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Section VIII 

Trouble-Shooting Guide

006-0007068 UPS-1500-S-2S Guide 

Rev E 

55 of 60 

09/10/20  

www.synqor.com

LED

Indication

Possible Problem(s)

B0 – B3:

LOAD POWER 

LEDs

B3 is BLINKING RED

• Total UPS load power is greater than or approaching 1250 W.  The 

UPS may still be delivering its specified output voltage because the 

load power is not high enough to trigger the power limit circuitry.

B0 – B3 are all OFF

• No power is being delivered to the load.

• The UPS is OFF and needs to be turned ON.

• The loads or output cables are not connected.

• The loads are all turned off.

• The loads are simply not drawing any appreciable power at the time.

F0:

UPS Cooling 

System LED

LED is BLINKING 

GREEN

• Indicates that the fans are running at 67% of their rated speed.  

There is no problem.

LED is AMBER

• Indicates that the fans are running at 100% of their rated speed.  

There is no problem, but the unit is operating at a high ambient 

temperature and a high load combination.

LED is RED

• Fans are running at 110% of rated speed to keep the unit cool.  The 

maximum recommended temperature may be exceeded, but the 

fans are keeping things cool enough to avoid triggering the over-

temperature shut-down circuitry.

F1:

Battery Pack 

Temperature 

LED

LED is BLINKING 

RED

• The battery is too cold to be charged or discharged without damage.  

• If the UPS is running from the AC INPUT or the DC INPUT the battery 

will eventually be warmed up and this condition will go away.

LED is BLINKING 

AMBER

• The battery is too cold to be charged without damage, but it can be 

discharged if the UPS needs to draw power from it.

• If the UPS is running from the AC INPUT, the DC INPUT or the 

battery, the battery will eventually be warmed up and this 

condition will go away.

LED is STEADY 

AMBER

• The battery is too hot to be charged without damage, but it can be 

discharged if the UPS needs to draw power from it.

• If the ambient temperature is within its specified range the battery 

will eventually cool down and this condition will go away.

LED is STEADY RED

• The battery is too hot to be charged or discharged without damage.

• If the ambient temperature is within its specified range the battery 

will eventually cool down and this condition will go away.

Summary of Contents for UPS-1500-S-2S Series

Page 1: ...AC K M O UN T UPS 1500 S 2S Uninterruptible Power Supply 1 888 567 9596 USA only SynQor Headquarters 155 Swanson Road Boxborough MA 01719 1316 USA www synqor com N M Redundancy optional Made in USA Op...

Page 2: ...ved from the AC INPUT 14 Power Cable Wiring Diagram 17 Power Cable Wire Size 18 Section III Operation Set Up 19 Start Up 20 Shut Down 20 Power Cable Connections Disconnections While Operating 21 Cooli...

Page 3: ...l R option 40 AC Output Neutral Grounding 40 Wiring Caution 41 Section V Battery Pack Battery Technology 42 Electronic Circuitry within the Battery Pack 42 Battery Capacity 43 Storage of the Battery P...

Page 4: ...urce of AC power and not connected to the UPS do not contact the exposed terminals of the AC input cable Do not assume that the source of AC power is not present Connections between the AC input cable...

Page 5: ...ot apply external voltages to the pins of an exposed battery pack connector It is not possible to charge the battery pack from an external source and excess voltages could damage internal control circ...

Page 6: ...not dispose of batteries in a fire The batteries may explode CAUTION Do not open or mutilate batteries Released electrolyte is harmful to the skin and eyes It may be toxic Always use the proper SynQo...

Page 7: ...d with a crest factor up to 2 5 and any load power factor from 0 0 to 1 0 There are two optional DC outputs at various voltage and power levels available The total AC plus DC output power is limited t...

Page 8: ...o three power sources the AC INPUT the optional DC INPUT or the battery with that order of priority based on availability EMI filters are present at all external inputs and outputs AC INPUT DC INPUT D...

Page 9: ...er Battery Run Time Height W x D x H Weight Full Power 80 Power UPS 1500 S 2S 1 Standard Battery Pack 1250 W 1500 VA 10 min 13 min 2U 17 00 x 13 80 x 3 40 33 lbs Base Models Options Options AC Input F...

Page 10: ...loating for shipboard applications The Electronic Breaker option adds fault tolerant glitch free operation multi unit for N 1 or N M redundancy This option also allows up to 32 units total in Single P...

Page 11: ...r I O User I O CONFIG Port CONFIG Port Ground Stud 1 4 20 Ground Stud 1 4 20 DC Input Option DC2 Output Option Exhaust Fan Exhaust Fan AC Input AC Input AC Circuit Breaker AC Circuit Breaker UPS 1500...

Page 12: ...Temperature Methods 501 5 502 5 Operating Temperature 20 C 50 C Storage Temperature 40 C 65 C Altitude Method 500 5 Operating 0 18 000 ft Non operating 0 40 000 ft Environmental Tests Shock Drop Metho...

