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Page 2: ...n Consulting FAQ Go to https support tcl com ca Finding your serial number or IMEI You can find your serial number or International Mobile Equipment Identity IMEI on the packaging materials Alternatively choose Settings System About phone Status IMEI information on the phone itself Obtaining warranty service For information on warranty of your device visit the Canada website at https www tcl com c...
Page 3: ...applications 19 2 1 Camera 19 2 2 Gallery 25 2 3 Music 28 2 4 IR Remote 29 3 Apps and features 30 3 1 Phone 30 3 2 Contacts 35 3 3 Messages 38 3 4 Calendar 41 3 5 Clock 42 3 6 Calculator 45 3 7 TCL apps 46 3 8 Other applications 46 3 9 Google applications 46 4 Settings 49 4 1 Wi Fi 49 4 2 Bluetooth 50 4 3 SIM card cellular network 51 ...
Page 4: ... 4 10 Advanced features 59 4 11 Smart Manager 61 4 12 Security biometrics 61 4 13 Location 62 4 14 Privacy 62 4 15 Apps 62 4 16 Storage 62 4 17 Accounts 63 4 18 Digital Wellbeing parental controls 63 4 19 Google 63 4 20 Accessibility 63 4 21 System 63 5 FOTA upgrade 66 6 Troubleshooting 67 7 Specifications 72 8 Accessories 74 9 Licenses 75 ...
Page 5: ...Keys and connectors Microphone IR light Receiver USB Type C connector 3 5mm headset connector Front Camera Back key Fingerprint sensor Home key Touch screen Recent apps Speaker SIM card slot microSDTM card slot Microphone ...
Page 6: ...ailable at Settings Button gestures Smart key Or touch Smart key in the app list Back key Touch to go back to the previous screen or to close a dialog box options menu the notification panel etc Home key Touch to return to the Home screen from any other application or screen Touch and hold to open Google Assistant You can get help such as getting directions and restaurant information based on the ...
Page 7: ...start Airplane mode Cast Press the Power key and Volume down key at the same time to take a screenshot Press and hold the Power key for at least 10 seconds to force reboot Volume up down In call mode adjusts the earpiece or headset volume In Music Video Streaming mode adjusts the media volume In general mode adjusts the media volume Mutes the ringtone of an incoming call In camera preview mode pre...
Page 8: ...nto the tray slot labeled SD Note microSDTM cards are sold separately Only use Nano SIM cards with your phone SIM Micro SD You must insert your SIM card to make phone calls You do not need to power off your phone before inserting or removing the SIM card as this phone supports hot swap Your phone only supports nano SIM cards Do not attempt to insert other SIM types otherwise this may cause damage ...
Page 9: ...rd charging plug it is the charging plug provided with this device or it is one of at least 18W power Reverse Charging with an OTG Cable On The Go OTG is a USB transmitting technology that allows a phone to connect to an external device with the help of an OTG cable You can use your phone to charge other devices using an OTG cable 1 Connect your phone with the device to be charged using an OTG cab...
Page 10: ...ms applications shortcuts folders and widgets you love or use most frequently to your Home screen for quick access Touch the Home button to switch to the Home screen Status bar Status Notification icons Drag down to open the notification panel Search bar Touch to enter text search screen Touch to enter voice search screen Touch an icon to open an application folder etc Favourite tray applications ...
Page 11: ...screen to drag an object to another location Slide Swipe Slide the screen to scroll up and down the applications images and web pages You can slide the screen horizontally too Flick Similar to swiping but flicking makes it move quicker Pinch Spread Place two fingers on the screen surface and draw them apart or together to scale an element on the screen Rotate Automatically change the screen orient...
Page 12: ... quick settings panel Touch and drag up to close it When there are notifications they can be accessed by touching them Notification panel When there are notifications touch and drag down the Status bar to open the Notification panel to read more detailed information Touch to clear all event based notifications other ongoing notifications will remain Touch to access Settings where you can set more ...
Page 13: ... Settings Security biometrics Screen lock To lock the phone screen If your phone remains inactive for a period of time it will automatically lock the screen and enter sleep mode to save power Go to Settings Display Sleep and select a screen timeout period You can also manually lock the screen by pressing the Power key once 1 Fingerprint and Face unlock may not be as secure as Pattern PIN or Passwo...
