Tadiran Telecom FlexSet 280S User Manual Download | Manualshive

Page: 59 / 253

background image

Station Features

51

FlexSet 120S/280S User Guide

ACD and UCD Hunt Groups

ACD and UCD Hunt Groups

An ACD/UCD group is a number of stations operating together for the purpose of automatic call distribution. The
ACD/UCD groups form the building blocks for modern call centers. The Automatic/Uniform Call Distribution
Systems improve incoming call handling by queuing and routing callers. They are used in businesses handling a large
volume of incoming calls. ACD/UCD systems prevent from giving busy tone to incoming callers. They encourage
callers to wait rather than ring elsewhere.
The incoming calls are distributed among a group of agents. Agents can log in or out of the group. When all lines are
in use, an announcement plays for callers waiting in queue. If the queue is full, calls are routed to a predetermined
telephone number.
Calls incoming to an ACD/UCD group are answered by free agents, according to system wide defined rules. The
most commonly rule used by an ACD is for the longest waiting call to be answered by the agent who has been
waiting for a call for the longest period of time. UCD groups do not provide call distribution to the longest waiting
staff. The UCD system automatically delivers each incoming call to the next available agent's line.

«
...
57
58
59
60
61
...
»

Summary of Contents for FlexSet 280S

Page 1: ...FlexSet 280S and 120S User Guide The flexible way to communicate FlexSet Ver 3 xx Coral Ver 14 66 ...

Page 2: ...reof nor for the rights of third parties which may be effected in any way by the use thereof Any representation s in this document concerning performance of the Manufacturer s product s are for informational purposes only and are not warranties of future performance either express or implied The Manufacturer s standard limited warranty stated in its sales contract or order confirmation form is the...

Page 3: ...0Bs 6 FlexSet 280S with PEX Module Bottom Side and Rear View 7 FlexSet 280S with APA Module Bottom Side and Rear View 8 FlexSet Component Descriptions 9 Handset Hook and Telephone Number 11 Desk Elevation Installation 12 Wall Mounting 13 Using the FlexSet Display 14 Using the Fixed Keys 15 Operating the FlexSet 16 Using the FlexSet Telephony Features 17 Using the System Defined Fixed Keys 18 Secon...

Page 4: ... Disconnect 23 Volume Adjustment 24 Ring Adjustment 25 Making Calls 26 Making Internal Calls 27 Internal Upon Hearing Ringback Tone 27 Internal Upon Hearing Reorder Tone 28 Internal Upon Hearing Busy Tone 29 Internal During a Call 31 Internal During a Break In 32 Making External Calls 33 When Making External Calls 33 External Upon Hearing Ringback Tone 35 External Upon Hearing Busy Tone 37 Externa...

Page 5: ...o Set Relocate Temporary 58 Boss Groups 59 Boss Groups Using 60 Boss Groups Privacy 61 Boss Groups Exclusive Hold 62 Boss Groups Call Forwarding 64 Call Forwarding 66 Call Log 70 Call Pickup 72 Caller ID Control 73 Calls Waiting Receiving 74 Camp On Call Back 75 Conference Multi Party Calls 77 Conference Calls Meet Me 77 Conference Calls Conference Multi Party Lock 78 Conference Calls Conference V...

Page 6: ...8 Group Calls Joining 99 Group Calls Adding Participants 100 Group Calls Submitting Request to Speak 101 Group Calls Controlling Permission to Speak 102 Group Calls Forced Release of a Participant 103 Group Calls Forced Release of an Entire Group Call 103 Help Requesting 104 Help Answering 105 Hold 106 Individual Remote System Services Freedom IRSS 107 Malicious Call Trace 115 Messages Options 116...

Page 7: ...46 Redial 149 Relay Accessory 152 Reminder 153 Room Status 154 Series Call 155 Setup 156 Setup Telephony Features 157 Setup Call Log Zip Tone Version 162 Silent Monitoring 164 Transfer Xfer 166 Transfer Split Call 169 Transfer Broker Consultation 3 Way Conference Call 171 Turret 175 Wakeup 180 Whisper Paging 181 Attendant Features 183 Attendant Call Forward 186 Attendant Malicious Call Trace 188 ...

Page 8: ...ndant Room Status 189 Attendant WakeUp 190 Call Charge 192 Station Setup Features 194 System Features 196 Trunk Setup Features 203 Appendix A Glossary Appendix B Tones Appendix C ISDN Cause Numbers Appendix D Feature Codes and Soft Key Descriptions Index ...

Page 9: ...ion are provided on an extension station basis Feature allocation may also be redefined to suit changing working stations or adapted to your individual requirements by your system administrator Not every feature in this guide may have been installed in your system or at your extension Check with your system manager for a list of the specific features installed This User Guide provides a full descr...

Page 10: ...use Navigator keys up down right left navigator keys to find and select an item from the display The instruction Enter indicates that the user should press the ENTER key above navigator keys to initiate the action The instruction Choose indicates that the user should combine the Navigator right left keys and Enter actions to choose and actuate an option Pressing an option s soft key also chooses a...

Page 11: ...Introduction 3 FlexSet 120S 280S User Guide Related Documentation Related Documentation Attendant Console User Guide FlexSet 280 280D 280D Z 120 120D and 120L User Guide PI Database Reference Manual ...

Page 12: ... electronic ringer Handset Microphone 6 user programmable keys with LED indicators for dial number or telephony features Display panel 3 lines 24 characters each Ring and Message waiting lamp 3 soft keys Dial pad key pad 4 system defined fixed keys identical function to all keysets in the system programmable Navigator keys Removable Faceplate 4 fixed keys ...

Page 13: ... keys 4 fixed keys Removable Faceplate Dial pad key pad Handset Loudspeaker voice announcer electronic ringer 22 user programmable keys with LED indicators for dial number or telephony features Display panel 3 lines 40 characters each Navigator keys 4 system defined fixed keys identical function to all keysets in the system programmable Microphone ...

Page 14: ...et 280S with three FlexSet 40Bs Volume buttons Display panel 5 soft keys Ring and Message waiting lamp Dial pad key pad Navigator keys 4 fixed keys Microphone 4 system defined fixed keys Loudspeaker Handset 142 user programmable keys with LED indicators for dial number or telephony features ...

Page 15: ... PEX Module Bottom Side and Rear View LINE DC 1st Handset RJ 45 jack for optional FlexSet 40B Right side view Rear view Power Supply 24 to 48 VDC RJ 11 jack telephone line to Coral system Connection for second handset or monitor audio Connection to handset or handsfree headset 2nd Handset PEX PEX Bottom view FlexSet 280S ...

Page 16: ...tom Side and Rear View FlexSet 280S with APA Module Bottom Side and Rear View RS 232 APA LINE Handset APA Right side view Rear view Bottom view RJ 45 jack to PC RS 232 RJ 11 jack telephone line to Coral system Connection to handset or handsfree headset FlexSet 280S APA FlexSet 280S ...

Page 17: ...free operation Ring and Message Waiting Lamp Lamp flashes at a slow rate indicating that a message is waiting Lamp flashes at a fast rate when the FlexSet is ringing Programmable Keys DSS Provides a shortcut to a string of dial commands or telephone number by using a pre defined key known as a DSS Direct Station Selection key Instead of dialing a number or dial commands this can be done by pressin...

Page 18: ...ge 18 Navigator Keys Up down right left arrows used to move from one option to another on the display Used for selecting without choosing or activating the option see page 15 Soft keys Keys used to directly activate the feature of each key see page 17 see Appendix D Volume Buttons Adjust the volume of the speakerphone handset loudspeaker background music and ringer See Volume Adjustment on page 24...

Page 19: ...FlexSet Overview 11 FlexSet 120S 280S User Guide Handset Hook and Telephone Number Handset Hook and Telephone Number Place Telephone Number here plastic cover Handset Off Hook Removable Handset On Hook ...

Page 20: ...lation Desk Elevation Installation Step 2 Snap the legs located on the thick edge of the bracket into the upper wide slots on the back of the phone Step 1 Place the bracket s legs located on the thin edge of the bracket into the lower narrow slots on the back of the phone ...

Page 21: ... Re insert the tab into the opening Step 1 Step 2 Step 3 Handset Hook Rotation Step 4 Place the bracket s legs located on the thin edge of the bracket into the narrow slots on the back of the phone Step 5 Snap the legs located on the thick edge of the bracket into the lower slots on the back of the phone Bracket Installation ...

Page 22: ... soft keys on the FlexSet 280S and three soft keys on the FlexSet 120S located immediately below the display screen act as triggers for any currently displayed FlexSet function or option All of the information in the Display 3rd line continually changes to reflect options related to the current state of the FlexSet In this manner no matter which state the telephone is in i e Idle Ringing etc the r...

Page 23: ...g it with the navigator keys same as using the soft key Returns to the previous menu or list For future use Provides access to all the FlexSet functions via the soft keys Moves the cursor left and right or goes to the next or previous menu or list when the cursor is at the end of a line Used to scroll soft key option list when or appear on the display line above the soft keys to scroll back one me...

Page 24: ...stem defined keys are provided the functions of which are system wide programmable Typical functions for these keys are HOLD XFER LINE and SPKR FlexSet soft key functions can also be selected by pressing on the navigation keys A press on the respective arrow moves the location of the cursor to the next function To activate the required function press Use to bring the FlexSet display to the beginni...

Page 25: ...s activated a bullet appears next to the feature As shown below while in idle mode when DND Do Not Disturb is off no bullet appears next to DND When DND is activated a bullet is displayed next to DND 13 37 26 May 2004 R D User Name 1923 Msg CALLog Fwd DND Music 13 37 26 May 2004 R D User Name 1923 DND Music Redial DND OFF DND OFF DND User Name 1923 Msg CALLog Fwd DND Music DND User Name 1923 DND M...

Page 26: ...te a feature by pressing the Transfer key When using Transfer a special distinctive dial tone is heard enabling you to either transfer the call or activate a feature Transfer puts the second party on Hold and provides one of the following music ring back tone busy tone or no sound at all as defined system wide See Transfer Xfer on page 166 LOOP The LOOP key is used for making and receiving calls W...

Page 27: ...isplay message notify you when the called calling party is in SPKR mode or if they switch to SPKR mode during a call Therefore when advised that the second party s keyset is in speakerphone mode you can choose to refrain from publicizing private information Detection of your party s activated loudspeaker A speaker tone is heard and the SPKR ON message flashes on the second line of the display when...

Page 28: ... is on the cradle and the SPKR key flashes you can speak hands free by pressing the flashing SPKR key or by using one of the methods described in Making Calls on page 26 Switchover from speakerphone to handset When you are using the speakerphone and want to use the handset for private conversation lift the handset The SPKR key LED will go off Switchover from handset to speakerphone When you are us...

Page 29: ... With handset on cradle If the FlexSet rings and the SPKR key flashes you can speak hands free by pressing the flashing SPKR key The key LED will now be steadily lit Switchover from speakerphone to handset When you are using the speakerphone and want to use the handset for private conversation lift the handset The SPKR key LED will remain lit Switchover from handset to speakerphone When you are us...

Page 30: ...lease switch you can answer and disconnect calls by pressing the SPKR key When the key LED is lit You are connected Pressing the lit key will disconnect the call Disconnecting calls Press the lit SPKR key NOTE See your system administrator to program the SPKR key to operate as On Off switch When the FlexSet is set for Zip Tone mode the ring sounds at the headset only rather than through the speake...

