Tait TM9100 Series P25 User Manual Download Page 123

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Troubleshooting 123

12 Troubleshooting

This section describes troubleshooting procedures,
and basic maintenance.

This section covers:

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About troubleshooting

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System error message

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When your radio won’t turn on

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Identifying the radio’s audible tones

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Viewing radio information

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Changing the radio ID

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Running diagnostics tests

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Removing the microphone

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General care

Summary of Contents for TM9100 Series P25

Page 1: ...TM9100 P25 Mobile Radios User s Guide MMA 00007 12 Issue 12 March 2016 ...

Page 2: ......

Page 3: ...ible tones 30 Using function keys to access frequently used features 32 Viewing the function key settings 32 Navigating the radio s menus 33 Using the Main menu 33 Accessing frequently used menus 34 3 Basic operation 36 Turning the radio on and off 37 Security lock on power up feature 37 Adjusting the speaker volume 38 Activating the external speaker 38 Locking and unlocking the keypad 39 Selectin...

Page 4: ...ceiving an individual call 60 Emergency calls 60 Making a phone call 61 Unconnected calls 62 Failsoft mode operation 63 Radio based failsoft 63 Infrastructure failsoft 63 Dynamic regrouping 64 6 Scanning 65 About scanning 66 Activating standard scanning 68 Activating background scanning 68 Changing the background scan group assigned to the function key 69 Activating in zone scanning 69 Activating ...

Page 5: ...y call 99 Activating emergency mode 100 About manual emergency operation 101 Making a manual emergency call 101 Receiving a manual emergency call 102 Canceling a manual emergency call 102 Accessing emergency location information 104 Using the Location menu 104 Using the Last stored menu 105 Loneworker monitoring 105 Activating loneworker monitoring 106 Responding to a loneworker alarm 106 Delaying...

Page 6: ...udible indicators 118 Changing the volume of keypress tones 118 Changing to quiet operation 119 Changing to silent operation 119 Changing the external alert option 120 Turning on backlighting 120 Turning backlighting on momentarily 121 Adjusting the backlighting level 121 Adjusting the display contrast 122 12 Troubleshooting 123 About troubleshooting 124 System error message 124 When your radio wo...

Page 7: ...ftware complies with the laws rules and regulations of the applicable jurisdictions Enquiries and comments If you have any enquiries regarding this document or any comments suggestions and notifications of errors please contact your regional Tait office Updates of manual and equipment In the interests of improving the performance reliability or servicing of the equipment Tait Limited reserves the ...

Page 8: ...requires that this product be disposed of separately from the general waste stream when its service life is over For more information about how to dispose of your unwanted Tait product visit the Tait WEEE website at www taitradio com weee Please be environmentally responsible and dispose through the original supplier or contact Tait Limited Tait Limited also complies with the Restriction of the Us...

Page 9: ...vent exceeding FCC RF exposure limits you must control the amount and duration of RF that you and other people are exposed to It is also important that you Do not remove the RF Exposure label from the radio Ensure this RF exposure information accompanies the radio when it is transferred to other users Do not use the radio if you do not adhere to the guide lines on controlling your exposure to RF C...

Page 10: ...osure to RF and comply with the maximum exposure limits for occupational controlled environments follow these guidelines Do not talk transmit on the radio more than the rated transmit duty cycle This is important because the radio radiates more energy when it is transmitting than when it is receiving While you are transmitting talking or sending data on the radio you must ensure that there is alwa...

Page 11: ...E C95 1 1992 Institute of Electrical and Electronic Engineers IEEE C95 1 1999 Edition European Directive 2004 40 EC on minimum health and safety requirements regarding the exposure of workers to the risks arising from physical agents electromagnetic fields This radio complies with the IEEE and ICNIRP exposure limits for occupational controlled RF exposure environments at operating duty factors of ...

Page 12: ...adio complies with Part 15 of the FCC Rules Operation is subject to the condition that this device does not cause harmful interference Radio frequency emissions limits in Canada This device complies with Industry Canada licence exempt RSS standard s Operation is subject to the following two conditions 1 this device may not cause interference and 2 this device must accept any interference including...

Page 13: ...as defined in 90 531 b 3 Itinerant channels as defined in 90 531 b 4 Use of encryption This radio complies with 90 553 a of 47 CFR This states that Encryption is not permitted on the nationwide Interop erability calling channels These channels are defined in 90 531 b 1 ii Radios using encryption must have a readily accessi ble switch or control to allow the radio user to disable encryption EMC reg...

Page 14: ...or radiocommunication in the Private Mobile Radio PMR or Public Access Mobile Radio PAMR services to be used in all member states of the European Union EU and states within the European Economic Area EEA Restrictions This product can be programmed to transmit on frequencies that are not harmonized throughout the EU EEA and will require a licence to operate in each member state This product can be ...

Page 15: ...facturer or its representative of any such electronic devices to determine whether electronic circuits in those devices will perform normally when the radio is transmitting Warning If you have a pacemaker immediately turn off the radio if you suspect it is interfering with the pacemaker If there is interference between your hearing aid and the radio please discuss an alternative solution with the ...

Page 16: ...pants An airbag may not perform to specification if obstructed by a radio Warning To avoid damage to existing wiring airbags fuel tanks fuel and brake lines or battery cables refer to the installation guide for the radio and to the vehicle manufacturer s manual before installing electronic equipment in the vehicle Using a handheld microphone or a radio while driving a vehicle may violate the laws ...

Page 17: ...sible for any damage resulting from vehicle failure that can be attributed to RF energy interfering with the vehicle systems Unapproved modifications or changes to radio The radio is designed to satisfy the applicable compliance regulations Do not make modifications or changes to the radio that are not expressly approved by Tait Failure to do so could invalidate compliance requirements and void th...

