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264 TimeHub 5500 User’s Guide
097-55501-01 Revision M – January 2009
Chapter 5 Maintaining the TimeHub 5500
Contacting Symmetricom Global Services
Equipment Return Procedure
To return equipment to Symmetricom for repair:
1. Call Symmetricom Global Services (SGS) at 888-367-7966 (toll-free in USA only),
408-428-7907, or +49 700 3288 6435 in Europe, Middle East, or Africa to obtain
a return material authorization number (RMA) before returning the product for
service.
You can request an RMA on the internet at
https://www.symmetricom.com/Support/req_repair.htm.
Retain the assigned RMA number for future reference.
2. Provide a description of the problem, product item number, serial number, and
warranty expiration date.
3. Provide the return shipping information (customer field contact, address,
telephone number, and so forth.)
4. Ship the product to Symmetricom, transportation prepaid and insured, with the
Return Material Authorization (RMA) number and item numbers or part numbers
clearly marked on the outside of the container to the address given with the RMA.
Repaired equipment is returned to you with shipping costs prepaid by
Symmetricom.
Contacting Symmetricom Global Services
If you encounter any difficulty installing or operating the product, contact
Symmetricom Global Services at:
U.S.A. Call Center:
Symmetricom, Inc.
2300 Orchard Parkway
San Jose, CA 95131-1017
Toll-free North America: 888-367-7966
Tel: 408-428-7907
Fax: 408-428-7998
E-mail: [email protected]
Internet: http://www.symmetricom.com