SYSMEX XE-5000, Instruction Manual, Page: 202 / 262

CHAPTER 10 Troubleshooting
10-22 Sysmex XE-5000 Instructions for Use
R
e
vi
se
d A
p
ri
l 20
07
7. Volumetric Block Errors
Error messages:
Tube Clamp Error
Status:
Not Ready Probable Cause
1. Clamping failure
2. Hand clipper is bent, and the test tube is not grasped
correctly.
Corrective Action
1. Perform test operation:
Before the test operation, remove the test tube from the
hand clipper, and return it to the rack.
Check the clamping for error, and press the HELP key on
the panel keypad of the Main Unit. Then select “OK” on the
function menu to check the operation.
2. After correcting or replacing the hand clipper,
perform the test operation.
Error messages:
Rack Full Error Probable Cause
1. Rack full sensor detects that the racks have filled up, and
sampler analysis cannot be continued.
Corrective Action
1. Remove the analyzed racks from the sampler left rack
pools.
Error messages:
Sampler Start ERR (BSNS)
Sampler Start ERR (SNS4)
Sampler Start ERR (SNS5)
Status:
Not Ready Probable Cause
1. When there are racks remain on the positions other than
the rack set position of the sampler analysis line, the
sample analysis has been started.
Corrective Action
1. Remove the racks from the analysis line, and restart the
analysis.
Error messages:
Rack Not Exist
Category:
Message urging caution Probable Cause
1. There is no analysis rack in the right rack pool.
Corrective Action
1. Place the rack in the right rack pool to perform the analysis.
Error messages:
IMI Count Too Long
Category:
Analysis Error Probable Cause
1. Clogging at detector aperture
Corrective Action
1. Remove clogs:
Press the HELP key on the panel keypad of the Main Unit.
Select “OK” on the function menu to execute the clog
removal sequence. If the error persists, clean the IMI
detector aperture with the brush.
(Refer to Chapter 9: 9.8 Cleaning the IMI detector
aperture.)
Error messages:
IMI Count Too Short
Category:
Analysis Error Probable Cause
1. Air bubbles in volumetric block
Corrective Action
1. Perform auto rinse:
Press the HELP key on the panel keypad of the Main Unit.
Then select “OK” on the function menu to execute the auto
rinse.