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Swann 2K Series, Instruction Manual

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Advanced: Maintain

Default User:

 Admin is the default user account. If multiple user accounts 

have been created, click the drop down menu to disable.

Auto Reboot:

 It is recommended to leave this enabled, as it maintains the 

operational integrity of your DVR.

Time:

 Choose an appropriate day and time to reboot your DVR.

Update:

 Click this button to update the firmware from a USB flash drive. Se-

lect the firmware file then “OK” to confirm. When the firmware update has 
completed, your DVR will reboot automatically.

Save Settings:

 Click this button to export a configuration file containing all 

the settings that you have customised.

Load Default:

 Click this button to restore factory default settings. Click “All” 

then click “Save”. Your DVR will reboot and the Startup Wizard will appear 
on-screen.

Load Settings:

 Click this button to import a configuration file containing all 

the settings that you have customised.

 

→

Click “Default” to revert to default settings.

 

→

Click “Apply” to save settings.

Summary of Contents for 2K Series

Page 1: ...2K Series 1080p Smart Security System INSTRUCTION MANUAL ...

Page 2: ...rpose it is the buyer s responsibility to be aware of all applicable laws and regulations that prohibit or limit the use of cameras and to comply with the applicable laws and regulations FCC Regulation for USA Prohibition against eavesdropping Exceptfortheoperationsoflawenforcementofficersconductedunderlawful authority no person shall use either directly or indirectly a device operated pursuant to...

Page 3: ...ng the semicolons see left example then click Unlock 5 A message will appear on screen stating that your password has been reset Click OK to continue 6 Enter a new password The password has to be a minimum of six charac ters and can contain a mixture of numbers and letters Use a password that you are familiar with but is not easily known to others 7 Write down your password in the space provided b...

Page 4: ...25 Spotlight Trigger Schedule 26 Device PTZ 27 Recording Configuration 29 Record Record 30 Alarm Detection 31 Capture Capture 32 Capture Schedule 33 System Configuration 34 Display Display Configuration 35 Network Network 36 Network Email Configuration 37 Network Email Schedule 38 Network DDNS 39 Network IP Filter 40 Network Date and Time 41 Device HDD 42 Device S M A R T 43 Device Cloud Storage 4...

Page 5: ...Contents 5 Help Resources 61 ...

Page 6: ... connected will be displayed on screen You can check the status or operation of your DVR and cameras using the icons and Menu Bar on the Live View screen Right click the mouse to access the Menu Bar Channel 1 15 04 2019 12 30 15 PM Channel 2 Channel 4 Channel 3 Channel 1 15 04 2019 12 30 15 PM ...

Page 7: ...ach camera is also displayed Double click a live video channel to view full screen Click drag a live video channel to reposition it Right click the mouse in Live View mode to display the Menu Bar see page 8 more information Left click a camera to access the Camera Tool bar This provides access to functions such as instant playback and to change image settings Status Icons Channel 1 15 04 2019 12 3...

Page 8: ... the Startup Wizard The 16 channel model has additional camera views available twelve and sixteen camera views Status Icons This icon indicates that the camera is being recorded manually or by motion This icon indicates that your DVR is de tecting motion from the camera This icon indicates that the Mainstream recording resolution is set to 1080p This icon indicates that the channel doesn t have a ...

Page 9: ...your DVR Functions such as Privacy Mask can be enabled to obscure all or part of your image and the option to change the default motion detection area You can also enable Cloud Storage to copy snapshots and video to the cloud when events occur To maintain system integrity a firmware upgrade can be performed when available ...

Page 10: ... are categorised on the left hand side of the Menu Clicking each category will reveal a number oftabsorsub categoriesthatcanbechanged from their default setting To exit or access the previous menu right click the mouse Save changes that have been made or restore default settings ...

