Swyx SwyxPhone L400, User Documentation

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Remote control of your SwyxPhone orvia CTI-SwyxIt! 4-1
4 Remote control of your SwyxPhone orvia CTI-SwyxIt!
In this chapter you will find out how you can control your SwyxPhone L400 remotely using a
CTI-SwyxIt! on your PC. This means, you dial a number from your PC, but you make the call
using your telephone.
With the CTI functionality you can dial the person you wish to speak to from your PC, e.g. from
Outlook Contacts but the call will be carried out as usual on the telephone device. Even if
SwyxPhone is remotely controlled from another CTI-SwyxIt!, all telephony functions are
available to you at all times directly on SwyxPhone.
Please note that a user must also have a PIN in order to use SwyxPhone. Did you use only
SwyxIt! until now, please ask your administrator.
SwyxIt! can only remotely control a SwyxPhone or an additional SwyxIt! which is logged on as
same user on SwyxServer. To do this, the SwyxIt! used for operation sets into the CTI mode. If
only one other telephony terminal (SwyxIt! or SwyxPhone) is logged on under the same user to
SwyxServer, the link will take place automatically.
If you want to use a SwyxPhone L400 as your telephony device, please see that at this time
there is no other device logged in using your account. Only in this case a unique pairing
between SwyxIt! and SwyxPhone L400 is possible.
You are provided with the following options on the CTI-SwyxIt! for the remotely controlled
telephony client:
• Dial
You can dial from Outlook or from another application, via the Caller List or Redial List
and from the phonebooks. In this case, highlight the telephone number and click on the
handset (block dialing). Alternatively, you can click on the handset first (the line becomes
active) and enter individual digits on the PC.
• Telephony functions such as Hold, Call Swap, Transfer, Start Conference, Callback or
Callback on busy
• Settings
Button assignments (Speed Dials and Shortcuts), signaling (call and status signaling),
Redirections, Voicemail and Call Routing Manager or Skin (only for SwyxIt!), are
assigned to the user account and are therefore the same for the remotely controlled
telephone and the CTI SwyxIt!.
You can only pick up or end calls using a CTI SwyxIt! via the SwyxIt! interface per mouse
click. Picking up a handset which is connected to the CTI SwyxIt! will not result in the
activation of a line. If you lift the handset of the remotely controlled SwyxPhone or SwyxIt!,
this will activate the line.