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Troubleshoot
9.
Troubleshoot
Below is a listing of frequently asked questions and answers.
9.1.1.
CAN data cannot be received from uCAN.
Solution:
(A)
Please check the USB cable connected to the computer.
(B)
Check the CAN bus baud rate and match the speed when connecting uCAN device.
(C)
If uCAN device is in bus-off mode, it does not transmit or receive any data. Check
the error status from ‘Error Status’ window to see if uCAN device is in bus-off mode.
(D)
Check if the buffer is full. For stability issue, maximum 50,000 frames are set to be
the limit. Clear the buffer to receive any data.
9.1.2.
The uCAN device cannot be found by the uCAN View utility.
Solution:
(A)
Please disconnect the uCAN USB cable then reconnect to the computer.
(B)
If laptop computer is being used, try connecting the power cord to supply the
power to the laptop computer instead of just using the battery power.
