging signals between a PC s various functional units CABLE SELECT CS by choosing this jumper setting when installing the drive in a CS compatible PC the TDK DVD R RW writer automatically selects the correct master slave...

Page 53: ...ch as DVD R DVD RW DVD RAM DVD R and DVD RW DVD R a write once DVD that can be recorded and played back by DVD R RW writers and certain DVD video recorders Fully compatible with your TDK DVD R RW Writer DVD RW a rewritable DVD that can be recorded and played back by DVD R RW writers and certain DVD video recorders More than 1 000 times rewritable Fully compatible with your TDK DVD R RW Writer DVD ...

Page 54: ...re preset to a specific IRQ knowing which is which can help to avoid conflicts with other devices that use the same IRQ check your hardware manuals for further details MAIN MEMORY the storage element of a PC that holds currently used programs and all working data insufficient main memory e g less than 64 MB RAM with regard to the TDK DVD0 R RW writer precludes the use of many modern software progr...

Page 55: ...emory data store that can be written to and read in any order i e randomly and is used to perform necessary tasks when the computer is on e g an active program is loaded into RAM once the PC s power is turned off any information loaded into RAM is lost the term should not be confused with the storage capacity provided by the hard disk ROM Read Only Memory a type of non volatile memory chip used to...

Page 56: ...gned to enable read write interoperability between the major operating systems and compatibility between rewritable and write once recording media CD R RW writers can use UDF in packet writing modes and DVD drives require UDF to contain audio and video data streams ...

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