Troubleshooting /FAQ
My device on the app stays “Offline”: The added device needs 1 min to connect to Wi-Fi and the internet. If it
says offline for a longer time, please judge the problem by the Wi-Fi LED status.
Wi-Fi LED quickly blinks one time every second
Device failed to connect to your Wi-Fi. Perform a factory reset and enter the network information again starting
at step #3c.
Possible causes:
1.
Device is too far away from your Wi-Fi signal
2.
Incorrect Wi-Fi password
3.
Device cannot be added to the 5.Ghz Wi-Fi router (only works on 2.4 GHz Wi-Fi)
4.
Router is not MAC - open
Wi-Fi LED quickly blinks twice every second: Device has connected to Wi-Fi but failed to connect to server. Check
your network connectivity.
Failure to connect: Perform a factory reset (page 3).
I lost/broke the hand held remote. Can I buy a new one? Yes.
You will need access to the control box to pair it to your fan.
Optional: Wiring manual switches to operate the fan, bypassing the Wi-Fi control.
There are three wires located in the junction box hard mounted to the HV1600 Wi-Fi Box that will allow for
the use of
two
SP/ST (single pole / single throw) wall switches to bypass the Wi-Fi method of control.
When the manual switches are in use the fan cannot be turned off using the app or changed to low speed
if the speed switch is set to high speed. See wiring diagram below for wiring. Only a mechanical timer may
be used as an alternative control SP/ST switch.
20 Patterson Brook Road, West Wareham, MA 02576
774-678-4433 800-222-5932 774-678-4436
HV1600-RFwRR.1
HI/ON
LOW/OFF
ON/FAN ON
OFF/FAN OFF
CONTROL BOX
Use 14/3 or 12/3 Romex Cable
