SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | [email protected]
Three-Year Product Warranty
SureCall warrants its products for three years from the date of purchase against defects in workmanship and/or materials.
Specifications are subject to change. The three-year warranty only applies to products meeting the latest FCC Certification
Guidelines stated on 2/20/2013 and going into effect April 30, 2014. A two-year warranty applies to any products manufactured
before May 1, 2014.
Products returned by customers must be in their original, un-modified condition, shipped in the original or protective
packaging
with proof-of-purchase documentation enclosed, and a Return Merchandise Authorization (RMA) number printed clearly on the
outside of the shipping container.
Buyers may obtain an RMA number for warranty returns by calling the SureCall Return Department toll-free at 1-888-365-6283.
Any returns received by SureCall without an RMA number clearly printed on the outside of the shipping container will be
returned to sender. In order to receive full credit for signal boosters, all accessories originally included in the signal booster
box must be returned with the signal booster. (The Buyer does not need to include accessories sold in addition to the signal
booster, such as antennas or cables.)
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CHAPTER 7: Warranty
This chapter contains the warranty information for your SureCall product and also contains information
on how to contact the company.
7.1 - Warranty Periods
Your warranty includes the following periods:
• Three-Year Product Warranty: SureCall products are covered under a three-year product warranty
from the date of purchase. This protects the customer from any defects or problems the product
may have that are solely the fault of SureCall. Incorrect installation or misuse will void this warranty.
Upon the return of a defective product, SureCall will issue the customer a working replacement. All
returned packages should contain all products distributed.
•
Five-Year Extended Product Warranty: A five year warranty is available for purchase on any
products sold by SureCall. A five-year warranty must be obtained at the time of purchase. This
warranty adds an additional two years to the three year warranty we provide. All regulations still
apply.
7.2 - Contact Information
You may consult a SureCall customer service agent directly by contacting us as follows:
•
Our online support center is at www.surecall.com/HelpDeskService.aspx If needed, you can create
an online support ticket. This is the fastest and best way to get support for your product.
• Call us at (888) 365-6283.
Warranty