Page 13: ...of 60 09 10 20 www synqor com 2S 2U Mechanical Diagram 3 40 86 36 1 50 38 1 17 00 431 8 13 80 350 5 13 00 330 2 750 19 05 750 19 05 750 19 05 10 750 273 05 0 518 13 14 0 313 7 94 0 625 15 88 1 750 44...

Page 14: ...ut power the AC OUTPUT power plus the optional DC OUTPUT power for the UPS 1500 series is rated at 1250 W for an ambient temperature as high as 50o C 122o F It draws this power first from the AC INPUT...

Page 15: ...ambient temperature is not above 45o C 113o F If the total output power is greater than this derated value the UPS will switch to the DC INPUT if it is available and 22 V or the internal BATTERY PACK...

Page 16: ...0 60 80 100 120 140 160 180 200 220 240 260 280 Output Power Watts Input Voltage Vrms Output Power vs AC Input Voltage without switching over to the DC input or the battery Steady state 15s transient...

Page 17: ...he following functions and locations AC INPUT Pin Function A Line B Neutral C No Connect D Ground A B D C DC INPUT Pin Function G F E Vin B C D Vin Return A H No Connect A B G H D E C F AC OUTPUT Pin...

Page 18: ...ge drop to an acceptably small value While this is an issue for all of the power cables it is particularly important for the DC INPUT and DC2 Output cables because the current flowing through it is ve...

Page 19: ...th the correct polarity Connect the USER I O cables Connect all INPUT cables first to the UPS and then to the various sources An overcurrent protect and disconnect device should be installed on the DC...

Page 20: ...are available the UPS can still be turned on It will draw power from the internal battery for as long as the battery has charge left in it This is sometimes referred to as a COLD START in the industry...

Page 21: ...oad that might be connected to the other output NOTE that disconnecting an input or output power cable while that cable is handling power will likely cause an arc to form as the terminals are pulled a...

Page 22: ...otherwise maintain its specified maximum temperature for its internal circuitry the fans will momentarily be driven at a speed that exceeds their rated long term running speed There is an LED on the...

Page 23: ...se indicators are described in this section LEDs LED above the ON OFF switch This LED has four possible indications according to the table below LED Appearance Description Indication Green UPS is Runn...

Page 24: ...he Source of Power Amber Input has Returned within Range and Diagnostic Tests are Being Performed Off Input is Not within Range Or the DC INPUT Option is not Installed Power Out Indicators LEDs in pos...

Page 25: ...ed Green B3 Off Total Load Power 75 B0 B1 B2 Green B3 Dimmed Green Total Load Power 100 B0 B1 B2 Green B3 Blinking Red Total Load Power 100 Battery State of Charge Indicators LEDs in positions E0 E3 T...

Page 26: ...ed UPS Temperature Fans Running at 100 Red Maximum UPS Temperature Fans Running at 110 Battery Pack Temperature Indicator LED in position F1 The LED in position F1 indicates the temperature of the bat...

Page 27: ...s Have Recently Had Degraded Performance and Diagnostic Tests are Being Performed Red One or Both Fans Presently Have Degraded Performance Battery Pack Service Required Indicator LED in position C1 Th...

Page 28: ...Turned Off and Back On to Reset Fault Four UPS is Drawing Power From the Battery Pack and the Remaining Charge is 10 Hot Swapping the Battery Pack The battery pack can be removed from the UPS and it...

Page 29: ...D 810G MIL STD 810G Test Method Name Procedure Details 500 5 Low Pressure I II and III 15 000 ft operating 40 000 ft storage 501 5 High Temperature I and II 50o C operating 65o C storage 502 5 Low Tem...

Page 30: ...m for N 1 redundancy or more generally N M redundancy Standard vs expanded paralleling is determined by the AC Output Neutral Wire option in the UPS part number See the table below Standard parallelin...

Page 31: ...ATION cables are unique to F option paralleling and cannot be used with R option UPS units Configuration specific OUTPUT and or INPUT power cables are also required These power cables can be assembled...

Page 32: ...FIGURATION cables for two unit and three unit single phase systems are offered as standard products See the following pages for details These cables are unique to the R paralleling option and cannot b...

Page 33: ...Prated SYN 9315 SYN 9343 2 Series Split Phase L1 L2 2 L N 1 x Vrated L L 2 x Vrated 1 x Irated 2 x Prated SYN 9313 N A 3 3 Phase Y L1 L3 L2 120 3 L N 1 x Vrated L L 1 73 x Vrated 1 x Irated 3 x Prate...

Page 34: ...ables and the CONFIGURATION cable is shown below L1 N PEGND L1 N PEGND L1 N TO LOAD PEGND AC OUTPUT AC OUTPUT REAR PANEL REAR PANEL CONFIGURATION cable SYN 9311or SYN 9341 When ordering select the F F...

Page 35: ...tput AC Output CONFIGURATION cable SYN 9315 or SYN 9343 When ordering select the options F Floating for standard parallel or R Redundant for redundant parallel Use CONFIGURATION cable SYN 9315 for sta...

Page 36: ...at a high potential relative to the neutral or PEGND One will be phase shifted by 180 degrees one half cycle from the other meaning that when one hot wire is at its positive peak the other is at its...

