Tandem t:slim X2, User Manual

Page: 190 / 198

Customer Technical Support:
(877) 801-6901 190
Chapter 20 – Technical Specifications
20.11 Returned Goods Policy
Any insulin pump product (“Pump”) that
was originally purchased from Tan-
dem Diabetes Care
®
, Inc. (“Tandem”)
or one of its authorized distributors
may be re-turned to Tandem only for
the following reasons: (1) during the
applicable warranty period (which is set
forth in the user guide for the Pump),
the customer experiences an issue
with the Pump that is covered by the
warranty set forth in the user guide for
the Pump, then Tandem will repair or
replace the Pump as provided under
the applicable warranty above, and
(2) during the thirty (30) day period
after the shipment of the Pump, if the
customer discovers that the Pump is
not suited for the customer based on a
valid, good faith medical reason which
has been confirmed by the customer’s
prescriber, then Tandem or the autho-
rized distributor will accept the return
of the Pump and provide a refund to
the customer and/or its insurance
company for the amount actually paid
for the Pump. Tandem will not accept
or be obligated to accept for return
any Pump that is not based on one
of the two reasons. To assure prompt
handling when returning a Pump, the
customer must first obtain a returned
materials authorization (RMA) number
from Tandem’s or its authorized distrib-
utor’s Customer Service Department.
This returned materials authorization
number must be clearly written on the
outer box. If Tandem or the authorized
distributor provides a label, the label
must be attached or taped to the outer
box. If no label is provided, Tandem
recommends shipping via insured
ground service with a tracking number.
Tandem is not responsible for lost or
damaged packages.
To obtain a returned materials authori-
zation (RMA) number and shipping ad-
dress, please contact Tandem Diabetes
Care Customer Technical Support at
(877) 801-6901.
Returns pre-authorized by Tandem’s
authorized distributors should be sent
to the distributor authorizing the return,
unless other instructions are provided.
Returns made without the returned
materials authorization number will be
returned to the customer, freight col-
to immediately terminate. This war-
ranty does not apply to insulin pumps
and other accessories. This warranty
is valid only in the United States. No
employee of Tandem or any other party
is authorized to make any warranty in
addition to those made in this Warranty.
The remedies provided for in
this warranty are the exclusive
remedies available for any warranty
claims. Neither Tandem nor its
suppliers or distributors shall be
liable for losses, liabilities, claims
or damages of any kind or nature
whatsoever, including, without
limitation, any indirect, incidental,
consequential, or special damages
of any kind caused by or arising out
of a defect in the product. All other
warranties, express or implied, are
excluded, including the warranties
of merchantability and fitness for a
particular purpose.