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097-93100-01 Revision C – February, 2010
TimeCreator 1000 User’s Guide 123
Chapter 6 Maintenance and Troubleshooting
Obtaining Technical Assistance
Obtaining Technical Assistance
If you have technical questions about the TimeCreator 1000, call Symmetricom
Global Services (SGS) at 888-367-7966 (toll-free in USA only), 408-428-7907, or
+49 700 3288 6435 in Europe, Middle East, or Africa. You can also E-mail your
technical questions to [email protected] or
[email protected].
Upgrading the Firmware
You can upgrade the firmware in the IMC, IOC, or redundant IOCs using CLI
commands and software available from Symmetricom. Only users with Admin level
access can execute the command. The command places the IMC in the firmware
download mode and prevents all other sessions from making changes to the
configuration. During the upgrade process, no new sessions are allowed. Refer to
Appendix B, Command Descriptions and Communications Interface
and the
command
, on page 264 for details on the upgrade process.
Upgrading the IOC
The Upgrade command allows you to install firmware in a single IOC in basic
configuration, or in either IOC of a redundant configuration. This section contains
procedures for upgrading a shelf with a single IOC and for upgrading a shelf with
redundant IOCs.
Upgrading Single IOCs
To upgrade the software in a single IOC, use the procedure in this section. Outputs
from the TimeCreator 1000 are interrupted for up to 30 minutes until the upgraded
IOC enters the Locked mode.
1. Login at the Admin level (see
2. Type
set configuration backup
and press
Enter
to save the contents of the
IOC configuration.
3. Type
upgrade ioc1 <filename> <ftp-server> ftp auto-reboot
and press
Enter
. (For example,
upgrade ioc1 ver2.bin 192.168.5.64 ftp
Caution:
To avoid a possible service call, do not issue a command to
the TimeCreator 1000, do not remove power from the TimeCreator
1000, and do not remove an IOC or IMC from the shelf during the
upgrade process. Doing so could corrupt the flash memory in a
module, disabling the TimeCreator 1000.