Page 14: ...sword Use pattern unlock Draw the same pattern you have set to unlock the screen Use Face unlock From the app list touch Settings Security biometrics Face unlock Before using the face unlock you need to set a pattern PIN password Hold your phone 20 50 cm from your face Position your face in the square shown on the screen For best results we suggest that the face key is enrolled indoors and away fr...
Page 15: ... the desired position and then release You can move items both on the Home screen and the Favourite tray Hold the icon on the left or right edge of the screen to drag the item to another Home screen Remove Touch and hold the item and drag it up to the top of the remove icon and release after it turns red Create folders To improve the organization of shortcuts or applications on the Home screen and...
Page 16: ...ide it to move to your preferred screen Recently used applications To consult recently used applications touch the Recent apps key Touch a thumbnail in the window to open the application Touch one thumbnail and slide it up to close the application slide it right left to switch between the applications Touch CLEAR ALL at the bottom of the screen to close all the running applications ...
Page 17: ...rd Onscreen Keyboard settings Touch Settings System Language input touch the Virtual keyboard you want to set up and a series of settings will become available Adjust the Onscreen Keyboard orientation Turn the phone sideways or upright to adjust the onscreen keyboard orientation You can adjust it by changing the settings Touch on off Settings Display Auto rotate screen ...
Page 18: ...and hold to switch language 4 Touch to insert a period Touch and hold to select symbols 5 Touch to switch between abc Abc mode Touch and hold to switch to ABC mode 6 Touch to access the symbols and numbers keyboards 7 Touch to insert a comma Touch and hold to access keyboard settings insert an emoji or view input options ...
Page 19: ...The following options will appear Cut Copy and Share You can also insert new texts if preferred Touch where you want to type or touch and hold a blank area The cursor will blink and the tab will appear Drag the tab to move the cursor If you have cut or copied any text touch the tab to show the Paste and Select all option which allows you to complete pasting immediately ...
Page 20: ...s to open the Camera app From the Home Screen From the home screen touch Camera From the Lock Screen When the screen is locked press the Power key once to light up the screen then swipe left on the camera icon in the lower right corner to open the camera Using a shortcut key Simply double press the Power key to open the camera To set touch Settings Button gestures Power key Quick launch camera ...
Page 21: ...using the flash Do not point the flash toward people s or animals eyes 3 Take a timed photo 4 Take HDR photos 5 Zoom in out 6 Switch between front back camera 7 Take a photo 8 Touch to access settings 9 Picture size 10 Pinch fingers together to zoom out or spread fingers apart to zoom in 11 View the photos or videos you have taken ...
Page 22: ...You can also touch and hold to take burst shots the maximum number is 20 To take a video Touch VIDEO to change the camera mode to video 1 2 3 4 5 8 6 7 9 10 12 11 1 Select filter s 2 Turn on off Motion tracking 3 Touch to show and turn on off Video Bokeh Flash or Mute 4 Show Motion tracking and Low light help 5 Zoom in out 6 Turn on off Ultra Wide mode 7 Switch between front back camera 8 Record a...
Page 23: ...rn to Camera Modes and settings Modes Slide left or right to switch between modes MORE By selecting MORE you can access more modes These modes can be moved to the main screen by touching PANO Touch to turn on the panorama function Touch the shutter button to start taking a panoramic photo and move the phone steadily along in the direction indicated by the onscreen line Once the slots are filled th...
Page 24: ... PRO Pro camera mode lets you fine tune parameters and gives you full control over ISO WB exposure time aperture shutter speed and so on Settings Touch to set more options Photo size Touch to select photo size Video quality Touch to select video quality Video stabilization EIS Touch on to enable the Electronic Image Stabilization EIS feature It helps reduce blurring associated with the motion of a...
Page 25: ...TM card storage when an microSDTM card is inserted The default is phone storage Save location information Turn on to tag photos and videos with your location This option is available when the GPS location service is enabled Shutter sound Touch to turn on off shutter sound when capturing Spirit level Enable Spirit level to display a guiding line on the viewfinder to help you take better photos Wate...
