SureCall DUAL FORCE User Manual Download Page 15 | Manualshive

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SureCall DUAL FORCE User Manual Download Page 15

FREQUENTLY ASKED QUESTIONS

SureCall Dual Force

Cellphone-Mate, Inc.

Page 15

All rights reserved.

Frequently Asked Questions

For a list of Frequently Asked Questions and a comprehensive, up-to-date
Troubleshooting Guide, please visit our website at: www.surecall.com or call us
at 1-800-365-6283.

Obtaining Technical Support

You can also consult a Cellphone-Mate technical specialist directly by emailing us at

[email protected]

Record the model and serial number for your products:

Serial #: _______________________________________________________

Purchase Date: _________________________________________________

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Summary of Contents for DUAL FORCE

Page 1: ...Guide INTRODUCTION 2 THEORY OF OPERATION 2 SURECALL DUAL FORCE PACKAGES 3 DUAL FORCE BOOSTER HARDWARE 4 INSTALLATION 5 SITE SELECTION 5 INSTALLATION INSTRUCTIONS 6 LEDS 11 AUTOMATIC SHUTDOWN 12 TROUB...

Page 2: ...s cellular signals for areas prone to weak or shadowed cellular coverage The Dual Force works with two antennas x An inside antenna that communicates with your cell phone x An outside antenna that com...

Page 3: ...63 dB 3 57 dB 40 feet or longer All equivalent antennas and cables are suitable for use with the Dual Force booster Note For the signal booster to work the following items are required x Outside anten...

Page 4: ...he following figure shows the key hardware components on the SureCall Dual Force cellular signal booster Refer to this figure as you install your SureCall Dual Force components Power LED Outside Anten...

Page 5: ...of bars For Android devices you can download several apps to measure exact signal strength Look up check real signal strength to find a cell signal measurement app x Avoids areas where wireless signal...

Page 6: ...requency detector x Mount an omnidirectional antenna mounted vertically or a directional Yagi antenna pointed directly line of sight at the cellular tower x Attach a grounded lightning protector betwe...

Page 7: ...e following table x Use directional flat panel antennas for long narrow spaces Mount them as close as possible to the center of the wall at one end of long narrow space x Use omnidirectional dome ante...

Page 8: ...Antenna port on the booster 5 Connect the indoor antenna cable to the Indoor Antenna port on the booster 6 Verify that all cable connections are snug and that the outdoor and indoor antennas are conne...

Page 9: ...x Bank 4 controls cellular amplification with the tower The DIP switches in each bank correspond to the following dB gain values Switch 1 Switch 2 Switch 3 Switch 4 Switch 5 1 dB 2 dB 4 dB 8 dB 16 dB...

Page 10: ...Tip The Dual Force signal booster comes unattenuated or fully powered If you cannot obtain sufficient antenna separation use the DIP switches to attenuate the booster s dB gain To Achieve Set the DIP...

Page 11: ...LED 2 PCS Downlink OFF normal operation ON PCS downlink warning Power off booster immediately LED 3 Power Green ON or blink booster is receiving power OFF booster is not receiving power Red ON oscilla...

Page 12: ...ue to cellular oscillation 5 If the problem is not resolved the affected side shuts down after 30 seconds In general the cellular side oscillates more easily than the PCS side 6 The booster wakes up a...

Page 13: ...or reception 1 Check the strength of the outside signal as close as you can to the outside antenna To measure your existing cell signal Apple iPhone dial 3001 12345 and press Call In the top left cor...

Page 14: ...ed If you cannot provide more antenna separation and the Alert LEDs flash after the initial activation period lower the switch below the blinking LED by 5 dB for example from 50 to 45 and monitor the...

Page 15: ...ooting Guide please visit our website at www surecall com or call us at 1 800 365 6283 Obtaining Technical Support You can also consult a Cellphone Mate technical specialist directly by emailing us at...

Page 16: ...ty under this warranty is at Cellphone Mate s option to repair or replace any product or part thereof which shall within TWO YEARS of purchase as determined by examination by Cellphone Mate prove defe...

Page 17: ...E WHICH IS THE SUBJECT OF CLAIM OR DISPUTE IN NO EVENT SHALL CELLPHONE MATE INC BE LIABLE FOR INCIDENTAL CONSEQUENTIAL OR SPECIAL DAMAGES HOWSOEVER CAUSED All matters regarding this warranty shall be...

Page 18: ...00 PCS 869 894 MHz 1930 1995 MHz Supported Standards CDMA GSM LTE Maximum Gain Cellular 800 PCS 65 dB 72 dB Maximum RF Output Power 1 Watt EIRP Input Impedance 50 Noise Figure 5dB VSWR 2 0 AC Power Tr...

Page 19: ...instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful int...

Page 20: ...itness for a particular purpose and makes no express warranties except as may be stated in its written agreement with and for its customers Cellphone Mate shall not be held liable to anyone for any in...

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