Page 11: ... change the resolution bitrate OSD on screen display position as well as image settings for hue brightness contrast and saturation Your DVR has con trols for detecting motion allowing you to de fine specific areas to alert you to a potential threatinandaroundyourhome Youalsohave theabilitytocreateoneormorezonesforpri vacy and setting a schedule for the camera s sensor warning light ...

Page 12: ...mera type for your camera Covert When enabled the camera will detect motion and trigger your DVR to record but you will not see an image of the camera in Live View mode This may be suitable if your DVR and TV are displayed in a public area shop warehouse etc butyoudon twantotherstoseeanimagefromthecamera Show Name Leave this enabled to display the camera name in Live View mode otherwise click the ...

Page 13: ...erence between the blackest black and the whitest white in the image Saturation This alters how much color is displayed in the image Use the slider to adjust each setting When finished click the Apply button then click OK Right click the mouse to exit Any changes made to the display settings available will affect your recordings 11 04 2019 01 59 02 PM Channel 1 TIP ...

Page 14: ... privacy masks enabled one or more masks will appear in the Live View windows see page 15 Enabling a Privacy Mask This function can be used to obscure all or part of your image for privacy up to four priva cy masks can be created per camera You can also use this to minimize false triggers when motion is detected Areas obscured by a mask won t be shown live or recorded Use the Copy function to appl...

Page 15: ...mple provided on the left two masks have been enabled to block out cars and pedestrians adjacent to the front yard of the house This will minimise false triggers and block movement that is not relevant to entry via the front entrance 3 When finished click Apply to save Areas obscured by a mask won t be shown live or recorded see below left To remove a mask uncheck the checkbox next to the relevant...

Page 16: ...bits throughout the entire recording regardless of what is happening on screen VBR Variable Bitrate utilises a bitrate and bandwidth that changes when your DVR is recording The bitrate will increase or decrease depending on how complex the scene is WhichmethodshouldIchoose Scene complexity can vary significantly over several hours of recorded video and the bitrate you select for recording will hav...

Page 17: ...te used You can select from lowest to highest Bitrate Mode You have the choice of selecting a predefined or user defined bitrate For most instances the default selection will be suitable Bitrate The amount of data that your DVR will use to record video The high er the bitrate the more space each recording will consume on the hard drive The default bitrate is 4096Kbps Change the bitrate if you re h...

Page 18: ...suitable Bitrate The amount of data that your DVR will use to stream video to your mobile device For cameras that monitor medium to high traffic areas in creasethebitratetoaddmoredetailtothecamera simage butjustbeaware this will increase the bandwidth required Increase the bitrate in small doses until you are satisfied with the image quality Audio Click the checkbox if you have an audio source con...

Page 19: ... change this to Motion Sensitivity This option allows you to change the sensitivity level The higher the number the more sensitive your DVR will be when detecting motion For most instances the default selection will be suitable however it s recom mended to conduct a test to see if the sensitivity level is correct for the cam era s location see page 22 Motion Detection Tips Actions Click the button...

Page 20: ...tion will be suitable however you can change this if you wish Show Message When motion has been detected the motion icon will ap pear on screen Click the checkbox if you want to disable this Send Email Click the checkbox to enable your DVR to send an email alert when motion has been detected Push Push notifications are automatically sent via the Swann Security app Click the checkbox if you would l...

Page 21: ...tion also applies to delete an area that has been created In the example provided a motion detection area has been created for the front yard but excludes objects such as trees as well as cars and pedestrians adjacent to the front yard of the house Anyone who walks along the path via the front entrance and approaches the front door will be detected Movement outside of the motion detection areas wi...

Page 22: ... cameras to overlook cars in the driveway and similar locations can be very useful Avoiding False Triggers 1 A tree shrub or foliage that is blown by the wind angle the camera so wind blown objects are out of the camera s view or use the camera motion detection area settings to exclude these areas from detection 2 People moving along sidewalks or streets that are close to your home aim your camera...

