Symbol ORG SPT 1550, Product Reference Manual

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15-9
Getting Help With Your SPT 1550 Terminal
Troubleshooting
If you encounter a problem with your SPT 1550 terminal, look in this section for the
description that most closely matches the symptoms you observe and try the suggestions
listed.
Important: For troubleshooting tips not included in this handbook, refer to either the
README.TXT file or the Help Notes file located in the Symbol Palm Terminal Desktop
directory. These files are also on the installation CD-ROM.
Problem Cause(s) Solution
Installation
Symbol Palm Terminal
Desktop installation
program incorrectly
detects that a modem
is attached to one of
your serial ports. Do not place your SPT 1550
terminal in the cradle while
installing the software.
Serial Cradle
LEDs do not light when
the cradle is plugged
in. Cradle is not receiving power. Make sure the power supply is
securely connected and receiving
power.
LED does not light
when the terminal is
inserted. Terminal is not seated firmly in
the cradle. Replace the terminal in the cradle.
Attempt by the cradle
to HotSync the
terminal failed. Terminal was removed from the
cradle while the LED was
blinking green.
Terminal’s battery is dead.
Active Error dialog box on
terminal.
Replace the terminal in the cradle.
This allows the cradle to attempt
another HotSync.
Recharge the battery.
Error dialog box must be cleared in
the terminal. Tap the
OK button on
the terminal’s touchscreen.