SYSMEX XE-5000, Instruction Manual, Page: 201 / 262

CHAPTER 10 Troubleshooting
Sysmex XE-5000 Instructions for Use 10-21
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Error messages:
Rack Feed Out Func ERR
Rack Feed Out Init. ERR
Status:
Not Ready Probable Cause
1. Rack feed-out initial position sensor has malfunctioned due
to dirt or dust.
2. The rack moves by irresistible force during sampler
analysis.
Corrective Action
1. Remove dirt or dust.
2. There may be an inconsistency between sample number
and analysis result.
Verify the analysis results of all the samples in the rack on
the analysis line as well as all the samples inserted in the
rack that has just been fed out.
Error messages:
Hand Init Position ERR
Hand Move Position ERR
Status:
Not Ready Probable Cause
1. Forward/backward cylinder has malfunctioned.
Corrective Action
1. Perform test operation.
Before the test operation, remove the test tube from the
hand clipper, and return it to the rack.
Check the hand’s forward/backward position for obstacles,
and press the HELP key on the panel keypad of the Main
Unit. Then select “OK” on the function menu to check the
operation.
Error messages:
Hand Upper Position ERR
Hand Lower Position ERR
Status:
Not Ready Probable Cause
1. Up-down cylinder has malfunctioned.
Corrective Action
1. Perform test operation.
Before the test operation, remove the test tube from the
hand clipper, and return it to the rack.
Check the hand’s up/down position for obstacles, and press
the HELP key on the panel keypad of the Main Unit. Then
select “OK” on the function menu to check the operation.
Error messages:
Tube Inv. Position ERR
Status:
Not Ready Probable Cause
1. Tube inversion cylinder has malfunctioned.
Corrective Action
1. Perform test operation.
Before the test operation, remove the test tube from the
hand clipper, and return it to the rack.
Check the hand mixing for error, and press the HELP key
on the panel keypad of the Main Unit. Then select “OK” on
the function menu to check the operation.
Error messages:
Tube Sensor Error
Category:
Message urging caution Probable Cause
1. Although there is the test tube containing blood, the tube
detection sensor detects that no tube is found.
2. Although there is no test tube, the blood detection sensor
detects that blood is found.
Corrective Action
1. Remove dirt from the tube detection sensor.
2. Remove dirt from the blood volume sensor.