Tally Dascom DT-330
User Guide V1.0
38
5 TROUBLESHOOTING
Your printer is extremely reliable, but occasionally problems may occur. This chapter provides
information on some of the common problems you may encounter and how you may solve them.
If you encounter problems that you cannot resolve, contact your dealer for assistance.
Read the following instructions before maintenance and avoid incorrect operation, so as to
prevent injury to you and damage to the printer.
5.1 Error Status
LED indications
Problem
Error LED
Paper LED
Solution
Print head is
overheated.
flash
off
Turn the printer off and wait some
minutes before you resume.
Print head is
lifted.
off
on
Press the print head down.
Paper end
off
on
Reload the paper roll.
Paper near end
off
flash
The roll paper is near end, the printer
can work normally, procure new paper
and load it when paper is used up.
Cutter jam
on
off
Reload the roll paper.
Printer cover is
open.
off
on
Close the Printer Cover.
Incorrect power
connection
off
off
Check the power supply cable
connections and the power outlet, and
correct them.
Power switch is
OFF.
off
off
Turn on the power switch.
PCB board is
damaged.
off
off
Contact your dealer for assistance.