Page 18: ...tside these limits may cause the external temperature of the radio to rise higher than this standard permits 110 watt mobiles Do not place objects on the radio The heatsink needs a clearance of at least one inch 2 5cm and a free flow of air ...

Page 19: ...all alert Radio check Radio monitor Radio inhibit Radio uninhibit Talkgroups Priority call Recent calls Security Encryption Change all Preset keys Change keyset OTAR Rekey request Advanced Zeroize key Zeroize all Demo key Trunking Site lock Dynamic regrouping Band scan Repeater Hunt force Hunt toggle Repeater toggle Repeater Activate Emergency Acknowledge Last stored Radio settings See detailed me...

Page 20: ...l queuing Extra features Loneworker Alert settings Indicator level Keypress tones Quiet operation Silent operation External alert Display settings Backlighting Backlight level Contrast adjust Talk party ID RSSI Radio info Key settings Version info Radio FW Radio HW Head FW Head HW Radio ID Serial number Alias P25 IP address MDT IP address Advanced Edit groups ...

Page 21: ...sary safety information as well as instruction in the proper use of the product This user s guide uses the following types of alert Warning This alert is used when there is a hazardous situation which if not avoided could result in death or serious injury Caution This alert is used when there is a hazardous situation which if not avoided could result in minor or moderate injury Notice This alert i...

Page 22: ... Support website http support taitradio com Safety and Compliance Information supplied with each radio The same information is included in this user s guide Installation Guide covers installing TM9100 mobile radios microphones antennas emer gency switches and external alert devices Accessory installation instructions may be sup plied with an accessory ...

Page 23: ... radio s controls and indicators and explains how the radio menus are organized This section covers About P25 digital radios About the radio controls Understanding the radio display Understanding the radio indicators Using function keys to access frequently used fea tures Navigating the radio s menus ...

Page 24: ...verage in marginal reception areas Lack of static noise On digital networks there is no static noise even in low signal areas This lack of static is because your digital radio removes the noise from the call so that you hear only clear voice Coverage With digital networks a call remains clear and then drops off quickly at the border of a coverage area The reason for this is that a digital call is ...

Page 25: ...release to listen Volume control Rotate to change the speaker volume On off key Turn the radio on or off with a long press Left and right selection keys Action determined by the text above the selection key Scroll keys Scroll up and down through a list of menu options scroll left and right in messages or select the Quick Access menu Emergency key Activates emergency mode Function keys Programmed f...

Page 26: ...TT key as well as alphanumeric keys two scroll keys and left and right selection keys The PTT key the scroll keys and the selection keys all work in the same way as those on the radio control head see About the radio controls PTT key press to talk microphone left selection key scroll keys alphanumeric keys right selection key ...

Page 27: ...ork in the same way as those on the standard control head with the exception of the PTT and volume up and down keys The hand held control head also has two additional function keys scroll keys function key 3 volume up PTT key press to talk microphone status LEDs alphanumeric keys right selection key volume down function key 2 on off key function key 1 display function keys 4 to 6 left selection ke...

Page 28: ...a P25 trunking system Transmit your radio is transmitting Low power transmit Low power transmit your radio is set to transmit on low power Repeater talkaround your radio is operating in repeater talkaround mode or you are on a simplex channel Silent operation your radio s audible tones have been turned off Encryption your radio s transmissions are encrypted Scanning your radio is monitoring a grou...

Page 29: ...se indicators behave may be affected by the way your radio is programmed Status indicators Color Meaning Red transmit Glowing your radio is transmitting Flashing your transmit timer is about to expire Green receive Glowing the current channel is busy Flashing you have received a call or monitor is active Orange scanning Glowing your radio is scanning a group of channels for activity Flashing your ...

Page 30: ...e attempted is permitted Function activated A function has been turned on using either the Main menu or a function key One short low pitched beep Function deactivated A function has been turned off using either the Main menu or a function key One long low pitched beep Invalid keypress the action you have attempted is not permitted Transmission inhibited you have attempted to transmit but for some ...

Page 31: ...ns will now be at low power if the radio s temperature rises outside this range transmissions will be inhibited Turn off the radio and allow it to cool down Continuous low pitched tone Radio system error A system error has occurred and the radio may be inoperable Contact your radio provider Two long high low pitched tone pairs Synthesizer is out of lock The radio s synthesizer is out of lock on th...

Page 32: ...he function key settings Use the Main menu to check the features assigned to your radio s function keys 1 Press Menu and select Radio settings Radio info Key settings 2 In the Key Settings menu scroll through the list of function keys 3 Press Select to view details of the function associated with a particular function key The example shown is for a function key programmed to turn backlighting on a...

Page 33: ...er of menus each containing lists or submenus The menus available depend on the way your radio is programmed Using the Main menu To access the Main menu press the right selection key whenever Menu appears above it Use the scroll keys to move through the menu list When the menu you want is highlighted press Select to open the menu you have chosen Short key press Long key press F1 F2 F3 F4 Channel 1...

Page 34: ...s the left selection key These give you easy access to the menus you use most often Using the scroll key Quick Access menu There are two ways to use this Quick Access menu Use the scroll keys to scroll through a list of zones or channels Press the scroll keys and the Quick Access menu appears In this example the Channels menu is the Quick Access menu Use the scroll keys to go directly to the Chann...

Page 35: ...tion key Quick Access menu The text above the left selection key corresponds to the Quick Access menu for example Zones To use this Quick Access menu Press the left selection key and the associated menu appears Channel 12 Zone 11 Menu Zones ...

