Troubleshooting
Having trouble completing installation? Don’t worry, it’s usually an easy fix.
PROBLEMS
SOLUTIONS
Low Battery Voltage
Charge the robot manually
Roller Brush Is Not Spinning
Remove hair and foreign substances on
the roller brush
Side Brush Is Not Spinning
Remove hair and foreign substances on
the side brush
Unable To Start The Robot
• Confirm whether the robot is fully
charged
• Confirm whether the power button on
the bottom of the robot is in the “on”
position
Weak Suction
• Check whether the fan suction port is
blocked by any foreign substances.
• Empty the dustbin. Clean or replace
the high efficiency filter
Louder Noise
• Confirm whether the dustbin is
installed correctly.
• Confirm whether the high-efficiency
filter is installed.
• Check if there is any foreign
substances stuck on the roller brush
or side brushes.
Unable To Start With The Remote
Control
Replace the remote control battery
(AAA battery)
Unable To Charge
• Remove the objects around the
charging base and make sure that
the power supply is connected to the
charging base.
• Please wipe the charing contacts of
the charging base with a dry cloth.
• Please wipe the charing contacts of
the main machine with a dry cloth.
The Robot Stops Automatically
The roller brush, side brush, or side
wheels may become stuck. Ensure these
parts are clean before continuing to
clean.
For additional support, please contact our Customer Advocacy group at 877-300-9806.
