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BR4 - Appliance User Manual v2.0

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*Reminder – You can always use the “i” (info) tooltips for additional information

3.10. Voice Menus

This page allows creation of custom voice menus for an IVR system. Please
use the

Voice Menu Prompts

page to record your custom prompts/greeting

before creating an IVR menu.

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Summary of Contents for BR4

Page 1: ...BR4 Appliance User Manual v2 0 Page 1 48 USER MANUAL ...

Page 2: ...1 4 Section 3 23 1 Firmware upgrade is elaborated 1 5 Section 3 23 1 Firmware upgrade is elaborated 1 6 1 1 Echo cancellation module chapter is expanded 1 7 Section 3 23 1 Firmware upgrade is elaborated 1 8 Links are updated to point SwitchVoice Ltd web site 1 9 Added SSH console access information 2 0 Section 1 1 and Section 2 3 1 are updated ...

Page 3: ...with the GUI 10 3 1 System Status Menu 10 3 2 mISDN Config Menu 12 3 3 Trunks 15 3 4 Outgoing Calling Rules 17 3 5 Dial plans 18 3 6 Users 19 3 7 Ring Groups 21 3 8 Music on Hold 23 3 9 Call Queues 24 3 10 Voice Menus 26 3 11 Time Intervals 28 3 12 Incoming Calling Rules 29 3 13 Voice mail 30 3 14 Conferencing 32 3 15 Follow me 34 3 16 Directory 35 3 17 Call Features 36 3 18 VoiceMail Groups 38 3 ...

Page 4: ...nels 64 kbits s bearer channels used for voice and data And one D channel 16 kbits s data channel The physical interface is called S T It uses four wires with a separate pair of wires for the uplink and another pair for the downlink The typical use of the BRI interface is in residential solutions The mISDN ports can be configured for PTP or PTMP mode PTP Point to Point is a type of connection rest...

Page 5: ...BR4 Appliance User Manual v2 0 Page 5 48 ...

Page 6: ...ve voice quality on a telephone call In general there are two sources of echo in the telephony Acoustic echo and echo from the analog phone hybrids Speech compression techniques and digital processing delay often make these echoes more severe in telephone networks To achieve consistent quality we have selected hardware based solution from Zarlink There is a special connector inside the BR4 Applian...

Page 7: ... oriented Open Source uClinux distribution called SwitchFin http switchfin org Current version of SwitchFin provides Asterisk 1 4 x and mISDN 1 2 together with custom kernel modules to support our hardware Additional applications such as PPPoE SMTP forwarder NTPd and many more are also provided to extend usability of the BR4 Appliance under different scenarios ...

Page 8: ...SDN mISDN 10 100Mbps Ethernet port with high performance PHY RS232 for console connectivity 115k 8 N 1 2 3 1 Interface cables For the Ethernet connection you have to use In case you connect to router switch and etc Ethernet patch cable In case you connect to other PBX device crossover cable The default SSH credentials are username root password uClinux ISDN ports the BR4 PBX has 4 ISDN ports To co...

Page 9: ...pliance1 is set to NT mode BR4 Appliance2 is TE mode We will terminate at BR4 Appliance1 side refer to the picture above You need to put a resistor between pins 3 6 and another one between pins 4 5 BR4 Appliance doesn t provide phantom power on its ISDN ports If you are connecting ISDN telephone which requires power from the ISDN line you have to implement this externally Serial Port cable You nee...

Page 10: ... Current consumption 150 mA 12V Dumensions 224 x 122 x 30 mm 8 13 16 x 4 13 16 x 1 3 16 12V 2A power adapter is included 3 Software and Configuration tips Working with the GUI 3 1 System Status Menu After all the interfaces are connected and your BR4 Applinace is powered up you can connect to the GUI through your preferred Web browser By default all BR4 Appliances are preconfigured with 192 168 1 ...

Page 11: ... connect to the GUI by selecting the following URL http 192 168 1 100 When the initial page finishes loading you will be prompted to authenticate Our default user name is admin and password is switchfin After successful login you will see the system status page The System Status page presents all vital information about the current state of your BR4 Appliance Here is an example with system status ...

Page 12: ...f this user is UnAvailable which indicates that the endpoint is powered down or there is some network connectivity problem The extension 6211 associated with user name Sales Department Head using a IAX telephone and currently have no voicemail messages The current state of this user is Available which indicates that the endpoint is registered and not in use The extension 6250 associated with user ...

Page 13: ... s of your PBX that you want to use should match configuration of your ISDN device you are connecting to For example if you have a mISDN phone in PTMP mode the port of your PBX must be set to PTMP mode as well By clicking on the Edit button a pop up menu will appear ...

Page 14: ...int mode Port Options you can select the port to be master clock for synchronizing with other devices Creating BRI trunks You can see the configured trunks of your PBX you can delete or add new trunks After creating new trunk you have to click the Reload button in the GUI Warning In order for complete adding of new Trunk after creating the trunk you must reboot your PBX from Reboot button in to th...

