6
Troubleshooting
Problem:
At night, all I see is white.
Solution:
The camera is most likely looking through a window. At night, the infrared
light the camera uses to see in the dark can ‘bounce back’ off a reflective surface
(such as glass, water, spider webs, some ceramics and so on) and effectively blind
the camera. If you want to see outside, mount the camera outside - we made it
weatherproof for a reason!
Problem:
I see only a blank screen where my image should be.
Solution:
Check the wiring to the camera, and ensure the camera is being
supplied power from the included power adapter. Try using a different video lead,
or connecting the camera to a different television or monitor. Be sure there are no
devices interrupting your signal, such as a DVR or VCR that isn’t outputting the signal
correctly.
Problem:
I can’t see anything at night.
Solution:
The maximum range of the night vision is just that, the maximum range. If
there’s nothing in this range, you won’t see anything. Also, some dark objects (like the
proverbial black cat) may not reflect enough light to be seen except as a silhouette
if the background is brighter. Some objects which can easily be seen in visible light
don’t reflect much infrared light.