Page 36: ...bes the basic operation of your radio This section covers Turning the radio on and off Adjusting the speaker volume Activating the external speaker Locking and unlocking the keypad Selecting a zone Selecting a channel Limiting call time Checking recent calls ...

Page 37: ... powered up If the message Enter PIN appears in the display enter your assigned PIN personal identification number See Unlocking the radio below Locking the radio 1 Press Menu and select Radio settings Functions Lock radio Depending on how your radio is programmed you may be able to press a function key to turn radio lock on and off 2 Scroll to either On or Off and press Select The current setting...

Page 38: ...ecrease the volume The raised dot indicates the current volume setting Hand held control head Press to increase the speaker volume and to decrease the volume The volume control also changes the volume level of the radio s audible indicators Activating the external speaker An external speaker is used to increase the volume of the audio from the radio s standard speaker To check the current state of...

Page 39: ...er of keys that are locked depends on the way your radio is programmed If you receive a call while the keypad is locked press any key to answer To lock the keypad Press and hold the right selection key for about one second Depending on your radio model and the way it is programmed you may be able to use the left selection key to lock the keypad The message Keypad locked briefly appears in the disp...

Page 40: ...e in which it is currently operating in the following ways the name of the zone appears below the channel name in the default radio display or the zone icon appears as a letter in the top right corner of the display Other ways of selecting a zone You may also be able to use the following controls to select a zone left selection key see Using the left selection key Quick Access menu on page 35 scro...

Page 41: ...annel You may also be able to use the following controls to select a channel function key see Accessing frequently used menus on page 34 left selection key see Using the left selection key Quick Access menu on page 35 scroll keys see Using the scroll key Quick Access menu on page 34 Limiting call time Your radio may limit the amount of time you can talk transmit continuously This is known as the t...

Page 42: ...mmed you may be able to press a function key or use your Quick Access menu to select recent calls The most recent call is displayed at the top of the list If you have not participated in any calls since your radio was switched on the message No items in list appears in the display 2 Scroll through the list of recent calls until the call you want appears and then press Call The message Call briefly...

Page 43: ...ow to make and receive calls and use your radio in different repeater areas This section covers Making a call Making an individual call Understanding talkgroups Making an emergency call Receiving calls Communicating directly with other radios Checking that the channel is clear Using the radio in different repeater areas Hearing faint and noisy signals ...

Page 44: ...hone and release the PTT key when you have finished talking While you are transmitting the red LED glows and appears on the display 6 Finish your conversation as soon as possible and release the PTT key For a short time your radio may prevent you from making another call Making an individual call This feature is available for digital channels only To make a call to one person rather than a group o...

Page 45: ...have the following talkgroups Local talkgroups used by a specific agency to communicate within their own local agency It may even be made up of a county of public safety offi cers Regional talkgroups used by large state agen cies that have regional divisions Statewide talkgroups used by an agency to com municate with public safety members in another region Statewide talkgroups as their name sug ge...

Page 46: ...ss menu to go to the Talkgroup menu 2 Scroll through the list of talkgroups to the one you want and press Select 3 Press the PTT key to make a call to the currently selected talkgroup Making an emergency call For information about making and ending emergency calls together with a explanation of how your radio behaves in emergency mode see About emergency calls on page 96 and Standard emergency mod...

Page 47: ...he call list only the radio ID is shown Talkgroup calls will first display the name of the talkgroup While a party is talking the radio will also display the name or radio ID of the talking party Turning caller ID on and off Your radio may be programmed to allow you to turn the talking party ID on and off 1 Press Menu and select Radio settings Display settings Talk party ID 2 Scroll to either On o...

Page 48: ...dual call has been received Two medium beeps a two tone group call has been received Three short beeps a two tone super group call has been received A super group call is addressed to all radios in the fleet Press the PTT key and begin speaking Overriding two tone signaling You can override two tone signaling using a function key if your radio is programmed in this way Press the function key to ov...

Page 49: ...ater is busy While repeater talkaround is active all calls are made on your current channel s receive frequency Turning repeater talkaround on and off You can turn repeater talkaround on and off using a function key if your radio is programmed in this way Press the function key to turn repeater talkaround on The message Talkaround activated or deactivated appears and appears in the display Repeate...

Page 50: ...re you make a call Turning monitor on and off Using the microphone hookswitch Your radio may be programmed to turn monitor on whenever the microphone is removed from the microphone clip Monitor is turned off when the microphone is replaced Using the Main menu 1 Press Menu and select Radio settings Functions Monitor Depending on how your radio is programmed you may be able to press a function key t...

Page 51: ...selected for you to use This channel is known as the home channel and may be the channel you make and receive calls on While voting is active the orange LED glows and appears in the display Selecting a voting group Using a function key To use a function key to select a voting group Press the function key to select and activate a preset voting or scan group Using the Main menu To select a voting gr...

Page 52: ...ove from the voting group 2 Press the function key programmed for nuisance delete If the channel has been removed successfully the message Channel nuisance deleted briefly appears on the display The channel remains removed from the voting group until you either select another voting group or the radio is turned off and then on again The function key programmed to activate a voting group may be pro...

Page 53: ...en you want to hear everything that is being said on a channel even if it is hard to understand you can use the squelch override feature to force the mute open Turning squelch override on and off 1 Press Menu and select Radio settings Functions Squelch override Depending on how your radio is programmed you may be able to press a function key to turn squelch override on and off 2 Scroll to On or Of...

Page 54: ...tware license SFE and may not be available with your radio The features described in this chapter are only available for radios configured for P25 trunking operation This section covers About P25 trunking Checking that the system is available Making a talkgroup call Receiving a talkgroup call Making an individual call Receiving an individual call Emergency calls Making a phone call Unconnected cal...