Page 31: ...able only with headsets that do not use auxiliary equipment such as splitters volume amplifiers external headset handset switches See your system administrator for the programmable button assigned for this feature The corresponding button should be programmed to perform the required function Operation If a key is preprogrammed with a feature having ON OFF states e g Do Not Disturb the system will ...

Page 32: ...and is independently influenced by volume buttons as follows Speaker When conversing through the speaker voice volume can be adjusted Volume of call monitoring paging etc can also be adjusted This can also be done from idle Speakerphone When conversing hands free the built in sensitive microphone is used to amplify your voice The system operates in such a way that the two connecting parties i e yo...

Page 33: ...l from idle 1 Press Setup and choose Ring soft key 2 There are three ring sound elements that can be adjusted Volume change by Vol Up Vol Dn soft keys Ring volume ranges from 0 to 15 Cadenc change by Next Prev soft keys The cadence ranges from 0 to 7 Type change pitch by Next Prev soft keys The pitch ranges from 0 to 7 3 Choose the desired sound element by choosing the related Cadenc Type Volume s...

Page 34: ...LOOP key LOOP originating only or LINE and after hearing dial tone begin dialing The options available in each of the selected FlexSet states are described on the following pages Internal Upon Hearing Ringback Tone page 27 Internal Upon Hearing Reorder Tone page 28 Internal Upon Hearing Busy Tone page 29 Internal During a Call page 31 Internal During a Break In page 32 External Upon Hearing Ringba...

Page 35: ... station s keyset display See Messages Options on page 116 Msg Wt Message Waiting The Attendant can use this feature to leave a message waiting indication at a busy or idle station room or group page 117 CampOn Camp On also known as Call Back When a station does not answer you may request that the system automatically call you back when the required destination number is available page 75 V Page V...

Page 36: ...hone after the Voice Page tone stops page 132 Mute Mute can be activated during reorder tone so that when the Do Not Disturb is overridden your side of the conversation is muted and the called party will not hear anything When this feature is activated by the Mute on off toggle switch a bullet appears The mute feature deactivates the microphone for your speakerphone and handset or headset Press th...

Page 37: ... In Break In enables an authorized user to break into an established two party call Both conversing parties will hear the Break In warning tone Your voice will be heard after the warning tone stops During Break In you can release the ports or alternate between parties page 32 NOTE Only stations with appropriate COS may activate the Break In feature SendCw Send Call Waiting is used to send call wai...

Page 38: ...ess the toggle key again to restore the microphone S Mon2 2 way Silent Monitoring is used to monitor both sides of a 2 way conversation simultaneously This feature can be activated from idle or while attempting to call a busy or non answering destination At the prompt dial the station or dial number page 164 CallWt Calls Waiting can be used to view the number of calls waiting for you during a conv...

Page 39: ...this feature is activated by the MUTE on off toggle switch a bullet appears CallWt Calls Waiting can be used to view the number of calls waiting for you during a conversation page 51 Park Park your call at your station so that you can pick it up at another system station page 135 Number Number is used to briefly display the caller s dial number instead of the name Spk Hs Speaker Headset toggles be...

Page 40: ...hen this feature is activated by the Mute on off toggle switch a bullet appears The mute feature deactivates the microphone for your speakerphone and handset or headset Press the toggle key again to restore the microphone FrcRls Forced Release enables an authorized user to end the conversation and release two ports actively connected to each other Dest Destination is used to converse in private wi...

Page 41: ... 73 Stop Dial Press StopDl or after the external number to tell the system that you have finished sending digits over a trunk line In response the system sends your call immediately towards the destination without waiting for inter digit time out In certain systems the cost or number of meter units of the call are displayed after an external call terminates This appears for a short while or until ...

Page 42: ...unk group not defined as ISDN only QUE GROUP In certain systems if no trunk is available the call may be held in a queue and this displays the number of the queue CO DISC USER BUSY The party called is engaged ON HOOK BY NORMAL CLEAR The called party has hung up on hook idle CO DISC CALL REJECTED The call cannot be completed because the called party does not allow it CO DISC CAUSE ISDN protocols de...

Page 43: ...he conversation is muted and the called party will not hear you A bullet appears next to the Mute key The mute feature deactivates the microphone for your speakerphone and handset or headset Press the toggle key again to restore microphone AutRdl Auto Redial is used to have the system automatically redial the unanswered destination Further redial options are available after activation See Redial o...

Page 44: ...digit time out OCC OCC is used for users with pulse trunks and or for when your FlexSet is defined with Auto Transfer This feature enables you to send touch tone dialing DTMF tones over a trunk for applications or services such as Voice Mail requiring DTMF tones 1 During an external call press OCC 2 Dial the required digits Series Not used during ringback CampOn Camp On also known as Call Back Whe...

Page 45: ...SAN on the destination station s keyset display page 116 CampOn Camp On also known as Call Back Used only when dialing network destinations and not external destinations When the network station is busy you may request that the system automatically call you back when the required destination number is available page 74 AutRdl Auto Redial is used to have the system automatically redial the unanswer...

Page 46: ...he system automatically redial the unanswered destination Further redial options are available after activation See Redial on page 149 3 Press AutRdl The system will now automatically redial at timed intervals 4 When the called party answers press the flashing SPKR or lift the handset to enable conversation Hold Hold places the active call on hold page 106 Mute Mute can be activated during a conve...

Page 47: ...ch as Voice Mail requiring DTMF tones 1 During an external call press OCC 2 Dial the required digits Series Series is used to mark an external call before transferring it to a third party This causes the call to return to you after the third party hangs up This feature can only be used during conversation 1 During conversation press Series to mark the call 2 Listen for the confirmation tone 3 Tran...

Page 48: ...s muted and the caller will not hear you When this feature is activated by the Mute on off toggle switch a bullet appears The mute feature deactivates the microphone for your speakerphone and handset or headset Press the toggle key again to restore the microphone FwdAll Call Forward All Use this feature to forward all incoming calls to another destination To operate press the FwdAll soft key when ...

Page 49: ... you to activate or cancel background music through the speakerphone and to choose from one of four different music sources page 129 FlexiC FlexiCall allows you to establish a telephone located outside the enterprise as your FlexSet s double Use this feature to edit FlexiCall options page 89 Redial Redial is used to redial the last dialed number or a number that has been saved page 149 Page_Q Page...

Page 50: ...bers selecting this will block the number and vice versa page 73 WakeUp Wake Up is used to set review or cancel wakeup calls which will ring your FlexSet at a designated time More than one wakeup call can be programmed page 175 aWake Attendant WakeUp is relevant for Attendant Console only Press aWake to access the attendant wakeup options page 190 CnfIns Conference Inspect allows you to release a ...

Page 51: ...rd enables you to define the conditions under which incoming calls to your Boss Group are forwarded to another destination page 64 aFwd Attendant Call Forward is relevant for Attendant Console only Used by the attendant to program stations boss groups and ACD UCD groups so that incoming calls ring at another destination page 186 Charge Call Charge is relevant for Attendant Console only This attend...

Page 52: ...additional operations To identify the type of return call that is pending accompanying detailed messages are also shown on the console display Attendant Intercepted Calls page 45 Attendant Message Waiting Delivery page 118 Attendant Ports Without Disconnect Supervision page 46 Attendant WakeUp Fail page 175 Hold return page 106 Message delivery page 117 Page Queue return page 130 Parked call retur...

Page 53: ...is not recognized by the system Passcode Fail Illegal Account Code VFAC number is not recognized by the system INTCPT caller COS DIAL COS T BAR UNDEFINED FAIL dialed DND Mute FwdAll All E Number INTCPT caller COS DIAL COS dialed DND Mute FwdAll Answering Intercept 1 Answer the call The intercepted caller number and its COS number are displayed on the first line of the display The second system lin...

Page 54: ...e connection PWDS CALL your party 1 PWDS party 2 DND Mute FwdAll All E Number PWDS CALL your party 1 PWDS party 2 DND Mute FwdAll Your Phone Rings B TO party 1 party 2 Xfer Mute FrcRls Dest Source Xfer Mute FrcRls B TO party 1 party 2 Connected parties hear break in warning tone Answering return calls PWDS 1 Answer the call 2 The connected parties hear break in warning tone 3 Listen for conversati...

Page 55: ...y using their system dial codes so that they may be programmed into the programmable keys For more detailed information on feature default dial codes see Appendix D Any feature can be programmed into a programmable key by using its feature code and any required destination number For example you may want to program a CALL FWD SUSAN key that automatically forwards all your calls to Susan See Progra...

Page 56: ...dependent on the assigned Class of Service COS levels Check with your system manager for a list of the specific features installed This section is organized alphabetically on a feature by feature basis Use of this guide is straightforward with each feature listed separately However certain features have various user options In this case all of the options are listed under the major feature name ex...

Page 57: ...l a wrong account number when VFAC is installed in your system the error message PASSCODE FAIL appears Press AcctCd to enter the Account Code 10 50 26 May 2004 site name user name station number AcctCd IDCtrl WakeUp CnfIns GpCall 10 50 26 May 2004 site name user name station WhspPg SltMon AcctCd Page 1 ENTER ACCOUNT ACCOUNT NUMBER Enter Destination ENTER ACCOUNT ACCOUNT NUMBER Enter Destination Pa...

Page 58: ...Dial the external number 5 Continue with the call Forced Account Code In some cases as defined by Class of Service dialing must begin with a Forced Account code before the called number can be dialed When Forced Account code is required the distinctive dial tone will be heard after dialing the external line code and the ENTER ACCOUNT message appears on the top line see Making External Calls on pag...

Page 59: ...courage callers to wait rather than ring elsewhere The incoming calls are distributed among a group of agents Agents can log in or out of the group When all lines are in use an announcement plays for callers waiting in queue If the queue is full calls are routed to a predetermined telephone number Calls incoming to an ACD UCD group are answered by free agents according to system wide defined rules...

Page 60: ...aiting ACD programmable key for your group is flashing view the number of waiting calls for your group even during a call by simply pressing the key The number of waiting calls is displayed on the top line To program a Calls Waiting ACD key see Programming Feature Keys on page 141 LoadID Load ID is used to load your ID into the system identifying you as an ACD agent A bullet appears next to LoadID...

Page 61: ... groups as your primary group PrmLog Primary Login Group If you are a member of more than one ACD group you can use this feature to define one of those groups as your primary group Once you have logged into your primary group waiting calls will always be routed to you from this group first 1 Press PrmLog 2 Dial the primary ACD group number 3 Choose Set to join the group or Cancel to leave the grou...

Page 62: ...he specific UCD group number WrapTm Wrap Time is used to provide an idle ACD UCD group member with a time out period between consecutive group calls The time out period is determined for each group on a system wide basis This feature allows the agent to utilize the wrap up code without interference from outside calls 1 Press WrapTm WRAP UP ON appears on the system display line and a bullet appears...

Page 63: ...buttons to scroll between the ACD groups Next and Prev appear which can also be used to scroll between groups 3 Choose Change change call number to change the maximum number of callers that will hear the busy tone 4 Enter a 3 digit number with leading zeros up to 254 e g 023 for 23 5 Choose Cancel to delete the limitation 6 Press Exit to terminate MoveSt Auto Set Relocate move station is designed ...

Page 64: ...activating this feature contact your system administrator to determine what your Auto Set Relocate setting is If you are defined as permanent you will not be able to use temporary unless redefined by your system administrator and vice versa Auto Set Relocate is accessed by pressing Setup MoveSt or AcdUcd MoveSt from the idle screen 10 50 26 May 2004 site name user name station number COS Sw Setup ...

