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Sentinel Pro Installation Procedure and Reference Manual

 - for Coral IPx / FlexiCom

Troubleshooting 

53

Power Supply Failures

8

8

Troubleshooting

The procedures described in this chapter are intended for troubleshooting and repair 
purposes and should be performed with the necessary precautions.

................................................................................................................

Power Supply Failures

Power supply failure generally results in the loss of one or more output voltages. 
However, protection circuitry in the power supply regulator may shut down a regulator 
due to a current overload caused by an external fault.

If the power switch on the Sentinel Pro rear panel is turned ON and the POWER LED 
indicator on the front panel does not light, check the following:

1

Power cable not intact or disconnected. Connect the cable as described in 

Powering the Sentinel Pro

, page 28

.

2

AC power failure

3

Blown main or circuit fuse/breaker in the building electrical panel

4

Blown fuse within the Sentinel Pro unit. Replace the fuse as described in 

Replacing the Fuse in a Sentinel Pro Unit

, page 54

.

                                 

Summary of Contents for Coral Sentinel Pro

Page 1: ...Coral Sentinel Pro Installation Procedure and Reference Manual Version 6 78 Document Edition 3 2...

Page 2: ...tice or liability to make changes in equipment design or specifications Information supplied by the Manufacturer is believed to be accurate and reliable However no responsibility is assumed by the Man...

Page 3: ...Version 6 78 or higher no longer supports SIP endpoints Only MGCP endpoints are supported For SIP endpoints use a 3rd party SBC CAUTION Do not upgrade the Coral Sentinel Pro to Software Version 6 78 i...

Page 4: ...supported For SIP endpoints use a 3rd party SBC Upgrading Be aware that Coral Sentinel Pro Software Version 6 76 or lower supported MGCP and SIP endpoints From Coral Sen tinel Pro Software Version 6...

Page 5: ...epresentative designated by the supplier Any repairs or alterations made by the user to this equipment or equipment malfunctions may give the telecommunications company cause to request the user to di...

Page 6: ...h a single mark TUV on their product s which denotes compliance to U S and Canadian National Standards CB SCHEME Compliance Statement Equipment certified according to the CB SCHEME has been tested and...

Page 7: ...sions limits of FCC Rules the following precautions must be observed while installing and operating the equipment 1 Install the equipment in strict accordance with the manufacturer s instructions 2 Ve...

Page 8: ...tronic Equipment WEEE and with any applicable law and regulation promulgated in its respective Member State in connection with such Directive Accordingly the Distributor is responsible for and shall b...

Page 9: ...y Used in this Manual 6 2 About the Coral Sentinel Pro Coral Sentinel Pro 7 The Need for Sentinel Pro 8 Technical Description 10 Sentinel Pro Exterior Description 13 Internal View 17 3 Sentinel Pro In...

Page 10: ...nd FlexiCom Registration Overview and Minimum Requirements 43 Parameters for Reference 43 7 Upgrading Sentinel Pro via TFTP Downloading the latest version from the manufacturer s website 48 Upgrading...

Page 11: ...Chapter 1 About this Manual this chapter To learn about this manual This chapter specifies the target audience gives a list of related documentation and explains the conventions and professional terms...

Page 12: ...owledge of the Coral systems Chapter 6 Coral IPx and FlexiCom Registration For a general description of the Coral program interface PI parameters that need to be programmed for Sentinel Pro units in C...

Page 13: ...ions and Installation Coral IPx Office Installation Manual PUGW 2G card PUGW 2Gipx card PUGW card PUGWipx card Descriptions Coral IPx and FlexiCom Product Description Installation Coral Service and Pe...

Page 14: ...s manual These conventions and symbols indicate information that requires special attention as illustrated in the following examples Indicates important information demanding special attention Tip Adv...

Page 15: ...onvention Use Italics Names of windows Web pages and dialog boxes Titles of related documentation Parameter values entered in windows Directory path denotations Bold type Emphasized text Names of butt...

Page 16: ...one basis NAT overload Dynamic NAT that maps multiple private addresses to a single public address by using different ports DMZ DeMilitarized Zone A computer or small network area that sits between a...

Page 17: ...ts in the LAN network The Sentinel Pro provides the following features Enables incoming traffic to be routed through a firewall without the need to open up a permanent channel to transmit and receive...

Page 18: ...upon call setup Coral or any other call agent or registrar is unable to set up a session without knowing which port the NAT will assign To address this the Sentinel Pro acts as a meeting point The IP...

Page 19: ...the Coral Sentinel Pro 9 The Need for Sentinel Pro 2 Figure 1 Sentinel Pro MGCP Signaling Flow Coral IPx FlexiCom Internet T200M series T200M series FlexSet IP 280S FlexSet IP 280S IP 2427 1 IP 2427 I...

Page 20: ...ntinel Pro endpoints may consist of any of the Tadiran s IP phones such as FlexSet IP 280S T200M Series Sentinel Pro Location in the Network Depending on the network configuration the Sentinel Pro uni...

