VIDEOLINQ BASIC TROUBLESHOOTING GUIDE – TANDBERG
PROBLEM: I have a black or blue screen.
POSSIBLE RESOLUTIONS:
1.
Are the monitor/s switched on and do they have power? (Check that the
monitors are turned on and that you have power. Each make and model will
have different indicator lights, but usually if a monitor is on you will see a
green or yellow light, if it is in standby the light will be red or orange, and if it is
turned off or not plugged in there will be no visible lights.)
2.
Press the main camera button on the remote control. (The Main Camera button is the first of the five gray
buttons across the top of the remote control. It has an image of a video camera. Pressing this will ensure that
you are sending an image of yourself, rather than possibly sending the laptop,
document camera, etc.)
3.
Are you on the right input? (Press the input buttons on the television remote control
until you see your VC image. These are usually HD15, HDMI1, HDMI2, Option1 and
Option2.)
PROBLEM: The remote control isn’t working.
POSSIBLE RESOLUTIONS:
1.
Are you pointing the remote directly at the VC system? (You may need to pick
the remote control up to ensure there is a clear line between the remote control and
the VC system. Make sure that there is nothing else in the way, e.g. a laptop, room
sign.)
2.
Replace the batteries.
PROBLEM: I’m seeing myself on both screens while in a call.
POSSIBLE RESOLUTION:
1.
Press the Self View button. (This should
bring the far end site back on your main
monitor.)
Input Buttons
Main Camera
4 AAA Batteries
Self View Button
Main Power Button
Power Light