Page 23: ... PIR is triggered the PIR icon red box will flash on screen If PIR and motion are trig gered the running man icon will be shown on screen indicating that an event has occurred and that a recording is happening ThePIRcandetectobjectsoutsideofthecamera sfieldofview sonoteverythingthattriggersthe sensor will be visible on your camera The PIR can reliably detect movement up to 30ft 9m movement beyond ...

Page 24: ...ion This is independent of the cam era s sensitivity for detecting motion As an example you may want to record movement that is happening in the background but you don t want the spot light and or the siren to be triggered until one or more objects gets closer to the camera For this scenario you would adjust the sensitivity to 1 or 2 Some experimentation is recommended to select the best settings ...

Page 25: ...lso applies to delete an area that has been created In the example provided a spotlight detection area has been created for the backyard and will trigger the spotlight when one or more objects gets closer to the rear of the house Movement outside of the spotlight detection area will not trigger the spotlight Light Enable Click the checkbox to enable the camera s spotlight Light Duration Adjust the...

Page 26: ... 30 a m and 04 30 p m however you can change this according to your needs Each square represents 30 minutes Using the mouse click on a particular square to change or click and drag the mouse over the squares correspond ing to your desired time period Click Save to save changes made Right click the mouse to exit ...

Page 27: ...e preset positions which can be recalled to focus the camera s view to a different po sition Cruise mode can also be used to move the camera to different preset positions that have been created To configure your PTZ camera consult the instruction manual included with your device then match those settings here Use the Copy function to apply all set tings to the other cameras connected Click Default...

Page 28: ...Main Menu Click the up and down arrow buttons to navigate Click the left and right arrow buttons to change settings Click the middle button to enter sub menus and to con firm changes Right click the mouse to exit Channel 1 15 04 2019 12 30 15 PM MAIN MENU 1 EXPOSURE 2 WHITE BAL OFF 3 WHITE BAL ATW 4 DAY NIGHT EXT 5 NR 6 SPECIAL 7 ADJUST 8 EXIT SAVE END 1 2 When accessing the on screen display the ...

Page 29: ...rd and Capture menus thatareaccessiblefromtheMainMenu From here you can access and change the default recording schedule presented as a 24 hour 7 days a week grid and is color coded for each camera connected You can also enable and set a schedule for your DVR to take a snap shot each time an event occurs ...

Page 30: ...nown as DualStream Mainstream video is used for playback when using your DVR directly and Substream is used for remote playback on your mobile device If remote playback is not required you can select Main stream recording only PreRecord Allows your DVR to record for a number of seconds before an event occurs It s recommended to leave this enabled Use the Copy function to apply all set tings to the...

Page 31: ...se over the squares corresponding to your desired time period The same action can also be applied if Normal or Detection recording is not re quired on one or more sections that have recording enabled By default a 24 hour 7 days a week Detection schedule has been enabled for each camera connected The schedule can be changed to suit your needs and each camera can have a different schedule if needed ...

Page 32: ...n detected according to the interval se lected Adjust accordingly Alarm Resolution Leave the default selection This will save each snapshot at the camera s native resolution A lower resolution can be selected Alarm Quality Leave the default selection This will save each snapshot at the camera s highest bitrate As this is an added feature a capture schedule is not enabled by default To enable this ...

Page 33: ...inutes Using the mouse select the desired capture mode then click on a particular square to change or click and drag the mouse over the squares corresponding to your desired time period The same action can also be applied if Normal or Detection capture mode is not required on one or more sections that have been enabled ...

Page 34: ...erates Some of the options such as dis play resolution time zone email configura tion Daylight Saving and password creation are configured during the Startup Wizard For experienced network users your DVR pro vides options that can be configured to suit your particular requirements You can also perform a firmware upgrade when available ...

Page 35: ...ds is the maximum VGA HDMIResolution Select a display resolution that is suitable for your TV Transparency Click and hold the slider left or right to change how transpar ent the Menu Bar and Main Menu will appear on screen Adjust accordingly EnableOverscan Is mainly used on older television sets to display the entire viewable area correctly on screen It does this by cutting off the edges of the pi...

