Symantec NetBackup 5200 Series Routine Maintenance Download Page 45 | Manualshive

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B

How to Obtain Help

If a problem persists in troubleshooting, contact Symantec for technical support.

B.1 Preparations For Contacting Symantec

To better solve the problem, you need to collect troubleshooting information and make
debugging preparations before contacting Symantec.

B.2 How to Use the Document

Symantec provides usage documents shipped with the device. Through these documents, you
can solve problems that occur during troubleshooting.

B.3 Technical Support

Symantec Technical Support maintains support centers globally. Technical Support's primary
role is to respond to specific queries about product features and functionality. The Technical
Support group also creates content for our online Knowledge Base. The Technical Support group
works collaboratively with the other functional areas within Symantec to answer your question
in a timely fashion. For example, the Technical Support group works with Product Engineering
and Symantec Security Response to provide alerting services and virus definition updates.

NetBackup 5200
Routine Maintenance

B How to Obtain Help

Issue 01 (2010-08-30)

Symantec Corporation

B-1

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Summary of Contents for NetBackup 5200 Series

Page 1: ...Symantec NetBackup 5200 Routine Maintenance Release 1 1...

Page 2: ...of their respective holders Notice The purchased products services and features are stipulated by the contract made between Symantec and the customer All or part of the products services and features...

Page 3: ...Checking Indicator Status 3 5 4 Guide to the Routine Maintenance Using the System Monitor Interface 4 1 4 1 Checking the CPU Status 4 2 4 2 Checking the Disk Status 4 4 4 3 Checking the RAID Group Sta...

Page 4: ...Service B 4 B 3 4 Maintenance Agreement Resources B 4 B 3 5 Additional Enterprise Services B 4 C Acronyms and Abbreviations C 1 Contents NetBackup 5200 Routine Maintenance ii Symantec Corporation Issu...

Page 5: ...4 1 Security Alert interface 4 2 Figure 4 2 Log on interface 4 3 Figure 4 3 Monitor interface 4 3 Figure 4 4 CPU status 4 4 Figure 4 5 Disk status 4 5 Figure 4 6 RAID group status 4 7 Figure 4 7 Fan s...

Page 6: ......

Page 7: ...the rear view of NetBackup 5200 3 7 Table 3 5 Description of the indicators of the Tape out card Fibre Channel 3 8 Table 3 6 Description of the indicators of the 10GE NIC 3 9 Table 4 1 Description of...

Page 8: ......

Page 9: ...e engineer Symbol Conventions The symbols that may be found in this document are defined as follows Symbol Description DANGER Indicates a hazard with a high level of risk which if not avoided coule re...

Page 10: ...nt points of the main text Update History Updates between document revisions are cumulative Therefore the latest version of this document contains all of the updates that were made in previous version...

Page 11: ...3 Laser Safety When you install and maintain the device follow the laser safety precautions to ensure your safety and safety of the device 1 4 Using Optical Fibers You should use optical fibers proper...

Page 12: ...ESD preventive gloves or an ESD preventive wrist strap to avoid electrostatic injuries Sub rack grounding identifier Indicating the grounding position Warning for removing or inserting the system disk...

Page 13: ...the static electricity To protect the devices note the following during operations l Do not touch the exposed device modules with bare hands because the static electricity of the human body may damage...

Page 14: ...ed to disconnect the patch cord between the peer device and the local device to protect the optical transceiver from the optical power l Do not remove or insert unnecessarily the optical transceiver t...

Page 15: ...ing screws into the sub rack or the device otherwise short circuit may occur 1 6 Electrical Safety When you install and maintain the equipment follow the electrical safety precautions to avoid device...

Page 16: ...ation cables may result in electrical shock CAUTION When you operate a device in the ESD sensitive area you must take ESD preventive measures such as wearing an ESD preventive wrist strap ESD preventi...

Page 17: ...nd status are functional To maintain the equipment in good condition through equipment cleaning and maintenance 2 2 Maintenance Items and Periods This section describes the maintenance items and the p...

Page 18: ...and Periods Maintenance Owner Maintenance Site Maintenance Item Suggested Maintenance Period Maintenance engineers Device site l Checking equipment running environment l Checking environment inside t...

Page 19: ...erials to avoid damage to fiber connectors Thermometer Measures the temperature of the equipment room Hygrometer Measures the humidity of the equipment room a Use this tool when the NetBackup 5200 is...

Page 20: ......

Page 21: ...djust the environment to avoid device faults due to the environmental conditions 3 2 Checking the Internal Cabinet Environment This section describes the criteria for checking the cabinet helping to e...

Page 22: ...system Operating humidity Hygrometer in the equipment room 1 The relative humidity should range between 10 and 85 2 If the relative humidity is too high install a dehumidifier if the value is too sma...

Page 23: ...ether the power input terminal block power socket and connector of each cabinet s power distribution frame are in good condition Check for corrosion overcurrent and overheating 3 Use a multimeter to m...