Page 26: ... videos are available for selection To view the photos you have taken touch from the Home screen 1 2 3 4 1 Tap to access more options 2 Explore Explore collects photos into groups making them more easy to find 3 Albums Photos videos screenshots etc are all automatically grouped in Albums 4 Moments View the photos videos you have just taken ...
Page 27: ...o work on and touch the picture in the full screen picture view Touch to share the picture Touch to edit the picture Select Filters Crop Rotate or Mirror the picture Draw the picture Adjust the picture colour Touch to set Dehaze Object eraser and Sky Touch to set the picture as your favourite Touch to delete the picture Touch Set as to set the picture as a Contact photo or Wallpaper ...
Page 28: ...ouch Copy to album Move to album then select the album that you want to move to copy to Delete or recover pictures or videos Touch and hold the picture s or video s you want to delete touch DELETE Deleted items will be retained in the Trash album for 30 days after which they will be permanently deleted To permanently delete them within this period find the picture s or video s in Trash and touch a...
Page 29: ... microSDTM card To play a music file swipe up on the Home screen then touch Music 1 2 3 4 5 1 More options 2 Search for a song 3 Play or pause 4 Play the next song 5 Music settings While playing songs with Music the operation of pause play or skip is still available even if the screen is locked 1 Default albums such as Camera Videos Screenshots etc can t be hidden or moved ...
Page 30: ... Home appliances such as TV Set up Box AIRCON Net box DVD Air cleaner Fan Power amplifier Water heaters 1 Enter the IR Remote and select the type of remote control such as TV 2 Select the current Region and choose a TV brand 3 Aim the infrared emission hole at the top of the phone at the TV and touch the button to send infrared signals 4 Select Yes or No according to the appliances response 5 Save...
Page 31: ...30 3 Apps and features 3 1 Phone Making a call To make a call touch in the Favourites tray Contacts View the call s detailed information Call logs Favourite numbers Show the dial pad ...
Page 32: ...a contact If you make a mistake you can delete the incorrect digits by touching To hang up a call touch International call To dial an international call touch and hold to enter then enter the international country prefix followed by the full phone number and touch Emergency call If your phone has network coverage dial the emergency number and touch to make an emergency call Depending on your netwo...
Page 33: ...uch to reject the call by sending a preset message Calling your voicemail Your voicemail is provided by your network to avoid missing calls It works like an answering machine that you can consult at any time To access your voicemail touch and hold If you receive a voicemail appears on the Status bar Open the Notification panel and touch New voicemail ...
Page 34: ...e the current call Touch this icon again to unmute the call Display the dial pad Touch to activate the speaker during the current call Touch this icon again to deactivate the speaker Make another call Make a video call Put a call on hold Merge calls to start a conference call Manage conference calls Swap the calls ...
Page 35: ...call Touch to add another call Enter the phone number of the person you want to add to the conference and touch You can also add participants from Call logs or Contacts Touch to start the conference Touch to end the conference call and disconnect all callers Call settings Touch from the Phone screen then touch Settings to set phone and contact settings Call log You can access your call logs by tou...
Page 36: ...r Gmail contacts or other applications on the web or on your phone Consult your Contacts To see your contacts touch from the App drawer Add new contact Touch to open the Quick contact panel Touch and hold to share or delete the selected contact Deleted contacts will also be removed from other applications on the phone or web the next time you synchronize your phone ...
Page 37: ...o for the Phone contact Touch to save Touch to open available labels Add to remove from Favourites 1 To add a contact to favourites you can touch a contact to view details then touch to add the contact to favourites To remove a contact from favourites touch on the contact details screen Editing your contacts To edit contact information touch in the contact details screen When finished touch Save 1...
Page 38: ... available on the Quick contact panel depend on the information you have for the contact and the applications and accounts on your phone Sharing contacts You can share a single contact or contacts with others by sending the contact s vCard to them via Bluetooth Gmail etc From the Contacts screen touch and hold a contact and touch Select the application to perform this action ...
