Tandem t:slim X2, User Manual

Page: 158 / 198

Customer Technical Support:
(877) 801-6901 158
Chapter 17 – t:slim X2 Pump Malfunction
17.1 Malfunction
If your t:slim X2 Pump detects a Pump
error, the MALFUNCTION screen
appears and all deliveries are stopped.
Contact Tandem Diabetes Care Cus-
tomer Technical Support.
Malfunctions notify you with 3 se-
quences of 3 notes at highest volume
and 3 vibrations. They repeat at regular
intervals until acknowledged by tapping
SILENCE ALARM .
PRECAUTION
ALWAYS check with your healthcare provider
for specific guidelines if you want or need to
disconnect from the pump for any reason.
Depending on the length of time and reason
you are disconnecting, you may need to replace
missed basal and/or bolus insulin. Check your
blood glucose before disconnecting from the
pump and again when you reconnect, and treat
high blood glucose (BG) levels as recommended
by your healthcare provider.
What will I see on the Screen? What does it mean?
Your t:slim X2 Pump detected a
Pump error and all deliveries have
been stopped.
How will the pump notify me?
3 sequences of 3 notes at
highest volume and 3 vibrations.
Will the pump re-notify me?
Yes, the pump will notify you every 3
minutes until you acknowledge the mal-
function by tapping SILENCE ALARM .
How should I respond?
Write down the Malfunction Code num-
ber that appears on the screen.
Tap
SILENCE ALARM
. The MALFUNC-
TION screen will remain on the pump
even though the alarm is silenced.
Contact Tandem Diabetes Care Cus-
tomer Technical Support at (877) 801-
6901 and provide the Malfunction Code
number that you wrote down.
MALFUNCTION
This pump cannot operate. Call
customer support immediately.
SILENCE ALARM
Call Customer Support:
1-877-801-6901
Malfunction #:
XXXXXXX