Section 7
7-1
Model 810, 812, 820, 822, 828 Series
Troubleshooting Guide
7
Troubleshooting Guide
Table 7-1
Problem
Probable Cause
Remedy
1. One side of the grill will not heat.
The screen will display CALL SER-
VICE, NO HEAT IN ZONE (indi-
cates specific zone) and MAIN
POWER OFF & RETRY.
a. One of the power cords may have come
loose or unplugged from the wall during
cleaning.
a. Check the power
connection.
b. The restaurant circuit breaker may be off
or has tripped.
b. Reset the restaurant circuit break.
c. The contact is faulty.
c. Call a Taylor service technician.
d. The heater is faulty.
d. Call a Taylor service technician.
e. The high limit switch is faulty.
e. Call a Taylor service technician.
f. The solid state relay is faulty.
f. Call a Taylor service technician.
2. One heat zone will not heat. The
screen reads TOO COOL and
displays the specific zone.
a. The interface board is faulty.
a. Call a Taylor service technician.
b. The solid state relay is faulty.
b. Call a Taylor service technician.
c. The control harness is faulty.
c. Call a Taylor service technician.
3. One of the heat zones is
overheating. The screen reads
TOO HOT and displays the specific
zone.
a. The interface board is faulty.
a. Call a Taylor service technician.
b. The solid state relay is faulty.
b. Call a Taylor service technician.
4. The grill will not turn on when power
switch is placed in the ON position.
a. The restaurant circuit breaker may be off
or has tripped.
a. Reset the circuit breaker.
b. One of the power cords may have come
loose or unplugged from the wall during
cleaning.
b. Reconnect the cord.
c. The fuse in the control box is faulty.
c. Call a Taylor service technician.
d. The power switch is faulty.
d. Call a Taylor service technician.
5. The upper platen will not stay in the
Standby mode but will stay in the
COOK position.
a. Incorrect use of the STANDBY button.
The STANDBY button may have been
pressed twice too quickly.
a. Press the STANDBY button twice, 1
second apart, to lower the platen
into the Standby position.
b. Faulty wire connections.
b. Call a Taylor service technician.
6. The upper platen will not stay in the
Cook or Standby position.
a. Temperature is insufficient to satisfy the
indicator LEDs.
a. Wait until the LED indicators turn
green. This can happen during the
first 20 minutes after the grill has
been turned on, or after a water
cleaning.
b. The control harness is faulty.
b. Call a Taylor service technician.
c. The interface board is faulty.
c. Call a Taylor service technician.
d. The latch switch is faulty.
d. Call a Taylor service technician.
e. The latch solenoid is faulty.
e. Call a Taylor service technician.
f. The processor control is faulty.
f. Call a Taylor service technician.
g. The pneumatic system is faulty.
g. Call a Taylor service technician.
7. The upper platen will not stay in the
Cook position but will stay in the
Standby mode.
a. The product is out of specification.
a. Product must be within
specification (proper
thickness, shape, etc.).
b. The processor control is not set properly.
b. Call a Taylor service technician.
8. The upper platen opens too rapidly.
a. The orifice/check valve is incorrect or
missing.
a. Call a Taylor service technician.