Page 65: ...tion wires and reconnection at another location Both source and destination phones see figure should be FlexSets The Auto Set Relocate is activated at the destination station The phone swap holds until a reverse swap is performed Activating from the Destination new location 1 Press Setup MoveSt or AcdUcd MoveSt 2 Dial your source station number 3 Dial your source passcode 4 digits 4 Enter Activati...

Page 66: ...tination phone and vice versa The Auto Set Relocate is activated at the destination station The temporary phone swap is automatically reversed at midnight Reactivating Auto Set Relocate at the already swapped destination station causes Automatic cancellation of the first relocation Exchange of the new third user s phone profile with the destination phone profile Activating from the Destination new...

Page 67: ...er time out When set to ring at a specific station the call can be either transferred to any group member or picked up by any group member when the original group member is not in exclusive hold Any group member can join a conversation for 1A2 or 3 way conversation by pressing the appropriate illuminated LINE key but only when the original group member is not in privacy mode Additional members can...

Page 68: ...nswer the call NOTE The line key LED of all group members now changes from flashing to steady on Joining a group conversation 1A2 type You can join any group conversation when a LINE key is lit with two exceptions When the member s station is set to privacy in which case the message PRIVACY is displayed and a reorder tone is heard or When another member has already joined the conversation and the ...

Page 69: ...sis Thus if your station is in Privacy mode you may remove the Privacy restriction and allow others to join your conversation alternatively if your station is not in Privacy mode you may apply Privacy to a specific call This is done by pressing Privac during a call Press this key to toggle the feature on and off This key can be pressed as many times as necessary Once Privacy is defined for your st...

Page 70: ... remove the Exclusive Hold restriction and allow others to pick up your held call alternatively if your station is not in Exclusive Hold mode you may apply Exclusive Hold to a specific call This is done by pressing ExHold during a call before pressing the hold key Press this key to toggle the feature on and off This key can be pressed as many times as necessary If your telephone is not in Exclusiv...

Page 71: ...OTE If your telephone is in Exclusive Hold mode for all calls press ExHold before you press Hold 1 Press Hold The LINE on hold will wink at all FlexSets 2 Listen for the confirmation tone 3 Inform the party to whom you wish to transfer on which line the call is on hold Returning or picking up a call on hold Press the winking LINE key ...

Page 72: ...by pressing BG Fwd from idle state 10 50 26 May 2004 site name user name station number COS Sw Setup Trace RoomSt BG Fwd 10 50 26 May 2004 site name user name station Trace RoomSt BG Fwd Page 1 Boss Group Call Forward E External All All E Busy Busy E NoAns Boss Group Call Forward E External All All E Busy Page 2 All or All E Forward All Forwards your incoming Boss Group calls to another destinatio...

Page 73: ... option All All E Busy Busy E NoAns NoAn E Time Time E 3 Choose St Gp and dial your boss group number OR Scroll between groups by using the PortUp FastUp PortDn and FastDn soft keys 4 To set Call Forward choose Dest and dial the destination number to which calls are to be forwarded OR To cancel Call Forward choose Cancel 5 Press Exit or SPKR to exit and save ...

Page 74: ...ing feature on the Forwarding Options screen page 2 below and an additional bullet appears next to Fwd on the idle screen page 1 below Forwarding options are accessed by pressing Fwd from idle state 10 50 26 May 2004 site name user name station number Msg CALLog Fwd DND Music 10 50 26 May 2004 site name user name station Msg CALLog Fwd Page 1 Call Forwarding E External BNA BusyNoAns FwdAll All E B...

Page 75: ...calls to another destination during specific system defined time periods The system defined time can include up to two separate time periods for example between 12 00pm and 12 30pm and between 6 00pm and 6 30pm your calls can be forwarded to the front desk Please use this table to document the system defined time periods Time Period From To 1st 2nd Operating Call Forward 1 Choose the required forw...

Page 76: ...r Fllw E from the location where you wish the calls to be forwarded 2 Dial the number of your own source station i e from which you wish to collect the calls A FOLLOW ME source user name message appears on the top line of your destination station 3 To activate choose Set OR To cancel choose Cancel 4 Listen for confirmation tone Canceling Follow Me from the source location 1 Choose FwdAll or All E ...

Page 77: ...using the FwdAll and All E feature as an example Forward Option Resultant Call Destination Case FwdAll Set To All E Set To Internal Calls Go To External Calls Go To 1 Cancel not set and Cancel not set Your Station Your Station 2 Destination X and Cancel not set Destination X Destination X 3 Cancel not set and Destination Y Your Station Destination Y 4 Destination X and Destination Y Destination X ...

Page 78: ... This count is reset to zero once the Call Log is viewed and is not shown again until there are new calls logged Call Log options can be maintained via the Tools feature as described on page 162 Press CALLog to access the Call Log options 10 50 26 May 2004 site name 03 New Calls Msg CALLog Fwd DND Music 10 50 26 May 2004 site name 03 New Calls Msg CALLog Fwd Page 1 Call Log Out In Esc Call Log Out...

Page 79: ... log record the symbol appears to the left of the call display as shown in the above example When new incoming calls are viewed in the Call Log and the Call Log is set to hide duplicate numbers Duplic No as described in Setup on page 162 the number of times that they called is displayed in parentheses after the name and number as shown in the diagram above xx Once the Call Log has been viewed this...

Page 80: ...irect Group Night Page 2 Direct Direct Call Pickup is used to answer any ringing station in your system At the prompt dial the number of the station that is ringing and answer the call Group Group Call Pickup is used to answer any ringing station in your Pickup Group The call connects immediately upon pressing Group NOTE See your system administrator to define your own Pickup Group Night Night Cal...

Page 81: ...erride this setting on a per call basis Press IDCtrl to dial using ID Control 10 50 26 May 2004 site name user name station number AcctCd IDCtrl WakeUp CnfIns GpCall W10 50 26 May 2004 site name user name station SltMon AcctCd IDCtrl Page 1 DIAL ID RESTRICTED Enter Destination DIAL ID RESTRICTED Enter Destination Page 2 Operating Caller ID Control 1 Press IdCtrl 2 Dial external number 3 Your call ...

Page 82: ...ltation 3 Way or Combination Conference Call dependent on Class of Service For more information see also page 171 Press XFER to put the current call on hold and answer the waiting call Press XFER again to establish one of the following four call types To activate a Broker Call 1 Press XFER to alternate between the parties any number of times 2 Then either Press SPKR or hang up in order to allow co...

Page 83: ...May 2004 site name user name station number CampOn Park V Page WhspPg SltMon W10 50 26 May 2004 site name user name station PickUp CampOn Park Page 1 CAMPING ON LIST EMPTY Enter Destination CAMPING ON LIST EMPTY Enter Destination Page 2 Camping On upon hearing a busy tone 1 Press CampOn after hearing the busy tone 2 The CAMPING ON Name message appears to inform you that you are camped on Alternati...

Page 84: ...he Camp On list 1 Press CampOn 2 Use Next or the button to scroll through the list of Camp On destinations and select a destination 3 Choose Cancel to cancel Camp On When the line is available the system will call you back Answer the call to automatically dial the camped on station trunk or should you hear the distinctive dial tone system wide defined press CampOn to initiate ringing For Trunks On...

Page 85: ...Calls Meet Me Joining a conference Dial the conference number 7098 7099 at the assigned time NOTE A warning tone will be heard by all the participants Adding an additional party to a conference 1 Press Xfer 2 Dial the assigned conference number 3 Press SPKR or hang up to leave the conference or remain on the line to stay connected to the conference NOTE A warning tone will be heard by all the part...

Page 86: ...authorized participant can block other users from joining an ongoing conference Conference Lock acts as an on off switch locking and unlocking the conference as required Press CnfLck once to lock the conference Press again to Unlock NOTE If you lock the conference and leave you will not be able to rejoin until another conference member unlocks ...

Page 87: ...CT ENTER CONF NUM Enter Destination CONF INSPECT ENTER CONF NUM Enter Destination Page 2 RELEASE Participant Name CONF Conference Parti Prev Next FrcRls Exit RELEASE Participant Name CONF Conference Parti Prev Next Page 3 1 Press CnfIns 2 Dial the Conference number 3 Choose Parti and dial the participant number or use the Next and Prev to scroll between participants and choose which one should be ...

Page 88: ...ite name user name station number COS Sw Setup Trace RoomSt BG Fwd 10 50 26 May 2004 site name user name station Exec COS Sw Setup Page 1 2NDR COS CHANGE ENTER PASSCODE 2NDR COS CHANGE ENTER PASSCODE Page 2 YOUR PRIMARY COS IS X Primary Second YOUR PRIMARY COS IS X Primary Second Page 3 1 Press COS Sw 2 Dial your 4 digit Passcode To define your passcode see Setup Passcode on page 156 3 Press Secon...

Page 89: ... Directory is composed of the following internal and external numbers Public Speed Call Library Hunt Group Boss Group All stations defined in the system Personal Directory is a self built database of external telephone numbers It is accessible only from the station at which it was entered An entry to the Personal Directory is distinguished from a Shared Directory entry by a preceding asterisk Call...

Page 90: ...al Directory contact information by dialing 2 see page 82 Permanently remove a Personal Directory entry by dialing 0 see page 82 To place a call from the Directory To place a call from within the Directory dial asterisk while the name or number of the retrieved contact party is displayed To modify an entry to the Personal Directory 1 Dial 2 while the name or number of the retrieved contact party i...

Page 91: ... 84 and Editing Keys on page 85 4 Press the key 5 At the prompt enter the telephone number of your contact party do not enter the outside line access code 6 Press the key to save the entry an asterisk marks the saved entry as a Personal one OR Press asterisk to save the entry and to call the saved contact NOTE Any attempt to make an entry in excess of the number of entries allowed by the system or...

Page 92: ...tters are on the same key wait for the cursor to disappear before proceeding to the next key The following table indicates the key presses used to input the required letters This table may override the designations on your keypad For example to enter ANN press 2 ABC 6 MNO 6 MNO WAIT 6 MNO 6 MNO A N N KEYS CHARACTERS Press 1 Time 2 Times 3 Times 4 Times 1 2 ABC A B C 3 DEF D E F 4 GHI G H I 5 JKL J...

Page 93: ...he displayed personal entry Backspace 3 Erase the last entered character or digit Space 4 Insert a space between words Name Number 5 or Designated DSS button Toggle between name and number of your contact To program a Name Number toggle button use feature code 128 Send Place a call to the displayed contact Scroll Scroll through the Directory entries contact by contact entries are alphabetically or...

Page 94: ... E Divert caller Activating using soft keys 1 Press Divert 2 Enter destination to send the call The current call continues uninterrupted or the station remains idle Activating using preprogrammed DSS key 1 Press a preprogrammed DIVERT CALL to XXXX DSS key 2 The incoming call is diverted to the programmed destination The current call continues uninterrupted or the station remains idle See Programmi...

Page 95: ...og Fwd DND Music 10 50 26 May 2004 site name user name station DND Music Redial To activate press the DND toggle key once To cancel press the DND toggle key again NOTE Should you hear a reorder tone DND is denied at your station as defined by the Class of Service When the feature is activated a bullet appears next to DND and a DND message shortly appears on the top line to remind you that the feat...

Page 96: ...nied the Executive Privilege feature as defined by the current Class of Service Press Exec to access this feature 10 50 26 May 2004 site name user name station number GpCall AcdUcd Lock Exec COS Sw 10 50 26 May 2004 site name user name station Exec COS Sw Setup Page 1 EXECUTIVE Enter Destination EXECUTIVE Enter Destination Page 2 Operating Executive Privilege 1 Press Exec 2 Dial the station number...