Page 21: ...n Figure 3 the network does not include a firewall The Sentinel Pro is placed between the router and the Coral unit Figure 3 Sentinel Pro and CoralLocated in WAN network Behind Router ReadyControl Dat...

Page 22: ...ical Description 2 The configuration in Figure 4 might be suitable for a network with a two legged firewall no DMZ Figure 4 Sentinel Pro Located Between Router and Firewall when CoralLocated in LAN Ro...

Page 23: ...entinel Pro Exterior Description The Sentinel Pro Figure 5 is a 19 box for rack mounting in a 19 cabinet or table mounting Figure 5 Sentinel Pro Unit See the following panel descriptions Front Panel p...

Page 24: ...ol LED Lights when at least one endpoint is registered in the Sentinel Pro Data LED Flashes when RTP data is transmitted through the Sentinel Pro Power LED Lights when the Sentinel Pro is powered and...

Page 25: ...ss to internal debugging tools Default configuration 115200 bps No parity 8 data bits 1 stop bit VT 100 LAN connector Used to connect the Sentinel Pro unit to the LAN see Connecting the Sentinel Pro t...

Page 26: ...ttom Panel The bottom panel includes five circular indentations that mark where the five rubber supports are to be affixed when the unit is mounted onto a table see Mounting the Sentinel Pro Unit page...

Page 27: ...e 9 provides a block diagram showing the power flow between the cards Figure 8 Sentinel Pro Internal View Electrical Hazard Contact with live internal components could cause shock burn or death During...

Page 28: ...standard unit Receives AC input voltage 110 220V and provides 5VDC and 48VDC output voltage Utilizes switching technology operating at a frequency higher than 80kHz PSC SP DC DC Provides the connectio...

Page 29: ...AC 47 63Hz This cable is supplied with the Sentinel Pro unit LAN cable UTP Category 5 This cable is supplied with the Sentinel Pro unit Ground wire 10 AWG stranded conductor and standard installation...

Page 30: ...ists of the following procedures order is of importance Hardware Installation page 21 Coral Sentinel Pro Web Portal page 29 Coral IPx and FlexiCom Registration page 43 Once the Sentinel Pro has been i...

Page 31: ...ation includes the following procedures Unpacking the Sentinel Pro Unit page 22 Mounting the Sentinel Pro Unit page 23 Sentinel Pro Ground Wiring for Rack mounted Units page 25 Powering the Sentinel P...

Page 32: ...o a table if required Three MAC addresses appear on the box label and on the label on the underside of the Sentinel Pro Only the first MAC address is used When unpacking the Sentinel Pro shipping cart...

Page 33: ...lectric load centers and main circuit breaker panels To mount the unit onto a table Peel off five rubber bumpers provided and affix them onto the bottom panel of the Sentinel Pro unit as shown in Figu...

Page 34: ...ount the Sentinel Pro unit onto a 19 inch rack see Figure 12 1 Lift the Sentinel Pro unit to the mounting position on the rack 2 Fasten the left hand and right hand mounting ears of the Sentinel Pro u...

Page 35: ...instructions on how to ground the customer supplied rack see the relevant documentation of the rack manufacturer Figure 13 Sentinel Pro Grounding Rack Mounted The Need for Grounding Proper system grou...

Page 36: ...nded conductor Verify that all ground connections are made directly from the cage ground connection to the master ground Do not interconnect cage ground terminals between the Coral units Ring terminal...

Page 37: ...y To connect the ground wire to the cage 1 Remove the hexagonal nut and flat washer from the ground terminal Do not discard 2 Insert the serrated washer onto the ground terminal 3 Insert the ground wi...

Page 38: ...ts Connecting the Sentinel Pro to the LAN Plug the RJ 45 jack connectors into the LAN connector in the Sentinel Pro rear panel Figure 7 and into the LAN socket The LAN connection can function properly...

Page 39: ...l of the Sentinel Pro unit After installing and setting up the Sentinel Pro for the first time the technician can access the Sentinel s HTTP interface by using its private or public IP Address Use the...

Page 40: ...n or press ENTER The Connect dialog box is displayed Figure 16 Figure 16 Dialog Box for Connecting to the Sentinel Pro Web Portal 3 Enter the user name sentinel lower case 4 Enter the password 159753...

Page 41: ...nu option Used for Page General Displaying some introductory sentences about the Sentinel Pro see Figure 17 above 30 Status Displaying the Sentinel Pro Status 32 Setup Configuring the Sentinel Pro Set...

Page 42: ...on Parameter Description Status The operational status of the Sentinel Pro This field is set to Active if the unit is operating and to Inactive if it is not IP address The public IP address of the Sen...

Page 43: ...on the left pane Figure 19 Sentinel Pro Setup Page The Setup page includes the following three sections Basic Configuration These parameters must be defined for any Sentinel Pro unit and are described...

