Tally Dascom 2810, User Manual

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User Guide Options and accessories
Problems with the print quality
Problem Corrective action
Print is too pale 1 The ribbon is used up or the ribbon cassette is not correctly
fitted. Refer to the section
Inserting the ribbon cassette .
2 The printhead to platen gap is not correctly set, refer to the
section
Setting the print head gap .
3 For printers with the AGA = ON: Enter a correction value <0.
See the section
Setting the print head gap .
Smudged print 1 The ribbon is damaged (e.g. frayed). Change the ribbon as
described in the section Inserting the ribbon cassette
.
2 The printhead gap is too small, increase the gap. See the
section
Setting the print head gap .
3 For printers with the AGA = ON: Enter a correction value >0
(correction value 0 to +10). See the section
Setting the print
head gap .
Prints undefined characters 1 Check that the interface plug is correctly connected to the
computer and to the printer.
2 Check that the proper emulation and the correct character
set (country, CG table or character set) is selected in the
Setup menu.
3 Check the length of the interface cable, see section
Interface specifications .
4 Set CX-bid in the advanced menu to Off , see section
Bidirectional parallel interface (CX-bid) .
5 Check that the printer is properly adapted to the computer
(configured). Refer to section
The control panel . Check the
parameter set in the Setup menu under Settings for
interfaces (I/O), and if necessary correct it.
The first line is not completely
printed out at the top Check the function FormAdj. Refer to the section First printing
position (FormAdj) .
Dots within characters are
missing 1 Check whether the ribbon is damaged, if necessary replace
it; see the section
Inserting the ribbon cassette .
2 Set the correct printhead gap.
3 Check whether the platen is damaged.
4 Check whether the printhead is damaged.
Only use genuine ribbon cassettes. In case of points
3 or 4, please contact your dealer.
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