Page 97: ...s requiring an extension telephone to a system FlexSet The FlexiCall feature may be used also to semi connect ancillary devices such as answering machines fax machines or data modems to your FlexSet without using a separate telephone number The remote destination rings even when your FlexSet is disconnected The remote destination does not ring if any of the following features is activated at your ...

Page 98: ...nal and External calls ring at your remote phone Only internal calls ring at your remote phone Only external calls ring at your remote phone This is demonstrated in the table below To set Set FlexiCall options as follows Case Internal Calls ring at External Calls ring at FlexiCall All Set to FlexiCall Internal Set to FlexiCall External Set to 1 Disabled Activated Disabled 2 Disabled Disabled Activ...

Page 99: ...ne your remote destination for all incoming internal calls To Operate FlexiCall 1 Choose the required FlexiCall option All Extern or Intern 2 To set FlexiCall dial your remote destination number internal number or Public Private Library number at which calls will ring simultaneously with your Coral station A remote destination can be an operator station network number UNA Central Bell or external ...

Page 100: ...n 3 Way Conference call 2 A dial tone prompts you to enter the required third party number Depending on your Class of Service definitions one of the following three party functions will be activated see page 111 Broker Call Consultation 3 Way Combination of Consultation Broker 3 way Conference Call Divert call to Coral station 3 A dial tone prompts you to enter a divert number You will be disconne...

Page 101: ...dial number see table below 4 At the automated voice mail answer dial the voice mail remote access code followed by your station number to access your station s voice mail box 5 Dial 4 as soon as the automated voice mail answers This allows the system to recognize the voice mail or IVR commands 6 Choose the required option from the voice mail or IVR system menu NOTE Contact your system administrat...

Page 102: ...ce Depending on the system settings a warning tone may be heard by a conference initiator upon activating the group call and by all the participants every time a participant joins or leaves an ongoing conference Group members may be blocked from joining the conference once the ringing has stopped The conference may if desired be locked to those users that are not listed on the system as the confer...

Page 103: ...all Access Code group Conference Number conf Use the following guide to navigate through this section Preset Conference Activation page 97 Temporary Conference Activation page 98 Joining page 99 Adding Participants page 100 Submitting Request to Speak page 101 Control over Permission to Speak page 102 Forced Release of a Participant page 103 Forced Release of an Entire Group page 103 ...

Page 104: ...zed user to release a participant from an ongoing conference The feature does not allow the user to view the list of participants See Group Calls Forced Release of a Participant on page 103 GrpRel Group Release is used to allow an authorized user to release the entire group call See Group Calls Forced Release of an Entire Group Call on page 103 AddOn Temporary Add On The Temporary Conference featu...

Page 105: ...e system configuration Calling a Preset Group 1 Press the preprogrammed Group Call DSS key or dial the Group Call access code See Programming Feature Keys on page 141 for instructions on how to program a DSS key 2 All the member stations start ringing 3 Wait for members to join listen for the warning tone if defined system wide every time a member answers 4 Start speaking when the CONF COMPLETED m...

Page 106: ...Calling a Temporary Group 1 Press GpCall AddOn 2 Listen for the dial tone 3 Dial the Group Call access code 4 Press AddPrt 5 Dial the required station and or Public Library To add additional members repeat from step 1 Up to 5 or 14 destinations can be added depending on the system configuration 6 To delete a participant press DelPrt Press DelPrt again to delete additional participants This operate...

Page 107: ...While your phone is ringing 1 Answer the ringing phone or press the lit Group Call DSS key 2 A warning tone will be heard by all participants if defined system wide After station has stopped ringing 1 Press the lit Group Call DSS key or dial the Group Call access code 2 A warning tone will be heard by all participants if defined system wide NOTE When the group is defined as blocked against joining...

Page 108: ...r the dial tone 3 Press the lit Group Call DSS key or dial the Group Call access code A warning tone will be heard by all participants if defined system wide 4 Both the new participant and yourself are connected to the group call NOTES 1 When the group is defined as locked against non registered participants and one of the conversing parties is not registered the reorder tone is heard and the CNF ...

Page 109: ...speak to other participants This feature allows you to request permission to speak from the Group Operator The request is submitted while your current conference is in progress without disturbing it Sending a request to speak to the group operator 1 Press the Speech Request DSS key or Xfer To program a Speech Request key use Help feature access code 1443 followed by the Group Operator dial number ...

Page 110: ...ith participants dial numbers Responding to the request to speak 1 Listen for the muted ring and check the station number name displayed 2 Press the winking DSS button associated with the station that is requesting permission to speak 3 Notify the participant that permission to speak is given Initiating permission to speak 1 Press the steadily lit DSS button associated with the required participan...

Page 111: ... participant 1 Press GpCall PrtRel 2 Listen for the dial tone 3 Dial the participant number or press the programmed DSS key 4 Press FrcRls no confirmation tone will be heard 5 Press Exit to exit Group Calls Forced Release of an Entire Group Call This feature allows an authorized user from idle to release the entire group call Releasing an entire Group Call 1 Press GpCall GrpRel 2 Listen for the di...

Page 112: ...press the DSS key 3 Dial feature access code default dial number 1443 4 Dial the destination station The destination must be another keyset equipped with a display 5 Press the selected DSS key again 6 You may program many keys each with a different destination To program additional keys repeat steps 1 5 Sending a Help Request During a call when you need help press the HELP DSS key and continue the...

Page 113: ...uest 1 Answer the call listen for the confirmation tone and check the station number displayed 2 Press SPKR or hang up to release 3 Take help action as agreed NOTE If engaged in a call when help is requested a muted ring tone and message is received Terminate the call or put it on hold and answer so the requesting station knows that you have received the request for help ...

Page 114: ...ing that a call has been placed on hold at your station A HOLD message appears on the top line to remind you that a call is held at your station The HOLD fixed key LED is lit and the fixed LOOP key is winking Retrieving the call from Hold Press the blinking LOOP key to connect OR 4 Press Hold or HOLD 5 Choose ReConn If more than one party has been placed on hold scroll between names by using Next ...

Page 115: ...ork retaining the original features of the external telephone in addition to the Coral features To enable IRSS from remote phone providing caller ID NOTE To enable the IRSS feature at your Coral station you must first program a Private Public Library number with your off site phone number see pages 160 and 200 Use the table below to record library numbers that contain your IRSS destination Private...

Page 116: ...m IRSS phone providing Caller ID 1 Place a call to your desk phone Listen for the distinctive dial tone 2 If a passcode is required as defined by the Class of Service enter it now 3 At the dial tone dial the number of the person you wish to call Possible destinations can be external number stationary or cellular or network number or a Coral destination including station trunk trunk group dial serv...

Page 117: ... Listen for the dial tone 3 Dial your own Coral station number 4 Dial your 4 digit passcode Listen for the distinctive dial tone 5 Dial the required destination number Possible destinations can be external number stationary or cellular network number or a Coral destination including station trunk trunk group dial service routing access public private library voice mail NOTE If your destination is ...

Page 118: ...on is busy or does not answer dial 2 again Switch to Broker Consultation 3Way Conference Call 2 A dial tone prompts you to enter the required third party number Depending on your Class of Service definitions one of the following three party functions will be activated see page 111 Broker Call Consultation 3 Way Combination of Consultation Broker 3 way Conference Call Divert call to a Coral station...

Page 119: ...mes When you hang up the other parties will remain in conversation To activate a Consultation call 1 Dial 2 2 Dial the number of the person you wish to consult with 3 When your conversation is concluded dial 2 to return to the original call The consulted party will be released To activate a 3 way Conference call 1 Dial 2 2 Dial the number of the person you wish to add on to the call 3 When the par...

Page 120: ...ager for the dial number and access code 3 At the automated voice mail answer dial the voice mail remote access code followed by your station number to access your station s voice mail box 4 Dial 4 as soon as the automated voice mail answers This allows the system to recognize the voice mail or IVR commands 5 Choose the required option from the voice mail or IVR menu NOTE Contact your system admin...

Page 121: ...ial tone dial the destination number Wait for the confirmation tone Possible destinations are operator station network number UNA Central Bell or external number stationary or cellular via Public Private Speed Call Library To cancel the FlexiCall All feature from your IRSS phone 1 Place a call to your desk phone Listen for the distinctive dial tone 2 Dial the FlexiCall All feature code 17710 3 At ...

Page 122: ...3 At the tone dial IRSS feature code 17714 4 At the tone dial the number of the private library containing the number of the remote phone to be designated as your new IRSS phone 5 Listen for the reorder tone You are now disconnected You can now access your station from your newly assigned IRSS phone To cancel IRSS feature from your IRSS phone 1 Repeat steps 1 3 above 2 Dial the cancellation code d...

Page 123: ...e Malicious Call Trace on or off If this feature is activated a bullet appears next to On Off and next to Trace on the Idle screen NOTE If there are insufficient system resources for the feature to be available at your station the message NO TRACE RECORD will be displayed Print Malicious Call Trace Print sends a list of the calls to a terminal or printer The message CALL TRACE PRINT appears The li...

Page 124: ...nd Msg keys when there is a message waiting The message consists of simple text such as CALL SUSAN or CALL VOICE MAIL which is displayed on the top line 2 Choose one of the following options after pressing Msg Prev To view the previous message If there is no previous message LIST START appears on the top line of the display Next To view the next message If there are no other messages then LIST END...

Page 125: ... the first Boss Group member only MsgCan Message Cancel allows you to cancel a message that you left at another station 1 Press MsgCan 2 Dial the station boss group or network number at which you left a message 3 Listen for the confirmation tone Msg Wt Message Waiting The Attendant can use this feature to leave a message waiting indication at a busy or idle station room or group Leaving a message ...

Page 126: ...All Your Phone Rings ANSWER station or room Page_Q Xfer Hold Mute CallWt ANSWER station or room Page_Q Xfer Hold During Message Delivery Answering a Message Waiting return call 1 Answer the call and check the station number displayed 2 Deliver the relevant message 3 Message Waiting Indication for the relevant station will be cancelled automatically on answering if defined as a Hot Line OR Press Ms...

Page 127: ...unt is reset to zero once the Voice Mail feature has been accessed and is not shown again until there are new messages waiting There are four ways to access the Voice Mail options Press and choose Vmail When there is a message waiting indication press Msg Msg then select CALL Voice Mail where Voice Mail is your local voice mail site name and choose Call Press the associated DSS key see Programming...

Page 128: ...erase the current message from your message box The next message header in the list is displayed Archive Archive is used to save the current message in your archive list The next message header in the list is displayed Reply Reply is used to send a message to the caller who left the original message where the caller is a station with a voice message box Redir Redirect is used to send the current m...

Page 129: ... left the original message where the caller is a station with a voice message box Redir Redirect is used to send the current message to another station Back Back is used to return to the previous menu LveMsg Leave Message is used to leave a message at another system station Dial a station boss group or network number and listen for the confirmation tone Setup Setup directs you to the Setup Menu pa...

Page 130: ...l greeting which is used in conjunction with the standard greeting iCMC Setup Greetings 1 New Msg Currnt Switch Stdrd Busy Alt iCMC Setup Greetings 1 New Msg Currnt Switch Stdrd Currnt Current Greeting enables you to change the active current greeting and rerecord the standard and busy or alternate greetings Switch Switch Greeting enables you to select between the standard and alternate greetings ...