Page 15: ...2 0 Page 15 48 3 3 Trunks Click on the button in to main menu After loading this page on the system which has not been yet configured the following menu will appear If you want to setup VoIP trunk press the tab New SIP IAX Trunk ...

Page 16: ...rname also given by the provider Fromuser fill this field as per providers instructions Fromdomain fill this field as per providers instructions Password this is you password given by the provider Insecure Type Specifies how to handle connections with peers The above example indicated that we have on BRI trunk named bri2 which contains port number 2 BRI2 Warning In order for complete adding of new...

Page 17: ... Rules Click on the button in to main menu After loading this page on the system which has not been yet configured you will need to create a New Calling Rule The following menu will appear Reminder You can always use the i info tooltips for additional information ...

Page 18: ...atch normal 7 digit numbers while _1NXXNXXXXX would represent a three digit area code plus phone number proceeded by a one Destination field should be used only if you want to invoke some local application or if the call should be processed in some special way Use trunk indicates which trunk should be used to handle this call ie bri2 Strip indicates how many proceeding digits should be removed fro...

Page 19: ...ll services and rules to be available to users using this Dial Plan entry Class of Service 3 6 Users The Users page allows creation of user accounts Extensions for VoIP accounts Voicemail options are also configurable through this page Reminder You can always use the i info tooltips for additional information ...

Page 20: ...ailbox this field indicates to which mailbox number Voicemail Indicator will subscribe visual indicators and stutter tone Email Address indicates an email address to be used to send voicemail notifications and actual voicemail attachments depends on voicemail configuration please refer to the applicable section below Technology SIP IAX Analog Station indicates the protocol technology to be used fo...

Page 21: ...is user account will be listed in a directory listing accessible from one or more IVRs Call Waiting enable disable call waiting functionality on the account CTI Computer Telephony Integration allows access to 3rd party applications over Asterisk Manager Interface Is Agent indicates if the user will be available in call queuing application Pickup group specified the call pickup group if available 3...

Page 22: ...oup you can add remove them with button in the middle The available users are in the right window You have several options about the group calls Strategy when you dial the extension for the group the phones can ring in order left window or in sequence for a predefined period of time The other option is to ring all the devices in the group together at the same time Handling for non answered calls C...

Page 23: ... Manual v2 0 Page 23 48 3 8 Music on Hold The default Music On Hold MOH class is shown below Please note that you can not upload new MOH files at this point Direct access to shell is required to scp or ftp new MOH files ...

Page 24: ...runks Reminder You can always use the i info tooltips for additional information At first you need to assign unique extension to your new queue Then you need to name it ie sales Select the appropriate strategy for your application o Ringall ring all available agents at the same time o RoundRobin Each all agents in sequence ...

Page 25: ...ents If strict is selected the callers cannot join queue with no agents or unavailable agents Queue options o Timeout how many seconds will ring an agent s phone before the queue tries to ring the next agent o Wrap up time is how many seconds delay has an agent after completing a call before another call is connect o Max Len is how many calls can be queued at once This includes only calls that hav...

Page 26: ...ou can always use the i info tooltips for additional information 3 10 Voice Menus This page allows creation of custom voice menus for an IVR system Please use the Voice Menu Prompts page to record your custom prompts greeting before creating an IVR menu ...

Page 27: ...mber to invoke your Voice Menu Allow Dialing Other Extensions controls if extensions which were not explicitly listed are also accessible Actions list all defined steps for this Voice Menu Add new step List of all available options for Voice Menu You have to choose and add them one by one Allow Key Press Events defines specific action to be executed upon pressing specific DTMF codes ...

Page 28: ...time of day week This application is very useful when you want to answer calls only in specific time interval of the day week or month In the example here the setting has name Office and it is set for the regular business hours of the week You can create several time intervals with different names and later access them under Incoming Calling Rules section ...

Page 29: ...g trunk to be handled ie bri2 Time Interval indicates time frame when this rule will apply Pattern indicates NDIS number dialed number using the same patterns as listed in the Outgoing Calling Rules section Destination specifies an extension IVR Menu or application which will terminate the incoming calls providing all the rules above apply ...

Page 30: ... want to use for checking your Voicemail For example 111 Direct Voice mail Max Greeting is the length of the greeting in seconds Dial 0 for operator Message Options Maximum messages per folder you have choice from 10 to 1000 Max time you have to select what is the maximum length of recorded message Main time you have to select what is the minimum length of recorded message Playback Options they ar...

Page 31: ...oicemails will not be kept on the server They will be sent directly to the e mail Attach recordings this option defines whether or not to attach recordings to voicemail attachments Note You need SMTP server set for using this option There are a couple options about the emails You can set the PBX to send e mail with information about the caller ID message number recipient s names and etc ...

