16
Appendix E– Commercial Warranty
SUTRON MANUFACTURED EQUIPMENT
THE SUTRON CORPORATION WARRANTS that the equipment manufactured by its manufacturing
division shall conform to applicable specifications and shall remain free from defects in workmanship and
material for a period ending two years from the date of shipment from Sutron’s plant.
Sutron’s obligation under this Warranty shall be limited to repair at the factory (22400 Davis Drive, Sterling,
VA 20164), or at its option, replacement of defective product. In no event shall Sutron be responsible for
incidental or consequential damages, whether or not foreseeable or whether or not Sutron has knowledge of
the possibility of such damages. This warranty shall not apply to products that have been damaged through
negligence, accident, misuse, or acts of nature such as floods, fires, earthquakes, lightning strikes, etc.
Sutron’s liability, whether in contract or in tort, arising out of warranties or representations, instructions or
defects from any cause, shall be limited exclusively to repair or replacement parts under the aforesaid
conditions.
Sutron requires the return of the defective electronic products or parts to the factory to establish claim under
this warranty. The customer shall prepay transportation charges to the factory. Sutron shall pay
transportation for the return of the repaired equipment to the customer when the validity of the damage claim
has been established. Otherwise, Sutron will prepay shipment and bill the customer. All shipments shall be
accomplished by best-way surface freight. Sutron shall in no event assume any responsibility for repairs or
alterations made other than by Sutron. Any products repaired or replaced under this warranty will be
warranted for the balance of the warranty period or for a period of 90 days from the repair shipment date,
whichever is greater. Products repaired at cost will be warranted for 90 days from the date of shipment.
NON-SUTRON MANUFACTURED EQUIPMENT
The above Warranty applies only to products manufactured by Sutron. Equipment provided, but not
manufactured by Sutron, is warranted and will be repaired to the extent of and according to the current terms
and conditions of the respective equipment manufacturers.
REPAIR AND RETURN POLICY
Sutron maintains a repair department at the factory, 22400 Davis Drive, Sterling, VA 20164. Turn around
time normally ranges from 10-30 days after Sutron receives equipment for repair.
Call Customer Service at
(703) 406-2800 for a Return Material Authorization (RMA) number.
Return the defective equipment to
the factory, transportation charges paid.
EXTENDED WARRANTY AND ON-SITE MAINTENANCE
Extended warranty and on-site maintenance contracts are available. Price quotations may be obtained from
Sutron customer service representatives.
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