Ludwig-Rinn-Str. 10-14
D - 35452 Heuchelheim
Phone: +49-(0)641-96284-0
Fax: +49-(0)641-96284-28
www.ambiento.de
Seite 35 von 36
4. Scope of Delivery
ambiento
Walmounting plate
Phönix clamp for power supply cable
Operating manual
Operating manual PreVision Control
Driver and documentation of the installed hardware
Touchblocker
5. Support
5.1
5.1
5.1
5.1 Support
Support
Support
Support
It is our priority to guarantee the functionality of our systems. This is ensured by a careful selection of
components, extensive inspection and test procedure. However, errors cannot be completely ruled out.
If you should have any problems with your unit, please do not hesitate to contact our hotline. We will
assist you immediately and without any complications.
You can reach our Support team at
Phone number
Phone number
Phone number
Phone number
E
E
E
E----Mail
+49-(0)641-96284-55
We will answer your questions or solve any problems you might have with your unit.
5.2
5.2
5.2
5.2 Configuration Card
Configuration Card
Configuration Card
Configuration Card
On the configuration card you’ll find all basic information of your system: At the front you see the
phone-no and the and the email-adresse of the tci support. At the head of the back is stated the serial
number, which is assigned only for your system. The number below is the device- or type number,
which are identical to our internal system description. In the next line you’ll find the breakdown of all
components that are embedded into your equipment.
5.3
5.3
5.3
5.3 Dispatch
Dispatch
Dispatch
Dispatch
The right packaging is the first step for a trouble-free dispatch of a device. Use only original tci-
packaging for your returns. Devices which are damaged by improper packaging can be excluded from
guarantee.
We suggest shipment by a haulage company, because we have the experience that the devices
become less damages.
Packaging information and a repair form you will get under www.tci.de/support
www.tci.de/support
www.tci.de/support
www.tci.de/support....