Page 55: ...c channels are returned to the pool to be used for other calls This system means reduced waiting times to make calls Checking that the system is available When you first switch to a talkgroup configured for P25 trunking the radio attempts to access the network and register on a control channel If registration is successful the trunking system available icon appears in the display Registration is u...

Page 56: ... a system controller When this happens the radio enters site trunking mode and you will only be able to communicate with users within a single site While in site trunking mode the display shows Site Trunking and the radio sounds a repeating double beep The double beep continues until normal service is restored When access to the zone controller is available again your radio automatically returns t...

Page 57: ...tion of the radio behavior see Unconnected calls on page 62 To make a talkgroup call on a trunking system 1 Select the required zone Press Menu and select Zones Scroll to the zone you want and press Select Depending on how your radio is programmed you may be able to press a function key or use your Quick Access menu to select a zone Your radio now indicates the zone in which it is operating either...

Page 58: ...rt beeps speak clearly into the microphone and release the PTT key when you have finished talking While you are transmitting the red LED glows and appears in the display Receiving a talkgroup call To hear calls from other members of a talkgroup your radio must have that talkgroup selected or the talkgroup must be part of an active scan group For information about selecting a talkgroup see Making a...

Page 59: ...Individual call The person to whom you last made an individual call is highlighted Depending on your radio model and how it is programmed you may be able to dial the identity of the radio you want to call press a function key or use your Quick Access menu to select an individual call 2 Scroll to the person you want to call and press Select or press the PTT key The message Calling briefly appears 3...

Page 60: ...y to accept the call or Cancel to reject the call Emergency calls In an emergency you can summon help by sending an emergency call When an emergency call is initiated the radio enters emergency mode For more information on emergency mode see Standard emergency mode on page 98 Making an emergency call You can make and emergency call using the emergency function key or a hidden switch Press the func...

Page 61: ...vior see Unconnected calls on page 62 To make a phone call on a trunking system 1 Press Menu and select Phone call The phone call you last dialed appears in the display Depending on how your radio is programmed you may be able to press a function key or use your Quick Access menu to open the Phone Call menu 2 Scroll to the number or person you want to call or dial the required number using the alp...

Page 62: ...idual call The radio sounds five beeps followed by a repeating double beep You have selected a talkgroup that does not currently exist on the system Your display shows that you have lost service and no longer appears See Service is lost on page 56 The radio sounds two short beeps You have attempted to make an individual call to a radio that does not currently exist on the system You have attempted...

Page 63: ... No service After a short time your radio switches to a programmed conventional communications channel The radio remains on that channel until you select a trunked talkgroup with access to the trunking system Infrastructure failsoft Your radio receives a message from the trunking infrastructure to say that the trunking system is now operating in failsoft mode While in failsoft mode the display sho...

Page 64: ...ously using Dynamic regrouping The dynamic regrouping feature allows you to send a dynamic regrouping request to your dispatcher Your dispatcher can then reassign your radio to a special communications group Caution While you are operating on this group normal channel selection may be disabled To send a dynamic regrouping request Press Menu and select Trunking Dyn Regrouping When you press Select ...

Page 65: ... your radio and also how to view and edit scan group members This section covers About scanning Activating standard scanning Activating background scanning Activating in zone scanning Activating talkgroup scanning Making a call while scanning Suspending a channel from a scan group Editing a scan group ...

Page 66: ...activity is found the radio remains on that channel or talkgroup so that you can hear the activity and respond if necessary Once the activity has finished the radio begins searching again Some channels or talkgroups known as priority channels or talkgroups are scanned more often that others in the scan group Calls from priority channels or talkgroups take precedence over those from non priority gr...

Page 67: ... P25 conventional and ana log channels and may include some voting groups in zone scanning P25 conventional and analog channels and P25 trunked talkgroups talkgroup scanning P25 trunked talkgroups and may include some P25 conventional and analog channels For information about viewing and editing scan group membership see Editing a scan group on page 72 ...

Page 68: ...you want and press Select Activating background scanning A background scan group scans the group members as well as the current channel selected on the radio The group member channels can include conventional channels P25 or analog across zones and can also include one or two voting groups Background scanning provides more flexibility than standard scanning as the radio user can select a current c...

Page 69: ...e s channels and automatically starts scanning channels from the new zone In zone scanning is useful when scanning conventional channels and trunked talkgroups from within the selected zone and zones are used to separate different geographic regions or work roles As you change to a new region or role you can change to another zone and the radio will automatically start scanning channels or talkgro...

Page 70: ...tional channels This may result in delayed or even missed calls Talkgroup scanning is useful if you need to operate across multiple trunked talkgroups When talkgroup scanning is activated the currently selected talkgroup or channel is temporarily included in the scan group If you change zones the radio continues to monitor group members as well as the currently selected talkgroup or channel from t...

Page 71: ... predetermined channel e g your dispatcher your radio calls the channel where activity was last detected your radio calls the last free channel 3 When the called party responds proceed with your conversation Suspending a channel from a scan group If a group member is busy for a long time and you do not want to hear the conversation you may be able to use the function key programmed for nuisance de...

Page 72: ... 1 Press Menu and select Radio settings Functions Advanced Edit groups Depending on how your radio is programmed you may be able to press a function key or use your Quick Access menu to select the Edit Groups menu The Edit Groups menu lists all scan groups programmed for your radio 2 Scroll to the group that you want to view or edit press Select 3 In the Edit Group menu select from the following o...

Page 73: ... or changing a group s transmit or priority channels Icon Meaning This channel is used to transmit on when there has been no recent activity You cannot delete this channel it will not appear under Delete channel This channel is the group s first priority channel You cannot delete this channel it will not appear under Delete channel This channel is the group s second priority channel You cannot del...