Page 39: ... you need to enter detailed information like username password etc You can remove an account and all associated information from the phone Touch the account you want to delete touch Remove account then confirm Auto sync On the Accounts screen turn on Automatically sync data When activated all changes to information on the phone or online will be automatically synchronized with each other 3 3 Messa...
Page 40: ...o send video clips images photos animations slides and sounds to other compatible mobiles and e mail addresses An SMS will be converted to MMS automatically when media files image video audio slides etc are attached or subject or email addresses are added To send a multimedia message enter the recipient s phone number in the To bar Write the text of the message in the Text message bar Touch to giv...
Page 41: ...Messages application and touch the message to open it Messages are displayed as a conversation Touch a message to enter the message composing screen 1 2 3 4 1 Tap for more options 2 Tap to search within a conversation 3 Tap to call the number 4 Tap to save the number to Contacts or view the contact details if the number has been saved To adjust message settings touch and select Settings on the mes...
Page 42: ...n for this new event If it is a whole day event you can turn on All day Invite guests to the event Enter the email addresses of the guests you want to invite with commas to separate The guests will receive an invitation from Calendar and Email When finished touch Save at the top of the screen To quickly create an event from the Day 3 days and Week view screens touch an empty spot to select a targe...
Page 43: ...ending in the Status bar and the notification panel 3 5 Clock Your mobile phone has a built in clock To view the current time swipe up the Home screen then touch Clock or tap time on the Home screen to access it Alarm From the Clock screen touch Alarm to enter Turn on to enable the alarm Touch to add a new alarm touch to save Touch a currently existing alarm to enter the alarm editing screen Touch...
Page 44: ...43 Timer From the Clock screen touch Timer to enter Touch the provided time to start the countdown directly Or Set the time Touch to start the countdown Touch to pause Touch to reset ...
Page 45: ...44 Stopwatch From the Clock screen touch Stopwatch to enter Touch to start the Stopwatch Touch to pause Touch to reset Touch to share Adjust Clock settings Touch to access Clock and Alarm settings ...
Page 46: ...ms with Calculator swipe up from the home screen then tap 1 2 3 4 1 Calculation history 2 Touch to switch between Basic calculation and Scientific calculation 3 For more options about Currency and Unit conversion 4 Touch to delete digits one by one ...
Page 47: ...re 3rd party applications use the Google Play Store application 3 9 Google applications Google apps are preinstalled on your phone to improve work efficiency and help you enjoy life This manual briefly introduces the apps For detailed features and user guides refer to the related websites or the introduction provided in the apps You are recommended to register with a Google account to enjoy all th...
Page 48: ...plication where users can upload view and share videos Available content includes video clips TV clips music videos and other content such as video blogging short original videos and educational videos It supports a streaming function that allows you to start watching videos almost as soon as they begin downloading from the internet Play Store Serves as the official app store for the Android opera...
Page 49: ...le and safe way to pay in millions of places in stores online and more Google Assistant Long press the Home button to quickly ask for help check the news make a phone call and more File Manager Files displays all data stored on the phone including both external microSDTM card and internal storage such as applications media files downloaded from Google Play Store YouTube or other locations Videos p...
Page 50: ...Wi Fi network to connect to it If the network you selected is secured you are required to enter a password or other credentials you should contact the network carrier for details When finished touch CONNECT To add a Wi Fi network When Wi Fi is on you can add new Wi Fi networks according to your preference Touch Settings Wi Fi Add network Enter the name of the network and any required network infor...
Page 51: ...AME to confirm To pair connect your phone with a Bluetooth device To exchange data with another device you need to turn Bluetooth on and pair your phone with the Bluetooth device with which you want to exchange data Touch Settings Bluetooth Pair new device Touch a Bluetooth device you want to pair your phone with in the list In the dialog that pops up touch PAIR to confirm If the pairing is succes...
Page 52: ...work Cellular network You can set Data roaming Preferred network type VoLTE Network and Access Point Names etc in this menu Data usage The first time you turn on your phone with your SIM card inserted it will automatically configure your network service 2G 3G 4G or 5G Data saver By enabling Data saver you can reduce data usage by preventing some apps from sending or receiving data in the backgroun...