Page 36: ...tween hosts to be segregated based on a network configuration A typical address might be 255 255 255 0 or something similar Gateway This allows your DVR to connect to the internet This is typically the same IP address as your modem or router DNS Domain Name System 1 2 Input the DNS settings for your internet service provider As SwannLink Peer to Peer technology is uti lised to communicate with you...

Page 37: ... Adjust accordingly Test Email Click to verify the information is correct then click OK A mes sage will appear if the test has been successful Click OK to continue If the test email is not in your inbox check your junk or spam folder Email not working Please try the following 1 Check that your email user name and password are correct 2 Located at the back of your DVR you should see one or two flas...

Page 38: ...r DVR will detect as an ex ception no space left on the hard drive a hard drive error and if one or more channels has lost the feed from its camera see page 48 Advanced Events It s recommended to leave the default schedule in place in case there is an exception that you need to be alerted to Each square represents 30 minutes Using the mouse click on a particular square to change or click and drag ...

Page 39: ...er the username host name for your account Password Enter the password for your account Test DDNS Click this button then click OK to confirm your account details After a short moment you will see DDNS test is successful Click OK to close Prior to developing our SwannLink Peer to Peer technology our SwannDNS service was used to connect to your DVR remotely This service is still active and we recomm...

Page 40: ...f IP addresses For example if you had a malicious user attacking your network you could add a filter to prevent access to your devices from a single IP address or from a block of IP addresses For the day to day function of your DVR this function is not required Click Default toreverttodefaultsettings Click Apply to save settings ...

Page 41: ...een stating that the time has been success fully updated Click OK to continue DST Settings Enable DST If Daylight Saving applies to your time zone or region click the drop down menu to enable TimeOffset Select the amount of time that Daylight Saving has increased by in your time zone This refers to the difference in minutes between Coordi nated Universal Time UTC and the local time DST Mode You ca...

Page 42: ...on to format A message will appear noting that all data will be erased Click OK to continue From time to time we recommend that you format the hard drive This ensures that your DVR maintains system integrity Connect a USB flash drive to copy events that you want to save Remember formatting the hard drive erases all your recordings Click Default toreverttodefaultsettings Click Apply to save setting...

Page 43: ...ery quick test that verifies the mechanical parts of the hard drive are working When performing a test your DVR will continue to work as normal In most circumstances the information here will not be needed for general use of your DVR however one of our Swann Helpdesk Technical Support staff may ask you to access this if you call for assistance Right click the mouse to exit This function can be use...

Page 44: ...ainstream quality video to be copied to the cloud 1 After a short moment you will see a message on screen An activation link has been sent to your email the email address used to receive email alerts 2 On your computer check your email then click the link within to activate 3 Open the Swann Security app on your mobile device tap the Menu but ton top left then tap Cloud Tap your device shown then s...

Page 45: ...dle You can also disable this by selecting OFF password protection will be temporarily disabled Mode Your DVR supports an additional mode called XVR This allows you to configure IP cameras that are connected to your home network to work with your DVR This mode will be covered in a future manual update Watermark By default the Swann logo is overlaid as a watermark for each camera connected If this ...

Page 46: ...so be enabled 1 Select user1 then click the Edit button 2 Click the drop down menu to enable 3 Enter a user name and password 4 Click the Save button enter the admin password then click OK to con firm To change permissions click the Permission button then select which op tions you would like to enable Click the All button to select all options Click the Save button then click OK to confirm Click D...

Page 47: ... flash drive Se lect the firmware file then OK to confirm When the firmware update has completed your DVR will reboot automatically Save Settings Click this button to export a configuration file containing all the settings that you have customised Load Default Click this button to restore factory default settings Click All then click Save Your DVR will reboot and the Startup Wizard will appear on ...