Page 131: ... call transfer to your extension is disabled iCMC Transfer Options 1 New Msg Disabl Chg Screen Holdng Back iCMC Transfer Options 1 New Msg Disabl Chg Screen Disabl Disable allows you to disable transfer to your extension and go to the Disabled menu Chg Change Transfer Number enables you to change the number of the extension to which calls are transferred e g your voice mail box number or co worker...

Page 132: ...s the phone to be edited one menu shows the options available when the phone is disabled and one menu shows the options available when the phone is enabled The following menu options are available to select the delivery phone to be edited iCMC Delivery Options 1 New Msg Work Home Pager Spare Back iCMC Delivery Options 1 New Msg Work Home Pager Work Work enables you to go to the Work phone edit men...

Page 133: ...n selected and delivery is enabled Work Phone 1 New Msg Disabl Ph Sched Urgent Back Work Phone 1 New Msg Disabl Ph Sched Disabl Disable Delivery allows you to disable message delivery for the currently selected phone and go to the delivery phone disabled menu Ph Phone Number enables you to edit the number of the delivery phone Sched Delivery Schedule enables you to change the time period during wh...

Page 134: ...tions 1 New Msg Create Edit List Delete Back iCMC Group Options 1 New Msg Creat Edit List Create Create Group enables you to create a new message group Edit Edit Group enables you to edit an existing message group List List Groups enables you to hear a list of all message groups Delete Delete Group enables you to delete an existing message group Back Back returns to the previous menu display Exit ...

Page 135: ...SpName Dir Code Security Code enables you to change or delete your security code SpName Spelled Name enables you to change the spelling of your name in the voice mail system Dir Directory Listing enables you to include or remove your name from the directory list RcName Recorded Name enables you to change your recorded name Email Email enables the system to deliver notification of any messages left...

Page 136: ...1 New Msg ChgBox Greet Sched ChgBox Change Mailbox enables you to add edit or delete mailboxes and to delete user passcodes Greet System Greetings enables you to record system greetings Sched System Schedule enables you to edit the system schedule and system time Info System Information enables you to listen to system information including the system ID number of active ports voice board driver ve...

Page 137: ...Music 10 50 26 May 2004 site name user name station DND Music Redial Page 1 Background Music On Off Tuner Background Music On Off Tuner Page 2 On Off Music On Off is used to toggle the music on or off If this feature is activated a bullet appears next to On Off and next to Music on the Idle screen Tuner Music Tuner is used to choose between the available system defined music sources 1 Scroll throu...

Page 138: ...50 26 May 2004 site name user name station Page_Q Hold Remind Page 1 Page_Q Place Pickup Call PageQ1 PageQ2 PageQ3 PageQ4 PageQ5 Page_Q Place Pickup Call PageQ1 PageQ2 PageQ3 Page 2 PageQx While on a call press PageQx x 1 to 10 to send the call to Page Queue number x where x is a parked station or trunk To pickup a queued call press PageQx to retrieve the call from Page Queue number x You can pick...

Page 139: ...c Address PA speakers Use the form on this page to write in locations and their associated access codes Paging a message over public address 1 Press PAGE XXXX DSS key or dial PA access code 2 Announce your message 3 Press SPKR or hang up to release NOTE See Programming Feature Keys on page 141 for instructions on how to program a DSS key Paging Public Address Access Codes Area Location Access Code...

Page 140: ...n Park V Page Page 1 VOICE PAGE Enter Destination VOICE PAGE Enter Destination Page 2 Voice Paging a single keyset station When Busy Upon reaching a busy keyset station press V Page to send a message to the other party that they are being paged When Unanswered Press V Page upon hearing the ringback tone at unanswered keyset station The call will automatically connect From Idle 1 Press V Page 2 Dia...

Page 141: ...ther place the call on hold or hang up then continue with the following steps When Auto Answer is Defined see Setup on page 156 When the tone stops the voice page automatically connects through the speaker Converse hands free or lift the handset for private conversation When Manual Answer is Defined see Setup on page 156 Press the flashing SPKR key or lift the handset ...

Page 142: ... company and their associated access codes Sending a Zone Page 1 Dial the Zone Page Access Code or press a pre programmed DSS key with the Access Code number See Programming Feature Keys on page 141 for instructions on how to program a DSS key 2 Announce your message to the group 3 Disconnect when you finish announcing NOTE See your system administrator to view or define the zone group access code...

Page 143: ...ked at your station The parked party hears music or a tone system defined Press Park to Park a call or to retrieve from Park 10 50 26 May 2004 site name user name station number CampOn Park V Page WhspPg SltMon 10 50 26 May 2004 site name user name station PickUp CampOn Park Page 1 CALL PARK Name CALL PARK Name Page 2 Parking a Call Press Park while on a call The call goes into Park and the LOOP l...

Page 144: ...than one party has been placed on Park scroll between names by using Next or by pressing the button 3 Enter the activate code default 1 If the parked call is not picked up within a predetermined time system defined timeout the call will automatically return to the originating station from which the park was made NOTE More than one call can be parked at a single station but calls are retrieved on a...

Page 145: ...2 10 50 26 May 2004 site name user name station number UnLock UnLock UnLock UnLock UnLock 10 50 26 May 2004 site name user name station UnLock UnLock UnLock Page 3 Locking unlocking your phone 1 Press Lock or Unlock 2 Dial your 4 digit Passcode number To define your passcode see Setup Passcode on page 156 3 Listen for the confirmation tone When your phone is locked all outbound dialing is prohibit...

Page 146: ...Libraries are saved via the Coral system with your station number but not in your FlexSet memory Press Setup PrvLib to access the Private Library options 10 50 26 May 2004 site name user name station number COS Sw Setup Trace RoomSt BG Fwd 10 50 26 May 2004 site name user name station Exec COS Sw Setup Page 1 Feature Setup Prefer PrvLib Secure DND WP Privac Feature Setup ProgKy Prefer PrvLib Page ...

Page 147: ...our entry or Next or Prev to save this number and select a new library number Next Next is used to view the next Library number Prev Previous is used to view the previous Library number Cancel Cancel is used to delete the Library contents After entering the outside access code when entering digits into the Library number you may also enter any one of these special dial codes in between the digits ...

Page 148: ...shows hf Codes Dial Dial Asterisk Dials an asterisk as part of the dialing number Codes Dial Dial Pound Hash Dials a pound sign as part of the dialing number Deleting a single number from memory 1 Press PrvLib 2 Choose Lib and dial the library number to be removed or scroll through the list of private library numbers using Next and Prev or the and keys 3 Choose Cancel 4 Press SPKR to exit NOTE The...

Page 149: ... trunk groups or system features There are 6 user programmable keys for the FlexSet 120S see page 4 22 for the FlexSet 280S see page 5 and up to 142 for the FlexSet 280S with three optional FlexSet 40Bs see page 6 Press Setup ProgKy to access the Key Programming options 10 50 26 May 2004 site name user name station number COS Sw Setup Trace RoomSt BG Fwd 10 50 26 May 2004 site name user name stati...

Page 150: ...ng For detailed information on feature default dial codes see Appendix D Programming Feature Keys To Program Feature Keys 1 Press ProgKy 2 Press the DSS Feature key you wish to program 3 Dial the numbers exactly as you would normally to enable the feature or to speed dial 4 If the button is already programmed the contents appear on the system lines 5 Press the DSS Feature key again to save the con...

Page 151: ... line keys assists in defining the various ways in which a Boss Group can answer incoming calls To Program Line Keys 1 Press ProgKy 2 Press the LINE NN DSS key you wish to program 3 Dial LINE feature code default dial number 126 4 Dial the Line number 00 first line 01 second line etc 5 Dial the Boss Group number 6 Press the selected LINE NN DSS key again 7 Press the SPKR key to release NOTE Do not...

Page 152: ...d then the feature code 135 Dial twice in succession SPKR code 120 Enter feature code 141 7000 an example of a library number To conclude press the key again NOTE In order for this to work properly one of the two features must be previously activated Feature key without confirmation tone or display Permits you to activate or cancel a feature or series of features without hearing a confirmation ton...

Page 153: ... press the key you wish to program and then enter the trunk group 9 number followed by the area code 914 and the number 3548132 To conclude press the key again Calls Waiting ACD Group key Enables you view the number of calls waiting for a specific ACD Group To program a key to view number of waiting calls for ACD Group 350 Press ProgKy press the key you wish to program and then the Calls Waiting D...

Page 154: ...etter or A4 sized paper The sheets of peel off stickers are provided to label the FlexSet buttons with names and phone numbers To choose the appropriate label sheet layout designated for the specific FlexSet model refer to the table at the bottom of this page Use DESI software downloaded from the manufacturer s site http www tadirantele com products_terminals asp or from the DESI site http www des...

Page 155: ...nter the extensions assigned to the buttons on your FlexSet Feed your printer with the label sheet From the DESI Plus DESI Lite menu choose File Print NOTE The left column on the multi designation label is intended for the four system defined fixed keys Other columns are intended for the programmable speed dial keys Lift up to remove cover Lift up to remove cover Lift up to remove cover FlexSet 28...

Page 156: ... Insert a pointed tool into the hole located on the plastic plate covering the blank telephone number as shown in the picture Lift upward to remove the plastic plate Peel off the printed label intended for the telephone number Insert the printed label Put the plastic plate back in place over the phone number ...

Page 157: ...u have stored in memory A number can be saved during a conversation when you hear a busy tone or when the dialed number is not answered by choosing Save NOTE As opposed to Last Number Redial the saved number will remain in memory until another number is saved by repeating the above procedure AutRdl Auto Redial is used to repeatedly redial an outside number that is busy More than one number can be ...

Page 158: ... timed intervals When the called party answers press the flashing SPKR key or lift the handset to enable conversation Once Auto Redial has been activated the following options appear in idle state after pressing AutRdl The features in the following table affect all numbers in the redial list To Press Display Message Feature Key LED Comments Cancel CanAll AUTO REDIAL LIST EMPTY Off Deletes all numb...

Page 159: ...es dialing of the selected number Immediately Dial ImDial CONFIRMED On Confirms the selected number and immediately dials Cancel Cancel On Deletes the selected number Freeze Freeze REP DIAL nn h HOLD SET Winking Ceases dialing the selected number Assign Priority double redial cycle Priori REP DIAL nn P PRIORITY SET On Increases the redialing rate for a selected number Cancel Priority CanPri REP DI...

Page 160: ...vices are installed by your company Use the form below to write down the types of external devices and their associated codes that are installed Activating deactivating Relay 1 Dial the Relay Code Default Dial Numbers 7086 to 7091 2 Choose Set to turn relay on OR Choose Cancel to turn relay off 3 Listen for the confirmation tone Relay Codes External Device Relay Code 1 7086 2 7087 3 7088 4 7089 5 ...

Page 161: ...ew Next Cancel REMINDER 12 00PM New Next Cancel Page 2 Entering a Reminder request To enter a reminder request press Remind enter the time you wish to be called at the ENTER TIME prompt and choose AM or PM Note that four digits are required for a 12 hr clock i e 0805 for 8 05 To add another reminder time choose New and continue as above To scroll through the reminder list press Next To cancel the ...

Page 162: ...oom Status options 10 50 26 May 2004 site name user name station number COS Sw Setup Trace RoomSt BG Fwd 10 50 26 May 2004 site name user name station Trace RoomSt BG Fwd Page 1 Room Status RmSts0 RmSts1 RmSts2 RmSts3 RmSts4 Room Status RmSts0 RmSts1 RmSts2 Page 2 RmStsx Press the required Room Status soft key RmStsx where x 0 to 15 to activate The status definition appears on the top line When ac...