Page 74: ...r is explained in the example below Adding a channel to a group 1 In the Radio settings menu select Edit groups and select a scan group Press Select 2 In the Edit Group menu select Add channel and press Select A list of channels that are not group members appears 3 Select the channel you want to add and press OK Edit group Group members Add channel Select Back Group members A Channel 1 A Channel 2...

Page 75: ...enu 1 In the Radio settings menu select Edit groups and select a scan group Press Select 2 In the Edit Group menu select Delete channel and press Select A list of group members that are able to be deleted appears 3 Select the channel you want to delete and press OK For all types of scanning except standard scanning if your radio is programmed to use the scroll keys to scroll through a list of chan...

Page 76: ...lect the new transmit channel and press OK The transmit channel remains changed even after the radio is turned off Changing a group s first or second priority channel 1 In the Radio settings menu select Edit groups and select a scan group Press Select 2 In the Edit Group menu select Change P1 or Change P2 and press Select The current priority channels are identified by the or icons beside the chan...

Page 77: ...ervices that may be available on your radio This feature is controlled by a software license SFE and may not be available with your radio This section covers Messages Status update Status request Call alert Radio check Radio unit monitor Radio inhibit and uninhibit ...

Page 78: ...ou are sending the message must have the same message programmed in order to read and display your message Sending a message You may be able to send your message to a predetermined person or to the dispatcher administering the current talkgroup or to a person of your choice Sending a message to a predetermined person or talkgroup administrator 1 Press Menu and select Services Messages 2 Select the...

Page 79: ... press a function key or use your Quick Access menu to select messages 2 Select the message you want from the message list 3 Press Select 4 Select the message recipient from the list and press Send A message showing the destination briefly appears in the display The red LED glows and a message may be displayed to advise you whether the message has been sent successfully or not If an acknowledgemen...

Page 80: ...annel When you send a status message you are also setting your status which the dispatcher may be able to check by interrogating your radio You can change your status at any time by selecting another status message and sending it See Status request on page 81 To send a status update 1 Press Menu and select Services Status update Depending on how your radio is programmed you may be able to press a ...

Page 81: ...nal channels You can find out what another radio user is currently doing by asking their radio to send you a status update To send a status request 1 Press Menu and select Services Status request 2 Select the status request recipient from the list 3 Press Send to A message showing the destination appears in the display The red LED glows briefly If the request was successful a message showing the s...

Page 82: ...io on a trunk channel on the same network If you are on a P25 conventional channel you can send a call alert to any other radio on the same conventional channel To send a call alert page 1 Press Menu and select Services Call alert 2 Select the radio you want to page 3 Press Send to A message appears in the display The red LED glows and a message may be displayed to advise you whether the call aler...

Page 83: ...5 conventional channels If you want to find out whether a particular radio is available on the system you can use the radio check feature This sends a radio check message to the radio unit you have specified 1 Press Menu and select Services Radio check 2 Scroll to the radio you want to check 3 Press Send to The red LED glows and a message showing the destination appears in the display If the radio...

Page 84: ...hannels operating in conventional mode and for radios configured for dispatcher operation The radio unit monitor feature can be used when you are concerned about the safety of a radio user on your system When you send a radio unit monitor request to a radio it calls you back without giving any indication that it is making a call You can hear any activity near the radio for up to 20 seconds Sending...

Page 85: ...in conventional mode and for radios configured for dispatcher operation If you want to make another radio on the system inoperable you can use the radio inhibit feature This feature is also known as stun To the user of the inhibited radio it appears as though the radio has turned off The radio remains inoperable even if it is turned off and then on again The radio cannot return to operation until ...

Page 86: ...u wish to make operable 3 Press Send to The red LED glows and a message appears in the display If the radio has been successfully returned to operation an acknowledgement message is displayed If an acknowledgement is not received from the recipient s radio you will have the option of either canceling or resending the request Sending inhibit to Car 2 Cancel Ack received OK Radio uninhibit Car 2 Car...

Page 87: ... on your radio This feature is controlled by a software license SFE and may not be available with your radio This section covers About location information About location statuses Viewing location information Sending location information Receiving and logging location information Accessing logged location information ...

Page 88: ...up to send or receive and log location information About location statuses In the Own location screen location status information appears at the top right of the display Status information shown on a hand held control head is shown in brackets tracking Trk the receiver is displaying up to date satellite information stored the receiver is having trouble connecting to satellites and the radio is dis...

Page 89: ...ing 321025 Northing 5812578 Exit Zone UTM zone number Easting and Northing Raw Universal Transverse Mercator UTM Cartesian coordinates Location tracking S 43 29 00 0 E 172 33 05 0 Exit Latitude and longitude in degrees minutes and decimal seconds Location tracking S 43 29 000 E 172 33 083 Exit Latitude and longitude in degrees minutes and decimal minutes to three decimal places Location tracking S...

Page 90: ...rmation each time you press or release the PTT key This feature can be turned on or off using the Send On PTT menu and may be active when the radio is first turned on To turn Send on PTT off or on Location tracking Altitude 34m Exit The radio s altitude in metres above or below mean sea level MGA tracking Zone 29N PJ264837 Exit MGA Map Grid of Australia coordinate system Zone UTM zone number PJ Th...

Page 91: ...channel or to your dispatcher depending on how your radio is programmed 1 Press the function key programmed for Own Location Alternatively press Menu and select Location Svs Own location The current location of the radio appears on the display 2 Press Send The message Location sent briefly appears in the display Location Svs Send Logs Send on PTT Select Back Send on PTT Off On Select Back Send Exi...

