T-Home Comfort Pro, User Manual

Page: 16 / 52

14
Systematic Telephony Several Parties
Several Parties
Enquiry
Internal :
GRZ
(internal call no.
or speed-dialling no.)
G
…
External :
GRZ
(external call no.
or speed-dialling no.)
G
…
You can speak with a second internal or external party during a call
by putting the first party on hold.
After ending (disconnecting) the enquiry call, you can return to the
party on hold (see Disconnecting a Call on page 15).
Instead of the R key, some SIP terminals have a key for putting a sub-
scriber “on hold“ and thus put them “in the enquiry mode“.
Enquiry (Home User / FMC)
In a call which is made with from external via the Comfort Pro communications system (see also Home User /
FMC on page 6), entering
***
simulates the
R
key.
Example:
1. You are speaking with someone on the telephone. Interrupt the current call via
***
. You hear the
internal dialling tone. The person you are talking with hears the DTMF tones of the three star signs and
then music on hold.
2. Enter the call number of the user with whom you wish to conduct an enquiry. The enquiry party answers.
Now you can:
– transfer the call: Enter
***#
to do so.
– end the enquiry (see also Disconnecting a Call on page 15): Enter
***1
. Now you're speaking
with the party on hold.