Page 163: ... to mark the call 2 Listen for the confirmation tone 3 Transfer the call when you are ready The marked call will now return to you after the third party has hung up NOTE Should you try to mark a call that has already been marked the error message ALREADY SET will appear When your telephone rings third party hangs up 1 The call will return to you with the SERIES message displayed 2 Answer the call ...

Page 164: ...be configured using the soft keys Many of these features will only need to be configured once however they can easily be reconfigured at any future stage should your requirements change The following pages detail the setup and configuration options Setup Telephony Features page 157 Setup Call Log Zip Tone Version page 162 ...

Page 165: ...d to change the type of your FlexSet ring You can adjust the ring volume cadence and type with the buttons or by using the Next and Prev soft keys see page 25 AutAns Auto Answer activates your phone to answer all incoming calls automatically via the speakerphone after a predetermined number of rings Press AutAns once to activate press again to deactivate When activated a bullet is displayed next t...

Page 166: ...tivate press again to deactivate A bullet is displayed next to ElapTm on the Setup screen and next to the ElapTm soft key that is displayed whilst on a call During a call Press ElapTm once to activate or deactivate the Elapsed Time display When the conversation is over the Elapsed Time feature reverts to the state it was set to before the conversation started HeadSt Headset Only This feature is de...

Page 167: ...ur old passcode number at the prompt followed by your new passcode number 3 Redial the number to confirm and listen for the confirmation tone CAUTION Once a passcode has been defined the code is known only to you If you forget the passcode you will not be able to utilize the features that require the code Therefore write your passcode number in a secure place for future reference ProgKy Program Ke...

Page 168: ...IP This feature is useful if you make mostly trunk external calls Assign a preference to an outside line s and each time you make a call you will be connected directly to an external trunk PrvLib Private Library is used to program your personal Speed Dial Directory A Private Library can be used to speed dial long numbers Also you can use a Private Library to dial external or network numbers for fe...

Page 169: ...etup Privacy The message PRIVACY is displayed When this feature is activated a bullet appears next to Privac 2 To cancel Privacy press Privacy again The message NO PRIVACY is displayed ExHold Exclusive Hold As a Boss Group member you can put your FlexSet into Exclusive Hold mode This ensures that a call placed on hold can be retrieved only at your station If Exclusive Hold is cancelled the call pu...

Page 170: ...ools CALLog ZipTon Vers Page 2 The following options are available from the Tools menu CALLog Call Log Maintenance enables the definition of several Call Log options The Call Log enables FlexSet users to view the last 40 incoming and last 40 outgoing call details as described on page 70 The following options are available under the Call Log menu Tools Call Log Delete Extern Intern Duplic Tools Cal...

Page 171: ...sted separately When set to No only the most recent call will be displayed for each logged name number In this case the number of times that they called is displayed in parentheses after the name and number as shown in the diagram above Once the Call Log has been viewed this number resets to zero and is hidden ZipTon Zip Tone enables you to set the operating ring mode of your FlexSet to Normal or ...

Page 172: ... SltMon 10 50 26 May 2004 site name user name station WhspPg SltMon AcctCd Page 1 Silent Monitoring S Mon1 S Mon2 Silent Monitoring S Mon1 S Mon2 Page 2 S Mon1 1 Way Split Silent Monitoring is used to monitor either side of a 2 way conversation separately Only one of the conversing parties can be heard at any one time This feature can be activated from idle only as follows 1 Press S Mon1 2 At the ...

Page 173: ...le 1 Press S Mon2 2 At the prompt dial the station number Options available while monitoring To cancel 2 way Silent Monitor press Abort SPKR or hang up To whisper to the 1st party press WhspPg Operating upon hearing busy or ringback tone 1 Dial the station 2 Upon hearing busy or ringback tone press S Mon2 OR Press Xfer and dial 9 Options available while monitoring To cancel 2 way Silent Monitor pr...

Page 174: ...ransfer that number thus initial use of the Xfer button or XFER key is not necessary although subsequent actions do require pressing Xfer as defined in this manual This feature is typically utilized by attendants Remaining procedures are the same as for a regular transfer A call can be screened or unscreened Screened Transfer You may announce the call before transferring Unscreened Transfer You ma...

Page 175: ...e Source Destination soft keys If Source is flashing choose the Source soft key to speak privately with the first party If Dest is flashing choose the Dest soft key to speak privately with the second party If neither Source nor Dest are flashing choose either Source or Dest and then converse 3 way If you are in 3 way and you wish to converse privately again with any party choose either the Source ...

Page 176: ...caller BUSY busy station DND Mute FwdAll Number SBSY busy original BUSY busy DND Mute FwdAll Station is Busy Answer the return call then either Ask the calling party if they wish to transfer to another party Hang up Press CampOn to automatically camp on to the station from which the call was transferred Transferring a held call Use transfer of a held call to connect an incoming call to the held pa...

Page 177: ...eature can be activated in any sequence any number of times When you speak privately with either the Source or Destination the other party is automatically put on hold Source the first party with whom a connection was made Destination the second party with whom a connection was made The following table allows identifying the progress of split calls when your FlexSet is not equipped with a message ...

Page 178: ... Press the flashing Source to speak privately with the first party or Press the flashing Dest to speak privately with the second party or You can press 3 way or the key with a steadily lit bullet and then converse 3 way 5 If you wish to converse privately again with any party Press either the Source or Dest key and the other party will again be put on hold 6 If you wish to release the destination ...

Page 179: ...e switching between the two calls The party not in conversation is automatically put on hold and cannot hear any other conversation See page 172 Consultation Call This feature allows you to consult with a third party While consulting the original caller will be put on hold After consultation is complete the two original parties will be reconnected and the consulted party is then released See page ...

Page 180: ...t for an answer The original party is placed on hold You may now speak freely with the third party 4 The following options are now available Press Broker or Source or Dest to alternate between the calls any number of times Source and Dest flash depending on which party you are connected to Press a non flashing Source or Dest soft key for a 3 way call Press FrcRls in order to release all parties an...

Page 181: ...ted and the consulted party is released 1 During the call press Xfer or the XFER fixed key 2 Dial the third party dial number 3 When your call is answered the original party is placed on hold so that you may converse privately with the second party 4 After the consultation is concluded press Conslt or Xfer to return to the original call and disconnect from the consulted party NOTE If you do not su...

Page 182: ...ay call is established Press Xfer again to release the third party and continue conversing with the original party Press the lit Source soft key to converse privately with the first Source party that you connected to The third Destination party is put on hold while you converse and the Dest soft key flashes Press the lit Dest soft key to converse privately with the second Destination party that yo...

Page 183: ...ps or speed dial libraries The system can be defined as Single Audio Turret or Double Audio Turret Single Audio mode The Turret Console is comprised of a FlexSet and APDL an auxiliary unit having all telephone functionality except for the voice audio circuit see page 178 The APDL provides three additional FlexSet 40B modules for use by the FlexSet defined as primary The APDL cannot operate these m...

Page 184: ...rimary FlexSet From the primary FlexSet dial the number of the person to call or Press a DSS button on the primary FlexSet or on any of the six expansion modules To make a call from the Partner FlexSet From the partner FlexSet dial the number of the person to call or Press a DSS button on the partner FlexSet or 1 Ensure that the primary FlexSet is not in dialing mode1 2 Press SPKR button or lift t...

Page 185: ...ted at a primary keyset using the Hold Transfer and Toggle Between Calls functions programmed into buttons on the primary FlexSet and all six expansion modules Operating a partner keyset To control a call initiated at a partner keyset use buttons of the partner keyset only Button Programming Buttons on the expansion modules attached to the primary FlexSet can be programmed in the same way as butto...

Page 186: ...ion Features 178 FlexSet 120S 280S User Guide Turret Expansion modules attached to an APDL are programmed by a technician Single Audio Turret 1 2 3 1 1 2 2 3 3 1 2 3 1 1 2 2 3 3 Primary 1 2 3 1 2 3 Partner ...

Page 187: ...Station Features 179 FlexSet 120S 280S User Guide Turret Double Audio Turret 1 2 3 1 1 2 2 3 3 1 2 3 1 1 2 2 3 3 Primary 1 2 3 1 2 3 Partner ...

Page 188: ...1 Press WakeUp 2 Enter the time you wish to be called at the ENTER TIME prompt 3 Choose AM or PM Note that four digits are required for a 12 hr clock i e 0805 for 8 05 NOTE Should you hear the reorder tone Wakeup is denied at your station as defined by Class of Service In order to make use of this feature request that the attendant activate Wakeup at your station To add another Wakeup time choose ...

Page 189: ...ered volume The party whispered to can reject the whisper page alternatively all whisper pages can be automatically rejected by enabling Do Not Disturb Whisper Page Setup DND WP See Setup on page 156 This feature can also be activated while in Silent Monitor and then the whisperer can be heard as well as hear the two parties conversing Press WhspPg to Whisper Page a station 10 50 26 May 2004 site ...

Page 190: ...mode you may continue to converse with the whispering party without the need to reestablish the call A RECONNECT whisperer name message appears Rejecting an ongoing Whisper Page 1 Press DND WP upon receiving notice of an incoming whisper page The Whisper Page message disappears Continue talking privately with the second party 2 If required press DND WP again to enable your FlexSet to receive other...

Page 191: ...ave been installed in your system or at your station extension Attendant features are dependent on the assigned Class of Service COS levels Check with your system manager for a list of the specific features installed Most attendant features are activated upon other stations The available features are displayed below These features are accessed from idle 13 37 26 May 2004 site name user name statio...

Page 192: ...to a trunk TrkGp Trunk Group Number A number of trunks linked together members for a common outgoing function FastUp Fast Up Scroll Used to fast scroll forward to the next assigned feature FastDn Fast Down Scroll Used to fast scroll backward to the previous assigned feature Next Next Used to scroll forward port by port through available ports While scrolling the port name number appears on the top...

Page 193: ...ures for which scroll lists are available namely the Next Prev FastUp and FastDn soft keys and buttons Cancel Cancel Used to cancel or to deassign a selected feature Set Activate Used to activate or to assign a selected feature Exit Exit Terminate Same as pressing SPKR Used to determine the end of the feature programming or to escape from the current operation ...

Page 194: ...y calls from Internal and External sources can be forwarded to different destinations as described in Internal External Call Forwarding on page 69 Possible destinations are operator station group external number via public and private speed call library DVMS pre recorded message UNA central bell group call or network number and the station itself for external calls Attendant Call Forwarding option...

Page 195: ...Forward No Answer The attendant may program stations and boss groups so that incoming calls ring at another destination when the originally called station or group does not answer within a system defined number of rings Time or Time E Forward Timed The attendant may program stations boss groups and ACD UCD Groups so that incoming calls ring at another destination during specified system defined ti...

Page 196: ...e On Off Print Page 2 On Off Malicious Call Trace On Off toggles the Malicious Call Trace on or off 1 Press On Off NOTE If the system resources are insufficient for the feature to be available the message NO TRACE RECORD appears 2 Choose St Rm and dial a station room number or scroll through the list using 3 To start call trace choose Set To stop call trace choose Cancel Print Malicious Call Trace...

Page 197: ...n number Setup Trace aTrace RoomSt aRmSts 10 50 26 May 2004 site name user name station aTrace RoomSt aRmSts Page 1 Attendant Room Status RmSts0 RmSts1 RmSts2 RmSts3 RmSts4 Attendant Room Status RmSts0 RmSts1 RmSts2 Page 2 RmStsx Room Status x where x 0 to 15 1 Choose the required RmStsx soft key 2 Press St Rm and enter the station room number or scroll through the list using 3 Choose Set to activ...

