SYSMEX XE-5000, Instruction Manual, Page: 197 / 262

CHAPTER 10 Troubleshooting
Sysmex XE-5000 Instructions for Use 10-17
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5. WB Aspiration and Dilution Errors
Error messages:
Mixing Motor Error
Status:
Not Ready
Category:
Analysis Error Probable Cause
1. The load on the reaction chamber mixing motor is
abnormally high.
Corrective Action
1. Check the reaction chamber mixing motor:
Check that no tubing is touching the mixing motor. Then
press the HELP key on the panel keypad of the Main Unit.
Select “OK” on the function menu to check the operation.
Error messages:
Low Blood Volume
Category:
Analysis Error Probable Cause
1. Blood volume is short during sampler operation.
Corrective Action
1. Analyze in manual mode or capillary mode.
Error messages:
Sample Not Asp Error
Category:
Analysis Error Probable Cause
1. Abnormal blood sample
Clumps present in blood sample.
Extremely low concentration blood
2. The parts below are clogged:
Piercer
Sample rotor valve
Whole blood aspiration line tubing
3. Tubing in the whole blood aspiration line is disconnected
from the sampler.
Corrective Action
1. Check the whole blood sample, and reanalyze it.
2. Clean the sampler piercer, SRV and whole blood aspiration
line as follows:
1. Perform the shutdown sequence using CELLCLEAN.
(Refer to Chapter 9: 9.1 Execution of shutdown.)
2. When the shutdown sequence is completed, perform
auto rinse.
3. When the auto rinse is completed and the system enters
Ready status, reanalyze the sample.
4. If dirt cannot be removed completely, pour CELLCLEAN
into the test tubes and analyze these samples in the
sampler mode to clean the piercer and the whole blood
aspiration line.
5. If the error still persists, it is assumed that the piercer is
clogged by clots, replace the piercer. (Refer to Chapter 9:
9.16 Replacing the piercer.)
3. Reconnect the tubing.