Page 48: ...mes sage for the event available Send Email Click the checkbox if you would like to disable email alerts for the event available Click Default toreverttodefaultsettings Click Apply to save settings Whenever there is an event or if your DVR dis plays unusual behaviour you can be alerted to in multiple ways such as receiving an email displaying a message on screen receiving an alert in the Swann Sec...

Page 49: ...is feature Check for update from internet By default your DVR will automatical ly check and alert you if new firmware is available for download Click the checkbox if you would like to disable this feature Check now Click this button to check if new firmware is available If new firmware is available follow the on screen instructions Click Default toreverttodefaultsettings Click Apply to save settin...

Page 50: ...ptions that have been selected for your DVR to function Each action that your DVR performs as well as events detected are logged which you can search and view If you call our helpdesk for assistance our staff may ask you to access these tabs to assist them in solving any tech nical issues that you may be having ...

Page 51: ...istance our staff may ask you to access this tab to assist them in solving any technical issues that you may be having This tab displays technical information about your DVR as well as your device ID and QR code If you call our helpdesk for assistance our staff may ask you to access this tab to as sist them in solving any technical issues that you may be having ...

Page 52: ...lays the Mainstream and Substream settings used for each camera con nected If you call our helpdesk for assistance our staff may ask you to access this tab to assist them in solving any technical issues that you may be having Right click the mouse to exit ...

Page 53: ...o Displays the recording settings for each camera connected If you call our helpdesk for assistance our staff may ask you to access this tab to assist them in solving any technical issues that you may be having Right click the mouse to exit ...

Page 54: ...rk State Displays the network settings used by your DVR If you call our helpdesk for assistance our staff may ask you to access this tab to assist them in solving any technical issues that you may be having Right click the mouse to exit ...

Page 55: ...t protocol addresses For example www google com will have a DNS server address that is equivalent to 74 125 224 72 The DNS server is automatically provided by your internet service provider Auto focus Will adjust the lens of your camera to focus on an object being viewed Bandwidth In computer networks bandwidth is used as a synonym for data transfer rate the amount of data that can be carried from...

Page 56: ...am A process where your DVR or NVR will record both Mainstream and Substream video at the same time Format Is a command that prepares a storage device such as a USB flash drive or hard drive to hold data Firmware The software that operates a discrete device e g your smart phone It is referred to in this way rather than software as it is integral to the operation of the device FrameRate The measure...

Page 57: ...re It allows you to zoom in or out on an object to get a closer view by using the camera s lens OSD On screenDisplay Displayinformationfromthecamerasuchastime date and camera name on screen Overscan Is mainly used on older television sets to display the entire view able area correctly on screen It does this by cutting off the edges of the pic ture This is not required for modern Plasma and LCD TVs...

Page 58: ...red Sometimes used on older devices without UIDs to prepare for internet access Static DNS In some circumstances your internet service provider may re quire you to use a static DNS instead of an auto DNS on your router Substream Is the video stream that your DVR or NVR will send to remote devices via the network or internet Video quality is reduced to make it easier to send Subnet Mask Used to def...

Page 59: ...ideo signal from any one of its video inputs Video Quality Diagnostics Enables your DVR or NVR to alert you if the cam era has a blurred image abnormal brightness or unwanted tint in the image due to the lighting and white balance of the camera known as Color Cast Video Stream Indicates that your DVR or NVR is recording a video stream only WDR Wide Dynamic Range Is technology to balance out images...

Page 60: ...try of origin The warranty does not cover any incidental accidental or consequential damages arising from the use of or the inability to use this product Any costs associ ated with the fitting or removal of this product by a tradesman or other person or any other costs associated with its use are the responsibility of the end user This warranty applies to the original purchaser of the product only...

Page 61: ...product for dedicated customer support download guides find answers to commonly asked questions and more Tell us what you think We are constantly working to improve the quality of our documentation and we would appreciate your feedback Click here to complete a short survey Product Registration Product Manuals Support Community Customer Support Frequently Asked Questions ...

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