Page 198: ...ve a call with the NOT WOKEN message on the top line station or room NOT WOKEN station or room NOT WOKEN Should such a failure occur it is recommended that the attendant provide an alternate means for waking the guest Printouts are possible for new cancel fail success The printout type is defined system wide Press aWake to access the Attendant WakeUp options 10 50 26 May 2004 site name user name s...

Page 199: ...re required for a 12 hr clock i e 0805 for 8 05 5 Choose AM or PM 6 Press Exit or SPKR to exit Canceling Wakeup Request 1 Press Reques 2 Choose St Rm and dial a station room number or scroll through the list using 3 Choose Cancel to delete the time 4 Press Exit or SPKR to exit Report WakeUp Report is used to print the wakeup requests that were not answered The report may be sorted by the requested...

Page 200: ...t Page 2 Report Call Charge Report The Attendant may request the Call Charge printout at any time for a single station room or for all stations rooms without resetting the Charge Table content This feature is useful for informing a hotel guest of current telephone charges Printing for a single station room 1 Press Report 2 Choose St Rm and dial a station room number or scroll through the list usin...

Page 201: ...elephone charges at checkout time Printing and resetting the charge table For a single station room 1 Press Reset print with reset 2 Choose St Rm and dial a station room number or scroll through the list using Next and Prev 3 Choose Set to reset and print The PRINTED WITH RESET message appears on the top and middle lines of the display 4 Press Exit or SPKR to exit For all stations rooms 1 Press Re...

Page 202: ...led and Charge is reset In some systems defined system wide this feature can be activated only on idle stations If an attempt is made to activate the feature on a busy station the BUSY message is displayed DND Do Not Disturb DND is used to activate Do Not Disturb for a station or boss group A caller to this station will hear a reorder tone and only a station with DND override is able to call that ...

Page 203: ...e reorder tone TrmOnl Terminating Only is used to prohibit a station from originating any telephone calls internal or external When defined as Terminating Only the user can receive calls but is unable to make calls Operating features marked with Above 1 Choose the required feature option ChkI O DND OrgOnl Rstrct Block or TrmOnl 2 Press St Rm and dial a station room number or scroll through the lis...

Page 204: ...frD N Page 2 Alarm Alarm is used to identify and examine system alarms See the PI Database Reference Manual for a detailed list of the alarm codes and their definitions 1 Press Alarm 2 Choose Next next alarm to scroll through the alarm list The alarm number and its code are listed on the system lines 3 Make a list of each alarm number to report to the technician 4 Press Exit or SPKR to exit Alarm ...

Page 205: ...scription Action 60 Data Terminal Ready DTR not sent SMDR printer is malfunctioning and requires service 61 SMDR backup buffer has reached 75 of its capacity Only 25 of the number of records defined system wide can now be accommodated in the space remaining The printer requires immediate service or the SMDR records will be lost other Call service technician ...

Page 206: ...d mode See Do Not Disturb DND on page 87 Any action that is performed at the original console will force it back to attended mode and the alternate destination back to normal operation Possible destinations are station hunt group boss group UNA central bell pre recorded DVMS message public private speed call and group call Program an alternate destination in the following way 1 Press ATT To 2 Dial...

Page 207: ... the Day N1 and Day N2 soft keys see below Day N1 Day Night 1 toggles between Day normal mode and Night 1 service modes When set to Night 1 a bullet is displayed next to Day N1 Day N2 Day Night 2 toggles between Day normal mode and Night 2 service modes When set to Night 2 a bullet is displayed next to Day N2 Use the table below to enter the relevant information concerning Day Night Transfer Conta...

Page 208: ...u would normally dial to place the external call including the outside line access code Possible outside line access codes trunk number trunk group number dial service routing access or another public personal library number and for special purposes station group numbers Special dial codes can be added to the outside dial number see table on the next page NOTE A new number programmed into an exist...

Page 209: ...Dial Pulse 3 All digits following will be DTMF 4 Inhibits display for Call Accounting System and key set display 5 Enables display for Call Accounting System and key set display 6 Wait for second dial tone 8 Display _ for Call Accounting System and key set display 9 Calibrated Opening on trunk FlashTk Dial out Dial out NOTE The number of digits that can be programmed including dial codes is limite...

Page 210: ...se leading zeros e g 0805 for 5 minutes after 8 3 Choose AM or PM 4 Choose Set 5 Listen for the confirmation tone Setting the date 1 Press Time 2 Choose Date 3 Dial the date 6 digit format mm dd yy or dd mm yy depending on your system setup Use leading zeros For Example May 26 2004 should be entered as 052604 in North America 260504 in Europe 4 Choose Set 5 Listen for the confirmation tone ...

Page 211: ...to view which of the trunks have been automatically blocked from use for outgoing calls by the Auto Guard feature When ASSIGN appears in the display the trunk line is blocked DEASSIGN means the trunk line is in use by the system Auto Guard automatically blocks a trunk when the system detects no dial tone on a trunk When a trunk is Assigned Blocked When a trunk is in ASSIGN status blocked cancel th...

Page 212: ...be unblocked manually Automatic unblock will not work in this case Block Central Office CO Block is used to view which of the trunks have been blocked at the central office When ASSIGN appears in the display the trunk line is blocked for both outgoing and incoming calls DEASSIGN means the trunk line is in use by the system BsyOut Busy Out is used to block any trunk for both incoming and outgoing c...

Page 213: ...ransferred to any destination RsvdTo Reserved To is used to reserve any trunk and trunk group to a specific station or boss group The reservation will prevent any other stations or boss group stations from making outgoing calls on these trunks Operating features marked with 1 Choose the feature soft key AutGrd LAR Block BsyOut DropND HotImm HotDly IncOnl OutOnl 2 Choose Trunk and dial a trunk numb...

Page 214: ...directly at the following destinations according to Service Mode CO Trunk Number as listed in your local telephone directory Coral Trunk Number DAY DIL D NIGHT 1 DIL N1 NIGHT 2 DIL N2 Outgoing CO Lines Reserved To RsvdTo Power Fail Destination programmed by authorized technician or system manager ...

Page 215: ...n auto transfer is defined at a station dialing the number to which a call is to be transferred will automatically transfer the call use of the XFER key is not necessary This feature is typically utilized by attendants See also Transfer Boss Group A Boss Group is a number of stations operating together in which the individual station may or may not ring simultaneously as defined by the system per ...

Page 216: ...ich the flexible database system information is stored Programming the database is usually carried out during installation however it is field or remotely modifiable Dial For the purpose of this guide Dial means entering the relevant digits by pressing the number on the Dial Pad Keypad that operates a feature or sends a call to a destination Dial also means pressing a key programmed with the featu...

Page 217: ...he attendant operator master extension as defined in your system Off Hook Lifting the telephone handset from its cradle has the same effect as pressing a preprogrammed LOOP LINE or SPKR fixed key but automatically inhibits the Speakerphone facility Off hook provides the dial tone which then enables you to dial or activate a feature LINE The line key is used for making and receiving calls when the ...

Page 218: ... telephone is called a station Station Group A number of stations linked together members for a common function such as ACD UCD group or Boss group A station can be defined as a member of many ACD UCD groups and or Boss groups System defined Ask your system administrator for these values Telephony Features The FlexSet is part of the Coral family of telephones that have access to a rich array of te...

Page 219: ...when you dial a number See also Auto Transfer Trunk An outside line from the telephone company that terminates at the customer s location Trunk Group A number of trunks linked together members for a common outgoing function Trunk Number The access code number that is dialed or keyed by station user in order to gain access to a specific outside line Turret A single telephone position comprised of t...

Page 220: ... are Break In Break Out Tone A warning tone received by a station user indicating that a third party has broken into or is leaving breaking out an existing conversation Break In Warning Tone heard during the entire break in period Indicates that a third party is listening not used in North America Busy Tone Tone heard when the destination you have dialed extension or trunk is busy Call Waiting Ton...

Page 221: ...eorder Tone You will hear this tone at your FlexSet if a You try to access a denied feature or misdial b You have stayed off hook for too long before dialing c The station you have called does not answer within the predetermined interval d The station you have called is in Do Not Disturb status Ringback Tone Tone is heard when the destination you have dialed is ringing Second Ringback Tone Tone th...

Page 222: ...on designated as VIP Enables you to identify an incoming call as a high priority call Voice Paging Tone A warbling tone when using the paging facility Whisper Tone Tone heard during a conversation indicating that a Whisper Page is about to be received from a third party The second conversing party does not hear the tone ...

Page 223: ...ion notify system manager 4 send special information tone 5 misdialed trunk prefix 6 channel unacceptable notify system manager 7 call awarded and being delivered in an established channel no action 8 prefix 0 dialed but not allowed 9 prefix 1 dialed but not allowed 10 prefix 1 dialed but not required 11 More digits received than allowed 16 normal clearing message displayed as text no action 17 us...

Page 224: ...everse charging rejected 24 call suspended 25 call resumed 26 non selecting user clearing 27 destination out of order call later 28 invalid format address incomplete check number and call again 29 facility rejected notify system manager 30 response to status inquiry 31 normal unspecified no action 33 circuit out of order 34 no circuit channel available call later 35 destination unattainable If the...

Page 225: ...hing equipment congestion call later 43 access information discarded no action 44 requested circuit channel not available notify system manager 45 preempted 46 precedence call blocked 47 resource unavailable unspecified notify system manager 49 quality of service not available notify system manager 50 requested facility not subscribed notify system manager 51 reverse charging not allowed 52 outgoi...

Page 226: ...ifferent compatible terminal notify system manager if message returns 66 channel type not implemented notify system manager 67 transit network selection not implemented 68 message not implemented 69 requested facility not implemented notify system manager 70 only restricted digital information bearer capability is available notify system manager 79 service or option not implemented unspecified not...

Page 227: ...estination address missing and direct call not subscribed 91 invalid transit network selection notify system manager 92 invalid facility parameter 95 invalid message unspecified notify system manager 93 mandatory information element is missing notify system manager 95 invalid message unspecified notify system manager 97 message type non existent or not implemented notify system manager 98 message ...

Page 228: ...ate notify system manager 102 recovery on timer expiry no action 103 mandatory information element length error 111 protocol error unspecified notify system manager 112 type of protocol not available 113 ISUP not available 127 interworking unspecified notify system manager If the message returns frequently notify system manager ...

Page 229: ...s the format BG XXX for example Fwd and BG Fwd where Fwd is the standard feature and BG Fwd is the boss group feature Source This is the route taken using the soft keys to reach this soft key message Feat corresponds to the idle state or Feat Call corresponds to the FlexSet state during a call ongoing ringing etc Feature Code The feature code is the default code numbering plan that is used to oper...

Page 230: ...ing for Busy ACD Group Page 51 AcdUcd Feat MENU ACD UCD Hunt Groups CallWt LoadID LogI O PrmLog RlsRsm RlsUCD WrapTm WrapCd ACDBsy Page 51 Add Redial AutRdl 178 Auto Redial Add number to the list Page 149 AddOn GpCall 1449 Group call Temporary Add on Group Call Page 98 AddPrt GpCall AddOn 1449 Add Participant to Group Call Page 98 aFwd Feat MENU Attendant Call Forward All All E Busy Busy E NoAns N...

