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9. Warranty & Returns:
9.1 Unpacking and Saving the Shipping Materials
The customer would be well-advised not to discard the Swefog shipping carton and packing materials. These items are
specifically designed to protect this product during transport.
If you ever need to return a product for repair or maintenance, you should return it in its original shipping carton and
packing materials, or materials of the same standard. To avoid damage during shipping, place the carton on a small
pallet and secure the carton to the pallet with the use of straps (min 2 straps). Always send fog machines without fluid
containers to save shipping weight and reduce CO2 footprint. Use necessary packing material, avoid overpacking and
heavy pallets for further CO2 footprint reduction.
NOTE: If a returned machine requires extra cleaning, the owner will be charged for the extra labor required and/or
replacement of damaged parts due to this extra service work. This is not covered by warranty and not free of charge.
To protect the machine from damage during transport, always ensure the machine is transported upright at all times!
9.2 Limited Warranty
Unless otherwise stated, Swefog products are covered by a 12 months parts and labor limited warranty. Note that
local variations may apply.
Warranty will be invalid if the Swefog machines have been misused, used with non-original fluids, modified,
repaired or used in non-compliance with instructions given in this manual.
to furnish receipts or invoices for verification of purchase, date and dealer or
distributor. If the purchase date cannot be provided, the date of manufacture will be used to determine the warranty
period.
Returning an item for repair covered by warranty:
-
First of all, consult your Swefog retailer to check if the problem is able to solve without sending the machine
back. See FAQ & service bulletins published on swefog.com. Also, always check for firmware updates and make
sure to update to the latest version before claiming repair. Problems able to solve by standard firmware
updates will not be considered as a valid warranty claim.
-
Follow instructions above how to pack and ship a unit for repair.
-
Always include with your machine:
-
Detailed description of the problem, how it occurs, etc. Everything that will help our service department to re-
create the problem and repair the faulty parts.
-
If the warranty is claimed, include a copy of the purchase invoice/receipt. The document must include purchase
ber,
On S
the purchase document must be able to
verify by the distributor.
-
Transport costs for the returned units are not covered by the warranty and will henceforth be at the cost of the
sender.
Under no circumstances will freight collect shipments be accepted. The customer is aware that normal wear-out parts
& components are not covered by warranty.
Warranty service will be performed as below:
-
Faulty parts will be replaced or repaired on the
-
Faulty units must be returned to the retailer.
Swefog Technology Group AB shall not be liable for any indirect, incidental or consequential damage, including lost
profits, sustained or incurred in connection with any product or caused by product defects or partial or total failure
of any product regardless of the form of action, whether in contract, tort (including negligence), strict liability, or
otherwise and whether or not such damage was foreseen or unforeseen.
9.2 Unlimited support:
Swefog will be glad to provide unlimited helpdesk for you
ntire life! Most FAQ are answered on our
website, together with service manuals. You are always welcome to contact us for technical and service matters;
contact information see website. When contacting us in a service matter, always include the
al number.
Summary of Contents for K1 HAZER
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