Synway Information Engineering Co., Ltd
SMG-D Series Analog Gateway User Manual (Version 2.0.0)
Page 59
Appendix B Troubleshooting
Q1. What to do if I forget the IP address of the SMG-D gateway?
There are two ways to get the IP address:
1) Long press the Reset button on the gateway to restore to factory settings. The default IP
address is 192.168.1.101
2) Dial the corresponding function key through an FXS port to query the IP address. See
Q2. The SMG-D gateway only supports routing on two directions, i.e. Tel
IP and IP
Tel.
What to do if I want to make a Tel
Tel call?
By default, you can make Tel
Tel calls without any routing configuration.
If you need to make Tel
Tel calls in a specific way, try via the routing of Tel
IP
IP
Tel.
See below for detailed introductions.
Provided you are going to initiate a call from Port Group 1 to Port Group 2; the IP address and
port number of your gateway are 192.168.1.101 and 5060 respectively.
a) Add a new routing rule on the Tel
IP routing rule configuration interface. Select a port
group (e.g.
Port Group 1
) as „Source Port Group‟ to initiate the call and fill in „Destination
IP‟ and „Destination Port‟ with the gateway‟s IP address (e.g.
192.168.1.101
) and port
number (e.g.
5060
). Then the call initiated from the station corresponding to Port Group
1 will be routed to the gateway.
b) Add a new routing rule on the IP
Tel routing rule configuration interface. Fill in „Source
IP‟ with the gateway‟s IP address (e.g.
192.168.1.101
) and select a port group (e.g.
Port
Group 2
) as „Destination Port Group‟ to be called. Then if the IP end of the gateway calls
itself, the station corresponding to Port Group 2 will ring.
c) Finishing the above configurations, you can perform a Tel
Tel call from Port Group 1 to
Port Group 2 simply by the way you make a Tel
lP call.
Q3. Does call forwarding involve routing and number manipulation?
Case 1: If the forwarding number is the number of the gateway port. There is no need to use
routing and number manipulation rules. Because the gateway will find the corresponding
number according to the forwarding number and make a call.
Case 2: If the forwarding number is not the number of the gateway port. It is required to use
routing and number manipulation rules. A call forward procedure can be regarded as a
Tel
IP call. It uses the routing rules and number manipulation rules in the same way as the
Tel
IP call. A complete call forward is performed as follows:
a) An incoming IP call to the gateway rings the port which matches the IP
Tel routing and
number manipulation rules and obtains a new CallerID.
b) Then the gateway uses the newly obtained CallerID and the call forward number, via the
Tel
IP routing and number manipulation rules, to make another call from the port to a
remote IP address.
Q4. In what cases can I conclude that the SMG-D gateway is abnormal and turn to
Synway’s technicians for help?
a) During runtime, the run indicator does not flash or the alarm indicator lights up or flashes,