Page 92: ...location details of up to 10 radios will be available until the radio is turned off Updated information from a previously logged radio is automatically stored by your radio without first being viewed To display and log the received location of a radio 1 Press View The location information appears in the display 2 Press Add to add the the radio to your Team Locations The message Terminal added brie...

Page 93: ...o Accessing Team Locations You can use the Team Locations menu option to display the latest location information received by added devices To view a radio s logged location information 1 Press Menu and select Location Svs Team Locations 2 Scroll to the radio you want and press Options 3 Select View The latest location information available for that radio appears 4 Use the up and down scroll keys t...

Page 94: ...10 entries will be available To view the Recent Contacts information 1 Press Menu and select Location Svs Recent Contacts 2 Scroll down to the contact you want and press View The latest location information available for that radio appears 3 Use the up and down scroll keys to view the location display options that have been configured Recent Contacts Truck 3 Car 1 View Back Back Zone 31 valid East...

Page 95: ... section describes how to make different types of emergency calls This section covers About emergency calls Making a priority call Standard emergency mode About manual emergency operation Accessing emergency location information Loneworker monitoring ...

Page 96: ...group Calls made when the priority call feature is turned on are flagged as emergency calls For further information see Making a priority call on page 97 Standard emergency call When an emergency call is initiated the radio enters emergency mode For further information see Standard emergency mode on page 98 Manual emergency call Digital channels only Emergency is activated and your radio sends an ...

Page 97: ...sage to the current talkgroup Any calls you make while the priority call feature is turned on are flagged as emergency calls To turn the priority call feature on and off 1 Press Menu and select Priority call Depending on how your radio is programmed you may be able to press a function key to turn priority call on and off 2 Scroll to On or Off and press Select Priority call On Off Select Back ...

Page 98: ...9 Stealth and non stealth emergency modes Your radio is programmed to operate in one of these ways Stealth you often work in situations where you do not want an assailant to know that you have acti vated emergency mode For this reason the radio is silent and the display remains unchanged there is no indication that the radio has entered emergency mode An optional feature of stealth emergencies is ...

Page 99: ...continually sends emergency alerts to the dispatcher until a response is received Details of your location may also be sent if this feature is available for your radio The radio alternately transmits and receives so the dispatcher can hear what is happening in the vicinity of your radio Non stealth emergencies end once this phase is complete or when you end emergency mode Stealth emergencies only ...

Page 100: ...er or another predetermined radio user During emergency mode the radio will behave as described in What happens during an emergency call on page 99 Warning If your microphone is removed or damaged by an assailant you still may be able to communicate with the dispatcher using the concealed microphone This microphone is hidden behind the speaker and can only be used during emergency mode if your rad...

Page 101: ... make and receive voice calls while emergency information is being sent but your radio does not display caller details Making a manual emergency call Warning You will not be able to make a voice call on the channel until the 3 second emergency alarm has finished 1 Press and hold the emergency key for longer than three seconds The radio gives three short beeps rising in pitch Emergency appears in t...

Page 102: ...ocation appears in the display Canceling a manual emergency call If the emergency situation has been resolved the manual emergency call can be canceled either by you or another member of your group Canceling an emergency call you have made Press and hold the emergency key for longer than three seconds The message Emergency canceled appears in the display Your radio now returns to the channel that ...

Page 103: ...acknowledge the duress emergency call This acknowledgement cancels the call 1 Press Menu and select Emergency Acknowledge The name of the radio that initiated the emergency call appears in the display 2 Press Send to cancel the manual emergency call from that number The message Emergency ack sent briefly appears in the display Emergency Acknowledge Last stored Select Back Acknowledge NWBE22M1 Send...

Page 104: ...ble even if the radio is turned off and then on again To access the location information either press Location or use the Last Stored menu Using the Location menu 1 Press Location to display the current location of the radio 2 Use the scroll keys to view more location information 3 Press Exit to return to the previous display Emergency NWBE22M1 Menu Location Zone 59 valid Easting 321025 Northing 5...

Page 105: ... be switched on and off by the user using a programmed function key or the menu A loneworker alarm is activated if there has been no user activity for a predetermined time When the predetermined time has expired an audible warning is given and you have a predetermined time to respond to the loneworker situation If you are unable to respond the radio either enters emergency mode or in trunked mode ...

Page 106: ...splay indicates the remaining activity timeout Responding to a loneworker alarm You hear a beep indicating that the radio is expecting a response from you to acknowledge that you are safe The message Loneworker awaiting and a horizontal scroll bar appear indicating the remaining time until an emergency action is triggered Press any key Otherwise the radio will activate emergency mode or in trunked...

Page 107: ...rogrammed which allows you to press a scroll key within a programmed time usually 10 seconds after the response time expires to delay the emergency action You now have the opportunity to turn the radio off and on to cancel the loneworker alarm The emergency action can be delayed only once Channel 12 Zone 11 Menu emergency entry delay timeout ...

Page 108: ... controlled by a software license SFE and may not be available with your radio This section covers About encryption Encrypting calls Making an encrypted call Receiving an encrypted call Changing the radio s encryption key Removing encryption keys from the radio Updating encryption keys over the air Using an encryption demonstration key ...

Page 109: ...ming call matches the key used to encrypt your outgoing calls on that channel Note that encryption does not need to be turned on for the radio to unmute For example you are encrypting your outgoing calls using encryption key 7 Although key 1 and key 2 are also stored in your radio your radio has been programmed so that it will only unmute for incoming calls encrypted using key 7 Encrypting calls Y...

Page 110: ... channel or group you wish to call 2 Check that encryption is on is showing in the display 3 Press and hold the PTT key to transmit The name of the encryption key that your radio is using for the transmission may briefly appear in the display While you are transmitting the red LED glows and appears in the display Receiving an encrypted call When you receive an encrypted call your radio unmutes and...