Page 37: ...providing the AC OUTPUT cable all the cable sections should have the following minimum wire size depending on whether the AC OUTPUT of the individual UPS units is 115 Vac or 230 Vac UPS AC Output Volt...

Page 38: ...e that configuration cables for two unit and three unit single phase systems are offered as standard products See the previous pages for part numbers Line 1 UPS Unit 1 0 Line 2 UPS Unit 1 180 Line 1 U...

Page 39: ...ected to sources of power They could be connected to the same AC and or DC source respectively They could be connected to different AC and or DC sources respectively All that is necessary is to ensure...

Page 40: ...rce e g no AC or DC input and depleted battery the combined AC output will shutdown Multi unit AC Output On Off Control Expanded Parallel R option For expanded parallel multi unit operation any on fro...

Page 41: ...WARNING LETHAL VOLTAGES MAY BE PRESENT ON UPS AC OUTPUT CONNECTIONS ALWAYS REMOVE BATTERY PACKS AND INPUT POWER BEFORE MAKING MULTI UNIT AC OUTPUT CONNECTIONS ALL AC OUTPUT CABLE CONNECTORS MUST BE I...

Page 42: ...ls into multiple segments is to allow the battery pack to remain useful even if one of its battery cells fails In a normal battery configuration the failure of a single cell would disable the entire b...

Page 43: ...PS load power is Total UPS Output Power Standard Battery Run Time 100 Rated Power 10 Minutes 80 Rated Power 13 Minutes 60 Rated Power 21 Minutes Storage of the Battery Pack The storage temperature ran...

Page 44: ...this chassis and the exposed power terminal strip is not subjected to extreme mechanical shock or to excessive moisture UPS battery packs must be shipped per Federal DOT Regulations as a Class 9 Full...

Page 45: ...for a connection to a host system computer so that it can control the UPS and receive information regarding the status of the UPS The Configuration male DB15 connector on the right is for a connection...

Page 46: ...4148 2N3904 Input Pin 50k Ohms 100 Ohms 5V 500 Ohms PS2581L 1N4148 I O Circuits OUTPUT ON OUTPUT OFF 5V Pin SHUTDOWN Input Pin Remote On Off Switch SPDT Momentary ON OFF ON 100 Ohms 5V 8 500 Ohms 13 P...

Page 47: ...reference for all digital inputs and outputs LOW_BATT 6 Open collector output where low indicates battery charge level is 10 ACIN_GOOD 7 Open collector output where low indicates AC Input voltage is w...

Page 48: ...ud with eight data bits no parity bit and one stop bit The pin assignments and functions for this RS232 interface are as follows Signal Pin Number Function GND 4 and 5 Ground reference for RX and TX s...

Page 49: ...Options DC1 Output Option DC1 Output Option AC Output AC Output Exhaust Fan Exhaust Fan Ethernet Port Ethernet Port User I O User I O CONFIG Port CONFIG Port Ground Stud 1 4 20 Ground Stud 1 4 20 DC...

Page 50: ...Power AC Output Frequency DC OUTPUT Power Total Output Power Battery Voltage Battery State of Charge Battery Predicted Run Time Number of Battery Cycles External Switch Input Status Fan RPM Internal...

Page 51: ...BASE T standards It utilizes a standard RJ 45 connector also allowing a metallic sealable circular military outer housing The interface supports auto negotiation polarity correction and Auto MDIX dete...

Page 52: ...may be toxic Always use the proper SynQor battery pack See the battery replacement chart on page 43 Fans The fans on the rear panel have sealed bearings that do not require any regular maintenance Fa...

Page 53: ...ternal conditions can likely be corrected by the user The 16 LEDs on the front panel of the battery pack are the best and first place to look to determine what might be wrong with the UPS The table on...

Page 54: ...y The DC INPUT voltage is either too low or too high The DC INPUT cable may have too much series resistance Thicker wire should be used A1 AC OUTPUT Power LED LED is OFF The UPS is OFF and needs to be...

Page 55: ...to keep the unit cool The maximum recommended temperature may be exceeded but the fans are keeping things cool enough to avoid triggering the over temperature shut down circuitry F1 Battery Pack Temp...

Page 56: ...ue The UPS s battery run time will therefore be similarly reduced The battery pack should be replaced at the earliest convenient time All 16 LEDs All LEDs are OFF The battery pack is not fully inserte...

Page 57: ...ted to the UPS Or it may happen when the load itself is turned on and or connected to the AC OUTPUT of a UPS that is already running Common examples of such loads are motors and incandescent lights bu...

Page 58: ...PS to determine that the voltage at its AC INPUT or its DC INPUT is below its minimum specified value even though the corresponding voltage at the source of AC or DC power is within the specified rang...

Page 59: ...by another stop for one minute and so on This same problem can also occur for the AC INPUT if the voltage at the AC source is close to the specified 80 Vrms minimum limit In this case the UPS will try...

Page 60: ...interruptible Power Supply 006 0007068 09 10 20 Rev E 1 888 567 9596 USA only SynQor Headquarters 155 Swanson Road Boxborough MA 01719 1316 USA www synqor com Made in USA Operator s Guide UPS 1500 S 2...

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