T-Comfort Comfort Pro S, Mounting And Commissioning Manual

Page: 184 / 200

182
Frequently Asked Questions Telephony
Question: One of the telephones
is not functioning at all.
Make sure the telephone has been properly connected. Please read
the explanations under Port Assignment, Termination,
Cable Length starting on page 43.
Check also whether the appropriate port has been configured
correctly in the Configurator ( Telephony: Ports menu). For IP
system telephones, verify if PoE is enabled in the Network : LAN
menu. Please pay attention to the notes about the Power Supply
Unit under Comfort Pro P System Telephones: Extensions and
Accessories starting on page 56.
Question: It is not possible to
make external calls with one of the
telephones.
Check whether a user is configured for the telephone. Otherwise the
settings of the Guests user group are valid for the telephone. To
standard, this user group has no external call authorisation.
Make sure the user configured for this telephone belongs to a user
group with external line access ( Configurator , User Manager: User
groups menu).
Check also whether the internal call number of this telephone has
been configured for incoming call distribution ( Configurator ,
Telephony: Call Distribution menu).
Question: One of the features
(e.g. call diversion) on one of the
telephones cannot be used even
though the feature has been
configured in the Configurator of
the Comfort Pro S.
Make sure the user configured for this telephone belongs to a user
group that has access to this feature ( Configurator , User Manager:
User and User groups menus). Some features cannot be used until
the system PIN is changed.
Question: Nothing is indicated on
the display of one of the
connected ISDN telephones.
You have connected the ISDN telephone to an external S
0
port (RJ-
45 socket). These ports are intended for connection to the NTBA
only. Connect the telephone to an internal S
0
port (pressure
terminal).