Page 111: ... to use the Change All menu to change the encryption key that encrypts your outgoing calls You can then use the Preset Keys menu to change the encryption keys back to the default encryption key for each channel Warning Once you change the encryption key it may also automatically update the encryption keys used to encrypt calls on other channels Changing the transmit encryption key 1 Press Menu and...

Page 112: ...selected briefly appears in the display Changing the encryption keyset It may be possible for you to change the encryption data associated with the encryption keys loaded in your radio 1 Menu and select Security and select Security Change keyset 2 Scroll to 01 or 02 and press Select The message Keyset selected briefly appears in the display Security Preset keys Change all Select Back Change keyset...

Page 113: ...ly deleted from your radio Deleting an encryption key 1 Press Menu and select Security Advanced Zeroize key 2 Scroll to the key you want and press Select The message Single key zeroized briefly appears in the display Deleting all encryption keys 1 Press Menu and select Security Advanced Zeroize all The message Zeroize all keys appears in the display 2 Press OK and the message All keys zeroized bri...

Page 114: ... message Rekey request ack appears in the display If there is no response to the rekey request the message Rekey request timeout appears Using an encryption demonstration key Your radio may be programmed with an encryption demo key The demo key is used to demonstrate the way encryption operates without the need to load secure encryption keys into the radio Activating the demo key 1 Press Menu and ...

Page 115: ...ng an encrypted call on page 110 Receiving an encrypted call using the demo key Once the demo key is activated on your radio the radio unmutes when you receive a call encrypted using the demo key and you can hear clear speech The identity of the caller appears in the display along with the encryption key name Note that you do not need to have encryption turned on to be able to hear an encrypted ca...

Page 116: ...ou can customize your radio This section covers Reducing power consumption Changing the volume of all audible indicators Changing the volume of keypress tones Changing to quiet operation Changing to silent operation Changing the external alert option Turning on backlighting Adjusting the display contrast ...

Page 117: ...duce the drain on your vehicle battery by transmitting at low power When low power transmit is turned on appears in the display and calls are made at low power rather than at the programmed power setting Some channels may always transmit at low power To turn low power transmit on or off for all channels 1 Press Menu and select Radio settings Functions Low power tx Depending on how your radio is pr...

Page 118: ...he level of indicators 2 Scroll to High or Low and press Select Changing the volume of keypress tones Whenever you press the radio keys the keypress tones give you an audible indication as to whether or not your action is allowed A short medium pitched beep indicates that an action is allowed A long low pitched beep indicates that the action is not allowed To change the volume of your radio s keyp...

Page 119: ... On or Off and press Select Changing to silent operation When silent operation is on all the radio s audible tones are turned off and only channel traffic can be heard To turn silent operation on or off 1 Press Menu and select Radio settings Alert settings Silent operation 2 In the Silent Operation menu scroll to either On or Off and press Select Depending on how your radio is programmed you may b...

Page 120: ...nd off 2 Scroll to either On or Off and press Select Turning on backlighting Whenever a key is pressed or a call is received the keypad and display light up automatically Backlighting only remains on for a few seconds unless there is further radio activity When backlighting is turned on it remains on until the setting is changed to Off regardless of radio activity To turn backlighting on or off 1 ...

Page 121: ...tion key may be programmed so that a short key press turns backlighting on momen tarily and a long key press turns backlighting on and it remains on until there is a further long key press Adjusting the backlighting level The radio s display can also be make either darker or lighter to suit your working conditions To change the level of the backlighting 1 Press Menu and select Radio settings Displ...

Page 122: ...the lighting conditions that you are working in 1 Press Menu and select Radio settings Display settings Contrast adjust 2 Use the scroll keys to adjust the display contrast to the level you want 3 Press Save to save this setting Select Back Display settings Contrast adjust RSSI Use scroll keys to adjust Save Cancel ...

Page 123: ...ng procedures and basic maintenance This section covers About troubleshooting System error message When your radio won t turn on Identifying the radio s audible tones Viewing radio information Changing the radio ID Running diagnostics tests Removing the microphone General care ...

Page 124: ...the control head do not light up when the radio is turned on it is probable that power is not reaching the radio Check the following Is the power connector firmly plugged into the rear of the radio Are the in line fuses in good condition Is the power cable securely connected to the vehi cle battery or power supply If all appears to be in order but your radio still fails to operate properly contact...

Page 125: ...our radio using the PTT key not with hand held control head 1 Turn off the radio 2 Hold down the PTT key and turn on the radio The firmware and hardware versions and your radio s frequency band is briefly displayed Changing the radio ID You can change the radio ID if the current ID is not correct To change the radio ID your radio must have alphanumeric keys 1 Press Menu and select Radio settings R...

Page 126: ...o limit interference and reduce the impact of audio artefacts Display freq Displays the transmit and receive frequencies of the current channel Also displays the channel status CNV TCH CCH1 and the mode ANA PH12 If the radio is scanning this information may not be available GPS NMEA data Displays the last raw data received from a GPS antenna receiver connected to the radio The radio will display a...

Page 127: ...e indicated with an asterisk and up to six detected adjacent sites with received signal strength RSSI information Tone test Generates an audible tone for the duration of the test Tx 1011 Transmits a tone of 1011HzHz on the current P25 channel Tx 1011 Cal Transmits a 1011HzHz tone on the current channel with a bit error rate BER of 5 Tx power test Displays hardware related information while the rad...

Page 128: ... head is sealed against water dust and other environmental hazards 2 Repeat to expose another corner 3 Pull the exposed corners back and slide the grommet up the cable to reveal the microphone plug 4 Remove the plug from the microphone socket General care Your radio requires no regular maintenance other than ensuring that all the cables and connections are secure and that no damage has occurred to...

