Protouch-wide: user documentation
DOC/PROTOUCH-WIDE; V1.5
DOC_PROTOUCH_WIDE_V1.5.docx
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7
Manufacturer Information
7.1
Contact
Our distributors and system integrators will gladly give you any information about our products and their use. If you want to contact the
manufacturer directly, please send an email message containing a short description of your application and your request to the following address
or use one of the information or technical support request forms on our internet homepage:
Syslogic Datentechnik AG
Taefernstrasse 28
CH-5405 Baden-Daettwil/Switzerland
e-mail:
Web:
T:
+41 56 200 90 40
F:
+41 56 200 90 50
7.2
Warranty
Our products are covered by a world-
wide manufacturer’s warranty. The warranty period
starts at the delivery time from our official distributor
to the customer. The duration of the warranty period is specified in the respective product catalogs and the offers. All products carry a date code
and a job number for identification. The manufacturing data and deliveries are registered in a high-level Quality Management System.
The warranty covers material and manufacturing defects. All products must be returned via the official distributor to the factory for repair or
replacement. The warranty expires immediately if the products are damaged of operation outside of the specified recommended operating
conditions. The warranty also expires if the date code or job number listed on the product is altered or rendered unintelligible. The warranty
does not include damage due to errors in firmware or software delivered with the products.
7.3
RMA Service
Syslogic offers a Return Material Authorization process to simplify handling of devices that needs to be returned to the manufacturer. Please
follow the instructions on our web page:
to get best service.