Page 231: ...on aRmSts Feat MENU Attendant Room Status Options RmSts0 RmSts1 RmSs14 RmSs15 Page 189 aTrace Feat MENU Attendant Call Trace On Off Print Page 188 ATT To System 146 Alternate Attendant Destination Page 196 AutAns Setup 138 Auto Answer on off Page 156 AutGrd Tk Set 1998 Trunk AUTO GUARD Page 203 AutRdl Redial Call 178 Auto Redial when calling a trunk from idle Page 149 aWake Feat MENU Attendant Wak...

Page 232: ... Tk Set 155 Trunk Busy Out Page 203 Busy Fwd 140 Call Forward Busy Page 66 Busy BG Fwd 167 Boss Group Call Forward Busy Page 64 Busy a Fwd 167 Attendant Call Forward Busy Page 186 Busy E Fwd 17701 Call Forward Busy for External calls Page 66 Busy E BG Fwd 17706 Boss Group Call Forward Busy for External calls Page 64 Busy E aFwd 17706 Attendant Call Forward Busy for External calls Page 186 Cadenc S...

Page 233: ...kI O St Set 1970 Station Check In Out Page 194 CnfIns Feat 1983 CONFERENCE Inspect Release Single Participant Page 79 CnfLck Call 1441 CONFERENCE Lock during conference Page 78 Codes Setup PrvLib MENU MENU for Special Dial Codes in Private Library 193 Final FreeDl Pulse Tone DspOff DspOn etc Page 138 Conslt Call 122 Xfer when COS is defined as Consultation Call Page 173 COS Sw Feat 149 COS Switcho...

Page 234: ... Page 203 DIL N2 Tk Set 165 Trunk Direct In Line at Night2 service Page 203 Dir 1994 Directory phones Direct Pickup 180 77 Call Pickup Directed Page 72 Divert Call 1445 Divert Call for incoming call Page 81 DND Feat 145 Do Not Disturb or Attended Unattended for Attendant Page 87 DND St Set 1999 Station Do Not Disturb Page 194 DNDOvr Call 124 hf 3 Do Not Disturb Override Page 87 DND WP Setup 1745 W...

Page 235: ... needed to access external trunks from CALL Log records Page 162 Extern FlexiC 17711 FlexiCall remote destination for External calls Page 89 Extrn Setup PrvLib 193 Private Library used to enter Outside Line Access Code followed by External Phone Page 138 FastDn Tk Set St Set 5 Scroll Fast Backward Rapidly goes backward to the previously assigned feature in a scroll list Page 160 FastUp Tk Set St S...

Page 236: ...Page 149 FrzAll Redial AutRdl 6 Auto Redial 178 Freeze All Page 149 Fwd Feat MENU Call Forwarding options FwdAll All E Busy Busy E NoAns NoAn E BNA BNA E Time Time E FllwMe Fllw E Page 66 FwdAll Fwd Call 141 Call Forward All when phone rings OR from idle Page 66 GpCall Feat MENU Group Call Conference options PrtRel GrpRel AddOn Page 94 Group Pickup 181 76 Call Pickup Group Page 72 GrpRel GpCall 14...

Page 237: ...nternal calls Page 89 IRSS Setup 17714 Destination for IRSS Individual Remote System Services Page 156 KB0 System 1996 KB0 Setup N A Lang Setup 1328 Language Multilingual Display Page 156 LAR Tk Set 1979 Look Ahead Routing Block Page 203 Last Redial 143 Last Number Redial Page 149 Lib System PubLib 194 Public Library Library Number Page 196 Lib Setup PrvLib 193 Private Library Used to enter specif...

Page 238: ...alling a station OR from idle Page 118 Music Feat MENU Background Music Options On Off Tuner Page 129 Mute Call 1320 Mute N Tools One character for No When the question is max 22 character Page 162 Name CALLog Used to display the party name instead the number Page 70 New Remind 172 Reminder Add New Time Page 153 New WakeUp 173 Wakeup Add New Time Page 175 Next 2 Advances forward through a scroll l...

Page 239: ...arriers Page 35 38 On Off Music 135 Music On Off Page 129 On Off Trace 1740 Malicious Call Trace on off Page 107 On Off aTrace 1742 Attendant Malicious Call Trace on off Page 188 OrgOnl St Set 151 Station Originating Only Page 194 Origin SltMon S Mon1 1448 Original caller Page 164 Out CALLog Outgoing calls made Page 70 OutOnl Tk Set 190 Trunk Outgoing Only Page 203 Page_Q Feat Call MENU Page_Q Pla...

Page 240: ...e step at a time Same as Primry COS Sw 10 0 COS Switchover 149 Select Primary COS Page 80 Print Trace 1741 Malicious Call Trace Printout Page 107 Print aTrace 1743 Attendant Malicious Call Trace Printout Page 188 Priori Redial AutRdl 8 Auto Redial 178 Priority Assign Page 149 Privac Setup 186 6 Boss Group Privacy on off Page 156 PrmLog AcdUcd 1442 ACD Primary Log In Page 51 ProgKy Setup 139 Progra...

Page 241: ...e 1978 Station Call Charge Reset with Printout Page 192 Restar Redial AutRdl 7 Auto Redial 178 Restart Page 149 Ring Setup 136 Ring Adjustment Page 156 RlsRsm AcdUcd 1975 ACD UCD RLS Resume all Page 51 RlsUCD AcdUcd 1991 UCD Release Resume Page 51 RmSts0 RmSs15 aRmSts 7010 7025 Attendant Room Status 0 15 Page 189 RmSts0 RmSs15 RoomSt 7026 7041 Room Status 0 15 Page 154 RoomSt Feat MENU Room Status...

Page 242: ...ait tone CampOn Offhook Call Offer Page 29 Series Call 195 Series Call Page 38 Set Music Tuner 11 1 Music Source 1329 Set to save the selected source Page 129 Setup Feat MENU Feature Setup Options Ring AutAns VP AA VP Rcv Elp TM HeadSt IdlDsp Lang Pascod ProgKy Prefer PrvLib Secure DND WP Privac ExHold MoveSt IRSS etc Page 156 SltMon Feat MENU Silent Monitoring Options S Mon1 S Mon2 Page 164 Snooz...

Page 243: ... aFwd 1984 Attendant Call Forward Timed Page 186 Time Fwd 1985 Call Forward Timed Page 66 Time BG Fwd 1984 Boss Group Call Forward Timed Page 64 Time E Fwd 17704 Call forward time for External calls Page 66 Time E BG Fwd 17709 Boss Group Call forward time for External calls Page 64 Time E aFwd 17709 Attendant Call forward time for External calls Page 186 Tk Set Feat MENU Trunk Features Setup AutGr...

Page 244: ...Vmail Feat Tools Voice Mail Page 162 Vol Dn Setup Ring Volume 136 Ring Adjustment Volume Down Page 156 Volume Setup Ring 136 Ring Adjustment Adjust Ring Level Page 156 Vol Up Setup Ring Volume 136 Ring Adjustment Volume Up Page 156 VP AA Setup 133 Voice Page Auto Answer on off Page 156 V Page Feat Call 191 3 hf 6 Voice Page activation Page 132 VP Rcv Setup 134 Voice Page Receiving on off Page 156 ...

Page 245: ...Feature Code Explanation Reference Xfer Call 122 Transfer Hookflash Page 166 XfrD N System 1993 Day Night Transfer Auto Manual Page 196 Y Tools One character for Yes When the question is max 22 character Page 162 Yes Tools Yes in the options line Page 162 ZipTon Tools Zip Tone for headset Y N Page 162 ...

Page 246: ...B boss groups 59 exclusive hold 62 privacy 61 using 60 break in during 32 internal call 28 29 busy out 204 C call charge 192 during idle 43 call forward 66 call forward all receiving calls 40 call forward all external receiving calls 40 during idle 41 follow me 68 internal external 69 call forward attendant 186 during idle 43 call forward boss group 64 during idle 43 call log 70 during idle 41 cal...

Page 247: ...ced release 77 joining 77 leaving 77 meet me 77 conference multi party Calls conference inspect 79 conventions 2 COS switchover 80 during idle 42 D day night 1 199 day night 2 199 day night transfer 199 desk elevation installation 12 dial pad description 9 direct in line DIL 204 divert call 86 receiving calls 40 DND 87 during idle 41 receiving calls 40 DND attendant 194 DND override 87 DND Overrid...

Page 248: ...FlexSet 40B s 6 forced release conference call 77 79 group call 104 internal call 32 Freedom 108 G group calls 95 adding participants 101 controlling permission to speak 103 during idle 42 forced release 104 joining 100 mute 95 preset conference activation 98 submitting request to speak 102 temporary conference activation 99 H handset description 9 volume adjustment 24 handset hook and telephone n...

Page 249: ...king external calls 33 making internal calls 27 malicious call trace 115 during idle 43 malicious call trace attendant during idle 188 message waiting lamp description 9 messages 116 cancel message 117 leave message 116 121 during idle 41 external call 35 37 internal call 27 28 29 message waiting 117 internal call 27 29 view answer delete during idle 41 voice mail 119 setup options 122 system mana...

Page 250: ...37 during idle 42 ports without disconnect supervision 46 preference 159 privacy 161 private library 138 160 deleting 140 programming 139 programmable keys description 9 programming keys 141 159 button labeling 146 public library 200 R receiving calls 40 redial 149 auto redial 149 activating from idle 150 external call 35 37 38 during idle 41 last number 149 saved number 149 external call 37 38 re...

Page 251: ...way 164 2 way 165 internal call 30 during idle 42 soft keys description 10 speakerphone as speaker on off key 21 description 9 hands free conversation 20 headset only 22 using 20 volume adjustment 24 station blocking 195 station features 48 station setup features 194 check in check out 194 DND 194 hot station delay 194 hot station immediate 194 originating only 195 outgoing call restriction 195 st...

Page 252: ... 204 central office CO block 204 direct in line DIL 204 drop no dial 204 hot trunk delay 205 hot trunk immediate 205 incoming only 205 look ahead routing LAR 204 outgoing only 205 reserved to 205 V voice page during idle 42 internal call 27 28 29 voice page auto answer 157 voice page receive 158 volume adjustment handset 24 speakerphone 24 volume buttons description 10 W wake up 180 during idle 42...

Page 253: ...2 3 9262310 Visit us at our website http www tadirantele com Email coral tadirantele com USA Headquarters Tadiran Telecom Inc 4 Tri Harbor Court Port Washington NY 11050 Tel 1 516 632 7200 Fax 1 516 632 7210 Coral FlexSet 120S and 280S User Guide 3rd Edition 2004 FlexSet Ver 3 xx with Coral Ver 14 66 T M Tadiran Telecom Business Systems Ltd ...

Reviews:

No comments

Related manuals for FlexSet 280S

Brand: Haier Pages: 24

Brand: iData Pages: 34

Brand: Samsung Pages: 38

Brand: Eaton Pages: 44

Andi4 IPS Velvet

Brand: iBall Pages: 134

Brand: Mitsubishi Pages: 72

Brand: Tadiran Telecom Pages: 222

Brand: Ericsson Pages: 76

Brand: Tadiran Telecom Pages: 11

Brand: NAM system Pages: 17

Brand: Tobii Dynavox Pages: 26

Brand: NEC Pages: 187

Brand: Sigma Pages: 61

Brand: Overmax Pages: 76

Brand: NEC Pages: 5

Brand: Haier Pages: 65

Brand: Motorola Pages: 62

Brand: Motorola Pages: 212

Brands by name

0 1 2 3 4 5 6 7 8 9 A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

Popular brands

Load more brands