Page 44: ...If no values have been changed or invalid parameters entered the system displays a message and does not apply changes 2 After system restart click the Refresh icon on the browser toolbar to reflect th...

Page 45: ...mode Yes No Public Self IP Address Public Private Self IP Address Local Net mask Default Router IP Address WAN RTP Base port number MGCP Configuration The parameters are described in Table 10 on page...

Page 46: ...identify the subnet The default value is 255 255 255 0 Default Router Address The IP address of the router connecting the Sentinel Pro to the outside world WAN RTP Base Port XXXX ports The lowest por...

Page 47: ...up call agents NOTE In total IP addresses for up to 10 different PUGW UGW E UGW cards can be configured Call Agent Port The call agent port dedicated for MGCP signaling data Select 2427 or 2727 Call A...

Page 48: ...er s field support Parameter Description Application The Sentinel Pro firmware version Kernel For manufacturer s use only Reserved for the manufacturer s internal use File System Extens Module Version...

Page 49: ...nitor on the left pane then click MGCP Figure 21 Sentinel Pro Monitor Page General Statistics Table 12 describes the general statistical details that are displayed in the upper part of the Sentinel Pr...

Page 50: ...play in the lower part of the Monitor page Table 13 Sentinel Pro MGCP Endpoint Statistics Column Description EP The number of the row in which the endpoint is listed Public Socket The endpoint s IP ad...

Page 51: ...t the Sentinel Pro 1 Click Maintenance on the left pane The Maintenance page is displayed Figure 23 Sentinel Pro Maintenance Page 2 Click the Reset button A configuration message is displayed 3 Click...

Page 52: ...d than allowed in the firewall Other value than 3000 or 16400 only relevant if used with Coral Version 14 No RTP sessions Not Applicable Private Self IP Address Base Virtual IP Address The same IP add...

Page 53: ...programming procedures are beyond the scope of this manual For explanations regarding PI procedures refer to the Coral Program Interface and Database Reference Manual Version 15 or higher Parameters...

Page 54: ...operation of a Sentinel Pro based on the value entered in the KEYSETS_IP field Ensure that in this field the maximum number of IP keysets plus Sentinels to be used in the system is defined If insuffi...

Page 55: ...al version 15 or higher The SENTINEL branch can be used to define or display the following parameters for Sentinel Pro units ZONE IP zones MAC MAC number IP_ADDRESS display only parameter STATUS Curre...

Page 56: ...NOTES...

Page 57: ...TP server The TFTP server must be located on the same subnet as the Sentinel Pro Sentinel Pro upgrade is performed either via the Coral PI Program Interface or via the Sentinel Pro Web portal This sec...

Page 58: ...manufacturer s website a Access the manufacturer s website at http www tadirantele com b Go to Partners login type your username and password c Click Enter the Main Partners page is displayed d Go to...

Page 59: ...nit can be upgraded via TFTP by using the Sentinel Pro Maintenance page Figure 24 To display the page click Maintenance on the left pane This page is for upgrading the Sentinel Pro software version an...

Page 60: ...ssage is displayed 4 Click OK The Sentinel Pro Web page displays a bar indicating the progress of the upgrade process Figure 25 Sentinel Pro Software Upgrade Click Abort to cancel the upgrade The syst...

Page 61: ...re can be upgraded via TFTP by using the PI Route ADMIN 7 It is possible to upgrade multiple Sentinel Pro units simultaneously through the PI The Sentinel Pro units to be updated can be specified by t...

Page 62: ...NOTES...

Page 63: ...protection circuitry in the power supply regulator may shut down a regulator due to a current overload caused by an external fault If the power switch on the Sentinel Pro rear panel is turned ON and...

Page 64: ...in Closing the Unit Cover page 55 Opening the Unit Cover To open the Sentinel Pro unit cover 1 Verify that the power switch on the Sentinel Pro unit is turned OFF 2 Remove the AC power cord from the...

Page 65: ...internal cables are properly connected and that the internal space within the unit is free of foreign objects 2 Position the internal side of the front panel adjacent to the front side of the Sentinel...

Page 66: ...1 Insert a pointed tool into the reset hole located on the Sentinel Pro front panel see Figure 6 on page 14 The unit is restarted with the factory settings 2 Access the Sentinel Pro Web portal as des...

Page 67: ...rack mounted Environment Heat cooling Convection cooled Operating humidity 20 80 relative non condensing Operating temperature 32 104 F 0 40 C Connectors Rear Panel LAN 1 RJ 45 connector AC Power Str...

Page 68: ...38 fax and video transmission Field software upgrade by TFTP Line power feed local supply Processing Capacity MGCP endpoints max 240 Maximum concurrent audio RTP sessions1 Sentinel Pro 10 10 disconti...

Page 69: ...nd Reference Manual for Coral IPx FlexiCom Specifications 59 Version 9 Version Software Version Sentinel Pro 6 78 Coral IPx FlexiCom 14 or higher1 For SIP endpoints use a 3rd party SBC 1 Some features...

Page 70: ...NOTES...

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