Page 129: ... of frequencies used to transmit and receive radio signals In a P25 trunking system a channel is a group of radio users control channel In a P25 trunking system the control channel is used by the trunking site to let the radio units in the site s coverage area know when they can transmit their call information conventional operation In conventional operation the radio is tuned to a programmed chan...

Page 130: ...mmunications Commission an independent United States government agency that regulates interstate and international radio communications L LED Light Emitting Diode a device that is able to emit light M mute A mute controls the circumstances under which a received signal is passed to the radio s speaker For example when a signal is received by the radio the mute may remain closed if the signal is no...

Page 131: ...ject25 org for further information R repeater A repeater is a relaying site usually situated above a city or town The repeater extends the range of radio communications by receiving and re transmitting signals received from radios RF Radio Frequency the part of the electromagnetic spectrum that is suitable for radio transmissions The frequency of the RF signal is described in terms of the number o...

Page 132: ... use in a new call trunking operation In trunking operation the trunking system manages the communications channels used by the radio and shares a number of channels among a large number of radio users V valid signal A valid signal is a signal that the radio responds to by unmuting the receiver A signal may be valid for example when it is stronger than a minimum level or has special signaling that...

Page 133: ...51 channel conventional priority 66 cleaning radio 128 compliance information 9 concealed microphone 100 control channel registration 55 64 conventional operation individual calls 44 talkgroups 45 D deleting nuisance channels from groups 71 demo key 114 digital alias 101 dispatcher operation radio uninhibit 85 status request 84 85 display contrast 122 icons 28 distress beacons frequency band reser...

Page 134: ...call tone See audible tones individual calls conventional 44 individual calls trunking 59 infrastructure failsoft 63 invalid keypress beep 30 in zone scan activating 69 changing group membership 65 K keep alive ending 100 explained 98 key press long and short explained 25 keypad microphone 26 keypress invalid 30 tones See audible tones L lighting conditions adjust display for 122 location informat...

Page 135: ... 38 version 125 radio check 83 radio controls 25 radio display error messages 124 radio frequency RF energy causing electronic devices to malfunction 15 compliance with exposure standards 11 controlling exposure to 10 radio unit ID 47 98 radio not turning on 124 radio based failsoft 63 radio monitor request 84 recent calls 42 red LED 29 related documentation 22 repeater talkaround 49 radio display...

Page 136: ...it timer 41 troubleshooting 124 trunking operation about 55 control channel 55 64 dynamic regrouping 64 failsoft mode 56 63 individual calls 59 infrastructure failsoft 63 no service indicators 56 phone calls 61 radio based failsoft 63 registration unsuccessful indicators 55 site controller 56 site trunking mode 56 system controller 56 talkgroup call 57 traffic channel 55 trunking system about 55 s...

Page 137: ...5 CE Véase también www taitra dio com eudoc fi Suomi Tait Limited vakuuttaa täten että TMAB1E TMAH5E tyyppinen laite on direktiivin 1999 5 EY oleellisten vaatimusten ja sitä koskevien direktiivin muiden ehtojen mukainen Katso www taitradio com eudoc fr Français Par la présente Tait Limited déclare que les appareils TMAB1E TMAH5E sont conformes aux exigences essentielles et aux autres dispositions ...

Page 138: ...ation that specifies technical and performance features and capabilities user operation and training manuals for the Software and all physical or electronic media upon which such information is provided Executable Code means Software in a form that can be run in a computer and typically refers to machine language which is comprised of native instructions the computer carries out in hardware Execut...

Page 139: ...ing to Licensee and of Licensee s use of the Software and Documentation Tait and Licensee enter into this Agreement in connection with Tait delivery of certain proprietary Software and or products containing embedded or pre loaded proprietary Software SECTION 3 GRANT OF LICENSE 3 1 Subject to the provisions of this Agreement and the payment of applicable license fees Tait grants to Licensee a pers...

Page 140: ...tation as it may reasonably require for the internal use of the Software 4 3 Unless otherwise authorized by Tait in writing Licensee will not and will not enable or allow any third party to i install a copy of the Software on more than one unit of a Designated Product or ii copy or transfer Software installed on one unit of a Designated Product to any other device Licensee may temporarily transfer...

Page 141: ...se efforts will involve either replacing the media or attempting to correct significant demonstrable program or documentation errors or Security Vulnerabilities If Tait cannot correct the defect within a reasonable time then at Tait option Tait will replace the defective Software with functionally equivalent Software license to Licensee substitute Software which will accomplish the same objective ...

Page 142: ...to any third party nor permit any party to do so Licensee will on request make available evidence reasonably satisfactory to Tait demonstrating compliance with all the foregoing SECTION 8 TERM AND TERMINATION 8 1 Licensee s right to use the Software and Documentation will commence when the Designated Products are supplied by Tait to Licensee and will continue for the life of the Designated Product...

Page 143: ...encumber or sell its rights in any Software without prior notice to or consent of Licensee 11 4 GOVERNING LAW This Agreement shall be subject to and construed in accordance with New Zealand law and disputes between the parties concerning the provisions hereof shall be determined by the New Zealand Courts of Law Provided however Tait may at its election bring proceedings for breach of the terms her...

Page 144: ...it may replace the invalid or unenforceable provision with a valid and enforceable provision that achieves the original intent and economic effect of this Agreement 11 11 CONSUMER GUARANTEES Licensee acknowledges that the licenses supplied in terms of this agreement are supplied to Licensee in business and that the guarantees and other provisions of prevailing consumer protection legislation shall...

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Tait TM9100 Series P25, User Manual

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