Page 53: ...ouching Manage apps Airplane mode Turn on Airplane mode to simultaneously disable all wireless connections including Wi Fi Bluetooth and more Hotspot tethering To share your phone s data connection via Wi Fi Bluetooth USB and Ethernet tethering or as a mobile hotspot go to Settings SIM card cellular network Hotspot tethering to activate these functions To rename or secure your mobile hotspot When ...
Page 54: ...ted devices VPN and then touch On the screen that opens follow your network administrator s instructions to configure each component of the VPN settings Touch SAVE The VPN is added to the list on the VPN settings screen Before adding a VPN you should set a screen lock for your phone To connect to disconnect from VPN To connect to a VPN Touch Settings Connected devices VPN The VPNs you have added a...
Page 55: ...e ensure that your phone has Wi Fi and NFC turned on Recommended TV TCL C825 and R646 Move your phone close to the TV remote control containing an NFC tag The phone will automatically search for available devices Touching the device name will connect your phone with it Phone Tablet connection Before using the Cast function please ensure that both your phone and tablet have Wi Fi and Bluetooth turn...
Page 56: ...he driver Windows Media Player 11 or higher version has been installed Printing Touch Printing to activate Print services You can select your Default print service Chromebook 1 If your phone is linked to a Chromebook device then you can text from your computer share your phone s Internet connection and simplify unlocking etc Touch to access more settings Nearby Share Turn on to active this functio...
Page 57: ...ality of your flip cover Pocket mode Turn on Pocket mode to prevent accidental operations from being carried out on your phone when it s in your pocket or bag 4 6 Display Brightness level Adjust screen brightness manually Adaptive brightness Turn on to adjust screen brightness automatically Dark light mode brightness Adjust dark light mode screen brightness manually Dark mode Empty screen space wi...
Page 58: ...eed set the style of the status bar select whether notification icons are folded and how the battery percentage is displayed Screen edge Touch to select the prevent accidental touches area More display settings Screen saver Touch to set current screen saver as Colours or Photos as well as when to start the screen saver Full screen apps Most applications installed on the phone will automatically ad...
Page 59: ... the Do Not Disturb mode Swipe down the Status bar twice to access the Quick Settings panel and tap to turn on Do Not Disturb Other sounds and vibrations Set dial pad tones screen locking sounds touch sounds vibrate on touch emergency alerts 4 8 Notifications In Notification settings you can set App icon badges Lock screen quick settings Notification light etc 4 9 Button gestures System navigation...
Page 60: ...ock Remote Lock will put your phone into lost mode by sending a text message containing a specific command When activated in lost mode the phone will be locked and the screen will show the dial button Touching the dial button will contact your emergency contact directly Touch SET UP NOW to set options such as pattern password emergency contacts etc Edge Bar Edge bar provides quick access to the mo...
Page 61: ...ble DO NOT DISTURB mode while playing prevent accidental touches and optimize game performance One handed mode Reduce the display area of the screen and operate your phone with one hand This function can be accessed in the Quick Settings panel by touching the icon Screen Recorder Set the video resolution and sound To activate Screen Recorder touch the icon in the Quick Settings panel Multiple User...
Page 62: ...ly You can also do some options manually for further optimization 4 12 Security biometrics Screen lock Select one method such as Swipe Pattern PIN or Password to unlock the screen Fingerprint Use your Fingerprint to unlock the screen or app Access to add fingerprint or turn on off more options Face unlock Face unlock allows you to unlock your device with your facial data Set it according to the on...
Page 63: ...the app is in use 4 14 Privacy To protect your privacy you can set an app to be allowed or forbidden access to your location SMS phone etc Also whether or not to show passwords choose the activities and info that you want Google to save 4 15 Apps Touch to view details about the applications installed on your phone to manage their data usage or force them to stop In the Permission manager menu of a...
Page 64: ... time you have spent on the phone and even on each app You can customize the time limit for using the phone to ensure a healthy and balanced life In addition parents are able to restrict their children s usage time to manage their browsing habits 4 19 Google Touch to configure your Google account and service settings 4 20 Accessibility Use the Accessibility settings to configure any accessibility ...
