15
Troubleshooting
Having trouble completing installation? Don’t worry, it’s usually an easy fix.
PROBLEM
POSSIBLE CAUSES
SOLUTIONS
TCL Home+ App loses
connectivity to AC
during setup
Wireless router may be too far from AC • Relocate wireless router closer to AC.
Network error
• Restart wireless router, AC, and
mobile device.
TCL Home+ App cannot
find AC
Network error
• Restart wireless router, AC, and
mobile device.
App & AC are not on the same 2.4GHz
channel
• Confirm your device is connected to
the 2.4GHz channel.
Router blocking TCL Home+ App
• Verify App is not being blocked by
the router’s firewall.
Incorrect WiFi Password
• Reinput and verify WiFi password.
Unable to find or
connect to Wireless
Network
App may need permission to location
• Give TCL Home+ App permission to
Location in phone settings.