Page 24: ...ing point inside the cabinet Given the measuring accuracy the measured resistance of each grounding point should be approximately 1 ohm or less If the resistance measured at a grounding point exceeds...

Page 25: ...l Check indicator status in the front view of the NetBackup 5200 Figure 3 1 shows the front view of the NetBackup 5200 Table 3 3 lists the indicator status of the front view of NetBackup 5200 Figure...

Page 26: ...d write status indicator Green Blinking The device is transferring data Off The device is not transferring data a A location command is sent through the management system l Check indicator status in t...

Page 27: ...f the management network port is normal Off No link Active indicator of the management network port Orange Blinking Data is being transferred Off No data is being transferred Link indicator of the ser...

Page 28: ...is being transferred at a rate of 4 Gbit s On On On Power on before firmware initialization Blinking Blinking Blinking Power on after firmware initialization Blinking alternately Firmware error Blinki...

Page 29: ...r is off see Device Cannot Be Powered On in the NetBackup 5200 Troubleshooting l System alarm location indicator If the indicator is on see System Alarm Location Indicator Remains On in the NetBackup...

Page 30: ...k indicator for the management network interface If the link indicator remains off unplug and then plug in the network cable If the problem persists replace the network cable If the problem still pers...

Page 31: ...e system monitoring interface 4 3 Checking the RAID Group Status This section describes how to check the RAID group status on the system monitor interface 4 4 Checking the Fan Status This section desc...

Page 32: ...Internet Explorer 7 or 8 with compatibility mode enabled or Firefox are recommended on the Windows PC Enter http IP address in the address bar the IP address is the IP address of the service network...

Page 33: ...og on and the Monitor interface of the NetBackup 5200 should be displayed as shown in Figure 4 3 Figure 4 3 Monitor interface Step 6 In the system monitor interface view the CPU status as shown in Fig...

Page 34: ...check the disk status on the system monitoring interface Reference Standard l The normal state of a system disk is Online l The normal state of a data disk is Online or Unconfigured good l The normal...

Page 35: ...rameter Description ID Indicates the ID of a disk Slot No The slot number of disk NOTE For details see NetBackup 5200 Product Description NetBackup 5200 Routine Maintenance 4 Guide to the Routine Main...

Page 36: ...5 this is represented as 1 817 TB Type Indicates the type of disk The type of NetBackup 5200 is SATA Enclosure ID Indicates the chassis ID where the disk located End Exception Handling If a Slot Numbe...

Page 37: ...group Unit GB and TB Type The level of the RAID group l The level of a RAID group that consists of data disks is RAID 6 l The level of a RAID group that consists of system disks is RAID 1 Disks The d...

Page 38: ...g If the fan is in the Device Absent state see Fan Running Alarm Indicator On and Red in the NetBackup 5200 Troubleshooting 4 5 Checking the Power Supply Status This section describes how to check the...

Page 39: ...ks normally l Failure detected indicates that the power supply is absent or faulty Wattage The power value of the power supply Unit Watts End Exception Handling If the power supply is in the Failure d...

Page 40: ......

Page 41: ...king environme nt inside the cabinet Power system Normal Abnormal Cable system Normal Abnormal Grounding system Normal Abnormal Protective system Normal Abnormal Dust proof system Normal Abnormal Cabl...

Page 42: ...t Normal Abnormal Active indicator of the service network port Normal Abnormal ACT LNK indicator of the 10GE NIC port Normal Abnormal GRN 10GE indicator of the 10GE NIC port Normal Abnormal The 1 Ambe...

Page 43: ...e Disk status Normal Abnormal RAID status Normal Abnormal Fan status Normal Abnormal Power Supply status Normal Abnormal Problems and troublesho oting Remaining problems Verificatio n Date NetBackup 5...

Page 44: ......

Page 45: ...upport Symantec Technical Support maintains support centers globally Technical Support s primary role is to respond to specific queries about product features and functionality The Technical Support g...

Page 46: ...ical support Symantec technical support engineers may help you to perform some operations to further collect fault information or remove the fault B 2 How to Use the Document Symantec provides usage d...

Page 47: ...m techsupp Before contacting Technical Support make sure you have satisfied the system requirements that are listed in you product documentation Also you should be at the computer on which the problem...

Page 48: ...in America supportsolutions symantec com B 3 5 Additional Enterprise Services Symantec offers a comprehensive set of services that allow you to maximize your investment in Symantec products and to dev...

Page 49: ...and awareness communication programs To access more information about Enterprise services please visit our Web site at the following URL www symantec com Select your country or language from the site...

Page 50: ......

Page 51: ...rocessing Unit E ESD Electrostatic Discharge F FC Fiber Channel G GUI Graphic User Interface I IPMI Intelligent Platform Management Interface O OS Operation System OTDR Optical Time Domain Reflectomet...

Page 52: ...R RAID Redundancy Array Independency Disk S SNMP Simple Network Management Protocol C Acronyms and Abbreviations NetBackup 5200 Routine Maintenance C 2 Symantec Corporation Issue 01 2010 08 30...

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