Section 8
8-1
Model 336, 338, 339
Troubleshooting Guide
8
Troubleshooting Guide
Table 8-1
Problem
Probable Cause
Remedy
Page
Ref.
1. No product is being
dispensed with draw
valve open and the
machine in the Auto
mode.
a. Freeze-up in mix inlet hole.
a. Call a service technician to adjust the
mix hopper temperature.
---
b. Beater motor out on reset.
b. Reset the freezer.
c. The beater is rotating counterclockwise
from the operator end.
c. Contact a service technician to
correct rotation to clockwise from
operator end.
---
d. The circuit breaker is off, or the fuse is
blown.
d. Turn the breaker on, or replace the
fuse.
---
e. There is inadequate mix in the mix
hopper.
e. Fill the mix hopper with mix.
f. The air orifice is not installed.
f. Install air orifice in air tube.
g. Air tube is installed in the STANDBY
position.
g. Install the air tube in the AUTO
position.
2. The product is too stiff.
a. The viscosity needs adjustment.
a. Contact a service technician.
---
b. The air orifice is not installed.
b. Install air orifice in air tube.
3. The product is too soft.
a. Viscosity needs adjustment.
a. Contact service technician.
---
b. Not enough air space around unit (air-
cooled units).
b. Allow for adequate air flow across the
condenser.
c. Worn scraper blades.
c. Replace regularly.
d. Dirty condenser (A/C).
d. Clean monthly.
e. Mix is out of date.
e. Use only fresh mix.
---
f. Loss of water (W/C).
f. Locate cause of water loss and
correct.
g. Loss of refrigerant.
g. Call a service technician.
---
4. The mix in the mix
hopper is too cold.
a. The temperature is out of adjustment.
a. Call a service technician to adjust the
mix hopper temperature.
---
5. The mix in the mix
hopper is too warm.
a. The temperature is out of adjustment.
a. Call a service technician to adjust the
mix hopper temperature.
---
b. Missing or damaged mix hopper gasket.
b. Replace/install the gasket around the
mix hopper.
c. The mix hopper cover is not in position.
c. Place the cover in position.
d. The MIX light is not lit.
d. Press the MIX button.
e. The condenser is dirty.
e. Clean the condenser.
Summary of Contents for Freezemaster 336
Page 8: ...1 4 TO THE INSTALLER Model 336 338 339 To the Installer 1 Notes...
Page 18: ...4 6 OPERATOR PARTS IDENTIFICATION Model 336 338 339 Operator Parts Identification 4 Notes...
Page 22: ...5 4 USER INTERFACE Model 336 338 339 User Interface 5 Notes...
Page 38: ...9 2 PARTS REPLACEMENT SCHEDULE Model 336 338 339 Parts Replacement Schedule 9 Notes...
Page 42: ...10 4 LIMITED WARRANTY ON EQUIPMENT Model 336 338 339 Limited Warranty on Equipment 10 Notes...
Page 46: ...11 4 LIMITED WARRANTY ON PARTS Model 336 338 339 Limited Warranty on Parts 11 Notes...