Symbol SPT 1700, Product Reference Manual

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Applications: Preferences
Options Menu
When you select the Options menu, its command appears on screen:
TCP/IP Troubleshooting
If you are having a problem establishing a network connection using the Desktop TCP/IP,
check this section and try the suggestions listed.
Displaying Expanded Service Connection Progress Messages
It’s helpful to identify at what point in the login procedure the connection fails. An easy way
to do this is to display the expanded Service Connection Progress messages, which describe
the current stage of the login procedure. Press the lower half of the Scroll button at any point
during login to display these messages.
Viewing the Network Log
If viewing the expanded Service Connection Progress messages does not give you enough
information to find out why you cannot connect to your ISP or dial-in server, look at the
Network Log. The Network Log lists all communication that occurs between your modem
and your dial-in server during the login procedure. The information in the Network Log can
help your ISP or your System Administrator pinpoint where the login procedure
communication fails and why.
To view the Network Log:
1. From the Network Preferences screen, tap View Log from the Options menu to
display the Network Log screen.
2. Tap the up and down arrows of the scroll bar to see the entire Network Log.
3. After you finish, tap the Done button to return to the Network Preferences screen.
Adding a DNS Number
If your ISP or dial-in server requires a DNS number and you did not enter that information
in the Network Preferences screen, it will appear that you successfully logged into your
network. However, when you try to use an application or look up information, the
View Log Displays the Network Log screen.