Page 32: ...is the IP host name of the outgoing mail server that your BR4 will connect and send e mails with voicemail notifications Port The port number on which the SMTP server is running 3 14 Conferencing After loading this page on the system which has not been yet configured you will need to create a New Conferencing Bridge The following menu will appear ...

Page 33: ... Conference room options Play hold music this option causes Asterisk to play Hold Music to the first user in the conference until another user joins the same conference Caller Menu checking this option allows the user to access the Conference menu by pressing on his numpad Quiet Mode do not play enter leave sounds Close conference when last marked user exits when the last user logouts from the bri...

Page 34: ...local numbers and external numbers By default FollowMe options are disabled for all users Reminder You can always use the i info tooltips for additional information Status Select to enable or disable it on per user basis Music on hold class select the appropriate MOH class DialPlan Select Class of Service to control access to outbound trunks Destination list of numbers in priority sequence ...

Page 35: ...a massage for the caller before starting the follow me steps Record the caller s name Playback the unreachable status message if this option is checked there will be status message for the caller when we re out of follow me steps or the callee wants to be not reachable 3 16 Directory Directory extension provides searchable list of users for IVR purposes User will be listed in the Directory if the ...

Page 36: ... directory Also read extension in addition to the name also read the extension number to the caller before presenting the dialing options Use first or last name when this option is checked the caller is allowed to enter the first name in to the directory instead of using the last name 3 17 Call Features ...

Page 37: ...it up at a different phone Single call parking extensions can be defined here and a range of call parking spots where calls will be parked in sequence Application Map section allows definition of a key sequence DTMF digit sequence an application and the party on which this application is executed when the sequence is pressed Dial Options section allows to specify how the Feature Codes applies to t...

Page 38: ...rtual mailbox allowing to distribute a message to several mailboxes at once In the example below mailboxes 6204 6210 and 6250 are grouped under virtual mailbox 6600 Any messages recorded for mailbox number 6600 will appear in mailboxes 200 204 and 207 This is useful to for teams such as support or sales ...

Page 39: ... Voice Menu Prompts You can record custom voice menu prompt for IVR purposes This could be a greeting or instructions in foreign languages You need to specify a valid extension to perform recording procedure Please note that at this time we do not support uploads of your custom prompts through the GUI Shell access and ftp scp will need to be used ...

Page 40: ...BR4 Appliance User Manual v2 0 Page 40 48 3 20 System Info System info page provides information about vital components of your system 3 21 Back up ...

Page 41: ...backup the content of etc asterisk Your voicemail custom recordings and networking setup will not be saved The backup file will be tagged with the current date and the backup will be displayed in the list of backups as it is shown below You can download the backup file from the PBX to your local PC for even safer storage Do this by pressing Download from Unit button If you want to restore the conf...

Page 42: ... The first tab in the menu is General preferences Global Outbound CID Caller ID to be used for outbound calls if no specific callerID is defined in caller s profile Operator Extension extension that will be dialed when a user presses 0 in VoiceMail menu Ring Timeout default global timeout Extension Preferences ranges of extensions for specific features of the BR4 Appliance ...

Page 43: ...language here Only English is supported at this time Password Change your admin password Reboot reboot the appliance 3 23 Advanced Options To enable the advanced option click on the Options button select the Advanced options tab and then press the Show advanced options button ...

Page 44: ...BR4 Appliance User Manual v2 0 Page 44 48 You will see the following at the bottom left of your GUI main menu Network settings ...

Page 45: ...y editable if static IP address is selected no DHCP client Subnet mask Defines size of your LAN please use xxx xxx xxx xxx notification to specify your subnet Gateway Indicates IP address of the default router on your network DNS Indicates Domain Name Server to be used to resolve names to IP addresses IP host name of your preferred NTP server If unsure specify pool ntp org Call detail records prov...

Page 46: ...will download the latest version of u boot and uImage for your BR4 Appliance PBX and will store it in the non volatile memory Note that this way of upgrade will clean your PBX settings If you have older version of u boot you need to upgrade to ub2 30 or more recent one manually in order to get this automatic procedure working To do this please download the latest u boot from our download section a...

Page 47: ...iance firmware you can find in our download section at www switchvoice com You need to specify the full path and file name for upgrade To get the full link you can right mouse click on the requested item in our download section and select Copy Shortcut if you use IE or Copy Link Location if you use Ffirefox Now you have the link http www switchvoice com files uImage br4 ui2 15 img in the clipboard...

Page 48: ...ss You should see few files listed there in case your sound prompts are properly downloaded If you don t have them just adjust your PBX network settings so you have Internet connectivity connect to the BR4 Appliance using SSH or Serial protocol and execute bin create_sounds Of course you can compile Switchfin and create your own image Then you can download it using your own tftp http server This i...

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