Symmetricom TimeProvider 500, User Manual

Page: 130 / 174

130 TimeProvider 500 2.0 User’s Guide 098-00172-000 Revision A – December, 2009
Chapter 5 Maintenance, Troubleshooting & Ordering
Grandmaster Clock Link Corrective Action
Grandmaster Clock Link Corrective Action
When there is an issue with the link to the grandmaster clock, do the following:

Check the IP address of TimeProvider 500 by using the
show interface
config
CLI command. See show interface config , on page 115.

Check the IP addresses of the grandmaster clocks with the
show ptp
CLI
command. See show ptp , on page 118.

Check VLAN with the
show interface config
CLI command. See show
interface config , on page 115.

Try to ping TimeProvider 500 from another network element on the Ethernet
subnet. See
ping , on page 82.
TimeProvider 500 System and Accessory Part Numbers
This section provides part numbers and accessories available for the TimeProvider
500.
Returning the TimeProvider 500
You should return the equipment to Symmetricom only after you have exhausted the
troubleshooting procedures described in this user guide, or if Symmetricom Global
Services has advised you to return the unit.
Table 5-4. Component Part Numbers
Item Part Number
TimeProvider 500 IEEE 1588v2 Translator Kit 990-03863-02
Power Connector and Pins (included with part number 990-03863-02) 093-00063-000
TimeProvider 500 19” Rack Mount Kit 093-00090-000
TimeProvider 500 19” Dual Rack Mount Kit 093-00069-000
21” Mounting Adapter Bracket Kit 093-00011-000
23” Mounting Adapter Bracket Kit 093-00012-000
Note: Please retain the original packaging for re-shipping the
product. If the original packaging is not available, contact
Symmetricom Global Services (SGS) for assistance.