Page 65: ...ther application data to Google servers If you replace your phone the settings and data you ve backed up will be restored onto the new phone when you sign in with your Google account Developer options To enable this function go to Settings System About phone then touch Build number 7 times Now Developer options is available The developer options contain settings that are useful for developing Andr...
Page 66: ...roduct model Manufacturer name Manufacturer address IMEI CU reference Bluetooth Declaration ID etc User Experience Improvement Program Touch to join the User Experience Improvement Program so we can continue to improve our product design and overall user experience ...
Page 67: ...y Once finished a pop up dialog will give you the option of updating your phone now or later If Settings System System Update Update settings Automatically update is turned off a pop up dialog will ask if you want to download a new firmware version which the phone has discovered or if you want to ignore it If you only have a cellular network connection you will only receive a notification which wi...
Page 68: ...harge for at least 20 minutes to ensure the minimum battery power needed Then switch it on again When the phone falls into a loop during power on animation and the user interface can t be accessed press and hold the Power key to reset This eliminates any abnormal OS booting issues caused by third party applications If neither method is effective reset the phone by pressing the Power key and the Vo...
Page 69: ...e network is overloaded My phone can t connect to the internet Make sure that the internet access service of your SIM card is available Check your phone s internet connection settings Make sure that you are in a place with network coverage Try connecting at a later time or another location Invalid SIM card Make sure that the SIM card has been correctly inserted Make sure that the chip on your SIM ...
Page 70: ...quality of the calls is poor Adjust the volume during a call by pressing the Volume key Check the network strength Move to a location with stronger signal strength Make sure that the receiver connector and speaker on your phone are clean I can t use the features described in the manual Check with your carrier to make sure that your subscription includes this service Make sure that this feature doe...
Page 71: ...a Windows computer make sure it supports MTP mode If you are using a Mac make sure to install Android File Transfer from www android com filetransfer I can t download new files Make sure that there is sufficient phone storage space for your download Select the microSDTM card as the location to store downloaded files Check your subscription status with your carrier The phone can t be detected by ot...
Page 72: ...normal temperature After a factory data reset is performed I can t use my phone without entering Google account credentials After a reset is performed you must enter the original Google account credentials that were used on this phone If you don t remember your Google account credentials complete Google account recovery procedures If you still cannot access your phone apply to the authorized repai...
Page 73: ...dge touch screen with 1080x2400 pixel screen resolution Network GSM 850 900 1800 1900 UMTS B1 2 4 5 8 FDD LTE B1 2 3 4 5 7 8 12 MFBI 13 14 17 20 25 26 28 29 30 66 71 TDD LTE 38 40 41 48 5G n2 n5 n7 n41 n71 n78 HPUE n66 GPS GPS with A GPS L1 L5 GLONASS BeiDou Galileo Connectivity Bluetooth 5 1 Wi Fi 802 11 a b g n ac for 2 4GHz and 5GHz 3 5 mm audio jack Type C USB 2 0 ...
Page 74: ...C H 263 H 264 H265 HEVC MIDI MP3 OPUS PCM QCELP VORBIS VP8 VP9 eAAC Battery 1 Capacity 4500 mAh Expansion Slot microSD memory card Availability of microSDTM card up to 1TB Sensors G sensor Light Sensor Proximity Sensor E Compass Gyro Note Specifications are subject to change without prior notice 1 The original battery has undergone rigorous safety inspections to meet qualification standards the us...
Page 75: ...tandard accessories Charger USB Cable SIM Card Pin Quick Start Guide Product safety information leaflet Accessories depend on countries Only use the TCL batteries chargers and accessories included along with your device ...
Page 76: ...demarks of Google Inc The Android robot is reproduced or modified from work created and shared by Google and used according to terms described in the Creative Commons 3 0 Attribution License the text will show when you touch Google legal in Settings System About phone Legal information 1 You have purchased a product which uses the open source http opensource org programs mtd msdosfs netfilter ipta...
Page 77: ...For more information on how to use the phone please go to tcl com and download the complete user manual The website will also provide you with answers to frequently asked questions ...
